Is parking available at the property?

Free valet parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 8:00 AM to noon for a fee, approximately MXN 250 to 400 for adults and children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Puebla, just steps from Zócalo de Puebla and Puebla Cathedral. It is approximately 0.6 mi from Puebla Convention Center and 1.8 mi from Fort Loreto.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

voco Royalty Puebla Downtown by IHG

What guests think

At voco Royalty Puebla Downtown by IHG, travellers praise the unbeatable Zócalo-front location, very friendly staff, and generally clean, well-kept interiors, while noting that many rooms are small (some windowless) and street or rooftop noise can affect certain stays.

The rooftop terrace and restaurants earn frequent compliments for views and atmosphere, though some guests report inconsistent food quality or service, loud music at times, and limitations with “included” breakfast. Several reviewers also mention sewer odors or minor bathroom maintenance issues, while check-in is typically fast and staff assist with car access in the busy, sometimes pedestrianized center. Overall, it suits travellers who value walkable historic-square energy over extra space and silence.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop terrace and on-site restaurants are a highlight with great views of the cathedral. Staff assist with parking and valet, though parts of the property have been under renovation.

Related guest reviews

8

CARLOS E

24 Sept 2023

·

Stayed 1 night

El hotel está en una ubicación excelente, sin embargo si vas en auto hay que considerar que los fines de semana cierran algunas calles, por lo que es mejor hablar al hotel para que alguien vaya por tu auto y lo estacione por ti. El servicio es excelente!

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10

Vanessa

18 Sept 2023

·

Stayed 2 nights

El hotel ha sido remodelado y quedo muuuy bonito, todos son amables y serviciales, volveria a hospedarme ahi, la ubicación excelente

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8

Elsa

28 Mar 2023

·

Stayed 1 night

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

10

Yuchi

2 Sept 2023

·

Stayed 4 nights

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Jose Manuel

29 Mar 2025

·

Stayed 1 night

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

Carol

13 Nov 2023

·

Stayed 2 nights

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

10

claudia

2 Sept 2025

·

Stayed 2 nights

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Darrell

10 Nov 2025

·

Stayed 2 nights

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Jose

30 Mar 2025

·

Stayed 1 night

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

6

Kasandra

3 Jan 2023

·

Stayed 19,355 nights

No room service, this place is weird in that the have 2 restaurants yet cannot provide room service even though Expedia lists they have it. The bathrooms stink due to their sewer system. It’s awful. The front desk people are rude. The restaurant upstairs is highly overpriced and their food is rather flavorless, basic and low quality. The cleaning staff is great and they pay attention to detail. The hotel is very noisy due to them blasting music at the top restaurant into the late night. The rooftop restaraunt plays their music so loud at 7pm for no reason and it is uncomfortable to have dinner there with family as we have to shout to each-other. Over all, I would not stay here again. The balcony view was nice but it doesn’t make up for all the other issues.

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Cleanliness

Rooms and common areas are frequently described as very clean. Recurring reports note sewer odors in some bathrooms and an occasional lapse like leftover items in drawers.

Related guest reviews

10

Casandra

6 Jan 2026

·

Stayed 1 night

El personal es súper amable y las habitaciones están impecables

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10

Jorge Enrique

7 Dec 2024

·

Stayed 2 nights

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

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10

yadira

6 Aug 2023

·

Stayed 1 night

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

2

IGNACIO

23 Jun 2025

·

Stayed 1 night

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

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10

emilio

22 Jun 2025

·

Stayed 2 nights

Great customer service, rooms very clean, great restaurant facilities.

6

Alejandra

28 Sept 2025

·

Stayed 2 nights

Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.

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8

Ximena

26 Nov 2025

·

Stayed 2 nights

El servicio estuvo excelente y mi estadía igual. Solo hubo un tema de que el baño de repente olía a drenaje. Pero de ahí en fuera muy bueno todo. Muy amables y muy rápido el servicio

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10

Monica

6 Nov 2025

·

Stayed 1 night

hermosa habitación con frente a la catedral, amplia, cómoda, bien distribuida impecable limpieza

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10

Melissa

15 Feb 2025

·

Stayed 2 nights

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

6

Alejandro

6 Sept 2025

·

Stayed 3 nights

Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"

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AI-generated summary based on recent guest reviews

Rooms

Modern and comfortable but often small, with some interior rooms lacking windows; a few suites and balcony rooms are spacious with Zócalo views. Noise can travel from the plaza, lobby, or rooftop, though some rooms have effective soundproofing.

Related guest reviews

6

Diego

24 Feb 2025

·

Stayed 4 nights

Rooms were tiny Bathroom could barely fit in the shower

8

IRENE

29 Oct 2025

·

Stayed 2 nights

En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.

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4

Julia

27 Nov 2023

·

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

10

David

17 Dec 2025

·

Stayed 2 nights

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Roberto

6 Nov 2024

·

Stayed 3 nights

Very nice room with balcony

10

Yuchi

2 Sept 2023

·

Stayed 4 nights

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Yhessika

16 Nov 2025

·

Stayed 1 night

Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla

10

Terrence

5 Nov 2023

·

Stayed 2 nights

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

6

Ben

27 Aug 2023

·

Stayed 2 nights

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

8

Yolanda

25 Sept 2025

·

Stayed 3 nights

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.

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Service

Service is widely praised as warm, attentive, and efficient, with quick check-in and helpful bell or valet support. A few guests report inconsistent front-desk attitude, missing promised inclusions, or occasional billing and baggage mishandling.

Related guest reviews

6

Maria

8 Sept 2024

·

Stayed 1 night

There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.

10

Banyan

22 Dec 2024

·

Stayed 1 night

Very helpful staff, super accommodating very clean attention to detail perfect location

6

Violeta

1 Aug 2025

·

Stayed 2 nights

yo pague una tarifa con desayuno incluido sin embargo cuando tu tarifa ya trae el desayuno incluido el personal del restaurante te trata mal. no te ponen atencion, pides algo y se tardan horas en traerlo y lo hacen de mala gana

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10

kamil

24 Feb 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

6

JOHN

4 Nov 2023

·

Stayed 1 night

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

2

IGNACIO

23 Jun 2025

·

Stayed 1 night

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

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10

Bryant

24 Aug 2025

·

Stayed 1 night

Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy

10

sindy

26 Jul 2024

·

Stayed 3 nights

Fue una estancia increíble!! Me gustó mucho el hotel, la atención del personal es maravillosa todos son muy amables!! Desde que llegas una sonrisa y una súper atención. Fui con mi familia y todos estuvimos muy bien atendidos. La comida es muy sabrosa. Recomiendo ampliamente el hotel Voco Royalty. Ah súper ubicado, pleno centro histórico, frente a la Catedral

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10

Daniel Eduardo

23 Nov 2025

·

Stayed 2 nights

Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema

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6

Kota

17 Jun 2024

·

Stayed 1 night

1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.

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AI-generated summary based on recent guest reviews

Location

Outstanding central spot directly on the Zócalo, walkable to attractions, dining, and shops. The lively setting can bring street activity and weekend traffic restrictions, and some rooms pick up plaza noise.

Related guest reviews

10

Isidro

22 Jun 2025

·

Stayed 2 nights

Location

10

David

17 Dec 2025

·

Stayed 2 nights

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Carolina

30 Dec 2024

·

Stayed 1 night

Great location, clean facility, nice staff.

10

Yuchi

2 Sept 2023

·

Stayed 4 nights

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Edgar

21 Oct 2025

·

Stayed 1 night

Está frente a la Catedral, muy lindo

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10

claudia

2 Sept 2025

·

Stayed 2 nights

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Rafael

18 Dec 2023

·

Stayed 5 nights

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

10

Terrence

5 Nov 2023

·

Stayed 2 nights

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

10

janina

24 Oct 2023

·

Stayed 1 night

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

8

James

27 Oct 2025

·

Stayed 1 night

Hotel is perfectly located.

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Dining

Many enjoyed tasty food, cocktails, and views at the rooftop and ground-floor restaurants, and some praised included meals. Others found service slow, breakfast entitlements limited, occasional quality lapses, and rooftop music too loud.

Related guest reviews

10

Jorge Enrique

7 Dec 2024

·

Stayed 2 nights

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

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8

Gerardo

31 Oct 2024

·

Stayed 2 nights

El servicio del restaurante muy malo. En un desayuno traía cabello

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10

Jasmine

27 Dec 2024

·

Stayed 4 nights

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.

10

Mario

25 Mar 2025

·

Stayed 1 night

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

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10

Jose Manuel

29 Mar 2025

·

Stayed 1 night

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

kamil

24 Feb 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

10

Darrell

10 Nov 2025

·

Stayed 2 nights

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Sheri

4 Sept 2023

·

Stayed 3 nights

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

6

ARMANDO

5 Nov 2023

·

Stayed 2 nights

Excelente ubicación e instalaciones. Desafortunadamente todo el staff aunque tienen ganas y hacen esfuerzos les hace falta capacitación, no tienen ningúna preparacion en hoteleria, se sienten imprvisados desde el check in. El servicio de restaurante malo, el desayuno incluido con cargo adicional es limitado.

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10

John

20 Jan 2025

·

Stayed 4 nights

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $91	3 $109
4 $87	5 $52	6 $94	7 $97	8 $96	9 $99	10 $136
11 $97	12 $99	13 $94	14 $96	15 $113	16 $113	17 $119
18 $92	19 $99	20 $107	21	22	23	24
25 $93	26 $99	27 $105	28 $114	29 $138	30	31 $187

Su	Mo	Tu	We	Th	Fr	Sa
1 $192	2 $105	3 $95	4 $98	5 $108	6 $98	7 $108
8 $83	9 $95	10 $106	11 $99	12 $99	13 $112	14 $110
15 $237	16 $236	17 $223	18 $236	19 $235	20 $232	21 $249
22 $223	23 $236	24 $197	25 $141	26 $92	27 $106	28 $114
29 $78	30 $94

voco Royalty Puebla Downtown by IHG

About this property

Location

Room options

Premium Room, 1 Queen Bed

Grand Room, 1 Queen Bed

Suite, 2 Queen Beds

Suite, 1 King Bed (Cathedral View)

Standard Room, 1 Double Bed, Balcony (Cathedral View)

Standard Room, 1 Queen Bed

Standard Room, 1 Double Bed

Suite, 1 King Bed, Balcony (Cathedral View)

Standard Room

Grand Room, 2 Queen Beds, Balcony (Cathedral View)

Grand Room, 2 Double Beds

Guest reviews of voco Royalty Puebla Downtown by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about voco Royalty Puebla Downtown by IHG

Prices for upcoming dates