Name: Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN
Address: Chiyoda-ku Kioicho 4-1, Kioicho, Tokyo, Japan, Tokyo, Tokyo Prefecture, JP
Price range: $258–$2,412 per night
Rating: 9.28

What guests think

At Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN, travelers consistently praise attentive, professional service and the exclusive lounge, alongside tranquil Japanese gardens and city views that create a calm, upscale experience within convenient reach of central Tokyo.

Service is friendly, proactive, and quick, with guests noting thoughtful help and celebratory touches. Rooms are comfortable with quality amenities and quiet; breakfasts earn high marks and on-site restaurants offer variety. Reported downsides include occasional check-in waits, busy food presentation times with slow replenishment, and a few non-ZEN areas that feel dated. Expect a polished, tranquil stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The executive lounge stands out for quality food and drinks throughout the day. Guests also note access to the gym, sauna and spa, and a beautiful on-site Japanese garden with scenic views.

Related guest reviews

10

Nadine

Aug 3, 2025

·

Stayed 2 nights

Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!

10

ALAN

Nov 9, 2025

·

Stayed 3 nights

Wonderful hotel within a hotel. Beautiful gardens, wonderful staff, comfortable rooms with outstanding amenities, and free snacks and drinks in the Executive lounge

10

Ken-ichiro

Jan 11, 2026

·

Stayed 1 night

大切な記念日に最高の宿泊ができました。前回別ホテルで残念な経験をした事がありましたが、大変気遣いも頂き、快適に過ごせました。評判のラウンジも沢山使わせて頂き、サウナも利用でき本当に満足です。また大切な機会ではこちらにお世話になりたいと思います。

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10

Keita

Jan 20, 2025

·

Stayed 1 night

とても満足です。いつでもクラブフロアに行けば、食事や飲みものがあります。特にアルコールのラインナップは、満足するものでした

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10

Kenichiro

Nov 29, 2025

·

Stayed 1 night

スタッフの対応が丁寧です。ラウンジで提供される料理の数・質ともに満足できます。 Tatsukiの朝食も素晴らしいです。

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10

Hiroyuki

Jan 2, 2022

·

Stayed 1 night

初めて、オータニ禅に宿泊。リニューアルされて気になってはいたけど中々泊まる機会がなかったので、年末の休暇を利用して宿泊。専用エグゼクティブラウンジでチェックイン/アウトなのでストレスフリー。ジムサウナも使い放題。朝食もいくつかのお店から自由にセレクト。ラウンジで軽食は朝から晩まで、フリー。アルコールもフリーなのは魅力。価格は高いそれなりしますが、HotelsCom経由予約だとオリジナル特典も付くので、一度お試しあれ

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10

Wayne

Mar 4, 2025

·

Stayed 3 nights

Lounge for zen floors was excellent

10

Elina

Oct 31, 2025

·

Stayed 2 nights

Exceptional service overall. The grounds and garden were amazing. The restaurant options are all fantastic and plentiful. Response time for guest services was so quick! We will definitely return.

10

Pauline

Oct 6, 2025

·

Stayed 1 night

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.

10

Sam

Dec 14, 2024

·

Stayed 3 nights

This is easily the best hotel I have ever stayed by far. The staff made sure you feel special and appreciated. The time for check in and check out was 2pm and 12 pm respectively, which was generous. The executive lounge was very comfortable. Breakfast is also included for other restaurants. Satsuki was a great breakfast option. The Japanese garden was beautiful. Spa access was also included. I would definitely go back to House Zen when I go to Tokyo again.

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Cleanliness

Reviews describe the hotel and rooms as very clean, with no notable hygiene issues reported.

Related guest reviews

10

Joke

Feb 14, 2023

·

Stayed 2 nights

Beautiful hotel extremely clean very nice staff great rooms and service.

8

Marianna

Oct 29, 2025

·

Stayed 4 nights

The room was clean. The staff courteous. .

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Rooms

Rooms are comfortable and quiet with quality amenities and views; several mention spacious layouts, while others found them small by Tokyo standards or noted minor temperature control issues.

Related guest reviews

10

Nadine

Aug 3, 2025

·

Stayed 2 nights

Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!

10

Christopher

Oct 1, 2023

·

Stayed 1 night

Very nice hotel, staff were very pleasant, room was of a good size. Fantastic views over the city. Very nice breakfast restaurant, including a lounge offering free food and drink. Definitely recommended.

10

ALAN

Nov 9, 2025

·

Stayed 3 nights

Wonderful hotel within a hotel. Beautiful gardens, wonderful staff, comfortable rooms with outstanding amenities, and free snacks and drinks in the Executive lounge

10

Julie

Jul 10, 2024

·

Stayed 1 night

Spacious room, executive lounge amenities, friendly and enthusiastic staff, and beautiful views.

8

??

Feb 15, 2025

·

Stayed 4 nights

概ね快適に過ごせたが、しばしば空調の風を感じ温度を高めに設定しても寒さを感じた為、空調を使わずに過ごすことが多かった。

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10

Mark

Sep 5, 2025

·

Stayed 2 nights

Fantastic room and service.

10

Daniel

Feb 17, 2024

·

Stayed 4 nights

Amazing hotel, one of the best hotels I’ve stayed in, staff is very friendly, the room is spacious and VERY comfortable, great amenities and details.

10

Pamela

Sep 30, 2025

·

Stayed 1 night

Beautiful views from the property and room.

10

Pauline

Oct 6, 2025

·

Stayed 1 night

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.

10

Deborah

May 24, 2025

·

Stayed 1 night

We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.

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Service

Service is widely praised as friendly, attentive and fast, with staff proactively assisting and accommodating requests. A few guests experienced waits or confusion at check-in during busy times.

Related guest reviews

10

Nadine

Aug 3, 2025

·

Stayed 2 nights

Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!

10

Angela Caroline

Sep 18, 2025

·

Stayed 3 nights

Really enjoyed our stay service was excellent

10

Mika

Aug 26, 2025

·

Stayed 1 night

スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。

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10

Rie

Oct 19, 2025

·

Stayed 1 night

予約からチェックアウトまで大変丁寧にご対応いただきました。チェックインの際に、予約の確認が取れないお客様がおり、その影響で他のお客様のチェックインも遅れているかな？というシーンがありました。フードプレゼンテーショーンで提供されるアルコールは大変美味しいものが揃っており、大満足でした。また、誕生日に合わせて素敵なプレゼントもご用意いただき、大変うれしく思いました。朝食は新。最強の朝食をチョイスし、本当にあれもこれも美味しくいただき大満足でした。ローズガーデンもオープンしている時期で、2つの庭園を散策し、館内もゆっくり歩いて楽しみました。スタッフの皆様の対応が素晴らしく、また必ず訪れたいと思いました。ありがとうございます。

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10

Elina

Oct 31, 2025

·

Stayed 2 nights

Exceptional service overall. The grounds and garden were amazing. The restaurant options are all fantastic and plentiful. Response time for guest services was so quick! We will definitely return.

10

Priscilla

Jun 3, 2025

·

Stayed 1 night

Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃

10

Carrie

Jan 24, 2025

·

Stayed 4 nights

Service & staff were extremely polite & attentive. Accommodated our request for a late check out.

10

yukinobu

Nov 10, 2025

·

Stayed 1 night

アメニティ、接客は非常に素晴らしいと思います。

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10

Pauline

Oct 6, 2025

·

Stayed 1 night

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.

10

Marc

Mar 31, 2023

·

Sensationeller Service, der Seinesgleichen sucht. Wir waren zu viert unterwegs und haben den Aufenthalt im Executive House sehr genossen. Tolles, sehr motiviertes Personal und tolle Lounge. Kann man nur empfehlen!

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Location

Convenient for central Tokyo with easy subway access, yet serene thanks to the on-site Japanese garden. City views add to the sense of place.

Related guest reviews

10

Nadine

Aug 3, 2025

·

Stayed 2 nights

Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!

10

ALAN

Nov 9, 2025

·

Stayed 3 nights

Wonderful hotel within a hotel. Beautiful gardens, wonderful staff, comfortable rooms with outstanding amenities, and free snacks and drinks in the Executive lounge

10

PIK YU

Jul 1, 2024

·

Stayed 3 nights

Excellent hotel with classic Japanese Garden.

10

Pamela

Sep 30, 2025

·

Stayed 1 night

Beautiful views from the property and room.

10

Pauline

Oct 6, 2025

·

Stayed 1 night

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.

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Dining

Breakfast earns strong praise (including Satsuki) and many appreciate the variety and quality of food and drinks offered. Some note a limited continental option, occasional oversalting, or slow replenishment during peak times.

Related guest reviews

10

Osada

Jul 24, 2025

·

Stayed 1 night

クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。

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10

Christopher

Oct 1, 2023

·

Stayed 1 night

Very nice hotel, staff were very pleasant, room was of a good size. Fantastic views over the city. Very nice breakfast restaurant, including a lounge offering free food and drink. Definitely recommended.

10

Marika

Jul 31, 2025

·

Stayed 1 night

記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。

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10

Keita

Jan 20, 2025

·

Stayed 1 night

とても満足です。いつでもクラブフロアに行けば、食事や飲みものがあります。特にアルコールのラインナップは、満足するものでした

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10

Kenichiro

Nov 29, 2025

·

Stayed 1 night

スタッフの対応が丁寧です。ラウンジで提供される料理の数・質ともに満足できます。 Tatsukiの朝食も素晴らしいです。

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8

Takafumi

Dec 15, 2024

·

Stayed 1 night

食事内容が期待したほどではなかった。

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10

Elina

Oct 31, 2025

·

Stayed 2 nights

Exceptional service overall. The grounds and garden were amazing. The restaurant options are all fantastic and plentiful. Response time for guest services was so quick! We will definitely return.

10

KAZUHISA

Feb 8, 2024

·

Stayed 6 nights

Buffet Breakfast is Excellent

10

Chifumi

Jun 28, 2022

·

Stayed 1 night

日本的なおもてなしがとても良かったです。ラウンジがいつも混んでいて、フードの提供が間に合っていない感じでした。

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10

Deborah

May 24, 2025

·

Stayed 1 night

We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.

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Month	Average price
January	$478
February	$506
March	$630
April	$606
May	$540
June	$466
July	$502
August	$524
September	$570
October	$661
November	$626
December	$632

Su	Mo	Tu	We	Th	Fr	Sa
				1 $355	2 $629	3 $982
4 $403	5 $792	6 $384	7 $384	8 $466	9 $429	10 $834
11 $459	12 $338	13 $331	14 $852	15 $769	16 $792	17 $446
18 $783	19 $778	20 $448	21 $429	22 $431	23 $1,449	24 $2,412
25 $699	26 $629	27 $627	28 $448	29 $627	30 $632	31 $422

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Prices for Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Monthly average prices

About this property

Location

Room options

Executive House Zen Junior Suite, Club (67Sqm)

Executive Garden Suite

Executive House Zen Deluxe Twin Room, Club (45Sqm)

Executive Deluxe Twin, with 5,000 Jpy Dining Credit Per Guest (Designated Restaurants Only)

Executive Garden Suite Musou-An

Executive House Zen Premium Deluxe Twin Room, Club (50Sqm)

Executive Deluxe King, with 5,000 Jpy Dining Credit Per Guest (Designated Restaurants Only)

Executive House Zen Premium Deluxe Double Room, Club (50Sqm)

Executive House Zen Standard Double Room, Club (36Sqm)

Executive House Zen Standard Twin Room, Club (36Sqm)

Executive House Zen Deluxe Double Room, Club (45Sqm)

Guest reviews of Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $544	23 $317	24 $258	25 $272	26 $396
27 $276	28 $258	29 $293	30 $293