Hyatt House Tokyo Shibuya

The breakfast wasn’t good. They downgraded my room upon arrival because they didn’t have my room available. I booked a king 3 months out and got downgraded to a twin. However, they tried to accommodate me with breakfast included and a top floor. The room was clean and nice, with an incredible view. I’m also a light sleeper so a top floor is ideal. I do think this hotel is a bit overpriced, but they do have a big apartment style room with laundry, stove, and a big fridge. This place is ideal for a long stay. I only stayed 2 nights so I think I’d stay somewhere else next time. The room and hotel property was very clean. The only other thing was it was a pain to find the hotel and I got lost a bunch of times before figuring out the maze. The hotel lobby is on the top floor and you go out on floor 3 with stairs and escalators so it may be a bit confusing at first, but you eventually figure it out. The staff was nice and helpful. I do wish the breakfast was better considering how much money I spent for 2 nights.

The kitchen was well equipped.

Good

The room was clean and functional. The hotel is understaffed. The 3 people who work there are kind and friendly but there was no room service (even though they have a restaurant). The staff referred me to Uber Eats and then I had to get my order myself in the lobby, because there is no staff.

Great room with everything we needed, extremely clean and helpful staff. Beautiful pool area.