Hotel Imperial Reforma
$59
/ night
Avg. for September
Prices for Hotel Imperial Reforma
Select dates to see prices and availability
$59
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel Imperial Reforma average $59 in January, the cheapest month, and $131 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $59 |
| February | $73 |
| March | $74 |
| April | $78 |
| May | $68 |
| June | $131 |
| July | $80 |
| August | $65 |
| September | $59 |
| October | $80 |
| November | $82 |
| December | $63 |
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Sep · $59
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Most expensive: June (~$131)
Cheapest: January (~$59)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Mexico City? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and a meeting room. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Gaudi, or stay in and take advantage of the room service (during limited hours). Breakfast is available for a fee.
Rooms
Make yourself at home in one of the 65 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Location
Hotel Imperial Reforma is centrally located in Mexico City, a 4-minute walk from Paseo de la Reforma and 12 minutes by foot from Alameda Central. This hotel is 1.5 mi (2.5 km) from Angel of Independence Monument and 2.3 mi (3.6 km) from Zócalo.
What's nearby
Paseo de la Reforma(0.2 miles)
Monument to the Revolution(0.3 miles)
Avenida Insurgentes(0.4 miles)
Mercado de Artesanías La Cuidadela(0.4 miles)
Teatro Metropólitan(0.5 miles)
Alameda Central(0.6 miles)
Reforma 222(0.6 miles)
Arena México(0.9 miles)
Madero Street(0.9 miles)
U.S. Embassy(1 miles)
Palacio de Bellas Artes(1 miles)
Torre Latinoamericana(1 miles)
Angel of Independence Monument(1.1 miles)
Forum Buenavista(1.1 miles)
Plaza Garibaldi(1.3 miles)
Benito Juarez International Airport (MEX)(6.7 miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(25.2 miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(37.5 miles)
Parking
Restaurant
Business Center
Room Service
Valet Parking
Tour Desk
Location
Paseo de la Reforma 64, Mexico City, Mexico
Paseo de la Reforma (0.2 miles)
Monument to the Revolution (0.3 miles)
Avenida Insurgentes (0.4 miles)
Mercado de Artesanías La Cuidadela (0.4 miles)
Teatro Metropólitan (0.5 miles)
Alameda Central (0.6 miles)
Room options
14
Studio Suite
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
5
Junior Room
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
5
Executive Room
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
9
Deluxe Room
Room details
2 Full Beds
and 1 Sofa Bed
Sleeps 5
Air ConditioningWi-Fi (Free)TV
4
Luxury Double Room
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
5
Executive Double Room
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)TV
4
Deluxe Quadruple Room
Room details
2 Full Beds
Sleeps 4
301 ft²
Air ConditioningWi-Fi (Free)TV
6
Standard Room
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
5
Standard Double Room
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)TV
Guest reviews of Hotel Imperial Reforma
7.6
Good
Based on 1,004 verified reviews
Who stays here?
Business
33%
Couple
31%
Family
20%
Group
9%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Across reviews, Hotel Imperial Reforma is praised for its central Reforma location and historic architecture, while feedback repeatedly notes aging interiors and maintenance issues that affect comfort, including dated rooms, unreliable air conditioning, old elevators, and noticeable street noise.
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What guests think
Across reviews, Hotel Imperial Reforma is praised for its central Reforma location and historic architecture, while feedback repeatedly notes aging interiors and maintenance issues that affect comfort, including dated rooms, unreliable air conditioning, old elevators, and noticeable street noise.
Room quality and amenities vary; several guests mention very firm beds, limited in-room outlets or modern features, and inconsistent Wi‑Fi. Cleanliness and service feel mixed, ranging from very clean rooms and friendly staff to missed housekeeping, worn towels, pests, and occasional unhelpful interactions; the included continental breakfast is often minimal and repetitive, and some note paid or limited parking and accessibility challenges such as stairs to reception and high bathtubs. Confirm room features and elevator status before arrival.
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AI-generated summary based on recent guest reviews
Facilities
Aging infrastructure is a theme: elevators are frequently reported out of service or unreliable, and access involves stairs to reception with limited accessibility. Parking is available but often paid and sometimes limited.
Related guest reviews
4
Karla
Oct 22, 2025
·
Stayed 1 night
Terrible. No habia agua caliente para bañarse Elevador fallando.
Terrible. No habia agua caliente para bañarse Elevador fallando.
4
luis
Aug 27, 2025
·
Stayed 1 night
Me hospede a través de Expedia, donde claramente decía que incluía el estacionamiento, el cual me cobraron $120 pesos y lo peor es que me rayaron la camioneta, debido a que llovió no se notaba hasta que la lave me di cuenta que la rayaron al parecer con un muro, pedí mi factura y nunca me la quisieron realizar, malo la verdad
Me hospede a través de Expedia, donde claramente decía que incluía el estacionamiento, el cual me cobraron $120 pesos y lo peor es que me rayaron la camioneta, debido a que llovió no se notaba hasta que la lave me di cuenta que la rayaron al parecer con un muro, pedí mi factura y nunca me la quisieron realizar, malo la verdad
6
ROSALIA
Jan 1, 2024
·
Stayed 2 nights
El aire acondicionado no funcionaba, nos dieron las habitaciones una hora después, el techo del elevador se cayó, en general el hotel muy deteriorado
El aire acondicionado no funcionaba, nos dieron las habitaciones una hora después, el techo del elevador se cayó, en general el hotel muy deteriorado
10
Yoshinobu
Sep 18, 2023
·
Stayed 1 night
The elevator was broken when we checked in, therefore we needed to take staff/vendor-only elevator..
The elevator was broken when we checked in, therefore we needed to take staff/vendor-only elevator..
8
Malaquias Jehu
Jun 3, 2025
·
Stayed 2 nights
Me gusto la estancia, si bien es un hotel ya con años, esta bien cuidado, a excepcion del area del bar que tenia goteras. Otro punto es que hay que subir escalres para llegar a la recepcion. PEro esta muy bien ubicado, lo malo es que con las marchas de todos los dias cerraban la de Reforma y costaba trabajo agarrar uber o taxi.
Me gusto la estancia, si bien es un hotel ya con años, esta bien cuidado, a excepcion del area del bar que tenia goteras. Otro punto es que hay que subir escalres para llegar a la recepcion. PEro esta muy bien ubicado, lo malo es que con las marchas de todos los dias cerraban la de Reforma y costaba trabajo agarrar uber o taxi.
8
Jesus
Jan 9, 2023
·
Stayed 19,365 nights
Stairs to get front desk are unsafe for seniors and not elevator from main entrance to the front desk
Stairs to get front desk are unsafe for seniors and not elevator from main entrance to the front desk
2
José Enrique
Mar 31, 2025
·
Stayed 2 nights
La habitaciom del baños horrible , se tapaba y lo peor son las tinas para bañar, en la descripcion mo muestra esa incomodidad casi mecesitas escañeras para subir a bañarte , viaje con persona con baston y un adulto mayor no sr pudieron meter a bañar terrible experiecia , parte para subir al loby otra incomodidad para ellas a pesar que las metieron por la zona de servicio para que pudieran acceder
La habitaciom del baños horrible , se tapaba y lo peor son las tinas para bañar, en la descripcion mo muestra esa incomodidad casi mecesitas escañeras para subir a bañarte , viaje con persona con baston y un adulto mayor no sr pudieron meter a bañar terrible experiecia , parte para subir al loby otra incomodidad para ellas a pesar que las metieron por la zona de servicio para que pudieran acceder
6
Michel
Mar 2, 2024
·
Stayed 5 nights
Bien, beau, mais fenêtres sans isolation phonique, petit-déjeuner « continental » à éviter. (Pas de pain ni de viennoiseries beurre confiture, mais un demi croque monsieur, une assiette de fruits insipides et un café sans café, seul le jus de fruits est à recommander.) Les handicapés doivent passer par le garage pour accéder à la réception et aux chambres.
Bien, beau, mais fenêtres sans isolation phonique, petit-déjeuner « continental » à éviter. (Pas de pain ni de viennoiseries beurre confiture, mais un demi croque monsieur, une assiette de fruits insipides et un café sans café, seul le jus de fruits est à recommander.) Les handicapés doivent passer par le garage pour accéder à la réception et aux chambres.
8
Cuauhtli
Sep 20, 2023
·
Lamentablemente no servía el elevador y fue bastante inconveniente tener que subir y bajar con carga los varios pisos del hotel.
Lamentablemente no servía el elevador y fue bastante inconveniente tener que subir y bajar con carga los varios pisos del hotel.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several reviews cite dirty or stained carpets/linens, pests (cockroaches and one report of bedbugs), and missed housekeeping, while others found rooms clean. Towels are often described as old, thin, or rough.
Related guest reviews
2
Reza
Jul 17, 2023
·
Stayed 1 night
Sheets was dirty, we had to change our room
Sheets was dirty, we had to change our room
6
Tiffany
Nov 20, 2024
·
Stayed 3 nights
Muy bonito y excelente ubicación del hotel pero muchas cosas no servían, el aire acondicionado no servía y no nos solucionaron nada, un foco parpadeaba y salieron muchas cucarachas en el área debajo de la TV, en el baño y en el lavabo, le hace falta mantenimiento.
Muy bonito y excelente ubicación del hotel pero muchas cosas no servían, el aire acondicionado no servía y no nos solucionaron nada, un foco parpadeaba y salieron muchas cucarachas en el área debajo de la TV, en el baño y en el lavabo, le hace falta mantenimiento.
4
guido
Jun 28, 2024
·
Stayed 4 nights
Rooms with a lot of noise. The cleaning in the rooms is almost absent. Reception the 2nd and 3rd shift little organized.The included breakfast it's continental, but very poor and always the same: ( coffee, 1sandwiche, little slices of fruits, 1 glass of juice). Only 1 towel per person in the room. Good things: transportation close by, safe and central location.
Rooms with a lot of noise. The cleaning in the rooms is almost absent. Reception the 2nd and 3rd shift little organized.The included breakfast it's continental, but very poor and always the same: ( coffee, 1sandwiche, little slices of fruits, 1 glass of juice). Only 1 towel per person in the room. Good things: transportation close by, safe and central location.
2
Edgar Ramon
Jun 6, 2023
·
Stayed 3 nights
La habitación vieja sin mantenimiento, las sabanas estaban manchadas con sangre, las toallas viejas y desgastadas, no servía el aire acondicionado. Lo único bonito es la fachada del hotel. No lo recomiendo.
La habitación vieja sin mantenimiento, las sabanas estaban manchadas con sangre, las toallas viejas y desgastadas, no servía el aire acondicionado. Lo único bonito es la fachada del hotel. No lo recomiendo.
2
Ana
May 26, 2025
·
Stayed 2 nights
No towels in bathroom, cold water , dirty sofa, no air conditioning, old furniture and curtains.
No towels in bathroom, cold water , dirty sofa, no air conditioning, old furniture and curtains.
4
Erika
Feb 6, 2025
·
Stayed 1 night
Nos tocó muchas cucharachitas en el cuarto. La caja fuerte no funciona. El baño estaba un poco sucio. El desayuno solo era un sandwich de jamón con queso y café, pedí a la carta unos chilaquiles, pedimos cancelarlo después de esperar cerca de 45min dijeron que no se podía. Al final lo llevaron frío.
Nos tocó muchas cucharachitas en el cuarto. La caja fuerte no funciona. El baño estaba un poco sucio. El desayuno solo era un sandwich de jamón con queso y café, pedí a la carta unos chilaquiles, pedimos cancelarlo después de esperar cerca de 45min dijeron que no se podía. Al final lo llevaron frío.
4
CRISTINA
Nov 13, 2025
·
Stayed 1 night
La habitación estaba extremadamente sucia, con ventanas rotas, una fuga en el lavabo y cortinas viejas que no cerraban bien. El personal de recepción parecía malhumorado, salvo el señor que nos ayudó con el equipaje. El ascensor parecía a punto de derrumbarse. En la página web, el hotel parecía mucho más nuevo, pero no lo es, y por el precio que tiene, deberían mejorar las condiciones, ya que parece un hostal o motel. No debería considerarse un hotel. The room was extremely dirty, there were broken windows, a leak in the sink, and the curtains didn't close properly because they were so old. The reception staff seemed grumpy, except for the gentleman who helped with the luggage. The elevator looked like it was about to fall apart from age. On the website, the whole hotel looked newer, but it isn't, and for the price, they should improve the conditions because it feels like a hostel or motel. It shouldn't be classified as a hotel.
La habitación estaba extremadamente sucia, con ventanas rotas, una fuga en el lavabo y cortinas viejas que no cerraban bien. El personal de recepción parecía malhumorado, salvo el señor que nos ayudó con el equipaje. El ascensor parecía a punto de derrumbarse. En la página web, el hotel parecía mucho más nuevo, pero no lo es, y por el precio que tiene, deberían mejorar las condiciones, ya que parece un hostal o motel. No debería considerarse un hotel. The room was extremely dirty, there were broken windows, a leak in the sink, and the curtains didn't close properly because they were so old. The reception staff seemed grumpy, except for the gentleman who helped with the luggage. The elevator looked like it was about to fall apart from age. On the website, the whole hotel looked newer, but it isn't, and for the price, they should improve the conditions because it feels like a hostel or motel. It shouldn't be classified as a hotel.
4
Adriana
Mar 27, 2025
·
Stayed 6 nights
My stay at this hotel was very disappointing due to the terrible customer service. Brenda from the morning shift, in particular, had an unacceptable attitude for someone who works in guest services. She was rude, impatient, and seemed unconcerned with helping with our requests. Her lack of manners and interest in providing good service made our experience very unpleasant. If the hotel wants to improve its reputation, it should make the staff more friendly and professional. The hotel itself is beautiful from the outside and in the reception area. The rooms are another story. Super old and smell like dirty water. You can hear too much street noise, so if you want to sleep, this is not the place! The floor or carpet is so dirty that you shower and immediately your heels are dirty again just from walking in the same room. This hotel is supposedly 5-star and quite expensive, and based on my stay and how my husband, family, and I were treated, I definitely will not return or recommend it.
My stay at this hotel was very disappointing due to the terrible customer service. Brenda from the morning shift, in particular, had an unacceptable attitude for someone who works in guest services. She was rude, impatient, and seemed unconcerned with helping with our requests. Her lack of manners and interest in providing good service made our experience very unpleasant. If the hotel wants to improve its reputation, it should make the staff more friendly and professional. The hotel itself is beautiful from the outside and in the reception area. The rooms are another story. Super old and smell like dirty water. You can hear too much street noise, so if you want to sleep, this is not the place! The floor or carpet is so dirty that you shower and immediately your heels are dirty again just from walking in the same room. This hotel is supposedly 5-star and quite expensive, and based on my stay and how my husband, family, and I were treated, I definitely will not return or recommend it.
2
Ivonne
Jun 10, 2024
·
Stayed 2 nights
The exterior of the hotel and lobby is very nice. The room was terrible the air conditioner was broken. The room smell bad. The carpet is old and on the edges were tiered and broken. The iron board was old with stains. The mattress is old and it has bedbugs. We left the room as soon as possible at 3:00 am when my son was bitten. The receptionist didn’t want to offer any kind of compensation. This was a horrible experience. The pictures on the website are not real. We paid in another hotel an expensive rate because of the time.
The exterior of the hotel and lobby is very nice. The room was terrible the air conditioner was broken. The room smell bad. The carpet is old and on the edges were tiered and broken. The iron board was old with stains. The mattress is old and it has bedbugs. We left the room as soon as possible at 3:00 am when my son was bitten. The receptionist didn’t want to offer any kind of compensation. This was a horrible experience. The pictures on the website are not real. We paid in another hotel an expensive rate because of the time.
8
william
Apr 23, 2023
·
Stayed 3 nights
Poor housekeeping. Some days no bath supplies or water bottles .
Poor housekeeping. Some days no bath supplies or water bottles .
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and vary widely in condition; common notes include very firm mattresses, street noise from thin windows, aging or nonfunctional A/C, limited outlets or modern features, and uneven Wi‑Fi.
Related guest reviews
6
Fernando
Dec 1, 2025
·
Stayed 2 nights
Location is the best attribute of this hotel. After that and the decent included breakfast (not Mexican), there’s a lot to be improved. The condition of the rooms is a pity. For such a good location, they could invest in updating and maintaining this property’s rooms. Apart from old and mostly non functioning, electric system is a hazard. No hand towel and never got it even after asking for it. No more pillows available either. A/C is as old as the hotel and never warmed up (apart from making a loud noise). Price was interesting for the area, but comes with a price. The 3 stars they get are because of its location. This hotel somewhere else would get 1.
Location is the best attribute of this hotel. After that and the decent included breakfast (not Mexican), there’s a lot to be improved. The condition of the rooms is a pity. For such a good location, they could invest in updating and maintaining this property’s rooms. Apart from old and mostly non functioning, electric system is a hazard. No hand towel and never got it even after asking for it. No more pillows available either. A/C is as old as the hotel and never warmed up (apart from making a loud noise). Price was interesting for the area, but comes with a price. The 3 stars they get are because of its location. This hotel somewhere else would get 1.
8
Dante
Sep 24, 2025
·
Stayed 1 night
El personal es excelente, y se ve muy bien en general por fuera. Algo a destacar es que aunque nunca respondieron mi correo sobre alguien más adelantarse para el check in, lo hicieron posible. No me gustó que cobren el estacionamiento por día. La habitación tenía un enchufe con falso, el baño no cerraba bien la ventana. aunque la gente en el restaurante muy bien el desayuno fue un sándwich, es decir dejo que desear para ser tipo americano. El internet es una red confusa y falla mucho. Esta cuidado y bonito para ser de muchos años, pero se puede mejorar en muchos aspectos Gracias
El personal es excelente, y se ve muy bien en general por fuera. Algo a destacar es que aunque nunca respondieron mi correo sobre alguien más adelantarse para el check in, lo hicieron posible. No me gustó que cobren el estacionamiento por día. La habitación tenía un enchufe con falso, el baño no cerraba bien la ventana. aunque la gente en el restaurante muy bien el desayuno fue un sándwich, es decir dejo que desear para ser tipo americano. El internet es una red confusa y falla mucho. Esta cuidado y bonito para ser de muchos años, pero se puede mejorar en muchos aspectos Gracias
4
Carlos
Nov 14, 2025
·
Stayed 3 nights
This is an old-fashioned hotel with no modern amenities such as USB ports, a refrigerator, or a strong Wi-Fi signal. It looks reasonably convenient overall, but it can get noisy if your room is close to the street. The bathroom has a tub that is difficult to access and inconvenient for anyone with limited mobility. Only two bath towels were provided, and they were hard, old, and rough. Even though I asked the reception to change them, I kept receiving towels of the same quality. No hand towels or a bathmat were included. The continental breakfast consists of a small cup of coffee, a sandwich, and four pieces of fruit. I tried it once, but it’s better to get breakfast elsewhere. I visit Mexico City frequently and have never experienced limits on towels or on continental breakfast portions that are counted.
This is an old-fashioned hotel with no modern amenities such as USB ports, a refrigerator, or a strong Wi-Fi signal. It looks reasonably convenient overall, but it can get noisy if your room is close to the street. The bathroom has a tub that is difficult to access and inconvenient for anyone with limited mobility. Only two bath towels were provided, and they were hard, old, and rough. Even though I asked the reception to change them, I kept receiving towels of the same quality. No hand towels or a bathmat were included. The continental breakfast consists of a small cup of coffee, a sandwich, and four pieces of fruit. I tried it once, but it’s better to get breakfast elsewhere. I visit Mexico City frequently and have never experienced limits on towels or on continental breakfast portions that are counted.
4
ANA
Oct 20, 2024
·
Stayed 1 night
The room smelled like old cigarette. They should renew the rooms.
The room smelled like old cigarette. They should renew the rooms.
6
Tanya
May 23, 2025
·
Stayed 1 night
Las habitaciones se ven viejas y las camadas y almohadas no son cómodas. La regadera es una bañera alta para entrar.
Las habitaciones se ven viejas y las camadas y almohadas no son cómodas. La regadera es una bañera alta para entrar.
8
Alexgonz
Jan 1, 2025
·
Stayed 4 nights
No funcionó nunca el clima
No funcionó nunca el clima
6
Stacey
Oct 29, 2024
·
Stayed 4 nights
It is important to note that Spanish speaking is essential or Google translate to interact with the staff. The room's carpet was dirty and stained with an odor. There was no fridge or microwave in the rooms so that should be noted. Washcloths are not available so bring your own. While the location is ideal for being in the city, the downside is the city noise will affect your sleep. Lastly the bed was so uncomfortable and hard, my hips are still complaining.
It is important to note that Spanish speaking is essential or Google translate to interact with the staff. The room's carpet was dirty and stained with an odor. There was no fridge or microwave in the rooms so that should be noted. Washcloths are not available so bring your own. While the location is ideal for being in the city, the downside is the city noise will affect your sleep. Lastly the bed was so uncomfortable and hard, my hips are still complaining.
8
Miguel Angel Hernandez
Mar 4, 2025
·
Stayed 3 nights
recomiendo al hotel cambial los colchones, están durísimos, las almohadas están durisimas
recomiendo al hotel cambial los colchones, están durísimos, las almohadas están durisimas
6
Anthony
Jun 19, 2025
·
Stayed 7 nights
Very noisy street next to hotel. My room had maintenance issues.
Very noisy street next to hotel. My room had maintenance issues.
2
Sydney
May 31, 2024
·
Stayed 3 nights
The beds are hard as actual rocks. And the employees have no idea what to do about making you more comfortable because they are all like that. Also the noise outside the window is horrendous even on the 3rd floor.
The beds are hard as actual rocks. And the employees have no idea what to do about making you more comfortable because they are all like that. Also the noise outside the window is horrendous even on the 3rd floor.
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AI-generated summary based on recent guest reviews
Service
Feedback is mixed: many guests praise friendly, helpful staff, but others report curt or unresponsive front desk and limited flexibility with check‑in, room changes, or requests.
Related guest reviews
2
ANA
Oct 7, 2025
·
Stayed 5 nights
Pesimo servicio, se les informo que acudia con una persona discapacitada y no se me informo que no servia el elevador, duramos 2 dias asi, despues del tercero nos dejaban subir por elevador de servicio y el guardia de segurida llamado Rigoberto fue muy grocero conmigo y con la persona discapacitada, deje tambien mi queja en el hotel espero y tomen medidas, supongo no se nos aviso porque no iban a querer reubicarnos. estoy muy molesta con la situacion que pasamos
Pesimo servicio, se les informo que acudia con una persona discapacitada y no se me informo que no servia el elevador, duramos 2 dias asi, despues del tercero nos dejaban subir por elevador de servicio y el guardia de segurida llamado Rigoberto fue muy grocero conmigo y con la persona discapacitada, deje tambien mi queja en el hotel espero y tomen medidas, supongo no se nos aviso porque no iban a querer reubicarnos. estoy muy molesta con la situacion que pasamos
6
Maria
Sep 9, 2024
·
Stayed 4 nights
The customer service was not very good. The day I arrived the remote for the TV was not working, I went to the front desk to request another one and they never got one to me!
The customer service was not very good. The day I arrived the remote for the TV was not working, I went to the front desk to request another one and they never got one to me!
10
Erick
Jan 29, 2025
·
Stayed 2 nights
El servicio del personal fue excelente! El hotel es muy bonito y agradable además de estar muy bien ubicado. Excelente elección si buscas un hotel tradicional, con historia, en contraste con las grandes multinacionales que lo rodean. El único inconveniente es ajeno al hotel, es más bien un problema actual en la CDMX, que al salir a caminar por los alrededores, está cada vez más lleno de adictos y pordioseros deambulando.
El servicio del personal fue excelente! El hotel es muy bonito y agradable además de estar muy bien ubicado. Excelente elección si buscas un hotel tradicional, con historia, en contraste con las grandes multinacionales que lo rodean. El único inconveniente es ajeno al hotel, es más bien un problema actual en la CDMX, que al salir a caminar por los alrededores, está cada vez más lleno de adictos y pordioseros deambulando.
4
OKSANA
Nov 29, 2024
·
Stayed 1 night
Bad management, Dated hotel 1.No early check in even 30 min before, when the room is available and hotel is empty. 2. LOUD as on noisies intersection and OLD one pane windows with worn rubber gaskets 3. Wedding / party in thr hall downstairs and rooms just above it. Music and craziness till 12 AM. Hotel refuaes to give another room
Bad management, Dated hotel 1.No early check in even 30 min before, when the room is available and hotel is empty. 2. LOUD as on noisies intersection and OLD one pane windows with worn rubber gaskets 3. Wedding / party in thr hall downstairs and rooms just above it. Music and craziness till 12 AM. Hotel refuaes to give another room
10
WALTER
Dec 18, 2024
·
Stayed 1 night
Great value , location and professional staff
Great value , location and professional staff
8
Luis Enrique
Apr 11, 2025
·
Stayed 1 night
El checkin a mi parecer se me hizo muy tarde, me gustaría que fuera más temprano para poder tener más accesibilidad al día los trabajadores atienden muy bien, y las instalaciones están bonitas.
El checkin a mi parecer se me hizo muy tarde, me gustaría que fuera más temprano para poder tener más accesibilidad al día los trabajadores atienden muy bien, y las instalaciones están bonitas.
8
Susana
Nov 5, 2023
·
Stayed 4 nights
Staff in reception needs to smile more,communicate with guests. Restaurant staff excellent Eduardo waiter excellent service 👏
Staff in reception needs to smile more,communicate with guests. Restaurant staff excellent Eduardo waiter excellent service 👏
4
Lucila
Jul 17, 2025
·
Stayed 1 night
El servicio es pesimo,, el personal es despota, el lugar es bonito
El servicio es pesimo,, el personal es despota, el lugar es bonito
4
Adriana
Mar 27, 2025
·
Stayed 6 nights
My stay at this hotel was very disappointing due to the terrible customer service. Brenda from the morning shift, in particular, had an unacceptable attitude for someone who works in guest services. She was rude, impatient, and seemed unconcerned with helping with our requests. Her lack of manners and interest in providing good service made our experience very unpleasant. If the hotel wants to improve its reputation, it should make the staff more friendly and professional. The hotel itself is beautiful from the outside and in the reception area. The rooms are another story. Super old and smell like dirty water. You can hear too much street noise, so if you want to sleep, this is not the place! The floor or carpet is so dirty that you shower and immediately your heels are dirty again just from walking in the same room. This hotel is supposedly 5-star and quite expensive, and based on my stay and how my husband, family, and I were treated, I definitely will not return or recommend it.
My stay at this hotel was very disappointing due to the terrible customer service. Brenda from the morning shift, in particular, had an unacceptable attitude for someone who works in guest services. She was rude, impatient, and seemed unconcerned with helping with our requests. Her lack of manners and interest in providing good service made our experience very unpleasant. If the hotel wants to improve its reputation, it should make the staff more friendly and professional. The hotel itself is beautiful from the outside and in the reception area. The rooms are another story. Super old and smell like dirty water. You can hear too much street noise, so if you want to sleep, this is not the place! The floor or carpet is so dirty that you shower and immediately your heels are dirty again just from walking in the same room. This hotel is supposedly 5-star and quite expensive, and based on my stay and how my husband, family, and I were treated, I definitely will not return or recommend it.
4
Edgar Antonio
Mar 25, 2025
·
Stayed 6 nights
Terrible el trato dela recepción ( Brenda n)
Terrible el trato dela recepción ( Brenda n)
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AI-generated summary based on recent guest reviews
Location
Consistently praised for a central Reforma setting that is walkable to major sights, transit, and dining; several guests also felt the area was safe.
Related guest reviews
8
Hernando
Aug 26, 2023
·
Stayed 1 night
Excelente ubicación
Excelente ubicación
6
Fernando
Dec 1, 2025
·
Stayed 2 nights
Location is the best attribute of this hotel. After that and the decent included breakfast (not Mexican), there’s a lot to be improved. The condition of the rooms is a pity. For such a good location, they could invest in updating and maintaining this property’s rooms. Apart from old and mostly non functioning, electric system is a hazard. No hand towel and never got it even after asking for it. No more pillows available either. A/C is as old as the hotel and never warmed up (apart from making a loud noise). Price was interesting for the area, but comes with a price. The 3 stars they get are because of its location. This hotel somewhere else would get 1.
Location is the best attribute of this hotel. After that and the decent included breakfast (not Mexican), there’s a lot to be improved. The condition of the rooms is a pity. For such a good location, they could invest in updating and maintaining this property’s rooms. Apart from old and mostly non functioning, electric system is a hazard. No hand towel and never got it even after asking for it. No more pillows available either. A/C is as old as the hotel and never warmed up (apart from making a loud noise). Price was interesting for the area, but comes with a price. The 3 stars they get are because of its location. This hotel somewhere else would get 1.
10
Juan Pablo Furlan
Oct 27, 2025
·
Stayed 2 nights
El lugar está en un excelente punto en Reforma todo está allí para moverte a cualquier lugar y cerca de muchas cosas turísticas
El lugar está en un excelente punto en Reforma todo está allí para moverte a cualquier lugar y cerca de muchas cosas turísticas
10
Steve
Mar 17, 2025
·
Stayed 2 nights
Great downtown location
Great downtown location
10
Joel
Mar 19, 2025
·
Stayed 2 nights
Excelente ubicacion
Excelente ubicacion
10
Rosalia
Feb 27, 2025
·
Stayed 1 night
Excelente ubicación y servicio
Excelente ubicación y servicio
8
Ruben
Jul 9, 2024
·
Stayed 1 night
En mi caso tenia que ir al CAS, el hotel esta a 25 min caminando, por lo que es muy buena opcion, como fui con la familia, pudimos desplazarnos caminando al zocalo, al angel y plaza de la constitucion, el lugar cumple, no es tan caro, aunque le falta mantenimiento en general a las habitaciones, en mi caso no funcionaba el aire acondicionado y la manija de la puerta del baño estaba en las ultimas, hay hoteles mas caros, digamos que la relacion calidad-precio ahi la llevan, el desayuno continental bien, no es buffet, pero lo que dan es suficiente para empezar el dia
En mi caso tenia que ir al CAS, el hotel esta a 25 min caminando, por lo que es muy buena opcion, como fui con la familia, pudimos desplazarnos caminando al zocalo, al angel y plaza de la constitucion, el lugar cumple, no es tan caro, aunque le falta mantenimiento en general a las habitaciones, en mi caso no funcionaba el aire acondicionado y la manija de la puerta del baño estaba en las ultimas, hay hoteles mas caros, digamos que la relacion calidad-precio ahi la llevan, el desayuno continental bien, no es buffet, pero lo que dan es suficiente para empezar el dia
10
Carmina
Nov 12, 2025
·
Stayed 1 night
Very clean ,nice place to stay, friendly staff.Everything is very close to go on bus to zocalo,catedral,angel de la independencia, places to go eat.
Very clean ,nice place to stay, friendly staff.Everything is very close to go on bus to zocalo,catedral,angel de la independencia, places to go eat.
10
Adrian
Dec 14, 2023
·
Stayed 7 nights
Esta en un punto bueno cerca de Bellas Artes, de Chapultepec, del Angel de la Independencia. Nos gustó mucho hospedarnos ahí x la ubicación.
Esta en un punto bueno cerca de Bellas Artes, de Chapultepec, del Angel de la Independencia. Nos gustó mucho hospedarnos ahí x la ubicación.
10
Miguel Angel Kumul
Jul 15, 2025
·
Stayed 3 nights
Muy buena ubicación
Muy buena ubicación
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AI-generated summary based on recent guest reviews
Dining
The included continental breakfast is repeatedly described as minimal and repetitive (typically a sandwich, fruit, and coffee or juice). Restaurant experiences vary from tasty meals and kind servers to cold dishes and brusque service.
Related guest reviews
8
Gabriela del Carmen
Dec 2, 2024
·
Stayed 1 night
Excelente servicio en cuestión administrativa pero el personal del restaurante déspota y grosero
Excelente servicio en cuestión administrativa pero el personal del restaurante déspota y grosero
10
Jose Abraham
Nov 24, 2024
·
Stayed 1 night
Excelente hotel, muy bien ubicado. Las instalaciones aunque un poco antiguas están bien cuidadas. Las camas muy cómodas. El restaurant muy bien. Todo muy sabroso. Nos cambiaron la promoción del desayuno Continental por bufet a mitad del costo. Sólo algunas quejas; que las luces del cuarto algunas estaban fundidas y el Internet un poco lento. Por lo demás excelente. Todo muy limpio.
Excelente hotel, muy bien ubicado. Las instalaciones aunque un poco antiguas están bien cuidadas. Las camas muy cómodas. El restaurant muy bien. Todo muy sabroso. Nos cambiaron la promoción del desayuno Continental por bufet a mitad del costo. Sólo algunas quejas; que las luces del cuarto algunas estaban fundidas y el Internet un poco lento. Por lo demás excelente. Todo muy limpio.
4
Carlos
Nov 14, 2025
·
Stayed 3 nights
This is an old-fashioned hotel with no modern amenities such as USB ports, a refrigerator, or a strong Wi-Fi signal. It looks reasonably convenient overall, but it can get noisy if your room is close to the street. The bathroom has a tub that is difficult to access and inconvenient for anyone with limited mobility. Only two bath towels were provided, and they were hard, old, and rough. Even though I asked the reception to change them, I kept receiving towels of the same quality. No hand towels or a bathmat were included. The continental breakfast consists of a small cup of coffee, a sandwich, and four pieces of fruit. I tried it once, but it’s better to get breakfast elsewhere. I visit Mexico City frequently and have never experienced limits on towels or on continental breakfast portions that are counted.
This is an old-fashioned hotel with no modern amenities such as USB ports, a refrigerator, or a strong Wi-Fi signal. It looks reasonably convenient overall, but it can get noisy if your room is close to the street. The bathroom has a tub that is difficult to access and inconvenient for anyone with limited mobility. Only two bath towels were provided, and they were hard, old, and rough. Even though I asked the reception to change them, I kept receiving towels of the same quality. No hand towels or a bathmat were included. The continental breakfast consists of a small cup of coffee, a sandwich, and four pieces of fruit. I tried it once, but it’s better to get breakfast elsewhere. I visit Mexico City frequently and have never experienced limits on towels or on continental breakfast portions that are counted.
8
wally
Sep 2, 2025
·
Stayed 3 nights
Hotel was nice location great, the food need a bit more attention specially when you order eggs, I order over easy eggs, I couldn’t eaten, they look like volcano crater bubbles all over I don’t know how they cooked but it was bad, I’m sorry to tell you but I will definitely will come back and stay with you guys again or recommend to any one, thank you for having me and my wife.
Hotel was nice location great, the food need a bit more attention specially when you order eggs, I order over easy eggs, I couldn’t eaten, they look like volcano crater bubbles all over I don’t know how they cooked but it was bad, I’m sorry to tell you but I will definitely will come back and stay with you guys again or recommend to any one, thank you for having me and my wife.
6
Gabriela
May 16, 2025
·
Stayed 1 night
we stayed 6 days and they gave us the same breakfast juice, coffee and ham and cheese sandwich… for 6 days!!!!
we stayed 6 days and they gave us the same breakfast juice, coffee and ham and cheese sandwich… for 6 days!!!!
10
Adriana
Aug 26, 2025
·
Stayed 3 nights
Breakfast was bad Everything elso was perfect
Breakfast was bad Everything elso was perfect
6
Jose Angel Chavez
Sep 27, 2025
·
Stayed 4 nights
Buena experiencia en cuanto ubicación y atención de recepción. Mala experiencia en condiciones de la habitación, la caja fuerte no sirve desde hace mil años. Solo ponen dos toallas para cuerpo para tres personas y no ponen toalla para la cara. El aire acondicionado suena como tractor y no deja dormir. El desayuno incluído es solo un café y sandwich
Buena experiencia en cuanto ubicación y atención de recepción. Mala experiencia en condiciones de la habitación, la caja fuerte no sirve desde hace mil años. Solo ponen dos toallas para cuerpo para tres personas y no ponen toalla para la cara. El aire acondicionado suena como tractor y no deja dormir. El desayuno incluído es solo un café y sandwich
2
Javier
May 29, 2025
·
Stayed 4 nights
No breakfast like they say you have to pay for your own breakfast. Nothing is free in there. The only thing they gave you ship sandwich, orange juice, same fruit every day.
No breakfast like they say you have to pay for your own breakfast. Nothing is free in there. The only thing they gave you ship sandwich, orange juice, same fruit every day.
10
Nancy
Nov 16, 2024
·
Stayed 2 nights
Buen hotel, bien ubicado, buena atención, habitaciones limpias. Desayuno incluído,. Magnífica atención de Leslie en recepción, muy amable
Buen hotel, bien ubicado, buena atención, habitaciones limpias. Desayuno incluído,. Magnífica atención de Leslie en recepción, muy amable
6
Pedro
Feb 10, 2025
·
Stayed 3 nights
El desayuno continental incluido como de pobre y todos los días el mismo sandwich. No tenía mal sabor pero todo muy escaso, sin opciones a cambio. No tenían ni té de manzanilla para el desayuno, ni mermelada. Siempre lo mismo, un sandwich que no tenía ni un vegetal y un plato de frutas muuuy chico
El desayuno continental incluido como de pobre y todos los días el mismo sandwich. No tenía mal sabor pero todo muy escaso, sin opciones a cambio. No tenían ni té de manzanilla para el desayuno, ni mermelada. Siempre lo mismo, un sandwich que no tenía ni un vegetal y un plato de frutas muuuy chico
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AI-generated summary based on recent guest reviews
10
Roy
Aug 4, 2026
·
Stayed 2 nights
Good safe place, good food and super staff!
Good safe place, good food and super staff!
8
Mariana
Jul 3, 2026
·
Stayed 2 nights
Hotel is located in a high construction zone, be aware it is very difficult to sleep
Hotel is located in a high construction zone, be aware it is very difficult to sleep
4
Joakim
Jun 15, 2026
·
Stayed 2 nights
Construction site. Ee needed som forks for late dinner when the restaurant was closed, they said no and tell us to go to Oxxo, wich was closed, a second time they gave ua some plastic forks when we demand it. Breakfast included was a joke. Cold hotsandwiches and juice or fruit. Only one. Iam travelling 250 nights so for me this was a disaster
Construction site. Ee needed som forks for late dinner when the restaurant was closed, they said no and tell us to go to Oxxo, wich was closed, a second time they gave ua some plastic forks when we demand it. Breakfast included was a joke. Cold hotsandwiches and juice or fruit. Only one. Iam travelling 250 nights so for me this was a disaster
10
German
Jun 13, 2026
·
Stayed 2 nights
Just gorgeous, no more
Just gorgeous, no more
4
Sanjana
Jun 5, 2026
·
Stayed 6 nights
The staff are friendly and help how they can, but I would say the overall room comfort wasn’t there. The air conditioning barely works, the road noise is super loud in all the rooms, and they provide nothing to prevent all the mosquitos in the rooms.
The staff are friendly and help how they can, but I would say the overall room comfort wasn’t there. The air conditioning barely works, the road noise is super loud in all the rooms, and they provide nothing to prevent all the mosquitos in the rooms.
FAQs about Hotel Imperial Reforma
Is parking available at the hotel?
Self parking is available on-site for a fee of MXN 120 per night. Parking is limited, and height restrictions apply.
What type of breakfast is offered?
Breakfast is available for a fee. Specific details about the type of breakfast are not provided.
Does the hotel allow pets?
No pets or service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:30, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but arrangements must be made at least 24 hours in advance.
What accessibility features does the hotel offer?
The hotel is not wheelchair accessible, and specific accessibility features are not detailed.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Mexico City, a 4-minute walk from Paseo de la Reforma and 12 minutes by foot from Alameda Central. It is approximately 1.5 miles from the Angel of Independence Monument and 2.1 miles from Zócalo.
What are the hotel's policies for guests staying with children?
Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 108.56333086166381USD
- 2026-09-19: 73.4656USD
- 2026-09-20: 47.0639USD
- 2026-09-21: 47.0639USD
- 2026-09-22: 47.0639USD
- 2026-09-23: 47.47906265487671USD
- 2026-09-24: 47.6464676574707USD
- 2026-09-25: 88.54848859024047USD
- 2026-09-26: 54.13008136138916USD
- 2026-09-27: 47.68388090209961USD
- 2026-09-28: 47.99545651168823USD
- 2026-09-29: 47.68841305427551USD
- 2026-09-30: 47.68388090209961USD
- 2026-10-01: 47.99545651168823USD
- 2026-10-02: 69.60211761512755USD
- 2026-10-03: 68.2701071434021USD
- 2026-10-04: 69.07484659309387USD
- 2026-10-05: 69.07484659309387USD
- 2026-10-06: 68.2701071434021USD
- 2026-10-07: 68.874USD
- 2026-10-08: 109.10822254104613USD
- 2026-10-09: 108.11714814300537USD
- 2026-10-10: 131.06612762756347USD
- 2026-10-11: 68.2701071434021USD
- 2026-10-12: 69.07484659309387USD
- 2026-10-13: 68.2701071434021USD
- 2026-10-14: 68.2701071434021USD
- 2026-10-15: 70.07593113594055USD
- 2026-10-16: 107.11606360015868USD
- 2026-10-17: 69.07484659309387USD
- 2026-10-18: 66.07159296455383USD
- 2026-10-19: 65.06049827690124USD
- 2026-10-20: 65.06049827690124USD
- 2026-10-21: 65.06049827690124USD
- 2026-10-22: 65.06049827690124USD
- 2026-10-23: 100.10847180023192USD
- 2026-10-24: 66.59137608299255USD
- 2026-10-25: 65.06049827690124USD
- 2026-10-26: 101.68862964553833USD
- 2026-10-27: 65.06049827690124USD
- 2026-10-28: 65.06049827690124USD
- 2026-10-29: 436.4729307434082USD
- 2026-10-30: 433.4596932434082USD
- 2026-10-31: 427.3250771514892USD
- 2026-11-01: 433.4596932434082USD
- 2026-11-02: 443.470538671875USD
- 2026-11-03: 79.20509999999999USD
- 2026-11-04: 426.47210421752925USD
- 2026-11-05: 81.0778553413391USD
- 2026-11-06: 132.35030747299194USD
- 2026-11-07: 132.4064623710632USD
- 2026-11-08: 82.08895002899169USD
- 2026-11-09: 79.20509999999999USD
- 2026-11-10: 79.20509999999999USD
- 2026-11-11: 66.66223091812134USD
- 2026-11-12: 66.66223091812134USD
- 2026-11-13: 125.59608706359863USD
- 2026-11-14: 123.13342504348753USD
- 2026-11-15: 125.07655792083739USD
- 2026-11-16: 125.20566514282226USD
- 2026-11-17: 66.07159296455383USD
- 2026-11-18: 65.06049827690124USD
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Self parking fee: MXN 120 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business Center
Room Service
Valet Parking
Tour Desk
Services
Business Center
Tour Desk
Housekeeping
Safe-Deposit Box
Luggage Storage
Self Laundry
24-Hour Front Desk
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Family Room
Parking
Parking
Valet Parking
Parking Onsite