Name: SureStayPlus Hotel by Best Western San Jose Central City
Address: 2650 Monterey Highway, South San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: $97–$216 per night
Rating: 7.95

What guests think

At SureStayPlus Hotel by Best Western San Jose Central City, guests frequently note clean, comfortable rooms and friendly staff, but also mention an older, motel-style property with occasional noise, mixed housekeeping, and parking that is limited or carries a fee.

Many appreciate the in-room jetted tubs, the small gym and sauna, but note that the pool or hot tub is sometimes unavailable and the motel-style layout can feel less secure. Breakfast is commonly described as good but basic, with occasional confusion about hours and requests for more variety. The location is convenient to the fairgrounds and major roads, though several guests found the surrounding area a bit sketchy. Expect a budget-friendly stay with simple amenities and variability across rooms and experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a small gym and sauna, and several rooms offering jetted tubs. Parking is limited and often paid, and the pool or hot tub is occasionally unavailable.

Related guest reviews

10

Wiebke

Nov 11, 2025

·

Stayed 1 night

Check in was located at the Holiday Inn Express. Rooms are spacious and clean. Small gym, but extremely hot, as the Sauna is located in that area too. Breakfast is basic, but fruit available.

6

Dustin

Aug 21, 2025

·

Stayed 1 night

Silverfish in bathtub, was charged $10 even though the website and Hotels.com list parking as free.

8

Melinda

Jun 22, 2025

·

Stayed 1 night

Stayed one night on way through town. Motel type property where you park by your door. Beds were comfortable, shower had great water pressure, spa was hot and enjoyable, fitness room was nice even had a sauna. It didn’t seem to be in the best neighborhood, but we had no problem walking down the street to get a pizza for dinner.

8

hoan

Mar 29, 2025

·

Stayed 2 nights

Parking is not free

6

pete

Mar 19, 2025

·

Stayed 3 nights

its an average hotel did not like they charge you $10 a day per parking i would not stay if i was aware of this any hotel that chargers for basic needs seems like they trying to nickel and dime you

8

Julia Elena

Feb 26, 2025

·

Stayed 1 night

Convenient, good price, there's a small gym and sauna.

8

Mark

Dec 22, 2024

·

Stayed 7 nights

Gym was very limited. Sauna was nice. Spa tub not heated

6

Debbie

Oct 27, 2024

·

Stayed 1 night

Didn't let us know pool & hot tub was down.

10

Sarah

Jul 14, 2023

·

Stayed 1 night

Loved the jetted tub!! Nice little retreat to relax.

8

Liza

Jun 15, 2023

·

Stayed 1 night

This place is located next to the county fairgrounds; across the street is a huge cemetary. Tons of food and shopping near by. It shares the property with a newer Holiday Inn. Parking can be challenging at times; navigation of said lot, specifically. There is a large underground lot beneath the Holiday Inn which anyone can utilize. It is a bit cramped week nights as many laborers with big work trucks stay there. This place has most everything one requires of a hotel. Its not fancy, it is basic. The grounds have beautiful roses, and resident birds. They have a decent breakfast from 6am to 9am, workout room, pool and hot tub, laundry machines, vending, and an ice machine. Too bad the laundry and vending machines don't work. Luckily, the Holiday Inn sells various items. The rooms are clean, reasonably priced. One female manager was very rude to me on my last stay, but overall the staff is very welcoming. I don't know why I was treated poorly by the one staff member, but I hope it was the exception to the norm. Check in at 3pm; check out is noon. $100 deposit. The best thing about hotel are the jetted tub rooms! It is the entire reason I stay at this hotel. Beds are comfy, bedding very soft. Water is hot. Never notice any noise, but you can't hear much with the hot tub running. Area looks not so great. MONTERREY HIGHWAY does have some interesting neighborhoods, but it is safe enough. Fix the soda machine and laundry machines, add waffles to breakfast. Please. I like this place!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms, but there are recurring issues noted such as odors, stains, and pests, reflecting inconsistent housekeeping.

Related guest reviews

2

amir

Nov 19, 2025

·

Stayed 1 night

Ancient Hotel with the ancient amenities not clean faster as you're stepping change your mood in negative way never come back

4

Katelyn

Nov 17, 2025

·

Stayed 7 nights

The check in was a bit strange because the employee was speaking with another employee for 5 minutes without even a hello to us as we waited. When we were finally able to speak with her, she seemed checked out or even confused, but at least the check in was fairly quick and straightforward from there. The facilities themselves are like a motel, not a hotel. the pictures look much nicer than the actual condition of the room, which was run down and full of stains. All in all an average motel experience, but not what we were expecting.

8

Dave

Nov 14, 2025

·

Stayed 1 night

Room was clean and the gentleman that checked me in was pleasant

2

Sharlane

Nov 8, 2025

·

Stayed 1 night

I booked my hotel with the idea of a newer hotel, when arriving I was given the room 124 thinking I was in one hotel, then was given the room across the way which was old, dingy, unclean, my new bar of soap was an empty bag, dirty towels and our room smelled. I was catfished to say the least. The newer rooms were nice with what I felt better security. Hotels.com really let me down, and so did this hotel. How can someone show one hotel then make you walk across to a dirty, smelly, probably a pay by the hour motel. Highly disappointed all around, that”hotel” wasn’t even close to the money that I had to pay, along with an added $10 payment that I had to to pay to ensure I didn’t mess up the already disgusting room.

6

Dustin

Aug 21, 2025

·

Stayed 1 night

Silverfish in bathtub, was charged $10 even though the website and Hotels.com list parking as free.

2

Adrian

Aug 3, 2025

·

Stayed 1 night

We ended up looking for another place because the room had a vomit smell, so nasty that I can still smell when I think about it. Literaly no exageration it was the worst pay a little extra and stay somewhere else.

4

Mario Francisco

Aug 1, 2025

·

Stayed 3 nights

There were ants in the room and they were not able to transfer me to another room and had to deal with the ants. We travel a lot and always always go to this hotel and had no issues until this last trip.

4

Armando

Jun 19, 2025

·

Stayed 1 night

Very out dated pictures online not matching actual. Musky smell in room, tried using iron and it was lint clean damaging pants. Will never return. Not to mention dead cockroaches on stairs outside the room at least.

2

Matthew

Feb 6, 2025

·

Stayed 2 nights

Bed bugs and they would not refund me for my stay gross and I had to leave all my clothes out side when I got home and disinfect my suitcase and clothing major pain in my ass

10

Latoya

Sep 30, 2023

·

Stayed 5 nights

One of the cleanest hotels I’ve been to.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and some blackout curtains and large bathtubs, but they feel dated, noise from neighbors or the street is common, and some report weak water pressure, slow drains, or intermittent internet/TV issues.

Related guest reviews

6

Tina

Nov 5, 2025

·

Stayed 4 nights

#1) Sink- water drain to slow #2) Room Service- They came 1st day cleaning room. 2nd day I went after to ask. 3rd day no one come. 4th day they came but it was my check out day. #3) Room card- first day check in we lock ourself out. Therefore asked front desk to give spare card to open and then we gave back the card to front desk. However, the original room card were not working on next day. My boy asked front desk, the lady said it was not her problem. He had to wait till 3PM. After card was fixed, but again, it was not working on next day. Anyway, front desk gave us a new set of room card. #4) TV did not work cause the cable did not connect with wifi Overall experience is ok since I like their beds. It is comfy and AC is working well. And the window linen is block out the light perfectly. We got good night sleeps at our stay.

8

Melinda

Jun 22, 2025

·

Stayed 1 night

Stayed one night on way through town. Motel type property where you park by your door. Beds were comfortable, shower had great water pressure, spa was hot and enjoyable, fitness room was nice even had a sauna. It didn’t seem to be in the best neighborhood, but we had no problem walking down the street to get a pizza for dinner.

6

Yuritzi

May 23, 2025

·

Stayed 1 night

It’s a nice hotel. But there was noise all night our next room was parting all night and you can hear everything.

2

Mario

May 13, 2025

·

Stayed 1 night

I couldn't rest because my room window was facing was facing a busy street and there was traffic all night, siI have to hear cars passing all night

10

Daniel

Feb 1, 2025

·

Stayed 2 nights

I like that the fitness center is 24 hours even though we didn’t use it. The room is spacious but the only thing is that the heater was not warming after the second day.

8

Minh

Jan 13, 2025

·

Stayed 2 nights

Good accommodations, clean room and beds. Would have given a better rating, because the water pressure in the shower was slow.

8

Amy

Aug 16, 2024

·

Stayed 1 night

Stayed here for the night while traveling home with our kids. Overall I would say our stay was good. The pros. The lady who checked us in was super nice and check in was easy. We told her that we had lost our iphone somewhere in our car so she called our phone for us. The breakfast was really good. I showed up for breakfast a few minutes before 9:30. The gal that was putting away everything was very sweet and said I could dish my breakfast up. They had the standard fare. Bagels, cereal, fruit and yogurt. They also had eggs & turkey sausage. The eggs were good and the turkey sausages were ok. The room was clean and the bed was exceptional. The cons. There weren’t enough parking spaces so you had to park in the parking garage. Since there weren’t any luggage carts you had to make multiple trips to unload. The area was a bit sketchy but not too bad. There was a pile of empty beer bottles outside our room. The walls are thin when someone uses the bathroom you can hear the water from flushing from another room. It was a bit noisy outside too. At 3 am someone was making a racket out in the parking lot. Was difficult to get enough sleep.

8

Myung Joong

Nov 5, 2023

·

Stayed 4 nights

On the description, the room has wired internet. There was socket but doesnt work and they dont know how it can work. Big size bathtub are so nice.

6

Ritchel

Jun 13, 2023

·

Stayed 2 nights

1. The staffs are rude and not receptive. 2. The room is good but from time to time if someone use the toilet from the next room we can hear the pressure in flushing. 3. Very limited parking. We had to circle around several times and ended up parking at the other hotel accross from them.

8

Lily

May 15, 2023

·

Stayed 1 night

Great last minute stay. Checked in late and the process was super easy and smooth. Someone was there to help us out right away. Place was super clean, our tub and sink didn't drain super fast, which was my only complaint. Everything else though was super nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, including easy or early check-in, but there are repeated complaints about unprofessional interactions, slow or confusing check-in, key-card and towel availability issues, and pressure to check out early.

Related guest reviews

4

Katelyn

Nov 17, 2025

·

Stayed 7 nights

The check in was a bit strange because the employee was speaking with another employee for 5 minutes without even a hello to us as we waited. When we were finally able to speak with her, she seemed checked out or even confused, but at least the check in was fairly quick and straightforward from there. The facilities themselves are like a motel, not a hotel. the pictures look much nicer than the actual condition of the room, which was run down and full of stains. All in all an average motel experience, but not what we were expecting.

8

Dave

Nov 14, 2025

·

Stayed 1 night

Room was clean and the gentleman that checked me in was pleasant

6

Tina

Nov 5, 2025

·

Stayed 4 nights

#1) Sink- water drain to slow #2) Room Service- They came 1st day cleaning room. 2nd day I went after to ask. 3rd day no one come. 4th day they came but it was my check out day. #3) Room card- first day check in we lock ourself out. Therefore asked front desk to give spare card to open and then we gave back the card to front desk. However, the original room card were not working on next day. My boy asked front desk, the lady said it was not her problem. He had to wait till 3PM. After card was fixed, but again, it was not working on next day. Anyway, front desk gave us a new set of room card. #4) TV did not work cause the cable did not connect with wifi Overall experience is ok since I like their beds. It is comfy and AC is working well. And the window linen is block out the light perfectly. We got good night sleeps at our stay.

6

Jennifer

Jun 20, 2025

·

Stayed 5 nights

I got to the hotel without my credit card. My bad. I had to WAIT for someone to approve using their card, Id and signature. Fine but it took 2 hours. The front desk guy didn’t want to let me in because the pictures were not perfect. I read it fine. His computer was the problem where the picture looked weird. He wanted me to wait longer with another picture. Cmon dude. It was midnight and I was getting up early for work and I was TIRED. He just wanted to go back to his cell phone. I was super mad at this point and he finally let me in. Oh and the $10 a day for parking is lame!

8

Jata

Apr 4, 2025

·

Stayed 2 nights

The staff were very accommodating when I requested for an early check in.

6

Marco

Jan 24, 2025

·

Stayed 1 night

I needed two more towels as our reservation was for 4 people. The sign at the front desk says towels available at anytime . Asked for two more , half hour later they still didnt have any available. My wife and two daughters are here for a funeral and had to share two towels after we all showered. :)

2

Rory Brooke

Jul 22, 2024

·

Stayed 2 nights

We've always had a great stay with Best Western. This time I was travelling with a handicapped family member and the front desk staff was very rude and unaccommodating. It was difficult to try and change rooms even with rooms still available. Two staff members completely refused to assist us. We had to show the front desk on their website that ground level rooms were available before they would help us to change rooms. Otherwise, everything about the property was fine.

10

Lily

May 29, 2024

·

Stayed 3 nights

We had a great stay! The staff was welcoming and the room was clean. The location is very close to the convention center which was convenient and there were a lot of parking spots available underground. Thank you! :)

6

Al

Mar 27, 2024

·

Stayed 2 nights

The breakfast was good. There is an elevator. The only issue I was being harassed to leave the room 30 minutes before checkout. If the checkout Is a specific time, why are you calling the room to tell me to leave at 11:30am??

10

Peggy

Feb 15, 2024

·

Stayed 3 nights

Thank you to all employees. Courteous, helpful and friendly

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the San Jose Fairgrounds, convention center, and major roads, with food options nearby. Several reviews felt the surrounding area is not the best.

Related guest reviews

8

Leslie

Aug 4, 2025

·

Stayed 1 night

Great location, multiple transportation options available. Room was clean and comfy, would recommend 100%

6

Maria

Jul 13, 2025

·

Stayed 1 night

The first room the carpet was wet from air conditioner to the bed. You had to go to Holiday Inn next door to check in. Hotel next door is newer and made this one look very old. Selected from a website as I didn’t know area and I felt worried about safety. 😳

10

Stuart

Oct 25, 2024

·

Stayed 2 nights

If giving instructions for pick up, mention that the property is a shared driveway with Holiday Inn suites which sticks out a little more from the street. We chose this property because it was close to the cemetery. It is also close to the Fairgrounds. Not walkable to anywhere - not the best part of town.

8

maritza

Sep 4, 2024

·

Stayed 2 nights

We went to the fair, so it was very close to walk. 15 min.

8

Amy

Aug 16, 2024

·

Stayed 1 night

Stayed here for the night while traveling home with our kids. Overall I would say our stay was good. The pros. The lady who checked us in was super nice and check in was easy. We told her that we had lost our iphone somewhere in our car so she called our phone for us. The breakfast was really good. I showed up for breakfast a few minutes before 9:30. The gal that was putting away everything was very sweet and said I could dish my breakfast up. They had the standard fare. Bagels, cereal, fruit and yogurt. They also had eggs & turkey sausage. The eggs were good and the turkey sausages were ok. The room was clean and the bed was exceptional. The cons. There weren’t enough parking spaces so you had to park in the parking garage. Since there weren’t any luggage carts you had to make multiple trips to unload. The area was a bit sketchy but not too bad. There was a pile of empty beer bottles outside our room. The walls are thin when someone uses the bathroom you can hear the water from flushing from another room. It was a bit noisy outside too. At 3 am someone was making a racket out in the parking lot. Was difficult to get enough sleep.

10

Lily

May 29, 2024

·

Stayed 3 nights

We had a great stay! The staff was welcoming and the room was clean. The location is very close to the convention center which was convenient and there were a lot of parking spots available underground. Thank you! :)

8

ann

Mar 16, 2024

·

Stayed 1 night

Easy access to fwys/ places of intrest.

10

John

Dec 26, 2023

·

Stayed 1 night

great, no-frills hotel in a convenient location

10

Musical

Sep 11, 2023

·

Stayed 2 nights

My favorite part of the property is the designated smoking area. I'm very glad I was able to check in during breakfast hours since I had paid for a room ahead of time. Being next to a smoke shop, pizza place, and the fairgrounds is awesome. If you're noise sensitive, be aware that it's next to a highway and airplanes pass above frequently. I'm a deep sleeper so I had an excellent experience.

8

Liza

Jun 15, 2023

·

Stayed 1 night

This place is located next to the county fairgrounds; across the street is a huge cemetary. Tons of food and shopping near by. It shares the property with a newer Holiday Inn. Parking can be challenging at times; navigation of said lot, specifically. There is a large underground lot beneath the Holiday Inn which anyone can utilize. It is a bit cramped week nights as many laborers with big work trucks stay there. This place has most everything one requires of a hotel. Its not fancy, it is basic. The grounds have beautiful roses, and resident birds. They have a decent breakfast from 6am to 9am, workout room, pool and hot tub, laundry machines, vending, and an ice machine. Too bad the laundry and vending machines don't work. Luckily, the Holiday Inn sells various items. The rooms are clean, reasonably priced. One female manager was very rude to me on my last stay, but overall the staff is very welcoming. I don't know why I was treated poorly by the one staff member, but I hope it was the exception to the norm. Check in at 3pm; check out is noon. $100 deposit. The best thing about hotel are the jetted tub rooms! It is the entire reason I stay at this hotel. Beds are comfy, bedding very soft. Water is hot. Never notice any noise, but you can't hear much with the hot tub running. Area looks not so great. MONTERREY HIGHWAY does have some interesting neighborhoods, but it is safe enough. Fix the soda machine and laundry machines, add waffles to breakfast. Please. I like this place!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely described as good but basic, with standard hot and cold options; a few guests wanted more variety or clearer hours.

Related guest reviews

10

Wiebke

Nov 11, 2025

·

Stayed 1 night

Check in was located at the Holiday Inn Express. Rooms are spacious and clean. Small gym, but extremely hot, as the Sauna is located in that area too. Breakfast is basic, but fruit available.

10

Alexis

Aug 4, 2025

·

Stayed 1 night

Loved the overall hotel layout the breakfast was good. The room was spacious, and the bed was comfortable. Staff was also very friendly.

10

Edd

Apr 6, 2025

·

Stayed 4 nights

Could have used more meat variety but only so much so understandable. There was one small cleaning problem but very good mostly. The staff went beyond what they had to making the stay good. Laundry is coin operated so you have been warned

8

Tracy

Oct 22, 2024

·

Stayed 1 night

Overall, our stay was pleasant. The free breakfast was great and the staff were very friendly. The room was very clean, but outdated. The vanity light over the sink in the bathroom did not work and the beds could have used a comforter for warmth.

8

Amy

Aug 16, 2024

·

Stayed 1 night

Stayed here for the night while traveling home with our kids. Overall I would say our stay was good. The pros. The lady who checked us in was super nice and check in was easy. We told her that we had lost our iphone somewhere in our car so she called our phone for us. The breakfast was really good. I showed up for breakfast a few minutes before 9:30. The gal that was putting away everything was very sweet and said I could dish my breakfast up. They had the standard fare. Bagels, cereal, fruit and yogurt. They also had eggs & turkey sausage. The eggs were good and the turkey sausages were ok. The room was clean and the bed was exceptional. The cons. There weren’t enough parking spaces so you had to park in the parking garage. Since there weren’t any luggage carts you had to make multiple trips to unload. The area was a bit sketchy but not too bad. There was a pile of empty beer bottles outside our room. The walls are thin when someone uses the bathroom you can hear the water from flushing from another room. It was a bit noisy outside too. At 3 am someone was making a racket out in the parking lot. Was difficult to get enough sleep.

8

Veronica

Jun 4, 2024

·

Stayed 11 nights

All was good . There were some noisy guest. The hotel could improve the breakfast and add more variety of food. Other than that all is good

10

Beatriz

Mar 12, 2024

·

Stayed 1 night

Our one night stay was excellent. Check in was quick and easy. Staff was nice. We got our room and was pleasantly surprised it smelled so clean. The whole room was clean, (bathroom, carpets, bed sheets, covers, pillow cases, fridge, and microwave). The heat worked great. Beds were nice and comfortable. No complaints about the room. The breakfast was also great. Full breakfast provided (eggs, sausage links or patties, biscuits and gravy nice and hot, juice or milk, fresh fruit, cereal pastries, coffee. Only thing is we were charged $100 deposit which we didnt know about (have stayed there before and didnt have to put deposit) glad we had extra cash. Also got a call from front desk at 11:20 asking if we would be checking out by 11:30 (check out is at noon) i said no we'll be checking out before noon. Felt kinda rushed to check out and didnt appreciate that. You can also hear the people in the next room talking but wasnt so bad. Overall the stay was great and will stay there again.

10

Janice

Jul 26, 2023

·

Stayed 1 night

Excellent free breakfast. Good value for an overnight stay. Vending machines dysfunctional - hard to get a cold drink on arrival.

8

Nicolas

Jun 14, 2023

·

Stayed 1 night

Very clean and comfortable hotel. Attendant at check-in told me breakfast was until 9:30 am, which was not true on a Thursday (it's only until 9 am). When I showed up too late, staff did all they could to give me the food that was left, and were very accomodating. I highly recommend this place.

8

tom

Apr 10, 2023

·

Stayed 1 night

Good for an overnight. Sofa bed was very worn. Breakfast was so-so.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$146
March	$141
April	$112
May	$112
June	$146
July	$131
September	$111
October	$120
November	$101
December	$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $216	15 $168	16 $204	17 $143	18 $121	19 $121
20 $101	21 $111	22 $131	23 $137	24 $131	25 $130	26 $127
27 $101	28 $104	29 $106	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $125	3 $126
4 $122	5 $125	6 $126	7 $127	8 $125	9 $127	10 $131
11 $126	12 $129	13 $127	14 $128	15 $129	16 $141	17 $127
18 $102	19 $104	20 $100	21 $100	22 $100	23 $97	24 $100
25 $103	26 $100	27 $102	28 $100	29 $100	30 $100	31 $107

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 Queen Bed, Jetted Tub

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 Queen Bed, Accessible, Jetted Tub

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStayPlus Hotel by Best Western San Jose Central City

Have a question?

Considering this hotel for your San Jose trip?

Prices for upcoming dates