Tŷ Newport

Better than a Premier Inn. New and modern. Feel a little scammed on parking charges.

Really great hotel. Friendly staff and easy check in. The hotel should be more up front about the £12 per night parking charge at booking rather than on arrival.

Very clean modern hotel with pay parking outside. Convenient stopping place on way to West Wales. We have stayed at the sister hotels Celtic Manor and Coldra Court before and found this a more relaxing experience. Restaurant was well run with friendly staff.

Whist the hotel is very clean and generally staff were pleasant and helpful, however the to in the room did not work properly and when we raised it the staff got i working but on turning off it wouldn’t come on again. The parking charge on top of the hotel bill was criminal in my view an for this reason I would not stay here again.

good nice hotel. room for family of 4 - one double bed two single beds. all good. have to pay for parking

Overall the hotel and rooms were spotlessly clean and smelt great. Very friendly staff in restaurant on morning for breakfast - a lovely older lady (unf didn't get her name) showed us around, checked our dietary requirements and was generally very warm and welcoming putting the whole family at ease. Despite having 200+ guests for a Kwik fit conference, she was still friendly and helpful. Another gentleman ?Tomasz on realising the coffee machine wasn't working properly made me a cappuccino from the bar that was lovely. Food was also delicious, good selection and nice veggie sausages. Overall very pleased. Beds and bedding including the single cot ones in family room were very comfy. Elemis toiletries lovely touch. Only 2 niggles that are not clear when booking online - despite pre paying we were expected to put down a £50 refundable payment in case of any damage (makes sense for a luxury hotel or one with a stocked mini bar, but seemed excessive here). Secondly you have to pay £12 per night for parking. This info is available online when you search but is not obvious and is not on the booking confirmation. Plus in multiple places it just says parking or self parking and doesn't mention the surcharge clearly everywhere. The principle of paying for parking when you already pay for the hotel room and when space is hardly at a premium, seems wrong too. Understand it is walking distance from ICC but as a hotel customer it is hardly like we can park elsewhere for free. Irksome.

Lovely new hotel, opened just over a year ago. Well located for access to Wales ICC and surrounding attractions. Room very good, comfy bed, usual tray with tea/coffe and some very nice bara brith biscuits. Breakfast was a buffet, usual English/Welsh breakfast choices, danish pastries/croissants, fruit and cheese/cured meats. Staff friendly. Parking £12 per night which was unexpected, however the free slow EV charger we used overnight made up for it. Would return.

Really good location, customer service is excellent and the hotel is very nice. It’s a shame they charge guests for parking, which isn’t particularly cheap. But overall highly recommend

Outstanding value-for-money experience. I am a seasoned traveller who has stayed in hotels ranging from very basic to luxury, and this hotel easily exceeds expectations for the price. The best-kept secret is that you can use the indoor pool at the hotel next door for a nominal fee. This is a notch or two above your typical business hotel.

Clean, modern , efficient and easy to have a drink or dinner on site

Nice new hotel, well decorated reasonable location for Newport and Cardiff. Only problem for a new hotel everything should have been immaculately cleaned but it was not - lots of hairs in the bathroom. Also loose towel rail and loo roll holder - minor items I’m sure they can fix. But hairs, when you’re paying £300 a night is not acceptable. Was going to mention on check out but they didn’t even ask how our stay was…

Spotlessly clean, everything looked brand new. Reception area was so welcoming and staff were very helpful

Nice new hotel, well decorated reasonable location for Newport and Cardiff. Only problem for a new hotel everything should have been immaculately cleaned but it was not - lots of hairs in the bathroom. Also loose towel rail and loo roll holder - minor items I’m sure they can fix. But hairs, when you’re paying a huge premium is not acceptable. Was going to mention on check out but they didn’t even ask how our stay was…

Mini break with my.partner lovely comfy room easy access to.motorway very clean

Clean and Nice

Lovely stay in a very well appointed and generously sized family room. The place was spotless and the staff relaxed and very welcoming.

Overall the hotel and rooms were spotlessly clean and smelt great. Very friendly staff in restaurant on morning for breakfast - a lovely older lady (unf didn't get her name) showed us around, checked our dietary requirements and was generally very warm and welcoming putting the whole family at ease. Despite having 200+ guests for a Kwik fit conference, she was still friendly and helpful. Another gentleman ?Tomasz on realising the coffee machine wasn't working properly made me a cappuccino from the bar that was lovely. Food was also delicious, good selection and nice veggie sausages. Overall very pleased. Beds and bedding including the single cot ones in family room were very comfy. Elemis toiletries lovely touch. Only 2 niggles that are not clear when booking online - despite pre paying we were expected to put down a £50 refundable payment in case of any damage (makes sense for a luxury hotel or one with a stocked mini bar, but seemed excessive here). Secondly you have to pay £12 per night for parking. This info is available online when you search but is not obvious and is not on the booking confirmation. Plus in multiple places it just says parking or self parking and doesn't mention the surcharge clearly everywhere. The principle of paying for parking when you already pay for the hotel room and when space is hardly at a premium, seems wrong too. Understand it is walking distance from ICC but as a hotel customer it is hardly like we can park elsewhere for free. Irksome.

Great staff very clean

Staff are always friendly and the hotel is spotless we stay regular because of these reasons

The room was spotless, breakfast was fresh and hot and the staff were really helpful

Its a great hotel. The bed was amazing. The shower fantastic. Wonderful bar and restaurant the breakfast was very good with loads of choice. will definately stay again. Now bad points if you can call them that. TV kept freezing, guess thats because its a new hotel, if not it needs sorting. Found some biscuit crumbs on the floor. The shower was so powerful (which is amazing) it didnt drain quickly enough. Last but not least no toilet brush. Keep up the good work guys.

The hotel was lovely and clean the staff on reception were friendly and efficient our room was clean and comfortable the problem we encountered was the tv after a long busy day we checked into the hotel and wanted to settle into our room to relax and watch tv but the tv reception was poor it was constantly freezing which meant we couldnt actually watch it this was the only disappointment we encountered at this hotel

Disappointing to find a high parking charge on arrival, food and drinks very expensive, we saw several couples go to the pub across the road. Road noise when trying to sleep was irritating, not as good sound insulation as other hotels we have stayed in.

Very high-quality rooms, very large and exceptionally clean

Spacious room and shower room, very clean and tidy. Well appropriated. Smooth process for check in/out. Very helpful staff. Comfy bed, quiet room and nice functional tv.

Generally always a good stay here. I was cold during the night and could not get the temperature up in my room from the control.

Great big room. Fabulous bed and shower. V happy.

Lovely hotel however no sleep due to being next to motorway!

Highly recommend this hotel. The staff were friendly and very helpful. They allowed us to check in a little early to help with our plans. The room was so spacious, up to date and new. The bathroom was the same and had an amazing shower! The room had blackout curtains and the room was sound proof so the sleep was great. There was a good range for breakfast and we enjoyed it. Most certainly will return when back in the area.

Great place yet very bad pillows we all woke up with bad necks. Reception and housekeeping weren’t responding all night. We were so tired to go downstairs and speak to them.

Truly superb hotel, so much better than it looks in the photos. Excellent location just off the M4 but you hear no road noise whatsoever. All the staff are very welcoming, friendly and helpful (big up to Bethan on reception). The rooms are extremely clean and spacious with a great shower

The staff are excellent, the reception staff can not anymore for you .,

Had an issue with the payment side. And the front staff were knowledgeable, helpful and listened to my concern and they put me and ease. Craig I believe it was last night, and sadly I cannot remember this mornings person. Amazing staff.

Arrived at hotel and was by beautiful smiles which made me feel very welcome. Madeline and Agne were at reception and responded to all my questions. Once they heard I was traveling due to a family bereavement they were very compassionate and offered their condolences. They helped me with access to the Wi-Fi and showed me where the restaurant bar was located. Even though I was only here for one night the staff made me feel like I was part of their family. I would definitely recommend this hotel to anyone who needs a relaxing friendly break away from everyday life

We arrived just after midnight following a long journey, and all we needed was to check in and get some rest. Unfortunately, there was no one at the reception desk when we arrived. After waiting a few minutes, a staff member finally showed up. The first thing he said to me was simply: “What is the name?” — no greeting, no “Good morning,” and no apology for the wait. It felt quite abrupt and unprofessional. Typically, when you're handed your room key, you're informed about breakfast times and where it's served. This didn’t happen until I asked. Instead, he immediately launched into a detailed explanation about the swimming pool — which, at that hour, I wasn’t the least bit interested in. I had to interrupt him. I’m not sure if this staff member was from the main reception team or just covering, but either way, I strongly suggest the hotel provides proper customer service training for anyone working at the front desk. First impressions matter, and this wasn’t a great one. That said, the rest of our short overnight stay was fine and without further issues.

An excellent stay. Useless bar staff. I order 2 pots of tea and a ginger ale from a drinks fountain. Well I was lucky I got tonic water and no teas. She did not complete my order but took my money. Other end of the spectrum as I had run out of tea I called reception, it was delivered in under 5 mins. Some great staff stay, lovely building, but the hotel need to ensure there front line staff are properly trained, and able to offer the same excellent

Travelling for family wedding. Able to check into 1 room early, which was perfect as we were able to get ready there, quick painfree check in, staff very friendly and welcoming.

Staff are always friendly and the hotel is spotless we stay regular because of these reasons

Fantastic stay, welcome with a smile from Jay and Madeline.

This is a lovely, hotel. My disappointment was the reception staff who were not very helpful. I wanted to change my room as i had an awful and disruptive sleep due to some drunk women knocking on our door at 3am! (I also had my young child with me) So when I made a complaint to the young girl at the reception in the morning at breakfast, and asked if i could be given a quiet room. She replied "oh really? you wont hear anything today as the girls are leaving" no apology or an acknowledgement to this matter was given. She just brushed it off. The next night we were woken up at 4am with crows pecking at our window. I understand that nothing can be done about this, but maybe consider a quiet room if you are visiting thia hotel. The kitchen staff were super friendly. They really need to work on their front of house staff... they are very "blend" ..no very child friendly. 🙄 When i was leaving i asked the gentleman at the front desk if he could help me with my luggage as i have issues with my back. He sent a much older lady, and when we walked passed him he said "oh why are you doing it, get the young ones to do it" she replied they are having their break". He seemed quite cold towards her. He really could have helped but didn't. The hotel was very quiet so no rush. If i was given a quiet room then maybe my experience would have been a better one.

Truly superb hotel, so much better than it looks in the photos. Excellent location just off the M4 but you hear no road noise whatsoever. All the staff are very welcoming, friendly and helpful (big up to Bethan on reception). The rooms are extremely clean and spacious with a great shower

Mini break with my.partner lovely comfy room easy access to.motorway very clean

Very clean modern hotel with pay parking outside. Convenient stopping place on way to West Wales. We have stayed at the sister hotels Celtic Manor and Coldra Court before and found this a more relaxing experience. Restaurant was well run with friendly staff.

Excellent hotel great location

Quiet,easy access,good size room.Bathroom water was not hot enough

Close to the ICC which is really useful although not a simple walk!

Amazing hotel, perfect location for ICC Wales

Lovely new hotel, opened just over a year ago. Well located for access to Wales ICC and surrounding attractions. Room very good, comfy bed, usual tray with tea/coffe and some very nice bara brith biscuits. Breakfast was a buffet, usual English/Welsh breakfast choices, danish pastries/croissants, fruit and cheese/cured meats. Staff friendly. Parking £12 per night which was unexpected, however the free slow EV charger we used overnight made up for it. Would return.

Really good location, customer service is excellent and the hotel is very nice. It’s a shame they charge guests for parking, which isn’t particularly cheap. But overall highly recommend

The property is new and therefore everything is clean and of a high standard in the public areas and bedrooms. Situated off a busy junction/roundabout and as I was travelling at night I failed to see roadside signs for the hotel. Think maybe a larger or better lit roadside sign required. When you are driving your eyes are on the road and cars in front of you not looking past property boundaries or up in the air for signs at the top of buildings.

Great hotel, breakfast perfect, chef serving lovely, all staff very friendly, linen crispy, beds comfy, rooms clean and modern. Down sides £10 a day parking charge Evening food really not nice and over priced.

The hotel was clearly new and the rooms and facilities were excellent. Breakfast was very good and there was plenty of choice on offer. Would not hesitate to use the hotel again and would recommend it to friends and colleagues.

Excellent location, great room and fab breakfast

Lovely hotel very clean smells fresh breakfast sausages was to well done quiet hard asked kitchen staff for boiled eggs but didn’t realise you got to request them with is silly as people not a lover of scrambled egg or fried egg and surprised there was no tomatoes breakfast options but apart from that, I give it a five star

Loved this hotel from the staff at front desk to the restaurant bar team. Amazing value and rooms were so lovely with amazing bathrooms clean and super comfortable beds. The carpark was convenient and most of all the food was delicious 💯 percent worth every penny

Friendly, helpful staff. If I could change anything it would be more variety on the room service menu for vegetarians. Limited choice and I’d add biscuits to the tea and coffee tray. The rooms are a nice size and the air con is pleasant and quiet.

Clean and lovely rooms. Good price for a weekend Breakfast was ok but lots of trays was empty and took a long time to fill up. Lovely staff.

Check in with Gwenno was great. Room was clean and bed was comfy. Ordered room service.. sadly the creme catalan was like scrambled egg... Explained this on check out.. "will let the chef know" Charged twice for the room but quickly corrected. Parking is cheaper here than at ICC - left my car there and walked over..

Lovely new hotel, opened just over a year ago. Well located for access to Wales ICC and surrounding attractions. Room very good, comfy bed, usual tray with tea/coffe and some very nice bara brith biscuits. Breakfast was a buffet, usual English/Welsh breakfast choices, danish pastries/croissants, fruit and cheese/cured meats. Staff friendly. Parking £12 per night which was unexpected, however the free slow EV charger we used overnight made up for it. Would return.

Highly recommend this hotel. The staff were friendly and very helpful. They allowed us to check in a little early to help with our plans. The room was so spacious, up to date and new. The bathroom was the same and had an amazing shower! The room had blackout curtains and the room was sound proof so the sleep was great. There was a good range for breakfast and we enjoyed it. Most certainly will return when back in the area.