Name: Holiday Inn - Brownsville by IHG
Address: 651 Sunrise Blvd, Brownsville, Texas, United States of America, Brownsville, Texas, US
Price range: US$93–US$165 per night
Rating: 7.75

What guests think

Holiday Inn - Brownsville by IHG offers spacious rooms and a convenient location near shopping and restaurants, but several reviewers noted maintenance problems with parts of the property during their stays.

Common issues include elevator outages, a dirty or poorly maintained pool, and cleanliness concerns such as unpleasant odors and occasional reports of pests or mold. Service is often friendly and helpful, though some guests experienced rude interactions, long check-in waits, or billing disputes. Dining feedback varies: some liked breakfast, while others disliked extra charges, closures, or limited bar hours. Expect a convenient stay with good space but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are a recurring problem, and several guests reported a dirty or poorly maintained pool; the bar was sometimes closed or on limited hours, and guest laundry was out of order during one stay.

Related guest reviews

10

Sarah

2 Aug 2023

·

Stayed 1 night

The pool area was very nice!

6

Sherridan

15 May 2023

·

Stayed 3 nights

Friendly staff, easy check in. Dated property. Bathroom mold, cockroach. Only 1 elevator being used. Common areas smelled musty. Convenient location, parking.

6

Ignacio

27 Mar 2025

·

Stayed 6 nights

The reason why I didn't like the pool was that it was dirty, the pool chair for disabled people didn't wor

2

Anabel

16 Oct 2024

·

Stayed 1 night

The front desk clerk never acknowledged us when we first walk in. She was extremely rude. When I asked her if there were any rooms available she said no we are full. I said im logged on my app and i show one. Brianna said no we dont have any rooms and went on to the next people. Once i returned to tell her I had a reservation she rolled her eyes and told me to wait. Once the resevation done she went on gave us a room that was dirty with a guest in it. Unbelievable so we went back told her and all she did was hand us another room. No apologies no nothing. Just hand us down another key and she went back to work. Holiday Inn is the worst place ever. Not to mention the elevators not working. Worse place ever.

4

Jessica

10 Feb 2025

·

Stayed 2 nights

The elevators were either unserviceble or sounded like they will stop working at any second. And the breakfast buffet was $10 ...

10

Linda

6 Jul 2025

·

Stayed 2 nights

Very friendly and helpful staff. Room was large, clean, with comfy beds. Breakfast was an extra charge but kids eat free. Has a lovely pool with a couple of large cabana like areas by pool that easily fit six of us. I will stay here again.

8

Boris

21 Jul 2025

·

Stayed 1 night

Room was fantastic and huge. Only issue was that the pool was not cleaned or maintained having a lot of floating debris. Also the guest laundry was out of order during our stay which was inconvenient as this, along with the pool, were main reasons we chose this hotel over others so this was disappointing.

2

Aaron

3 Sept 2024

·

Stayed 2 nights

A/C and elevator not working. Room smelled like smoke.

10

Julie

2 Nov 2023

·

Stayed 1 night

Nice hotel. Friendly staff. A bit disappointed the bar was not open as I selected it for this reason to meet clients. But fortunately they were right next door to several nice restuarants. Clean and nice beds

6

Jeff

21 Jan 2025

·

Stayed 2 nights

Staff was great at check-in. But went downhill from there. The room smelled like wet dog and boiled peanuts. I got some air freshener spray from house keeping. It didn't work. Morning breakfast was closed because the cook didn't show up. Bar is only open for 5hours. The beer taps have napkins shoved in the tap. Napkins breakdown when wet. That leave paper in the tap to mold and then be poured into someones glass. Lastly they only have one working elevator and it has missing screws from panels, needs repair.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms clean, but repeated reports cite musty or sewage odors, mold, dirty carpets/tubs, and occasional roaches/bugs in rooms and common areas.

Related guest reviews

6

Sherridan

15 May 2023

·

Stayed 3 nights

Friendly staff, easy check in. Dated property. Bathroom mold, cockroach. Only 1 elevator being used. Common areas smelled musty. Convenient location, parking.

2

Gabriela

6 May 2024

·

Stayed 2 nights

When stepping into hotel there there was a bad Oder .. it smelt like sewage.. the elevator, the pool and the room was not cleaned properly. There was a smell of wet carpet and mold

6

JESUS

11 May 2025

·

Stayed 2 nights

Bad smell in the room. Humidity. Dirty carpet (sticky)

4

Ricardo

1 Aug 2023

·

Stayed 2 nights

Elevator dirty, bathtub was filthy, I actually wanted to buy bathroom cleaner to clean tub. Towels are not clean. Carpet is dirty, room had and sheets smelled musty. I felt dirty. Outdoor is dirty, lobby had odor, smelled like egg. I will never stay again at this hotel

4

Russell

16 Jan 2025

·

Stayed 1 night

After a vacation to South Padre Island, our flights out of Brownsville were canceled due to weather. We booked 2 rooms here. Of the first rooms they assigned us, one smelled of cigarette smoke, and the other smelled moldy. Front desk staff was friendly and apologetic, quickly assigning new rooms. There was no hot water until very late on our last night, due to an issue with the boiler, and every time we asked about it, we were only told, "They're working on it, and it should be fixed in the next hour." There was no offer of compensation other than a free breakfast, and we heard other guests complain about this, as well - including some work crews who had booked multiple rooms. Nate at the bar was great, but the other bartender was rude and condescending. We were happy to have a roof over our heads, given the circumstances, but that's about all it was.

4

Erika

19 Sept 2023

·

Stayed 1 night

First as soon as I walked in to check-in, it smelled like sewerage. The bar and dining table are at the entrance where the smell was at. The bathrooms look like they need new wallpaper and paint. Black mold around the restroom corners and shower. When taking a shower tub would get backed up. The air condition unit was broken and loud.

8

aurelio

28 Sept 2025

·

Stayed 1 night

Clean and quiet

8

Jose

20 Feb 2023

·

Stayed 1 night

One of the rooms have cockroach

8

Steven

24 Jun 2023

·

Stayed 2 nights

Had bugs in room..suggest you have exterminator spray for bugs every quarter.

4

Mayra

4 Dec 2022

·

Stayed 2 nights

Front desk check in went well, quick easy and friendly. Building appeared to be nice and clean however we found 3 small roaches in our room during our stay. Two of which were on the beds(queen bed and sleeper sofa). When we found them it was late night and we were tired then we had to step out early morning. Do to our rushed schedule we decided to inform the front desk at the time of check out and provided photo proof. They immediately informed maintenance . But unfortunately they said they could not make any adjustments on payments because the room was booked through Expedia. This was disappointing because we expected better conditions from a IHG Hotel. I won't be returning to that Holiday Inn location and definitely reconsider booking with Expedia or IHG .

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Rooms

Many guests liked the spacious, comfortable rooms, strong AC, and good beds, while others noted maintenance issues such as malfunctioning or noisy AC, TV problems, faulty door latches, and occasional outside noise.

Related guest reviews

10

Aldahir

18 Aug 2023

·

Stayed 1 night

the bedroom was so comfy and the place was very quiet and peaceful

2

William

31 May 2024

·

Stayed 1 night

Room 407 Door would not close and latch. inside safety latch had been torn away and poorly reattached. Fbi entered hallway with dog as we were moving to different room with door that closes. I have pictures.

10

Cesar

18 Jul 2025

·

Stayed 2 nights

Honestly it was a great experience, front desk was friendly, rooms are clean, spacious, AC works great, and parking was no issue. Will definitely be staying here again.

10

Sandra

25 Jul 2025

·

Stayed 1 night

Room was clean, very spacious!

4

Daniel

22 Aug 2025

·

Stayed 4 nights

Great access to the beach not over crowded Nice pool area Room was nice Master bedroom air-conditioning want working Musty smell Sofa had wet dog odor Elevator had blood stains for the entire stay 2 night TV wasn't working in the Master Bedrom Poor quality TV

2

Sonia

10 Sept 2023

·

It was very in inconvenience, the rooms given to me were not ready. One with wet carpt other with no AC, I was tired and all of this happening

10

Linda

6 Jul 2025

·

Stayed 2 nights

Very friendly and helpful staff. Room was large, clean, with comfy beds. Breakfast was an extra charge but kids eat free. Has a lovely pool with a couple of large cabana like areas by pool that easily fit six of us. I will stay here again.

8

Boris

21 Jul 2025

·

Stayed 1 night

Room was fantastic and huge. Only issue was that the pool was not cleaned or maintained having a lot of floating debris. Also the guest laundry was out of order during our stay which was inconvenient as this, along with the pool, were main reasons we chose this hotel over others so this was disappointing.

4

Steven

29 Oct 2023

·

Stayed 1 night

AC unit was really really noisy which prevented a decent nights sleep

6

Jeff

21 Jan 2025

·

Stayed 2 nights

Staff was great at check-in. But went downhill from there. The room smelled like wet dog and boiled peanuts. I got some air freshener spray from house keeping. It didn't work. Morning breakfast was closed because the cook didn't show up. Bar is only open for 5hours. The beer taps have napkins shoved in the tap. Napkins breakdown when wet. That leave paper in the tap to mold and then be poured into someones glass. Lastly they only have one working elevator and it has missing screws from panels, needs repair.

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AI-generated summary based on recent guest reviews

Service

Service is frequently friendly, welcoming, and efficient, but some guests experienced rude interactions, long waits at check-in, poor responsiveness, or billing disputes.

Related guest reviews

2

MARIA

11 Jul 2025

·

Stayed 1 night

The property was ok but unfortunately I am very displeased with my checkout. I was charged $25 for a missing pillow. I called and spoke with the manager Mr. Valdez who stated that the children may have been walked out with it or it could have been taken for the road. I had no children with me and have no need to take anything from a hotel room. I asked if it would be possible they mixed up the rooms he said no because the housekeeper took pictures. He went on to say hr would do me a favor and credit me the $25 and jokingly said if i find the pillow i can send it back. The nerve of disrespect! But I will never again stay at this location.

10

Jorge

9 Jul 2025

·

Stayed 1 night

Very well maintained great customer service

2

Anabel

16 Oct 2024

·

Stayed 1 night

The front desk clerk never acknowledged us when we first walk in. She was extremely rude. When I asked her if there were any rooms available she said no we are full. I said im logged on my app and i show one. Brianna said no we dont have any rooms and went on to the next people. Once i returned to tell her I had a reservation she rolled her eyes and told me to wait. Once the resevation done she went on gave us a room that was dirty with a guest in it. Unbelievable so we went back told her and all she did was hand us another room. No apologies no nothing. Just hand us down another key and she went back to work. Holiday Inn is the worst place ever. Not to mention the elevators not working. Worse place ever.

2

Ladd

21 Feb 2024

·

Stayed 4 nights

The customer support was poor. My TV didn't work properly and when asking for support it felt like it was inconvenient to request help. When my toilet was plugged, I asked for a plunger which the front desk employee could not find and suggested I just come downstairs to use the restroom. With 75 rooms, how do you not have a single plunger. The next morning the manager could not find one either. I ended up finding it myself in the lobby restroom. Additionally, when I stayed months before, they charged me again when I left. Had I not checked my credit card balance, I would not have noticed that they double charged me. Will never stay again!

10

Luz M

3 Sept 2025

·

Stayed 1 night

Friendly and welcoming staff. Excellent service.

2

leonor

3 Jun 2025

·

Stayed 4 nights

When we go to the hotel we had to wait 1 hour before someone can check us in. Then the day before I had called to make sure our reservation was confirmed and the person on the other side of the phone hanged up on me. Then I called back and she never answered again. But the manger Rene help us and the gentleman in the morning help us was great. The hotel room was not what we thought it would be. The doors in the restroom did not lock and the shower was very slippery. There was a lot more but I guess that the best we can get.

2

Jesus

19 Jul 2024

·

Stayed 1 night

I ended up getting double charged. The employee at the front desk claimed he started my refund process and I called back today and he never did. Very unprofessional. Now I have to wait another week to possible get my money back

10

SELINA

10 Nov 2025

·

Stayed 2 nights

Clean, quiet, helpful staff, good breakfast

10

kamel

25 Oct 2023

·

Stayed 1 night

staff were very friendly..

10

Ramses

5 Dec 2024

·

Stayed 1 night

Excellent service the lobby receptionist was extremely pleasant and attentive. It was an early check in.

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Location

Consistently praised for being close to shopping, restaurants, and local services; convenient and easy for getting around.

Related guest reviews

10

Arihel

19 Sept 2022

·

Stayed 2 nights

My stay was amazing had a good time and definitely in the central area lots of restaurants and bars all walking distance.

10

Rodrigo

24 Aug 2025

·

Stayed 1 night

Good option close to shopping and lots of restaurants

10

Pablo

16 Dec 2024

·

Stayed 1 night

Clean, great location and awesome customer service

10

Monica

29 Jun 2025

·

Stayed 1 night

I was visiting for my cousins funeral service which was super close to the hotel. Everything was extremely close by

8

ZERA

20 Mar 2023

·

Stayed 2 nights

Good Location. Close to restaurants and shopping. (mall)

10

Julie

2 Nov 2023

·

Stayed 1 night

Nice hotel. Friendly staff. A bit disappointed the bar was not open as I selected it for this reason to meet clients. But fortunately they were right next door to several nice restuarants. Clean and nice beds

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Dining

Breakfast was described as good by some, but others complained about extra charges or closures; bar service/hours were inconsistent and occasionally unavailable.

Related guest reviews

10

SELINA

29 Nov 2025

·

Stayed 3 nights

Nice breakfast, comfortable room

4

Russell

16 Jan 2025

·

Stayed 1 night

After a vacation to South Padre Island, our flights out of Brownsville were canceled due to weather. We booked 2 rooms here. Of the first rooms they assigned us, one smelled of cigarette smoke, and the other smelled moldy. Front desk staff was friendly and apologetic, quickly assigning new rooms. There was no hot water until very late on our last night, due to an issue with the boiler, and every time we asked about it, we were only told, "They're working on it, and it should be fixed in the next hour." There was no offer of compensation other than a free breakfast, and we heard other guests complain about this, as well - including some work crews who had booked multiple rooms. Nate at the bar was great, but the other bartender was rude and condescending. We were happy to have a roof over our heads, given the circumstances, but that's about all it was.

10

Yadira

16 Mar 2025

·

Stayed 1 night

Did not have breakfast and i had tp pay $10 for no breakfast. Other than that, it was very clean and night staff was nice.

4

Jessica

10 Feb 2025

·

Stayed 2 nights

The elevators were either unserviceble or sounded like they will stop working at any second. And the breakfast buffet was $10 ...

10

SELINA

10 Nov 2025

·

Stayed 2 nights

Clean, quiet, helpful staff, good breakfast

10

Montserrat

13 Jul 2025

·

Stayed 2 nights

We’ve been staying at this hotel many times. It’s always been a nice experience. It was better when they had breakfast included.

10

Julie

2 Nov 2023

·

Stayed 1 night

Nice hotel. Friendly staff. A bit disappointed the bar was not open as I selected it for this reason to meet clients. But fortunately they were right next door to several nice restuarants. Clean and nice beds

6

Jeff

21 Jan 2025

·

Stayed 2 nights

Staff was great at check-in. But went downhill from there. The room smelled like wet dog and boiled peanuts. I got some air freshener spray from house keeping. It didn't work. Morning breakfast was closed because the cook didn't show up. Bar is only open for 5hours. The beer taps have napkins shoved in the tap. Napkins breakdown when wet. That leave paper in the tap to mold and then be poured into someones glass. Lastly they only have one working elevator and it has missing screws from panels, needs repair.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$103
February	US$111
March	US$107
April	US$114
May	US$108
June	US$105
July	US$113
August	US$112
September	US$121
October	US$104
November	US$113
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $120	18 $142	19 $134
20 $115	21 $107	22 $111	23 $115	24 $118	25 $138	26 $130
27 $117	28 $103	29 $107	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $117	3 $117
4 $113	5 $142	6 $165	7 $131	8 $122	9 $160	10 $160
11 $113	12 $117	13 $150	14 $118	15 $115	16 $115	17 $115
18 $108	19 $118	20 $118	21 $123	22 $115	23 $111	24 $118
25 $93	26 $118	27 $126	28 $126	29 $118	30 $118	31 $115

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible

Standard Room

Suite, 1 King Bed, Accessible (Accessible Tub)

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn - Brownsville by IHG

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Prices for upcoming dates