Is parking available at the property?

Self parking is available on-site for a fee of USD 12 per day. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately USD 15 for adults and children. It is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of USD 45 per vehicle (one-way, maximum occupancy 3). The shuttle service operates 24 hours.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may vary.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Santiago, just a 2-minute walk from Gabriela Mistral Cultural Center and 14 minutes on foot from Parque Metropolitano. It is approximately 1.2 km from Clinica Santa Maria and 2.8 km from Plaza de Armas.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available. The pool is open from November to April and can be accessed from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 40 per night, subject to availability. Advance request or confirmation may be required.

Le Méridien Santiago

What guests think

Across reviews of Le Méridien Santiago, travelers praise the friendly, helpful staff and convenient access to sights, while repeatedly noting aging rooms and various maintenance problems, along with some facilities being renovated or not fully available.

Several guests warn the immediate area feels unsafe after dark. Rooms are generally comfortable and spacious, though some report old TVs, uneven floors, elevator noise, and inconsistent heating or air conditioning. Cleanliness feedback is mixed, with many complaints about stained carpets and worn corridors but some noting clean rooms. Overall, expect warm service but be prepared for an older property and a mixed neighborhood.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention the pool, spa, and gym being dated, under-equipped, or closed for renovations; one notes a small pool. Several reviews report elevator problems, sometimes causing long waits.

Related guest reviews

10

Randall

13 Feb 2024

·

Stayed 1 night

Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!

6

Rodrigo

17 Sept 2024

·

Stayed 1 night

Outdated rooms as well as some of the common areas (3rd floor -spa, gym, changing rooms, lockers & pool). Good location and generally good service from staff.

4

Jon

5 Jan 2023

·

It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate. Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though. We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies). Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.

8

Daniele

16 Nov 2023

·

Stayed 1 night

Muy buen hotel, con buenos servicios y excelente personal, siempre amable y listo para ayudar. El gymnasio merece algo mas, faltan maquinas y faltan pesas (algunas mancuernas no tienen la pareja) y no son completas; ademas el rack donde se ponen las mancueran esta en mal estado y puede romperse causando lesiones graves a quien esta cerca o agarrando las mancuernas. spa y alberca estan en remoldelacion, y creo que seria bueno que se pusiera claramente cuando una persona quiere reservar.

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10

betinho

29 Jan 2026

·

Stayed 1 night

Ótimo quarto tudo muito limpo único problema é que ele não oferece estacionamento gratuito para os hóspedes

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10

Anita

16 Feb 2025

·

Stayed 3 nights

Lovely staff, hotel had everything you need, lovely pool, most things are walking distance, metro nearby. Lastarria is a safe area to stay, especially if traveling alone.

2

Manoel gustavo

17 Jul 2024

·

Stayed 7 nights

Hotel velho, elevadores estragados, garagem sem acesso por elevador, recepção confusa, quartos velhos, estragado o ar condicionado, banheira impedindo movimentação no banheiro, café da manhã fraco e sem opções para um hotel que se entitula 5 estrelas

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8

Hayoung

16 Jul 2022

·

Stayed 1 night

욕실시설 부실. 엘리베이터 소음

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6

Jimmy

23 Jan 2026

·

Stayed 1 night

Klein zwembad voor een Le Méredien-hotel! Ouderwets gebouw met wel gerenoveerde kamers.

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2

Tomasz

29 Aug 2025

·

Stayed 2 nights

This isn't a hotel, it's a shambles. It's completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. It's a joke. A miniature cookie as an apology, a joke? I'm surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many complain about stained or dirty carpets and worn corridors, though some guests say their rooms were clean.

Related guest reviews

2

RODRIGO

2 Sept 2025

·

Stayed 1 night

not clean, insecure area

4

Ignacio

9 May 2024

·

Stayed 3 nights

Desafortunadamente el día que llegamos al hotel no funcionaba la calefacción, y continuó el problema el siguiente día. El personal del Hotel fue muy amable y ellos se encargaron de cambiarnos de Hotel, incluso a uno de mejor nivel. Las habitaciones son limpias y el servicio excelente, pero los pasillos del hotel estaban muy sucios y fríos. En los alrededores del Hotel no hay buenas opciones para comer, y nos comentaron que por la noche no debíamos salir por que la zona no es segura.

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2

Amy

15 Nov 2025

·

Stayed 1 night

this is not a 4 star hotel, 2 star at best. stained floors, peeling walls and smelly carpet

8

MARTHA

15 Oct 2023

·

Stayed 5 nights

The building is old and outdated. In the process of been remodeled. The carpets are dirty and stain. Even though the sheets and towels are clean, the whole building look nasty because the carpets.

2

Kunal

30 Nov 2025

·

Stayed 2 nights

Carpets and room quality was awful. Old tv and no options to streaming services or screen mirror options. Very disappointi g for a "five star" hotel

2

Tomasz

29 Aug 2025

·

Stayed 2 nights

This isn't a hotel, it's a shambles. It's completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. It's a joke. A miniature cookie as an apology, a joke? I'm surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd

6

Luis

29 Sept 2023

·

Stayed 2 nights

Location is excellent; 5 min walk to the subway and dozens of bus stops at your doorstep. The area around the hotel is quite rundown; business closed. The closest restaurant area is 15 min away. The property is in the middle of restoration; will belong to Marriott as of December. The rooms are certainly not in best shape. Dirty carpet and dated furniture.

4

Gregory

23 Feb 2025

·

Stayed 4 nights

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.

10

Karen

29 Dec 2025

·

Stayed 1 night

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

6

Auteliano Antunes dos

28 Oct 2024

·

Stayed 2 nights

O hotel é grande e bem antigo. O Hall de entrada engana um pouco, porque é bem moderno. O quarto no qual fiquei era bem confortável, mas muito desgastado, com carpete em mau estado, paredes que precisam trocar os revestimentos, banheiro com banheira antiga. O quarto estava limpo e o café da manhã era razoável, com pães e doces "de padaria", mas bons. O atendimento foi muito bom, com funcionários prestativos e atenciosos.

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AI-generated summary based on recent guest reviews

Rooms

Guests like the comfortable beds and generally spacious rooms, but several report old TVs, uneven or tilted floors, elevator noise, and inconsistent heating or air conditioning. Some rooms appear renovated, yet the overall style feels older.

Related guest reviews

6

Rodrigo

17 Sept 2024

·

Stayed 1 night

Outdated rooms as well as some of the common areas (3rd floor -spa, gym, changing rooms, lockers & pool). Good location and generally good service from staff.

10

Alexandre

30 Jul 2023

·

Stayed 4 nights

Hotel excelente. O único porém, que pode ser algo que incomode algumas pessoas, é que as janelas do quarto são completamente fixas (não abrem) e o ar condicionado é central. Banheiro enorme e muito confortável. A água do chuveiro é forte e a temperatura pode ser regulada ate ficar super quente. Próximo ao metrô e de um supermercado. Café da manhã maravilhoso, completíssimo. Há 2 pianos, um no térreo e outro no primeiro andar. Experiência inesquecível.

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8

Thibault

15 Nov 2022

·

Stayed 3 nights

Super emplacement, proche de toutes les attractions, vue éblouissante des chambres à étages élevés, l'hôtel a besoin cependant d'être rafraîchi, couloirs et chambres.

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8

Francis

7 Oct 2024

·

Stayed 3 nights

El servicio excelente, pero la habitación mal insonorizada.

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2

Manoel gustavo

17 Jul 2024

·

Stayed 7 nights

Hotel velho, elevadores estragados, garagem sem acesso por elevador, recepção confusa, quartos velhos, estragado o ar condicionado, banheira impedindo movimentação no banheiro, café da manhã fraco e sem opções para um hotel que se entitula 5 estrelas

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8

Hayoung

16 Jul 2022

·

Stayed 1 night

욕실시설 부실. 엘리베이터 소음

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8

Sandra

4 Oct 2025

·

Stayed 5 nights

Algunas habitaciones están literalmente inclinadas y todos los días las opciones de desayuno fueron exactamente las mismas.

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2

Kunal

30 Nov 2025

·

Stayed 2 nights

Carpets and room quality was awful. Old tv and no options to streaming services or screen mirror options. Very disappointi g for a "five star" hotel

8

Sandra

5 Oct 2025

·

Stayed 2 nights

Las habitaciones son buenas pero en algunas el desnivel que hay en el edificio es absolutamente incómodo. Es importante variar las opciones de desayuno. Durante los 5 días de estancia fue invariablemente el mismo

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10

Karen

29 Dec 2025

·

Stayed 1 night

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

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Service

Service is widely praised as friendly, attentive, and helpful, with quick check-in and staff proactively resolving issues or arranging alternatives when needed. A few mention difficulty reaching the concierge or disappointing restaurant service.

Related guest reviews

10

Francine

23 Dec 2023

·

Stayed 2 nights

We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.

10

Laura

5 Nov 2025

·

Stayed 2 nights

Desk Officer Gonzalo was outstanding providing us a great welcoming, tips for the city and staying as well, he made sure to book reservation at a restaurant for us and to upgrade our room due to a A/C malfunction. Great work!

4

Ignacio

9 May 2024

·

Stayed 3 nights

Desafortunadamente el día que llegamos al hotel no funcionaba la calefacción, y continuó el problema el siguiente día. El personal del Hotel fue muy amable y ellos se encargaron de cambiarnos de Hotel, incluso a uno de mejor nivel. Las habitaciones son limpias y el servicio excelente, pero los pasillos del hotel estaban muy sucios y fríos. En los alrededores del Hotel no hay buenas opciones para comer, y nos comentaron que por la noche no debíamos salir por que la zona no es segura.

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8

Vinicius

9 Jul 2024

·

Stayed 1 night

Boa experiência, próximo a duas estações de metrô. Serviço de qualidade, boa comida. O quarto precisaria uma reforma, carpetes já mais velhos, mas não atrapalhou muito a experiência geral.

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10

Donald

5 Feb 2025

·

Stayed 3 nights

Staff were very helpful and friendly

10

Hong Tu

8 Jan 2026

·

Stayed 1 night

Great staff

10

DAVID

2 Feb 2026

·

Stayed 6 nights

staff was wonderful!

10

Francisco Javier

27 Sept 2023

·

Stayed 5 nights

Excelente servicio

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10

Karen

29 Dec 2025

·

Stayed 1 night

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

6

Auteliano Antunes dos

28 Oct 2024

·

Stayed 2 nights

O hotel é grande e bem antigo. O Hall de entrada engana um pouco, porque é bem moderno. O quarto no qual fiquei era bem confortável, mas muito desgastado, com carpete em mau estado, paredes que precisam trocar os revestimentos, banheiro com banheira antiga. O quarto estava limpo e o café da manhã era razoável, com pães e doces "de padaria", mas bons. O atendimento foi muito bom, com funcionários prestativos e atenciosos.

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AI-generated summary based on recent guest reviews

Location

Close to metro stops and walkable to attractions or Lastarria, but many describe the immediate area as run-down and unsafe after dark.

Related guest reviews

10

Randall

13 Feb 2024

·

Stayed 1 night

Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!

4

Jon

5 Jan 2023

·

It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate. Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though. We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies). Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.

10

Alexandre

30 Jul 2023

·

Stayed 4 nights

Hotel excelente. O único porém, que pode ser algo que incomode algumas pessoas, é que as janelas do quarto são completamente fixas (não abrem) e o ar condicionado é central. Banheiro enorme e muito confortável. A água do chuveiro é forte e a temperatura pode ser regulada ate ficar super quente. Próximo ao metrô e de um supermercado. Café da manhã maravilhoso, completíssimo. Há 2 pianos, um no térreo e outro no primeiro andar. Experiência inesquecível.

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8

Thibault

15 Nov 2022

·

Stayed 3 nights

Super emplacement, proche de toutes les attractions, vue éblouissante des chambres à étages élevés, l'hôtel a besoin cependant d'être rafraîchi, couloirs et chambres.

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10

Anita

16 Feb 2025

·

Stayed 3 nights

Lovely staff, hotel had everything you need, lovely pool, most things are walking distance, metro nearby. Lastarria is a safe area to stay, especially if traveling alone.

8

Patricia

3 Jan 2023

·

Stayed 19,359 nights

Area around the hotel is sketchy as hell.

8

Vinicius

9 Jul 2024

·

Stayed 1 night

Boa experiência, próximo a duas estações de metrô. Serviço de qualidade, boa comida. O quarto precisaria uma reforma, carpetes já mais velhos, mas não atrapalhou muito a experiência geral.

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8

Kevin

13 Mar 2024

·

Stayed 5 nights

Just as almost everybody else has said, the neighborhood isn’t nice. There is a bohemian neighborhood a short seven minute walk. A certain name change to Le Meridien, they still have a lot to do to bring this hotel up to Marriott standards.

6

Luis

29 Sept 2023

·

Stayed 2 nights

Location is excellent; 5 min walk to the subway and dozens of bus stops at your doorstep. The area around the hotel is quite rundown; business closed. The closest restaurant area is 15 min away. The property is in the middle of restoration; will belong to Marriott as of December. The rooms are certainly not in best shape. Dirty carpet and dated furniture.

4

Gregory

23 Feb 2025

·

Stayed 4 nights

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some enjoyed it, while others found it repetitive or not fresh. The restaurant and bar received some criticism for value or cleanliness, though a few appreciated the evening sparkling hour or food.

Related guest reviews

10

Randall

13 Feb 2024

·

Stayed 1 night

Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!

6

Grachiia

10 Aug 2022

·

Stayed 2 nights

Good staff, clean and comfortable rooms, but a terrible restaurant, both in terms of cleanliness, the competence of the staff or the quality of the food does not reach the level of a street eatery in Zimbabwe.

10

Alexandre

30 Jul 2023

·

Stayed 4 nights

Hotel excelente. O único porém, que pode ser algo que incomode algumas pessoas, é que as janelas do quarto são completamente fixas (não abrem) e o ar condicionado é central. Banheiro enorme e muito confortável. A água do chuveiro é forte e a temperatura pode ser regulada ate ficar super quente. Próximo ao metrô e de um supermercado. Café da manhã maravilhoso, completíssimo. Há 2 pianos, um no térreo e outro no primeiro andar. Experiência inesquecível.

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8

Vinicius

9 Jul 2024

·

Stayed 1 night

Boa experiência, próximo a duas estações de metrô. Serviço de qualidade, boa comida. O quarto precisaria uma reforma, carpetes já mais velhos, mas não atrapalhou muito a experiência geral.

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8

Sandra

4 Oct 2025

·

Stayed 5 nights

Algunas habitaciones están literalmente inclinadas y todos los días las opciones de desayuno fueron exactamente las mismas.

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8

Sandra

5 Oct 2025

·

Stayed 2 nights

Las habitaciones son buenas pero en algunas el desnivel que hay en el edificio es absolutamente incómodo. Es importante variar las opciones de desayuno. Durante los 5 días de estancia fue invariablemente el mismo

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4

Gregory

23 Feb 2025

·

Stayed 4 nights

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.

8

Ravinder

31 Jan 2026

·

Stayed 4 nights

Didn’t have breakfast

8

Rodrigo

31 Dec 2023

·

Stayed 5 nights

Muito boas instalacoes, aparentemente estao renovando ainda mais o hotel (as banheiras e marmores dos banheiros eram novos) e o quarto é enorme! Bem localizado, staff bastante atencioso, apesar de termos tido um pouco de dificuldade em contatar o concierge. Tivemos muita dificuldade com as chaves do quarto, que todos os dias desmagnetizavam, nos obrigando a acionar a recepcao (que prontamente nos atendia). O cafe da manha nao estava bom. Apesar de grande variedade de alimentos, muitos nao estavam frescos (p.ex.: endurecidos, ressecados, etc). No geral, otimo hotel e recomendo com certeza.

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6

Auteliano Antunes dos

28 Oct 2024

·

Stayed 2 nights

O hotel é grande e bem antigo. O Hall de entrada engana um pouco, porque é bem moderno. O quarto no qual fiquei era bem confortável, mas muito desgastado, com carpete em mau estado, paredes que precisam trocar os revestimentos, banheiro com banheira antiga. O quarto estava limpo e o café da manhã era razoável, com pães e doces "de padaria", mas bons. O atendimento foi muito bom, com funcionários prestativos e atenciosos.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $113	3 $101
4 $95	5 $95	6 $91	7 $94	8 $93	9 $94	10 $94
11 $93	12 $95	13 $94	14 $95	15	16	17 $152
18 $94	19 $118	20 $95	21 $94	22 $95	23 $99	24 $96
25 $94	26 $93	27 $94	28 $94	29 $94	30 $93	31 $101

Su	Mo	Tu	We	Th	Fr	Sa
1 $94	2 $94	3 $93	4 $94	5 $94	6 $94	7 $94
8 $95	9 $95	10 $94	11 $93	12 $93	13 $101	14 $93
15 $110	16 $94	17 $92	18 $118	19 $93	20 $94	21 $95
22 $94	23 $93	24 $94	25 $118	26 $95	27 $93	28 $95
29 $92	30 $94

Le Méridien Santiago

About this property

Location

Room options

Classic Room, 1 King Bed, City View

Classic Room, 2 Queen Beds, City View

Deluxe Room, 1 King Bed, City View

Suite, 1 Bedroom, City View

Deluxe Room, 2 Queen Beds, City View

Guest reviews of Le Méridien Santiago

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Le Méridien Santiago

Prices for upcoming dates