Ocean Reserve Sunny Isles

The property was under full exterior construction, which was not disclosed beforehand. The images shown in the listing do not reflect reality at all. Windows were covered with plastic bags, and the interior was poorly maintained with heavily stained carpets. The check-in process was unnecessarily complicated. Requiring ID and credit card online before traveling, I wasn't given the exact building or unit number until I arrived at the location. I had to spend quite a few minutes on the phone before finally receiving the information about the building entrance and the unit number.

The Location is amazing. Other then that the bedroom was very old condition. Carpet dirty with stains. The living room and kitchen were in bare able condition.

Nice

FALSE ADVERTISEMENT…….. What is in the picture in expedia is NOT what you get. It says 4 bedroom but in reality it is only 3 bedroom. It is not on the beach but you can cross the main road to the beach. Terrible experience waited for Almost 2 hours in the lobby because they did not give us the unit # my name was not listed with the properties receptionist. Floor is sticky. We left the place same day and move to a different place.

Do not recommend! The pictures of the condo we thought we were reserving was NOT the same condo we got. We specifically booked a condo that listed a king bed for my elderly parents and there was no king bed. One room they claimed as a bedroom had no door so no privacy. Another bedroom had no window or closet and the door was barely hanging on with one hinge. So the 4-bedroom condo was not accurate. Place was not in good condition. Additionally we had no working tv or internet and the property manager was not helpful or supportive of fixing the issue for us. Sheets/linens were clean but floors were dirty. Location of condo is great for beach access and the pool was nice. Parking was not convenient and our condo’s parking spot was at the top of the garage so not covered. Just overall very disappointing. Especially for the price we paid. We travel a lot and unfortunately this was one of our worst experiences.