Name: Staybridge Suites - Brownsville by IHG
Address: 2900 Pablo Kisel Blvd, Brownsville, Texas, United States of America, Brownsville, Texas, US
Price range: US$114–US$181 per night
Rating: 8.63

What guests think

Across recent reviews, Staybridge Suites - Brownsville by IHG draws mixed feedback, with many guests praising comfortable rooms and a convenient, quiet location near shopping, while others report noisy air conditioners and inconsistent service and breakfast.

Multiple reviewers highlight the absence of an airport shuttle despite expectations, along with intermittent hot water, elevator outages, and nonworking room features. Cleanliness feedback ranges from very clean to occasional issues like odors, dirty bathrooms, or pests. Overall, expect a convenient base near shops, but verify shuttle availability and recent maintenance before you go.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No airport shuttle is available despite some listings, and guests reported elevator outages, entry door key issues, and a lightly stocked pantry; the pool was relaxing but needed more cleaning.

Related guest reviews

4

Sarah

8 Aug 2023

·

Stayed 1 night

I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.

2

Ryan

20 Jul 2023

·

Stayed 1 night

The water system was not in proper working condition. Dirty, muddy, and solids floating water. Left within 15 minutes of checking in

8

flavio

14 Jun 2024

·

Stayed 4 nights

Pantry had almost nothing for several days. Page indicated that Free Airport transportation is provided, but it is NOT available.

8

Jill

20 Nov 2024

·

Stayed 1 night

The hotel is fine - clean and nice employees. There is no airport shuttle which was the whole reason I chose this hotel. There were others closer to the airport, but I picked this hotel so I wouldn't have to pay for another taxi. Don't be fooled.... No shuttle!

4

Trinidad

15 Dec 2024

·

Stayed 11 nights

Like not much, phone not connected, tv cable poor, entrance doors not working with doors key when coming in from outside. Breakfast items not replenished, Trash not cleaned. This whole place needs-to be redone . Manager was not there when needed. Not a pleasant stay.

8

Ricardo A

9 Mar 2023

·

Stayed 1 night

The only issue I had with the room was the sink’s faucet had no hot water and the faucet almost had no water coming out; otherwise it was nice!

10

Perla

13 May 2024

·

Stayed 1 night

Very nice building. Pool needs a little cleaning but yet relaxing, staff was friendly. Breakfast was really tasteful and fresh

6

Francis

6 Feb 2023

·

Stayed 8 nights

The overall stay was good. Unfortunately we had issues with a non working microwave on the first night of our 8 day stay. We notified the front desk and was told it would be looked out while we were out. After being out all day and coming back it still wasn’t working. It was never attended to. We also took bath showers due to bad draining in the bathroom.

2

Vicky

14 Apr 2023

·

Stayed 1 night

Their website claims free shuttle to and from airport. They have no shuttle. There was no hot water. The bathroom light didn’t work. I would not recommend this place ever!!!!!

2

Adriana

10 Feb 2022

·

Stayed 3 nights

We were in town for a funeral and on the first day they didn't have hot water. I understand that things happen but the staff could at least pretend to seem concerned. Apparently, it is common for these events to happen here. Other long term guests that stay here because of a government contract told me that it is very common to have the key card deactivate. We will not be booking future stays here. I do not recommend this hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found the hotel and rooms very clean, while others noted dirty bathrooms, unpleasant odors, a cockroach sighting, and occasional dirty or unavailable hot water.

Related guest reviews

4

Sarah

8 Aug 2023

·

Stayed 1 night

I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.

2

Ryan

20 Jul 2023

·

Stayed 1 night

The water system was not in proper working condition. Dirty, muddy, and solids floating water. Left within 15 minutes of checking in

8

Jill

20 Nov 2024

·

Stayed 1 night

The hotel is fine - clean and nice employees. There is no airport shuttle which was the whole reason I chose this hotel. There were others closer to the airport, but I picked this hotel so I wouldn't have to pay for another taxi. Don't be fooled.... No shuttle!

10

Diana

16 Mar 2025

·

Stayed 1 night

Very clean comfortable hotel!! Would highly recommend!

2

Dwight

22 Mar 2023

·

Stayed 1 night

There was trash in the refrigerator and the bathroom unclean. I told the managers on duty but no fix nor refund!

10

Adriana

25 Jun 2023

·

Amazinf staff place is clean and close by everything. Will stay again

10

HEATHER

13 Jun 2025

·

Stayed 1 night

Very clean!

10

Shellie

10 Apr 2023

·

Stayed 3 nights

They were clean, friendly and very helpful. We will definitely stay there again.

4

Elisa M.

16 Nov 2024

·

Stayed 1 night

The smell and it also felt unclean

4

Michael

1 Aug 2025

·

Stayed 2 nights

Bed was terribly uncomfortable. Shower dirty. Breakfast was terrible and not enough for number of guests staying at hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with several mentions of good beds and quiet stays, but recurring complaints cite loud air conditioners or pipes and aging or faulty features like TVs, outlets, microwaves, and faucets.

Related guest reviews

4

Sarah

8 Aug 2023

·

Stayed 1 night

I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.

4

Dean

3 Mar 2025

·

Stayed 1 night

The room and bathroom are in need of updating.

8

Clara

28 Feb 2023

·

Stayed 2 nights

The hotel room was clean, but the a/c is very loud and being a lite sleeper that was an issue.

8

Lisa

13 Aug 2025

·

Stayed 3 nights

The only thing I have to complain about, is that the pipes are noisy and the AC unit is very noisy and located in the bedroom. I loved the bed; it was so comfortable. The room was clean, the kitchenette fully furnished with everything you could possibly need and a nice sized refrigerator. The complimentary breakfast had a nice selection of fresh fruit, cereals, and even a small salad bar, in addition to the usual eggs and protein. I plan to stay here again on my next visit.

8

Ruben

12 Jul 2023

·

Stayed 3 nights

Nice a quite place to stay at. Very confortable

10

Diana

16 Mar 2025

·

Stayed 1 night

Very clean comfortable hotel!! Would highly recommend!

10

Mark

20 Jan 2025

·

Stayed 1 night

Stay was good the room was a little loud with some strange noises

10

Martin

27 May 2024

·

Stayed 1 night

I'm in Brownsville quite often and I usually try to book here. I've never been diappointed. I like that it's quiet, safe comfortable, and has an excellent breakfast offering. Staff is friendly and helpful too.

8

Ricardo A

9 Mar 2023

·

Stayed 1 night

The only issue I had with the room was the sink’s faucet had no hot water and the faucet almost had no water coming out; otherwise it was nice!

6

Francis

6 Feb 2023

·

Stayed 8 nights

The overall stay was good. Unfortunately we had issues with a non working microwave on the first night of our 8 day stay. We notified the front desk and was told it would be looked out while we were out. After being out all day and coming back it still wasn’t working. It was never attended to. We also took bath showers due to bad draining in the bathroom.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: many describe staff as friendly and helpful, but others experienced unfriendly check-in and slow or ineffective responses when requesting fixes.

Related guest reviews

4

Sarah

8 Aug 2023

·

Stayed 1 night

I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.

2

Sarahi

30 May 2025

·

Stayed 1 night

I had just got back tothe hotel late at night and the staff told me to keep it down really rude i hadnt even had 5 minutes bacl

6

Susan

11 Jul 2025

·

Stayed 1 night

Staff at check-in was unfriendly. Wouldn't give me my room, even though it was rented with my account, and I had the receipt for it! My wife's name was on the card used to reserve the room, so until her plane landed and she called front desk, my son and I were stuck waiting in parking lot. It shouldn't have been that difficult to get us checked in.

10

Adriana

25 Jun 2023

·

Amazinf staff place is clean and close by everything. Will stay again

4

Trinidad

15 Dec 2024

·

Stayed 11 nights

Like not much, phone not connected, tv cable poor, entrance doors not working with doors key when coming in from outside. Breakfast items not replenished, Trash not cleaned. This whole place needs-to be redone . Manager was not there when needed. Not a pleasant stay.

10

Martin

27 May 2024

·

Stayed 1 night

I'm in Brownsville quite often and I usually try to book here. I've never been diappointed. I like that it's quiet, safe comfortable, and has an excellent breakfast offering. Staff is friendly and helpful too.

8

oscar

14 Apr 2025

·

Stayed 1 night

Place was convenient, there was plenty of shopping stores and restaurants and near the hotel are was quiet not to much noise from traffic, the only issue that I had was the remote for tv was missing and after requesting one , It never got brought up to me.

6

Francis

6 Feb 2023

·

Stayed 8 nights

The overall stay was good. Unfortunately we had issues with a non working microwave on the first night of our 8 day stay. We notified the front desk and was told it would be looked out while we were out. After being out all day and coming back it still wasn’t working. It was never attended to. We also took bath showers due to bad draining in the bathroom.

10

Shellie

10 Apr 2023

·

Stayed 3 nights

They were clean, friendly and very helpful. We will definitely stay there again.

10

José

20 Aug 2024

·

Stayed 1 night

The service was good

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AI-generated summary based on recent guest reviews

Location

Convenient for shopping and dining, with several mentions of quiet and safe surroundings; one review described the surrounding area as not that great.

Related guest reviews

8

Jill

20 Nov 2024

·

Stayed 1 night

The hotel is fine - clean and nice employees. There is no airport shuttle which was the whole reason I chose this hotel. There were others closer to the airport, but I picked this hotel so I wouldn't have to pay for another taxi. Don't be fooled.... No shuttle!

8

JESUS

2 Jan 2025

·

Stayed 7 nights

Good location for shopping. Breakfast is good also - for the selfserve type.

10

Adriana

25 Jun 2023

·

Amazinf staff place is clean and close by everything. Will stay again

10

Martin

27 May 2024

·

Stayed 1 night

I'm in Brownsville quite often and I usually try to book here. I've never been diappointed. I like that it's quiet, safe comfortable, and has an excellent breakfast offering. Staff is friendly and helpful too.

8

oscar

14 Apr 2025

·

Stayed 1 night

Place was convenient, there was plenty of shopping stores and restaurants and near the hotel are was quiet not to much noise from traffic, the only issue that I had was the remote for tv was missing and after requesting one , It never got brought up to me.

10

Ryan

2 May 2024

·

Stayed 1 night

Really good hotel just in an area that's not that great

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is mixed, ranging from fresh and well stocked to poorly managed with items not replenished and food left cold; the on-site pantry was also reported as sparsely stocked.

Related guest reviews

8

flavio

14 Jun 2024

·

Stayed 4 nights

Pantry had almost nothing for several days. Page indicated that Free Airport transportation is provided, but it is NOT available.

8

Lisa

13 Aug 2025

·

Stayed 3 nights

The only thing I have to complain about, is that the pipes are noisy and the AC unit is very noisy and located in the bedroom. I loved the bed; it was so comfortable. The room was clean, the kitchenette fully furnished with everything you could possibly need and a nice sized refrigerator. The complimentary breakfast had a nice selection of fresh fruit, cereals, and even a small salad bar, in addition to the usual eggs and protein. I plan to stay here again on my next visit.

8

Pau

14 Oct 2024

·

Stayed 1 night

The room was clean, the water pressure was good as well as the hot water. Nice additions such as body wash and shampoo. The beds comfortable and pillows nice. The breakfast left us lacking as there were no plastic forks, butter to be found anywhere. We were there at the end of the service time however there were several people eating and wanting to eat. the food that was supposed to be warm was cold and the food that was supposed to be hot was cold. If this hotel would have someone that cared about the food service I would give 5 stars but it was evident that the person in charge of breakfast doesn’t want to be there. So go and stay here, but plan to eat breakfast somewhere else. I can only imagine from the service shown what I could not see is even worse.

8

JESUS

2 Jan 2025

·

Stayed 7 nights

Good location for shopping. Breakfast is good also - for the selfserve type.

4

Trinidad

15 Dec 2024

·

Stayed 11 nights

Like not much, phone not connected, tv cable poor, entrance doors not working with doors key when coming in from outside. Breakfast items not replenished, Trash not cleaned. This whole place needs-to be redone . Manager was not there when needed. Not a pleasant stay.

10

Martin

27 May 2024

·

Stayed 1 night

I'm in Brownsville quite often and I usually try to book here. I've never been diappointed. I like that it's quiet, safe comfortable, and has an excellent breakfast offering. Staff is friendly and helpful too.

10

Perla

13 May 2024

·

Stayed 1 night

Very nice building. Pool needs a little cleaning but yet relaxing, staff was friendly. Breakfast was really tasteful and fresh

4

Michael

1 Aug 2025

·

Stayed 2 nights

Bed was terribly uncomfortable. Shower dirty. Breakfast was terrible and not enough for number of guests staying at hotel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$142
February	US$144
March	US$153
April	US$136
May	US$132
June	US$124
July	US$121
August	US$136
September	US$132
October	US$129
November	US$135
December	US$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $137	16 $131	17 $123	18 $121	19 $132
20 $132	21 $114	22 $114	23 $126	24 $137	25 $146	26 $135
27 $127	28 $148	29 $148	30 $162

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $117	3 $121
4 $131	5 $148	6 $148	7 $148	8 $148	9 $179	10 $179
11 $121	12 $162	13 $157	14 $157	15 $148	16 $133	17 $121
18 $135	19 $163	20 $157	21 $157	22 $148	23 $121	24 $133
25 $121	26 $165	27 $165	28 $181	29 $165	30 $128	31 $128

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Accessible, Kitchen (Comm, Roll Shower)

Suite, 1 Bedroom, Kitchen

Studio Suite, Kitchen

Suite, 2 Bedrooms, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites - Brownsville by IHG

Have a question?

Prices for upcoming dates