Name: Extended Stay America Suites - San Jose - Downtown
Address: 1560 North First Street, Rosemary, San Jose, California, United States of America, San Jose, Santa Clara County, United States of America
Rating: 7.27

Guest reviews

7.3

Good

Based on 1,000 verified reviews

Who stays here?

Business

55%

Couple

15%

Family

17%

Group

6%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of Extended Stay America Suites - San Jose - Downtown describe friendly, accommodating staff and sometimes convenient access to downtown and transit, but also frequent concerns about poor cleanliness, nighttime noise, and safety in and around the property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Henry

3 weeks ago

·

Stayed 3 nights

We checked into our room, found the room, filthy the beds had looks like it had lint and dirt specs from the previous guest. The shower and bath needed to be clean. The staff wasn’t very tentative. We went to the front desk to see if we can get another room and decided to check out with in an hour after checking in. We had to wait 45 minutes for an attendant to assist us. They weren’t very much help request a refund them told us to reach out to Expedia, then the hotels.com rep told us that we had to follow up with the hotel to get a refund.

6

John

Apr 25, 2026

·

Stayed 4 nights

The staff was really nice and accommodating. Everything else was ok enough. The thing was how comically small the dish, sponge, and shampoo were.

6

Michael

Apr 4, 2026

·

Stayed 1 night

The lady working reconized me as I have been there multiple times but this time I didn’t have a valid ID but she said it can be anything with a picture of me and your name on it . So I showed her another ID but then she said it has to be more recent. So I said can I show you a picture of my id on my phone and she said well I have to scan it. But you just said it can be anything with my picture and name. So at that point I knew she just didn’t want me to stay there

4

GUILLERMO

Mar 31, 2026

·

Stayed 1 night

The property is in a bad situation, trash outside, carpets bad, batbroom needs remodel no shampoos. No kitchen utensils, no place to make coffee or tea, roaches walking around microwave.

2

Kevyn

Jan 21, 2026

·

Stayed 3 nights

Terrible

1560 North First Street, Rosemary, San Jose, California, United States of America

Location

Located in San Jose (Rosemary), Extended Stay America Suites San Jose Downtown is steps from Silicon Valley and a 3-minute drive from PayPal Park. This hotel is 4.1 mi (6.6 km) from Santana Row Shopping Center and 6.5 mi (10.4 km) from Levi's Stadium.

Silicon Valley(0.1 miles)

Casino M8trix(0.8 miles)

San Pedro Square(2.5 miles)

PayPal Park(2.5 miles)

St. Joseph Cathedral Basilica(2.5 miles)

Macchu Picchu Gallery & Museum of the Americas(2.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Yes, pets are allowed, but guests must contact the property directly to arrange for bringing pets. Service animals are exempt from fees.

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features elevators, step-free entrances, and wheelchair-accessible facilities in public areas and rooms.

The property is located in San Jose (Rosemary), within a 5-minute drive of PayPal Park and SAP Center at San Jose. It is approximately 6.5 miles from Levi's Stadium and 4.1 miles from Santana Row Shopping Center.

Children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - San Jose - Downtown

Amenities

Property description

Guest reviews