Name: voco Royalty Puebla Downtown by IHG
Address: Portal Hidalgo 8, Av. Palafox y Mendoza, Puebla, Puebla, Mexico, Puebla, Puebla, Mexico
Rating: 8.68

Guest reviews

8.7

Fabulous

Based on 313 verified reviews

Who stays here?

Business

6%

Couple

33%

Family

24%

Group

21%

Solo

12%

What guests think

AI-generated summary based on recent guest reviews

At voco Royalty Puebla Downtown by IHG, travellers praise the unbeatable Zócalo-front location, very friendly staff, and generally clean, well-kept interiors, while noting that many rooms are small (some windowless) and street or rooftop noise can affect certain stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Yvette

11 Apr 2026

·

Stayed 4 nights

Beware, unless you have a suite, the rooms have no windows to the outdoors. We had two rooms with two queen beds and while there were windows in the rooms, they were frosted over and were internal. It was like being in an inside cabin on a cruise ship. Although we paid the same price for both rooms, they were not equal. One was much more spacious while the other hardly had counter space to put any toiletries in the bathroom and had no chair to sit in. Outside of these issues, the hotel is in a fabulous location, which we loved. So nice to be right on the zocalo with the church, restaurants and shops at your doorstep. Such a lovely area to walk. Felt completely safe. The lobby is nice, and the restaurant was good.

10

gerardo

15 Mar 2026

·

Stayed 1 night

Wverithing is good

10

mayra

10 Jan 2026

·

Stayed 1 night

We didn't eat at the restaurant

10

Adriana

10 Jan 2026

·

Stayed 2 nights

Good

10

Leonardo

8 Jan 2026

·

Stayed 4 nights

Great hotel, great location and the city was full of life. Perfect location to see a new city.

Portal Hidalgo 8, Av. Palafox y Mendoza, Puebla, Puebla, Mexico

Location

With a stay at voco Royalty Puebla Downtown by IHG, you'll be centrally located in Puebla, steps from Zócalo de Puebla and Puebla Cathedral. This hotel is 0.6 mi (0.9 km) from Puebla Convention Center and 1.8 mi (2.9 km) from Fort Loreto.

Zócalo de Puebla(0.1 Miles)

Santo Domingo Church(0.2 Miles)

Palafoxiana Library(0.2 Miles)

Rosario Chapel(0.2 Miles)

Iglesia de la Compañía(0.2 Miles)

Bello Museum(0.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available on-site. However, parking height restrictions apply.

Continental breakfasts are available daily from 8:00 AM to noon for a fee, approximately MXN 250 to 400 for adults and children.

No pets and no service animals are allowed at this property.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

The hotel is centrally located in Puebla, just steps from Zócalo de Puebla and Puebla Cathedral. It is approximately 0.6 mi from Puebla Convention Center and 1.8 mi from Fort Loreto.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

voco Royalty Puebla Downtown by IHG

Amenities

Property description

Book on Vio