Name: Aloft by Marriott San Jose Cupertino
Address: 4241 Moorpark Avenue, West San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: $141–$554 per night
Rating: 8.5

What guests think

At Aloft San Jose Cupertino, guests frequently highlight clean, comfortable, and spacious rooms and a convenient location near freeways and dining, while some report noise from thin walls, dated or worn areas, and inconsistent maintenance.

The pool, hot tub, bar, and gym are appreciated, though several reviews note a small or occasionally closed pool, worn lounge furniture, limited hours, and some parking lot security concerns. Housekeeping is usually solid, but recurring complaints include stained or insufficient linens and towels, occasional odors or bugs, and basic, older finishes in places. Service is often friendly and efficient, yet a few guests experienced slow resolution to problems or unhelpful interactions. Expect a straightforward stay with lively amenities, but check room and pool conditions and plan breakfast elsewhere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the heated pool and hot tub, a lively bar with a pool table, a decent gym, and generally easy parking. Several mention a small or occasionally closed pool, worn lounge furniture and cabanas, limited hours, and some parking-lot break-ins.

Related guest reviews

6

Carlotta

Jul 14, 2024

·

Stayed 2 nights

Great: The hotel, room, and staff were lovely. The room was nice and clean. Bed: comfy. Lighting: nice and bright! Staff was very cheerful and friendly. Not so great: The pool area is so neglected. Shameful because it is super cute! But you may as well fill it in and turn it into a courtyard. Water was cloudy and needed a Polaris run. The cabanas were in very shoddy condition. Cushions were seriously stained and really GROSS. The tenting was mildewed and needed to be replaced. This is supposed to be a Marriott facility. We expected not more, but better. Time for this little gem to up its game.

10

Ben

Dec 9, 2024

·

Stayed 1 night

Pool is heated and lovely. Typical Aloft hotel. Comfortable bed, clean room with a few rough edges in the usual places. Overall would stay again.

10

Julie

Oct 3, 2025

·

Stayed 1 night

Parking was easy, the hotel was nice and clean, central location. Pool seemed popular and clean. Bar looked really nice but didn't look at menu or prices. I would definitely stay again and recommend

8

David

Aug 16, 2024

·

Stayed 2 nights

A priority for me is a good fitness center and this property has a nice facility. Cardio machines, free weights, mats for stretching, balls, etc. Was very good for a mid-priced property.

8

ALPHONSO

Aug 1, 2023

·

Stayed 1 night

Very nice hotel overall, very friendly staff. The area around the hotel is not particularly safe. My truck was broken into, they broke the window and stole some items. The site does not have security, so I was unaware of the theft until I went to my truck in the afternoon.

8

Cynthia Ivonne Wong

Aug 29, 2025

·

Stayed 1 night

The pool area is under construction and small.

8

Tim

Jul 14, 2024

·

Stayed 1 night

Only issue was the pool was out of service.

6

Shannon

Aug 27, 2023

·

Stayed 2 nights

Pool area and furniture need some attention! Ripped lounge chair covers, chipped pool area.

10

Michael

Apr 20, 2025

·

Stayed 1 night

This property is a total remodel from a previous brand. They did an excellent job. It’s very stylish and super clean. Nice bar with pleasant bartenders. Great front desk staff. Excellent pool and hot tub area with cabanas. Free parking and lots of restaurants nearby.

10

Alexander

Dec 23, 2024

·

Stayed 1 night

Great bar in the evening and pool table. I enjoyed a few hours of conversation and many games of pool!

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Cleanliness

Most describe the property as clean, but there are recurring reports of stained or dirty linens, occasional bugs or odors, and visible wear.

Related guest reviews

10

Oscar

Dec 27, 2024

·

Stayed 1 night

There was a dirty tissue between the doors of the connecting rooms. Yellow, maybe pee stain on bed sheet. Receptionist was a little awkward/not very welcoming. But besides that, the room was super comfortable and clean. We enjoyed our stay. We got a very cheap price so no complaints, just mentioning everything in case it helps guests/the hotel. We’ll definitely book again. The location is so prime. Super close to freeways and Santana Row. Affordable price helped us save and use that for fun in the area.

8

Phyllis

Oct 5, 2025

·

Stayed 2 nights

The room was clean and comfortable, my only complaint would be that the bath towels were thin and we only had one for each of us.

4

Elizabeth

Aug 3, 2025

·

Stayed 4 nights

The room smelled like burning plastic, and while we asked for it to be checked by maintenance, that did not happen to our knowledge. We asked if we could change rooms, and were brushed off. The AC unit was outrageously loud, and you could hear what I assume was the elevator. It was overall crappy.

4

Tricia

Aug 17, 2025

·

Stayed 1 night

Got to the hotel early requested an early check in, I did call 2 weeks prior for this accommodation. My family showed up at 2:30 and was checked into their same accommodation as mine our room wasn’t ready till 3:15. Upon entry sheet and bedding had blood stains on it went to the front desk and was given new sheets to put on. The cushions in the pool area big holes in them and very run down along with cabana curtains so dirty and holes everywhere. Lastly car window parked outside was broken .. The picture didn’t match the expectations were high base med them.

4

Sierra

Sep 14, 2025

·

Stayed 1 night

Checkin staff was pleasant. When I got in my room there was a small spider in the shower and I had to have the checkin staff come and remove it. Also I guess it’s a thing with hotels close to the airport (which this one kind of is) where they’re always the most run down. This one has chunks of the baseboards missing in the room & in the hallway. My bathroom door was clearly repaired numerous chunks being taken out of it somehow and

2

Monica

Aug 11, 2025

·

Stayed 2 nights

My sheets were dirty and room was for 4 people we got a pull count couch no bedding and non we’re available

2

Yolanda

Jun 9, 2025

·

Stayed 1 night

Mold was found all over the pillow of one of the rooms we booked. 2 rooms, 2 people.

6

Jean-Paul

Aug 19, 2025

·

Stayed 2 nights

Check in was nice and easy once in the room not enough towels and no linens on the sofa bed and the bathroom was dirty so we got Clorox wipes and cleaned it ourselves and every time you go out to your car people in the lot smoking weed and leaning on your car. Decent area I guess it’s because the hotel shares parking with two restaurants no hotel parking

10

Alberto

Oct 6, 2025

·

Stayed 1 night

It was very comfortable and clean. Room was spacious and quiet. Had a very pleasant stay. Welcoming staff at front desk were excellent! Super kind!

10

Celeni

Oct 7, 2025

·

Stayed 2 nights

Great customer service and clean rooms.

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Rooms

Rooms are often spacious and comfortable, with many noting quiet stays. Downsides include thin walls and noise transfer, older or basic finishes in places, occasional HVAC or TV issues, and occasional smoke or other odors.

Related guest reviews

4

Shoshanna

Nov 26, 2023

·

Stayed 1 night

The rooms are clean and the staff is friendly. However if you’re looking for a good night sleep this is definitely not the hotel to choose. There is quite a bit of road noise. Also the people in the room next to us were blasting the TV and music in the middle of the night. We complained to the front desk and they didn’t seem to the addresses it. It eventually stopped around 2am which made our 6am wake-up very painful. We come down for sport events often and will definitely choose a different hotel next time.

10

Debrah S

Mar 2, 2025

·

Stayed 1 night

Nice area close to a lot of food options. Clean room and bed was very comfortable. Would stay again.

6

abby

Apr 26, 2025

·

Stayed 7 nights

Older property and it shows

4

Elizabeth

Aug 3, 2025

·

Stayed 4 nights

The room smelled like burning plastic, and while we asked for it to be checked by maintenance, that did not happen to our knowledge. We asked if we could change rooms, and were brushed off. The AC unit was outrageously loud, and you could hear what I assume was the elevator. It was overall crappy.

8

Jessica

Aug 28, 2023

·

Stayed 2 nights

Property was nice and convenient to locations. Airplay for tv rooms was an option but was never able to figure it out, asked reception which sent me to talk to some tech expert but they couldn’t figure it out either and went back and forth for a bit and I gave up about it. We were offered a room for an earlier check in (staff said it was done cleaning and was on main floor instead of second floor), however the soap, shampoo and conditioners were not refilled.

4

Elizabeth

Apr 14, 2024

·

Stayed 1 night

The walls are extremely thin. Both nights the people next door were extremely loud. We were traveling with children and one of tbe nights the couple waa having sex so loud and could literally hear everything. We asked the front desk to switch rooms and and I never received a phone call to do so. The second night, the couple was watching tv and having vwry loud conversations with another adult feom 2am til about 4am. We did not sleep very well throughout our stay and probably wouldn't stay again.

6

Farah

Aug 5, 2025

·

Stayed 5 nights

Tv was too old not been conacting with anything pool hours was too short because if you spend whole day out you really need relaxing in night but they close 10pm so not able to use

10

Axie

Jul 28, 2025

·

Stayed 2 nights

Our Aloft San Jose stay was amazing. We had a very comfortable bed with sofa and the room was spacious. It was very clean and updated. Breakfast was complete with protein and they even had rice! The common areas were also very aesthetically appealing. Most importantly, it was convenient to downtown. Thank you Aloft San Jose!

10

Alberto

Oct 6, 2025

·

Stayed 1 night

It was very comfortable and clean. Room was spacious and quiet. Had a very pleasant stay. Welcoming staff at front desk were excellent! Super kind!

8

Melanie

Feb 9, 2025

·

Stayed 2 nights

I was really happy with the size of the room. I liked the toiletries they provided. The first room they assigned us smelled like cigarettes so we asked for a new room and the woman at the front desk was very helpful and immediately switched our room. The staff was also friendly and helpful when I lost my key getting me set up with a new one.

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Service

Staff are frequently praised as friendly, welcoming, and accommodating, with quick check-in. A minority report rude or unhelpful interactions and slow resolution or follow-up on problems.

Related guest reviews

6

Tracy

Feb 18, 2025

·

Stayed 1 night

No early Check-In opt. Its a Marriott property. Im a healthcare worker going from one assignment to another and I was expected to sleep in my car for 5-6 hours?!!!! Frontline essential workers deserve better!!!!!

10

Vinh

Aug 28, 2024

·

Stayed 1 night

Requested a new room and hotel was able to accommodate promptly. Great customer service!

10

Amber

Jul 11, 2025

·

Stayed 1 night

The check in was quick and informative. The hotel staff were super sweet and accommodating. They went above and beyond to provide excellent customer service. We’ll be back soon!

10

Carlos

Feb 21, 2025

·

Stayed 2 nights

When we were initially given a room housekeeping had not been there yet. However the front desk person was super nice and immediately fixed the situation which ibreally appreciated. They were also extremely friendly and helpful! The room was great!

4

Tricia

Aug 17, 2025

·

Stayed 1 night

Got to the hotel early requested an early check in, I did call 2 weeks prior for this accommodation. My family showed up at 2:30 and was checked into their same accommodation as mine our room wasn’t ready till 3:15. Upon entry sheet and bedding had blood stains on it went to the front desk and was given new sheets to put on. The cushions in the pool area big holes in them and very run down along with cabana curtains so dirty and holes everywhere. Lastly car window parked outside was broken .. The picture didn’t match the expectations were high base med them.

6

Michaela

Jul 24, 2023

·

Stayed 1 night

The overall experience was okay, but our room was next to the staff closet and housekeeping was loud early in the morning ( slamming doors and speaking loudly in the hall). The bartender Anthony was great and super helpful.

10

Elizabeth

Jul 27, 2025

·

Stayed 2 nights

Everything was great except the staff. Upon arrival they made us feel pretty stupid and accused us of being suspicious. Lived the facilities but extremely offended by the staff.

10

Lena

Jul 28, 2025

·

Stayed 3 nights

Room was comfortable. Staff were friendly, excellent customer service.

4

MICHAEL

Sep 7, 2024

·

Stayed 2 nights

Web site states they take cash. Staff refused to take cash and stated they are not responsible for what Expedia website says. I was stranded with no ways to pay in the middle of the night

10

Christopher

Mar 21, 2023

·

Stayed 1 night

The staff was extremely friendly and helpful. Ive always wnated to stay in this hotel and now im greatfull i finally did.

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Location

Convenient base near freeways, Santana Row, and many dining options. A few reviews mention the surrounding area feels less safe, and some vehicles were broken into.

Related guest reviews

10

Imee

Jul 13, 2025

·

Stayed 2 nights

Great! Everything we needed and easy location.

10

Hilda

Sep 23, 2025

·

Stayed 1 night

Proximity to my destination was fantastic. Now I have a place to stay when traveling to San Jose.

8

Neiff

Mar 14, 2025

·

Stayed 1 night

Great location

8

steven

Jul 28, 2025

·

Stayed 2 nights

For the price, it was a very good stay. Easy access to the freeway and plenty of nearby quality restaurants. Hotel was clean and bed comfortable

8

Mulan

Nov 16, 2024

·

Stayed 2 nights

it is close to my friends home and place I need to visit in W SJ area

10

Alexandra

Nov 15, 2024

·

Stayed 2 nights

Super close to Santana Row, easy access to restaurants, and safe!

10

Erika

Nov 16, 2023

·

Stayed 1 night

The stay was wonderful great service and great rooms. Although I suggest parking as close as you can to the hotel and take all your belongings with you because my vehicle was Broken into!

8

ALPHONSO

Aug 1, 2023

·

Stayed 1 night

Very nice hotel overall, very friendly staff. The area around the hotel is not particularly safe. My truck was broken into, they broke the window and stole some items. The site does not have security, so I was unaware of the theft until I went to my truck in the afternoon.

10

Angela

Oct 9, 2023

·

Stayed 3 nights

Loved the location and food that was nearby. Staff was very friendly and helpful. Hotel was very clean.

10

Jennifer

Apr 24, 2025

·

Stayed 1 night

Not the best area but fine for one night if needed to stay

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Dining

Breakfast is not included and is often viewed as limited or overpriced. The bar and light bites are enjoyed when open, and many guests choose nearby restaurants.

Related guest reviews

10

Sheri

Jul 4, 2024

·

Stayed 1 night

I loved this property the room was very big they have a bar and restaurant with a free pool table. There is a hot tub, pool and little cabanas in pool area. There is a really nice fitness center and free popcorn!! :) The staff was also great. It’s next to Applebees or Stone Stew which has some great Persian food. They also have a small business area you can print or use computer. I really liked this hotel.

10

Tommie

Feb 24, 2025

·

Stayed 2 nights

We enjoyed everything except we thought breakfast was included and it as not

8

Omer

Dec 11, 2023

·

Stayed 1 night

No free breakfast, bad coffee

8

Douglas

May 9, 2025

·

Stayed 1 night

Not enough dining

10

Eric

Dec 22, 2024

·

Stayed 1 night

Smooth, efficient and courteous check-in staff and procedure. Rooms spacious, clean, tastefully done. Bartender at night and Server/short order cook for Breakfast excellent customer service.

10

Juliette

Jul 8, 2024

·

Stayed 2 nights

On arrival the staff was very welcoming and told me all that was needed to know about there services and amenities they offered at the hotel. The rooms exceeded my expectations in cleanliness and comfort. So many great breakfast and lunch options within walking distance of the hotel. The only thing I was thrown off by was the breakfast options and how it was set up, other than that everything from the hotel it’s self to the people running it was excellent!!!! Definitely coming back again.

8

Wesler

Jul 22, 2023

·

Stayed 1 night

The property was cool. The Jimmy Dean breakfast was 16$ Don't buy it, just go to the cafe down the street. It's cooler.

10

Michael

Apr 20, 2025

·

Stayed 1 night

This property is a total remodel from a previous brand. They did an excellent job. It’s very stylish and super clean. Nice bar with pleasant bartenders. Great front desk staff. Excellent pool and hot tub area with cabanas. Free parking and lots of restaurants nearby.

6

Dr. Daramola

Aug 22, 2025

·

Stayed 2 nights

Aloft San Jose Cupertino. Provided very basic accommodations and a subpar breakfast. While the room was clean, the hotel is in need of upgrades in many areas, including the flooring that would catch the heal of my shoes. The hotel staff were available to answer questions but not particularly friendly. The hotel was lackluster in every way which extended to the lack of mirrors in the room.

8

Angelyn

Apr 7, 2024

·

Stayed 2 nights

The customer service was great. The hotel is close to the Highway and in the same parking lot as Apple Bees which was convenient. The parking lot is shared with two restaurants so that was a little hard to close parking. It’s not too far from the local mall (about an 6 min drive) which had an Old Navy, TJ Maxx, Target and more sit down chain restaurants like Red Robin and Buffalo Wild Wings and other chain fast food places. The beds weren’t that comfy and the WXYZ bar inside the hotel was closed the weekend that we were there.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$211
February	$296
March	$265
April	$236
May	$261
June	$305
July	$212
August	$213
September	$256
October	$260
November	$212
December	$186

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $330	18 $190	19 $190
20 $284	21 $391	22 $405	23 $500	24 $335	25 $171	26 $189
27 $251	28 $382	29 $431	30 $394

Su	Mo	Tu	We	Th	Fr	Sa
				1 $251	2 $159	3 $170
4 $233	5 $255	6 $375	7 $376	8 $248	9 $186	10 $208
11 $329	12	13	14 $554	15 $248	16 $182	17 $208
18 $251	19 $380	20 $406	21 $396	22 $303	23 $195	24 $200
25 $237	26 $255	27 $357	28 $357	29 $251	30 $141	31 $150

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Pool View

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Aloft, Room, 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Aloft, Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott San Jose Cupertino

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Prices for upcoming dates