The Lodge Luxury Resort At Lake Harmony

Had some sewer issues in the resort, should of been notify because it did interfere with activities we wanted to do

When we booked, the pictures made this look like somewhere we would want to swim and hang out by the water. The lagoon is very murky. There's not really a beach that you would want to spend time on. When you go to check in, there's a sign saying to drive somewhere else (the Town Center) to check in. It's a bit away. The Lodge, where we were, was very outdated. It really needs a makeover. Several other guests made comments like, "bet this was booming in the 80's." The actual rooms were very nice. The bathroom and main room were updated and clean. The AC worked, although our bed did not have a blanket or comforter. I asked for one the 2nd day and they had to look for one. My wife was shivering the 1st night. Breakfast was ok. The Mexican restaurant was not good. A nearly $30 per person buffet for dinner was similar to a college cafeteria quality, although I think most colleges would do better. Nothing was very good and the drinks weren't great, either. It wasn't bad enough to leave, but for multiple hundreds a night, it certainly wasn't worth the cost. Not sure where some glowing reviews came from. Maybe we're just used to Hilton resort quality.

First, the hotel has a different name. So if you google it to travel there you have to figure out that you're looking for Split Rock instead of "The Lodge Luxury Resort at Lake Harmony", but that name also refers to a place down the road which is very confusing. At the check in desk there is no desk clerk, just a sign saying to drive to Split Rock (no directions on how to get there) and then a different sign has the address scribbled in pen. Its a few miles to the Resort to check in. You can't swim right now because the lake water is needs treatment, but you can rent a kayak/canoe (as if I would want to canoe in bad water). The room was very clean, but the fake wood wallpaper on the ceiling was peeling off and although the lobby has had some updates, the rest of the place looks like it hasn't been touched since the nineties. The pool/hot tub were functional, just old. Everything is very old. Also at the continental breakfast another couple showed up and said they were relieved to see there was breakfast because a few days prior they had to tell the staff that they were supposed to have a breakfast, so they came up with one, but then the next day it wasnt there, so it was hit or miss on whether they had a breakfast available I guess. Very strange stay... but I will say the staff was helpful and friendly and everything although old was very clean so they have a good team there.

There was no one to register us and we had to go to a different location to check in. Hot tub and pool were filthy. There was no breakfast included but said there was in description. There were no wash cloths in room, AC did not work well at all, stated at 70 degrees. There was no restaurant at property that was clean and open. The lake was unable to be used.

Check-in was not at the building we were staying in. Had a desk, but no one was there. Saw a sign that said to check in at another building, so we did that. Lake is not for swimming because of polluted water. All other lakes in the area are active with swimmers. They claimed it was because of the rain water. Didn't seem to effect other lodges in the area. The lodge itself had no elevators or handicap access. This was not mentioned when I made the reservations and it wasn't posted anywhere on site. Anyone off the road could come in and wander around. It did not seem to have any noticeable security. Called the front desk number provided and no one answered. I was able to leave a message, but that was useless, because no one ever called me back. Restaurants were fine; entertainment was fine; room and amenities were good. Very poor communication by the lodge's management.