Name: Four Points by Sheraton San Jose Downtown
Address: 211 South First Street, Downtown San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: $141–$1,291 per night
Rating: 8.25

What guests think

At Four Points by Sheraton San Jose Downtown, travelers frequently highlight friendly, welcoming staff, generally clean, modern-feeling rooms, and a very central, walkable location near SJSU, the convention center, light rail, and plenty of restaurants and venues.

Recurring drawbacks are pricey and sometimes awkward self-parking, street and light‑rail noise (and nightlife) that can disrupt sleep, and inconsistent on-site restaurant hours, with breakfast often unavailable. Some guests also found rooms small or beds too soft or worn, and a few reported cold or inconsistent hot water and occasional Wi‑Fi problems. Expect a convenient downtown base with personable service and solid rooms, but plan for parking costs and potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An attached bar/restaurant is on-site, but hours can be limited and breakfast service is frequently unavailable. Parking is self-park, expensive for downtown, and access can be confusing or full at times.

Related guest reviews

8

Chantel

Aug 25, 2025

·

Stayed 1 night

The property was nice and clean. Wasn’t a huge fan of the parking situation because there is no entry to the hotel through the parking lot that I could see. Other than that, I would stay there again.

10

glenn

Sep 1, 2025

·

Stayed 2 nights

this hotel is a renovated landmark right in the heart of san jose. the staff greeted me like i was a family member. the room was very nice and well appointed. the Mosaic bar and restaurant is attached to the hotel and has very good food. you dont need valet parking since secure self parking is located adjacent to the hotel. no pool, but a relaxing outdoor courtyard.

10

MARVIN

Sep 17, 2024

·

Stayed 2 nights

Everything is great except for the parking it should be free parking they charge $42 per night i think is ridiculous but the hotel is great j6st the parking they shoul let the guess know ahead of time about it

8

Anna

May 17, 2025

·

Stayed 1 night

Friendly staff. Our room was nice and clean. There was some road construction going on so it was a bit noisy. Also parking was not free and it was not cheap.

8

Bianca

May 18, 2025

·

Stayed 1 night

Hotel parking was closed when we arrived, so we had to park in the public parking but then the hotel parking lot opened during the night

10

Gloria

May 31, 2025

·

Stayed 1 night

It’s a small place good for short term stays. Other than the restaurant linked to the building there are no other dinning options. Luckily there are a few places in a walking distance. The parking hard to maneuver since it’s only accessible on a one way street.

2

Rumiana

Jun 7, 2025

·

Stayed 1 night

The property listed on the website says parking available, but didn't list the cost of the parking which was very expensive. The price should be listed on the website. Next time I will try to book thru different travel agency because the price for the parking should be listed on the website.

2

Rita

Apr 22, 2024

·

Stayed 1 night

It was unclear where parking is for the small hotel (4 floors only). Parking is $45/day and there a few overnight options without walking a few blocks. If you have things that need to be brought to the room and you would have to make multiple trips, there is no offer to help or a suggestion on how to get guest belongings to the room. Breakfast options are limited on Sunday at the hotel. The elevator is terribly slow so it makes the most sense to take the stairs in the small hotel except for the fact that you can't take the stairwell down to the first floor. You can take the stairwell down 2 floors, find the indoor stairs, and then take those down to the lobby.

4

ROBERT

Aug 25, 2025

·

Stayed 2 nights

REST. NOT OPEN OR LIMITED IN THE HOTEL . PARKING FOR GUEST THE SAME AS PARKING FOR NO GUEST -PRICE. (42.00 VS 43.00 PER DAY) OLD INTERIOR AND EXTERIOR.

8

James

Jun 22, 2025

·

Stayed 1 night

This hotel would be rated higher if the parking was not $45. Downtown was empty so parking is not an issue, so I felt it was a hussle by Sheraton to charge so much for parking. Probably will find a hotel next time where parking is less expensive. Bad Business Plan!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise, with many describing rooms and common areas as very clean or spotless. A few reports cite odors or isolated misses such as a dirty towel or musty smells.

Related guest reviews

2

Joseph

Mar 30, 2023

·

Stayed 1 night

Horrible experience. The lobby and staff were satisfactory. However, once I exited the elevator onto the floor where my room was located, I was hit with an intense smell of body odor and cigarettes. (I specifically requested a non smoking floor/room). As I entered my room. The smell only continued to grow worse. It got to the point where my significant other and I had migraines within minutes of being there. We immediately left and made other arrangements.

10

Damien

Aug 20, 2024

·

Stayed 2 nights

To start, I am a professional house cleaner, so when I tell you this room was clean, it was CLEAN. I dust checked everywhere and not a spec, even on the tops of frames or headboards which is usually missed. The room, the bathrooms, scrubbed and spotless. I was so pleased! The room we got was King and for some reason came with two showers? I have never seen that before but it was lovely, I prefer a standing shower. The staff was AMAZING, so kind and friendly, happy to work with us when we wanted to keep our car on site after check out as we were attending an event. The event was at the convention center which was only a few minutes walk away from the hotel and the area was so clean and felt safe and easy to walk. My only issues of this stay was the mattress, it was worn and not the best for the back issues that I have, but this is the hit or miss of any hotel. The second issue is not the hotels fault, but outside of our side of the hotel was the trolley that ran all night, dining some bell every few hours. It's the only downsides. Despite this issue, I would absolutely stay here again the next time I am in the area. This stay was stellar and is THE place to stay when you are in down town San Jose, I can't wait to visit again.

10

Karen

Dec 1, 2025

·

Stayed 2 nights

Room was small but very clean. Big TV, mini frig, coffee maker with coffee and tea. Plenty of electrical outlets. Comfy bed. Large bottles of hand soap, lotion, shampoo and conditioner. Good location. Pleasant staff. Everything we needed for a weekend of Christmas in the Park.

2

Kristina

Mar 13, 2023

·

Stayed 1 night

Property was in terrible condition and smelled terrible. Obvious recent water damage caused terrible musty smell and overall dampness in our room. Don't stay here...much better options at the Marriott, Westin, or Hyatt in very close proximity. We were only there for one night and thankfully were not in the room other than to go to sleep. Terrible experience... Sheraton should have closed this entire property for renovation instead of just the 4th floor. Stay away!!

10

James

Jun 7, 2025

·

Stayed 1 night

Clean and friendly

10

Teresa

Apr 29, 2024

·

Stayed 2 nights

The hotel was elegant, updated and clean. VERY convenient to shopping and dining and to campus. Would definitely stay here again.

10

Ronald

Feb 1, 2024

·

Stayed 2 nights

The place is very clean.

10

Blanca

Sep 30, 2024

·

Stayed 1 night

Staff was amazing! Very very clean hotel.

10

Rhiannon

Dec 15, 2023

·

Stayed 1 night

The room was very clean and spacious

8

Sarah

Nov 24, 2024

·

Stayed 1 night

There was what looked like a dirty towel in the room, but I just didn't use it. Parking was too expensive, so I opted for street parking. It was close enough to walk to everything, so that was great!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from modern and comfortable to quite small, with several comments about soft or worn mattresses and thin walls/windows. Street, light‑rail, and nightlife noise are common, and a few guests noted hot‑water and Wi‑Fi issues.

Related guest reviews

10

Ruiqing

Jun 26, 2024

·

Stayed 1 night

Window soundproofing needs to be improved.

8

emily

Feb 18, 2025

·

Stayed 2 nights

The staff was excellent! So friendly and helpful. My only criticism is that the bed was so soft. I could’ve switched rooms, but I figured all the beds would be that soft …seriously way too soft.

8

Elliott

May 1, 2025

·

Stayed 1 night

Room was very small

8

Thomas

Mar 13, 2024

·

Stayed 1 night

The only negative is the bed. For a newly remodeled hotel the bed sagged in the middle and it looked like an old mattress. I woke up with soreness in my back. Room 416.

10

Martin

Jul 9, 2025

·

Stayed 1 night

The bedroom was remodeled and looked great and felt very modern and comfortable

8

Elaine

Jul 7, 2025

·

Stayed 1 night

I stayed on the second floor and the morning street noise disrupted my sleep.

10

Henry

May 13, 2024

·

Stayed 1 night

It was very noisy from outside trolley all night.

4

Richard

Aug 24, 2025

·

Stayed 2 nights

This property is pretty nice bits it’s starting to have problems. For the past two days my room doesn’t have hot water and they can’t seem to fix the problem. The person at the front desk keeps telling me that they will fix it but it hasn’t been solved yet. Too bad because it’s a reasonably priced, clean, boutique style property in a good area. If it wasn’t for the hot water problem I would review them much better. After this experience, I can’t recommend it and wouldn’t stay again.

6

Matthew

Feb 22, 2025

·

Stayed 3 nights

Overall, this is a nice property. However, having double hung, single pane window in a downtown area isn’t optimal. Super loud at night when all the surrounding businesses receive supplies from trucks in the middle of the night. The trolly blaring its horn all night long doesn’t hel. I had about an hour of reprieve at 5am. If you’re not sensitive to noise when you’re trying to sleep, a very nice property with a long history. If street noise keeps you up, this might not be the place. I should note I live in the country and it’s dead silence at night. Nearly all other accommodations I’ve stayed have never bothered me. This one is just a little louder than the rest.

4

Jhonnatan

Oct 29, 2024

·

Stayed 1 night

The wifi never worked, even though I asked the lady at the lobby to help me, she couldn’t figure out.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with consistently friendly, welcoming staff and smooth check‑in. Isolated complaints mention rudeness or slow attention at the desk.

Related guest reviews

10

Erica

May 16, 2023

·

Stayed 2 nights

Great Place to stay! Staff was very welcoming & friendly! Especially Moises, he was a great help! Definitely would recommend.

10

Marisa

Jul 27, 2025

·

Stayed 1 night

Moses gave me excellent customer service by accomodating me with an early check-in, then recommending a fantastic breakfast spot nearby, being very helpful and friendly.

2

Lourdes

Feb 15, 2025

·

Stayed 1 night

The hotel has a terrible customer service. They gave us a double bed for a couple for Valentine’s Day and they charge us $50 for parking. The lady at the front desk is has a terrible customer service and so rude but really friendly and not smiling at all. We feel we are not welcome in the hotel and when I ask questions she is sooooo rude. Can’t explain without being rude. You can’t have her as your front desk person.

10

Elizabeth

Jul 13, 2025

·

Stayed 1 night

Front desk staff was very kind and welcoming.

10

Sean

May 3, 2025

·

Stayed 1 night

The staff at check-in is amazing!

10

jimmy

Aug 10, 2023

·

Stayed 1 night

The staff is the best, hands down

10

Nikkia

Nov 7, 2025

·

Stayed 2 nights

This is my new home away from home! Mr. Kash is absolutely amazing and so welcoming. Entire hotel staff is wonderful. Rooms were clean and quiet. I love this hotel.

10

Eddie

Mar 14, 2024

·

Stayed 3 nights

Highly recommend. Staff are outstanding, facilities are excellent, and my room was always clean, thanks to an outstanding housekeeping staff. I told the manager this is my "go to" hotel whenever I return.

6

Brandon

Oct 29, 2023

·

Stayed 1 night

The street car comes by every 5 minutes with the bells ringing starting at 5AM…. It sounds like it’s IN the room. I stood at the front desk for 5 minutes while someone was sitting on their phone scrolling instagram. She never said anything to me and when someone else finally came to help, she hopped up and acted concerned. Overall the hotel is nice, great location, especially if you manage to not hear the street car.

10

Johneen

Oct 27, 2025

·

Stayed 1 night

Early check-in was available, with an upgrade. The room was clean and comfortable. The Staff was WONDERFUL. We will definitely be back.

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AI-generated summary based on recent guest reviews

Location

Central downtown location is a major plus, walkable to SJSU, the convention center, restaurants, nightlife, and transit. Some guests noted area noise and occasional safety or homelessness concerns typical of the downtown setting.

Related guest reviews

10

Ludwig

Dec 21, 2024

·

Stayed 1 night

Not in the safest area of downtown…

10

gayoung

Jul 30, 2024

·

Stayed 2 nights

Location was perfect.

10

Erika

Jan 23, 2023

·

Stayed 2 nights

Great location. Lots of shops and very close to convention center. Did not need a car to get anywhere.

10

Brandon

May 1, 2025

·

Stayed 1 night

My stay was wonderful right in the heart of San Jose close to a lot of good eats etc i would definitely stay here again thank you Four Points!

10

Jennifer

Jul 27, 2025

·

Stayed 1 night

The hotel was in a perfect location, close to SJSU and various restaurants. Very clean facility, and courteous staff. Would definitely return.

10

Jaime

Jun 20, 2024

·

Stayed 1 night

Great location to The Civic and dinner at Morton’s. A five minute or less walk to both locations. Clean room and front desk service was fabulous.

10

Francis

Sep 13, 2023

·

Stayed 1 night

Convenient stay near convention center

10

TAMI

Jan 28, 2024

·

Stayed 1 night

Very happy with the hotel but the area was a little scary homeless people are very scary

10

Vamba

Jul 26, 2024

·

Stayed 1 night

Smack in the middle of downtown

10

Tharsana

May 12, 2025

·

Stayed 2 nights

Great hotel, very clean and right in downtown

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AI-generated summary based on recent guest reviews

Dining

The attached bar/restaurant gets good feedback on drinks and food, but hours are inconsistent and breakfast is often unavailable or closes early. Several guests enjoyed a nightcap at the bar when open.

Related guest reviews

10

Kelly

Aug 19, 2025

·

Stayed 1 night

Just got here, so far so good. Easy check in, friendly staff, and good bar\restaurant. Bartender and wait staff helpful and friendy.

10

glenn

Sep 1, 2025

·

Stayed 2 nights

this hotel is a renovated landmark right in the heart of san jose. the staff greeted me like i was a family member. the room was very nice and well appointed. the Mosaic bar and restaurant is attached to the hotel and has very good food. you dont need valet parking since secure self parking is located adjacent to the hotel. no pool, but a relaxing outdoor courtyard.

8

Tammy

Feb 24, 2025

·

Stayed 3 nights

The lobby is a little old and could use a refresh. The restaurant was supposed to be open daily for breakfast but wasn't. The room was large and comfortable, though for me the blanket was way to light weight. But the real turn off was having a Book of Morman Bible and Bible on the nightstand, which I found completely inappropriate and disconcerting. For that reason, I would NOT stay here again.

6

kevin

Mar 1, 2023

·

Stayed 1 night

Front desk and service people are very friendly. Room was clean and roomy. Restaurant was closed except for dinner even though signage says it was open for breakfast. Tables were left with food and dirty dishes from the night before. Maybe we were lucky not to eat there. Bar was supposed to be open until 11:00 on Saturday night. We got back from our event at 10:45 and the bar was closed. This is not Sheraton quality. Next trip we will stay elsewhere.

8

Kelly

Aug 28, 2023

·

Stayed 3 nights

I liked that it was close to the convention center. I didn’t like their restaurant hours. However the food was good. The hours were really nonconventional. I returned to the hotel for lunch and they didn’t open til 3. They had a couple snack machines that only took Visa cards and you had to spend $10 at a time. The room was clean and good enough for what I needed.

10

Trinidad

Aug 4, 2025

·

Stayed 1 night

Enjoyed the bar for a night cap.

8

christine

Feb 11, 2024

·

Stayed 1 night

the hotel and hotel staff were A - great front desk service and the room was immaculate. :) the attached restaurant, however, was odd. service was not great and the food was subpar. i'd stay at the hotel again - but i'd choose another place to eat.

8

Paul

Sep 24, 2025

·

Stayed 1 night

It was cool. The restaurant is kinda weird, but we are it. It was quiet there, no drama, and the tv was nicer than what I've seen in other similarly priced hotels recently. Need was comfy, shower was big and water pressure was good

8

Corie

Feb 4, 2024

·

Stayed 1 night

The hotel has character and the decor is nicely appointed. Really liked the dining options. We were visiting SJSU and the location is very convenient. $39.00 Parking is around the corner from the hotel (wasn’t too far).

10

Anatoly carrion

Aug 13, 2024

·

Stayed 2 nights

Clean rooms, quiet too bad the restaurant don't open for breakfast, bartender was by himself, h3 was also cooking no help great guy.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$189
February	$227
March	$416
April	$162
May	$251
June	$222
July	$227
August	$167
September	$211
October	$242
November	$193
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $406	15 $622	16 $620	17 $262	18 $206	19 $184
20 $142	21 $249	22 $475	23 $593	24 $379	25 $207	26 $207
27 $141	28 $271	29 $432	30 $400

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2 $175	3 $250
4 $143	5 $271	6 $273	7 $368	8 $271	9 $207	10 $239
11 $303	12 $1,291	13	14 $1,291	15 $357	16 $239	17 $265
18 $263	19 $419	20 $518	21 $419	22 $303	23 $208	24 $242
25 $271	26 $338	27 $486	28 $430	29 $360	30 $219	31 $219

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Room, 2 Double Beds

Room, 2 Queen Beds (Mobility Accessible, Tub)

Junior Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Junior Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Corner (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Corner

Room, 1 Queen Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton San Jose Downtown

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Prices for upcoming dates