Name: Spark by Hilton Vestal Binghamton University Area
Address: 3401 Vestal Parkway, Vestal, New York, United States of America, Vestal, New York, US
Price range: US$86–US$420 per night
Rating: 8.37

What guests think

Across reviews of Spark by Hilton Vestal Binghamton University Area, guests appreciate the convenient location, but note recurring issues like pool closures, limited breakfast, inconsistent cleanliness and maintenance, and periods when the property was closed.

Rooms are described as spacious and comfortable by some, while others report dated furnishings, broken fixtures, and noise. Service feedback ranges from excellent, proactive front-desk help to unprofessional interactions and booking errors. Overall, expect a basic, value-oriented stay with benefits if you get a good room and staff, but uneven reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: the indoor pool is often closed or out of service, with some reports of cold water or a small size. Occasional outages include a broken front door, stuck elevator, and a nonworking ice machine; parking is ample.

Related guest reviews

8

Geralyn

20 Jan 2024

·

Stayed 2 nights

We stayed at the University Inn while touring Binghampton University in the middle of snowy January. The staff couldn't have been more accommodating and helpful. The gym and pool were operating and well maintained and a quick breakfast with bagels, cereal, fruit and coffee was perfect for on the go. The rooms were clean and housekeeping was responsive to our requests. The location was great with only a 5 minute drive to the main campus.

10

Ansley

25 Mar 2024

·

Stayed 1 night

Loved it and the pool

10

Nick

17 Mar 2024

·

Stayed 3 nights

It was a great time pool was amazing and staff is awesome

6

Omayra

31 Mar 2024

·

Stayed 2 nights

The hotel is outdated, elevator got stuck several times, pool out of service due to ceiling caving in and no hot breakfast available. Staff was ok.

8

JAMES

20 Mar 2023

·

Stayed 1 night

The pool was ice cold!

8

Michelle

5 Apr 2024

·

Stayed 6 nights

The reason I booked this particular property was because it had an indoor pool. Sadly the pool was down and because it was Easter weekend the maintenance staff was not working. They did upgrade my room for me and it was a very nice room. Staff was great. I will stay there again. In fact I have to go back to Binghamton and I already booked my room.

10

melanie

23 Apr 2024

·

Stayed 2 nights

friendly staff, large room, lots of parking very reasonable price compared to neighbouring hotels

2

Kah-Ty-Ah

6 Feb 2023

·

Stayed 3 nights

The front door was out of order. The pool was broken also.

10

Bonnie

16 Apr 2024

·

Stayed 1 night

My room was great and I like this hotel, I just wish I knew the pool was closed. And I really thought the breakfast was not great because the coffee pot was usually empty and when it did come out, it was warm. It’s hard to have a continental breakfast without coffee. It was just toast and yogurt and a muffin and juice. We went out for breakfast.

6

Amy

16 Mar 2024

·

Stayed 2 nights

We liked the location and it was comfortable. However, the front desk staff was quite unprofessional. They were polite, but their appearance was unprofessional, one had a friend there and they were loud and unprofessional while we were playing cards in the lobby. The TV channels were impossible and frustrating to navigate. The ice machine did not work, and despite the website saying hot breakfast, there was hardly anything to eat. The coffee and OJ tasted awful and there was a very poor selection. Overall, i would rate it as below average and would not stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed, with many noting very clean rooms, while several report uncleaned or dusty rooms, stains, and lingering smells.

Related guest reviews

10

RAYMOND

7 Jan 2024

·

Stayed 1 night

Spacious clean room and bathroom. Very comfortable King bed.

10

Dana

12 Mar 2024

·

Stayed 1 night

Clean

10

Yazmarie

26 Jan 2024

·

Stayed 1 night

Really clean and nice

10

Cynthia C.

13 Jan 2024

·

Stayed 2 nights

Traveled for mecical appointments in Johnson City. This is a wonderfully clean & friendly place. And quiet & an excellent bargain in the off season.

4

Louise

28 Oct 2023

·

Stayed 2 nights

Room was not cleaned on our 2nd day of stay. Breakfast left a lot to be desired. Fake eggs

2

Latashia

24 Feb 2024

·

Stayed 1 night

Looked good on the website. Showed up checked in. Room was not what was booked, they didn’t even have a room like we booked. Room was dirty trash left in drawers. They allowed kids to be outside being loud all night. I would not recommend this hotel.

6

Imee

19 Apr 2024

·

Stayed 1 night

The hotel definitely needs some update. The carpet had visible dirty stains and had a musty smell. We stayed for 1 night to attend Binghamton's open house and we chose the hotel for its reasonable rate.

4

tao

20 Apr 2024

·

Stayed 1 night

The staff is very friendly. The room smells too bad.

6

Nicholas

24 Apr 2023

·

Stayed 1 night

When we checked in, we went up to our room and the door was propped open. We went in, thought that was odd. We opened the sofa bed and there were dirty sheets on the bed from the prior guests. Someone had a bathroom accident on the bed and the sheets had not been changed. The front desk apologized and changed our room.

4

Alexander

6 Apr 2024

·

Stayed 1 night

The room they gave us was not cleaned (bed not made, etc). So they gave us another room ... and that room had a dirty bathtub, the phone cord was cut and the tv remote was missing batteries. They gave us new batteries and made a note about the phone cord being cut. The 'free breakfast' was just bagels, muffins, cereal, coffee and juice. Nothing warm (no eggs, or pancakes, etc.) Overall, it wasn't terrible, but a lot of questionable issues in there that I wasn't expecting and felt that the second room they put us in (which was cleaned) still wasn't cleaned too well. Just ok overall ... but would book a different hotel if visiting again. This was just a one night stay, so it was ok.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but decor feels dated and multiple reviews cite maintenance issues (AC not cooling, broken fixtures, poor sofa beds), plus some noise and TV usability problems.

Related guest reviews

10

isidora

20 Aug 2023

·

Stayed 1 night

Very comfortable beds clean large room.

6

Oliver

21 Apr 2024

·

Stayed 1 night

If "mid" was a hotel, this would be it. Overall, not bad for the price. Definitely not an upscale hotel, but an OK place to stay with lots of dining options nearby. The negatives: Breakfast was sad, no trash can in room, hotel was noisy at night, pillows are sad, hotel feels a little danky The positives: Staff was very nice and helpful, location is great, price is not too bad, large beds

6

Caroline

24 Jul 2023

·

Stayed 1 night

The room was OK but the sofa bed was horrible, the mattress is not suitable for someone to sleep on. Otherwise everything was ok the staff was nice.

6

Rajagopala S.

14 Aug 2023

·

Stayed 1 night

tv did not work,

8

JANE

15 Apr 2023

·

Stayed 1 night

The room was nice but very hot. Air conditioner did not cool the room at all. Could feel some air coming from it but not cool/cold at all. It happened to be a day that was 90 degrees. I went to the front desk and she was very nice and apologetic. We moved to another room and it was the same. Very uncomfortable condition but stayed.

8

Laura

30 Dec 2023

·

Stayed 1 night

Nice big rooms, lots of plug ins and outlets. Comfortable, clean and safe

6

Eudes

2 Sept 2023

·

Stayed 1 night

Kid’s pull out bed/couch was stained and we had to move to another room. The 2nd room’s pull out bed was a little better. After a long day it was not something that I wanted to deal with especially since I was paying for it.

2

Aaron

4 May 2024

·

Stayed 1 night

staff couldn’t find reservation, cracked walls and broken toilet

10

Jennifer

17 Mar 2024

·

Stayed 1 night

I have no complaints about our stay. The staff were friendly, room was big and beds were comfy.

6

Amy

16 Mar 2024

·

Stayed 2 nights

We liked the location and it was comfortable. However, the front desk staff was quite unprofessional. They were polite, but their appearance was unprofessional, one had a friend there and they were loud and unprofessional while we were playing cards in the lobby. The TV channels were impossible and frustrating to navigate. The ice machine did not work, and despite the website saying hot breakfast, there was hardly anything to eat. The coffee and OJ tasted awful and there was a very poor selection. Overall, i would rate it as below average and would not stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service ranges widely: many guests experienced warm, proactive front-desk help, while others reported rudeness, unprofessional check-in, overbooking or wrong room types, and poor communication around closures.

Related guest reviews

2

Libby

19 May 2024

·

Stayed 1 night

Hotel was closed when I got there, did not even get a courtesy call or email to let me know that my family and I would have to make other arrangements. University Inn’s management offers a poor customer service experience at best.

10

James

11 Apr 2024

·

Stayed 1 night

I arrived with my family, late in the evening. We were greeted by Shawn the night manager, who was incredibly friendly and helpful. He came upstairs to make sure that everything was ok with the room and was also very helpful in obtaining extra bedding. He clearly works very hard and is one of those rare people who goes above and beyond to make sure that guests are happy.

10

EDWIN

7 Apr 2024

·

Stayed 2 nights

EXCELLENT SERVICE FROM CHECK IN, THRU STAY, TOP NOTCH

4

Kory

19 Feb 2023

·

Stayed 1 night

The hotel itself was fine. Check in was very poor. No one at front desk. Called after waiting 10 min. Person who came out checked me in while on his cell phone on speaker. Took 10 min to check me in. Not professional or efficient.

2

Aaron

4 May 2024

·

Stayed 1 night

staff couldn’t find reservation, cracked walls and broken toilet

10

Kawanna Duckett

17 Apr 2023

·

Stayed 2 nights

I was traveling with my Elderly Mother and Stacey and the entire staff went WAY above and beyond to make sure she was well cared. Good Breakfast, coffee and spacious room. Thanks again Stacey, you really made mom Mother happy!

2

Michelle

5 May 2024

·

Stayed 1 night

Only good thing about this stay was the amazing staff- the check in clerk was in a very tough spot as the hotel over booked and two of our rooms were dropped - she helped us get a 2nd room after a room left early. The maintainance gentlman bustted butt and made us comfortable with bringing extra bed. Kids were running wild well after midnight - no enforcement of quiet hours!

10

Donna

10 May 2023

·

Stayed 1 night

The front desk team was super friendly and helpful. I will definitely stay here again

4

Mercedes

1 Jun 2024

·

Stayed 1 night

Staff was very rude

10

Laurie

15 Apr 2024

·

Stayed 2 nights

The front desk manager is excellent! She remembers us from previous visits and is very friendly and accommodating.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for Binghamton University and nearby shopping, with easy access to downtown.

Related guest reviews

8

Geralyn

20 Jan 2024

·

Stayed 2 nights

We stayed at the University Inn while touring Binghampton University in the middle of snowy January. The staff couldn't have been more accommodating and helpful. The gym and pool were operating and well maintained and a quick breakfast with bagels, cereal, fruit and coffee was perfect for on the go. The rooms were clean and housekeeping was responsive to our requests. The location was great with only a 5 minute drive to the main campus.

6

Oliver

21 Apr 2024

·

Stayed 1 night

If "mid" was a hotel, this would be it. Overall, not bad for the price. Definitely not an upscale hotel, but an OK place to stay with lots of dining options nearby. The negatives: Breakfast was sad, no trash can in room, hotel was noisy at night, pillows are sad, hotel feels a little danky The positives: Staff was very nice and helpful, location is great, price is not too bad, large beds

10

Rafiah

28 May 2023

·

Stayed 1 night

Easy check-in & friendly welcome with Stacy, the front desk manager. Clean room including bathroom, fresh bedsheets, soft pillows, and spotless carpet. Fresh coffee served upon arrival. Will come again for the extremely kind service and easy access to location! Thank you for a wonderful experience!

10

Timothy

24 Oct 2023

·

Stayed 1 night

Excellent location

8

Laurie

18 Feb 2024

·

Stayed 1 night

Perfect for a one night stay while touring Binghamton University.

10

melanie

23 Apr 2024

·

Stayed 2 nights

friendly staff, large room, lots of parking very reasonable price compared to neighbouring hotels

8

Laurie

10 Jan 2024

·

Stayed 1 night

This property is preparing to be changed over to another hotel chain. Unfortunately the toliet in our room would not flush. Staff immediately offered us a new room. Breakfast is only cereal and offerings of toast,bagels. Location is great and staff are very friendly.

10

Serazul

27 May 2024

·

Stayed 1 night

Convenient location

10

Bill

3 Mar 2024

·

Stayed 2 nights

Shopping very close

10

Laurie

18 Apr 2023

·

Stayed 1 night

Very nice room. Hotel is centrally located to downtown and good shopping area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is basic with limited selection and frequently lukewarm or missing coffee; some guests found items removed early or expected hot options unavailable, though a few said the simple offerings worked for a quick start.

Related guest reviews

8

Edward

21 Aug 2023

·

Stayed 1 night

Everything great, BUT make sure you eat before 9am, because, I watched the staff remove all the bagels & muffins from the buffet. And then told new arriving people they ran out of food.

8

Geralyn

20 Jan 2024

·

Stayed 2 nights

We stayed at the University Inn while touring Binghampton University in the middle of snowy January. The staff couldn't have been more accommodating and helpful. The gym and pool were operating and well maintained and a quick breakfast with bagels, cereal, fruit and coffee was perfect for on the go. The rooms were clean and housekeeping was responsive to our requests. The location was great with only a 5 minute drive to the main campus.

6

Mohammad

24 Sept 2023

·

Stayed 2 nights

Breakfast is from 6am to 10am. But at 9:30 they pick up everything.

6

Oliver

21 Apr 2024

·

Stayed 1 night

If "mid" was a hotel, this would be it. Overall, not bad for the price. Definitely not an upscale hotel, but an OK place to stay with lots of dining options nearby. The negatives: Breakfast was sad, no trash can in room, hotel was noisy at night, pillows are sad, hotel feels a little danky The positives: Staff was very nice and helpful, location is great, price is not too bad, large beds

6

may

4 Sept 2023

·

Stayed 1 night

Coffee always not hot

8

ILYA

29 Jul 2023

·

Stayed 3 nights

Coffee in hallways was always cold.

6

Omayra

31 Mar 2024

·

Stayed 2 nights

The hotel is outdated, elevator got stuck several times, pool out of service due to ceiling caving in and no hot breakfast available. Staff was ok.

10

Bonnie

16 Apr 2024

·

Stayed 1 night

My room was great and I like this hotel, I just wish I knew the pool was closed. And I really thought the breakfast was not great because the coffee pot was usually empty and when it did come out, it was warm. It’s hard to have a continental breakfast without coffee. It was just toast and yogurt and a muffin and juice. We went out for breakfast.

4

Alexander

6 Apr 2024

·

Stayed 1 night

The room they gave us was not cleaned (bed not made, etc). So they gave us another room ... and that room had a dirty bathtub, the phone cord was cut and the tv remote was missing batteries. They gave us new batteries and made a note about the phone cord being cut. The 'free breakfast' was just bagels, muffins, cereal, coffee and juice. Nothing warm (no eggs, or pancakes, etc.) Overall, it wasn't terrible, but a lot of questionable issues in there that I wasn't expecting and felt that the second room they put us in (which was cleaned) still wasn't cleaned too well. Just ok overall ... but would book a different hotel if visiting again. This was just a one night stay, so it was ok.

6

Amy

16 Mar 2024

·

Stayed 2 nights

We liked the location and it was comfortable. However, the front desk staff was quite unprofessional. They were polite, but their appearance was unprofessional, one had a friend there and they were loud and unprofessional while we were playing cards in the lobby. The TV channels were impossible and frustrating to navigate. The ice machine did not work, and despite the website saying hot breakfast, there was hardly anything to eat. The coffee and OJ tasted awful and there was a very poor selection. Overall, i would rate it as below average and would not stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $130	17 $135	18 $420	19 $411
20 $121	21 $114	22 $101	23 $102	24 $110	25 $173	26 $261
27 $132	28 $99	29 $99	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $170	3 $393
4 $94	5 $100	6 $105	7 $99	8 $113	9 $181	10 $347
11 $104	12 $90	13 $175	14 $142	15 $108	16 $225	17 $176
18 $94	19 $91	20 $91	21 $98	22 $111	23 $255	24 $173
25 $92	26 $86	27 $86	28 $87	29 $86	30 $87	31 $106

Select dates to see prices and availability

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility)

Suite, 1 King Bed

Room, Multiple Beds

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Spark by Hilton Vestal Binghamton University Area

Have a question?

Prices for upcoming dates