Essential by Dorint Interlaken
From
$244
/ night
Select dates to see prices and availability
From
$244
/ night
About this property
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Dining
Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 115 individually decorated guestrooms, featuring espresso makers and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Location
With a stay at Essential by Dorint Interlaken in Interlaken (Central Interlaken), you'll be within a 10-minute drive of Lake Brienz and Mystery Rooms. This hotel is 7.9 mi (12.8 km) from Staubbach Falls and 0.3 mi (0.5 km) from Hoeheweg.
What's nearby
Mystery Rooms(0.2 miles)
St. James Way(0.3 miles)
Hoeheweg(0.3 miles)
Kunsthaus Interlaken(0.4 miles)
Höhematte Park(0.4 miles)
Tourist Museum(0.5 miles)
Interlaken Casino(0.7 miles)
Bodelibad(0.8 miles)
Tell-Spiele(0.9 miles)
Unspunnen Castle(1.1 miles)
Interlaken Ost Ferry Terminal(1.2 miles)
Gasthof Baeren(1.5 miles)
Jungfrau Park(1.6 miles)
Lake Thun(1.7 miles)
Golf Club Interlaken-Unterseen(2 miles)
The nearest major airport is Bern (BRN-Belp)(31.3 miles)
Parking
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Banquet Facilities
Luggage Storage
Location
Rugenparkstrasse 8 - 10, Central Interlaken, Interlaken, Switzerland
Mystery Rooms (0.2 miles)
St. James Way (0.3 miles)
Hoeheweg (0.3 miles)
Kunsthaus Interlaken (0.4 miles)
Höhematte Park (0.4 miles)
Tourist Museum (0.5 miles)
Room options
6
Essential Apartment (No a C) Annex Building
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
581 ft²
HeatingWi-Fi (Free)Private Bathroom
7
Junior Suite, Patio
Room details
2 Twin Beds
and 1 Bunk Bed
Sleeps 2
237 ft²
Deck or PatioHeatingWi-Fi (Free)Private Bathroom
10
Superior Apartment (No a C) Annex Building
Room details
2 Twin Beds
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
5
Essential Zimmer 14 M
Room details
2 Twin Beds
Sleeps 2
151 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Superior Zimmer 14 M
Room details
2 Twin Beds
Sleeps 2
151 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Comfort Apartment (No a C) Annex Building
Room details
4× Twin Beds
Sleeps 4
HeatingWi-Fi (Free)Separate Living Room
7
Junior Suite with 2 Terraces
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
HeatingWi-Fi (Free)Private BathroomPatio
5
Family Room
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
237 ft²
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Essential by Dorint Interlaken
8.6
Fabulous
Based on 783 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Essential by Dorint Interlaken - New Opening delivers modern accommodation in an exceptionally convenient spot right on Interlaken West station, with a widely praised, plentiful breakfast and generally friendly staff making it an easy base for regional trips.
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What guests think
Essential by Dorint Interlaken - New Opening delivers modern accommodation in an exceptionally convenient spot right on Interlaken West station, with a widely praised, plentiful breakfast and generally friendly staff making it an easy base for regional trips.
Some guests struggled with warm rooms or weak air conditioning, and a few noticed train noise or views toward walls. Rooms can be on the small side, and several mention missing in-room extras like a fridge, kettle, or iron. Cleanliness is usually good yet occasionally inconsistent, and reception service and deposit or charging policies drew mixed feedback. A practical choice for exploring the region.
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AI-generated summary based on recent guest reviews
Facilities
On-site bar receives positive mentions, and underground parking is available (paid). Few other facilities are highlighted in the reviews.
Related guest reviews
10
Mohammed Jad
Oct 5, 2025
·
Stayed 2 nights
Only concern was the amenities in the room was missing , to be honest also the charge of the parking. Beside this everything was food
Only concern was the amenities in the room was missing , to be honest also the charge of the parking. Beside this everything was food
8
Derek
Nov 27, 2024
·
Stayed 4 nights
Modern facility in excellent location.
Modern facility in excellent location.
8
Marcin
Jun 14, 2025
·
Stayed 2 nights
Nice and clean. Underground parking. Right by the train station but still quiet. Good breakfast and bar.
Nice and clean. Underground parking. Right by the train station but still quiet. Good breakfast and bar.
6
julie
Sep 16, 2024
·
Stayed 1 night
The parking is not obvious and you can end up searching for a parking space to check in and then get access to the car park. Very central to Interlaken though as the hotel backs onto the railway station which you cannot hear - good insulation
The parking is not obvious and you can end up searching for a parking space to check in and then get access to the car park. Very central to Interlaken though as the hotel backs onto the railway station which you cannot hear - good insulation
10
Susan
Sep 3, 2025
·
Stayed 3 nights
Great location in town with underground parking. Wonderful, helpful staff. Client in room despite being next door to train station.
Great location in town with underground parking. Wonderful, helpful staff. Client in room despite being next door to train station.
10
Rei
Dec 7, 2024
·
Stayed 2 nights
Doorstep to Interlaken West train station. Migros and a shopping mall are just opposite. High speed wifi. Breakfast is good. Junior suite comes with a bunk bed for my kids and an open patio facing the lake. Beautiful view. Luggage storage available. Cons: Toilet door no lock. Room size is good for stay. Just no much space in room to open our 4 luggages.
Doorstep to Interlaken West train station. Migros and a shopping mall are just opposite. High speed wifi. Breakfast is good. Junior suite comes with a bunk bed for my kids and an open patio facing the lake. Beautiful view. Luggage storage available. Cons: Toilet door no lock. Room size is good for stay. Just no much space in room to open our 4 luggages.
10
Ray
May 19, 2025
·
Stayed 3 nights
New and modern rooms are very nice. No need to use EU plug adapter to recharge phones as the charging cords plug directly into wall terminals. Great location just behind the train and boat cruise station. Very affordable 24 hour parking across the street below the Migros shopping mall. Staff is very knowledgeable and always ready to help. Highly recommend.
New and modern rooms are very nice. No need to use EU plug adapter to recharge phones as the charging cords plug directly into wall terminals. Great location just behind the train and boat cruise station. Very affordable 24 hour parking across the street below the Migros shopping mall. Staff is very knowledgeable and always ready to help. Highly recommend.
10
Barbara
Jun 15, 2025
·
Stayed 2 nights
The staff is Amazing especialy the Gentleman at the Bar he’s name starts with letter S and he came from 🇵🇱 Poland. Please let us know his name please please. He is the most gentle and a very hard worker .
The staff is Amazing especialy the Gentleman at the Bar he’s name starts with letter S and he came from 🇵🇱 Poland. Please let us know his name please please. He is the most gentle and a very hard worker .
10
David
Sep 10, 2025
·
Stayed 3 nights
Great hotel based at the end of the platform at Interlaken west station, great base to hop on a train to Interlaken ost for connections to lauterbrunnen and Grindelwald , great hotel bar. Staff were excellent, definitely one for a future stop
Great hotel based at the end of the platform at Interlaken west station, great base to hop on a train to Interlaken ost for connections to lauterbrunnen and Grindelwald , great hotel bar. Staff were excellent, definitely one for a future stop
8
Anupama
Sep 17, 2025
·
Stayed 1 night
We had a pleasant stay at this hotel. The rooms were clean, and the breakfast selection was very good. The bar options are a bit limited, and there are no other dining options within the hotel itself, though there is an Indian restaurant nearby that was just okay. The location is convenient—close to shopping and the bus terminal. One thing to note is that one side of the hotel faces the train platform. If you’re a light sleeper, the train noise can be noticeable, so it’s worth requesting a room on the quieter side. Overall, a comfortable stay with a few minor drawbacks.
We had a pleasant stay at this hotel. The rooms were clean, and the breakfast selection was very good. The bar options are a bit limited, and there are no other dining options within the hotel itself, though there is an Indian restaurant nearby that was just okay. The location is convenient—close to shopping and the bus terminal. One thing to note is that one side of the hotel faces the train platform. If you’re a light sleeper, the train noise can be noticeable, so it’s worth requesting a room on the quieter side. Overall, a comfortable stay with a few minor drawbacks.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the property as very clean and well maintained, but several report dust, odors, or superficial housekeeping, with a few cases of rooms not properly cleaned on arrival.
Related guest reviews
6
Tsz Hei
Sep 3, 2025
·
Stayed 1 night
工作人員服務很好，我對於火車票有少許問題，酒店職員幫忙打給SBB. 免費早餐有很多選擇，也很美味 房間清潔，但不知為何有時會有臭渠味。
工作人員服務很好，我對於火車票有少許問題，酒店職員幫忙打給SBB. 免費早餐有很多選擇，也很美味 房間清潔，但不知為何有時會有臭渠味。
2
Victoria
Oct 5, 2025
·
Stayed 2 nights
This hotel was the worst part of our trip. Our room wasn’t clean upon arrival. The front desk staff then got us another room and asked him to inspect the room with me. We both then noticed that room wasn’t clean either. Finally our third room they have chosen ONCE AGAIN not cleaned. I was so uncomfortable at this point I didn’t know what else wasn’t clean in this hotel. The employee himself was so embarrassed and wouldn’t stop apologizing. The hotel manager was absolutely awful!! He didn’t even care to acknowledge my husband and I and just stood there standing. The two front desk employees were the only ones who seemed to try. Nothing was done and they just said “do you want to try another room or we can send someone up to clean one of the rooms you’ve seen”. Please don’t stay here. Interlaken offers so many beautiful and CLEAN hotels. This was an absolute nightmare and set back our vacation.
This hotel was the worst part of our trip. Our room wasn’t clean upon arrival. The front desk staff then got us another room and asked him to inspect the room with me. We both then noticed that room wasn’t clean either. Finally our third room they have chosen ONCE AGAIN not cleaned. I was so uncomfortable at this point I didn’t know what else wasn’t clean in this hotel. The employee himself was so embarrassed and wouldn’t stop apologizing. The hotel manager was absolutely awful!! He didn’t even care to acknowledge my husband and I and just stood there standing. The two front desk employees were the only ones who seemed to try. Nothing was done and they just said “do you want to try another room or we can send someone up to clean one of the rooms you’ve seen”. Please don’t stay here. Interlaken offers so many beautiful and CLEAN hotels. This was an absolute nightmare and set back our vacation.
6
Addakin
Sep 7, 2024
·
Stayed 3 nights
The location and property were great! Loved the free breakfast and it was very close to all. The cleaning service was poor, we were forgotten one day despite putting the sign out, and only half the room was cleaned the second day.
The location and property were great! Loved the free breakfast and it was very close to all. The cleaning service was poor, we were forgotten one day despite putting the sign out, and only half the room was cleaned the second day.
8
Renata
Oct 12, 2025
·
Stayed 3 nights
Hotel excelente, muito bem localizado. O unico ponto negativo foi a limpeza, muito superficial. Marcas de copos no banheiro e na mesa.
Hotel excelente, muito bem localizado. O unico ponto negativo foi a limpeza, muito superficial. Marcas de copos no banheiro e na mesa.
10
Murray James
Nov 28, 2025
·
Stayed 2 nights
Great apartment in the annex - spacious, clean, modern and with all required amenities. Staff were super friendly and helpful and excellent hot/cold buffet breakfast.
Great apartment in the annex - spacious, clean, modern and with all required amenities. Staff were super friendly and helpful and excellent hot/cold buffet breakfast.
10
Zia H
Sep 5, 2024
·
Stayed 2 nights
Very clean. Very convenient. Interlaken west station is attached to backside of hotel which is so convenient. No noise. Very quiet. Excellent warm breakfast. I will definitely stay again whenever I come to Interlaken
Very clean. Very convenient. Interlaken west station is attached to backside of hotel which is so convenient. No noise. Very quiet. Excellent warm breakfast. I will definitely stay again whenever I come to Interlaken
6
Fasel
Jul 12, 2025
·
Stayed 2 nights
Cleanliness was poor, dusty room, half slap dash cleaning, used coffee mugs left in room despite room being cleaned. No water given
Cleanliness was poor, dusty room, half slap dash cleaning, used coffee mugs left in room despite room being cleaned. No water given
10
LEE JI
Nov 3, 2025
·
Stayed 3 nights
호텔 로비부터 객실까지 어느곳하나 청결하지 않은 공간이 없었습니다. 침대는 아주 푹신하지도 딱딱하지도 않아 편하게 쉬기 좋았고 제가 디스크 환자인데 불편함 없었습니다. 조식은 유럽식 아침식사 잘 못하시는 어머니께서 너무 맛있다고 2접시씩 드실정도로 훌륭했고 인포메이션부터 레스토랑까지 모든 직원분들의 친절함은 감사할정도였습니다. 제가 융프라우 철도 할인권을 1장만 프린트 해갔는데 융프라우 가는날 인당 1장씩인걸 뒤늦게 발견하고 인포메이션에 복사 요청드렸는데 아주 흔쾌히 친절하게 도와주셔서 너무 감사했습니다. 그리고 가장 좋았던점은 뒷문으로 나가면 기차 플랫폼입니다^^기차역 입구가 아닌 플랫폼이요^^ 동역이든 루체른이든 체르마트든 어딜 가던지 뒷문으로 나가면 됩니다. 그럼에도 불구하고 객실에서는 기차와 관련된 소음은 전혀 듣지 못했습니다.호텔예약할때 동역으로 착각하고 잘못예약해서 나중에 서역인걸 알고 많이 당황했는데 오히려 너무 행운이었습니다. 다음에 다시 인터라켄을 간다면 꼭 다시 숙박할거예요!!!
호텔 로비부터 객실까지 어느곳하나 청결하지 않은 공간이 없었습니다. 침대는 아주 푹신하지도 딱딱하지도 않아 편하게 쉬기 좋았고 제가 디스크 환자인데 불편함 없었습니다. 조식은 유럽식 아침식사 잘 못하시는 어머니께서 너무 맛있다고 2접시씩 드실정도로 훌륭했고 인포메이션부터 레스토랑까지 모든 직원분들의 친절함은 감사할정도였습니다. 제가 융프라우 철도 할인권을 1장만 프린트 해갔는데 융프라우 가는날 인당 1장씩인걸 뒤늦게 발견하고 인포메이션에 복사 요청드렸는데 아주 흔쾌히 친절하게 도와주셔서 너무 감사했습니다. 그리고 가장 좋았던점은 뒷문으로 나가면 기차 플랫폼입니다^^기차역 입구가 아닌 플랫폼이요^^ 동역이든 루체른이든 체르마트든 어딜 가던지 뒷문으로 나가면 됩니다. 그럼에도 불구하고 객실에서는 기차와 관련된 소음은 전혀 듣지 못했습니다.호텔예약할때 동역으로 착각하고 잘못예약해서 나중에 서역인걸 알고 많이 당황했는데 오히려 너무 행운이었습니다. 다음에 다시 인터라켄을 간다면 꼭 다시 숙박할거예요!!!
6
Rans
Oct 3, 2025
·
Stayed 3 nights
Wish you could control the air conditioner in the room. Had to sleep with windows open and so did others with very loud kids. Our view out the windows was a closed in box of the building walls. Walls had visible dust on them. Will go to another hotel next time.
Wish you could control the air conditioner in the room. Had to sleep with windows open and so did others with very loud kids. Our view out the windows was a closed in box of the building walls. Walls had visible dust on them. Will go to another hotel next time.
10
Karine
Aug 27, 2025
·
Stayed 4 nights
Very clean hotel and excellent service
Very clean hotel and excellent service
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and generally comfortable, with good soundproofing from trains and, in some cases, scenic mountain or river views. Common drawbacks include weak or ineffective AC, smaller layouts, and limited in-room amenities such as a fridge, kettle, or iron.
Related guest reviews
6
Sophie
May 26, 2025
·
Stayed 3 nights
Really great location and friendly staff. We chose to pay at the property but the hotel charged us before arrival instead of the normal process of paying at check-in or check-out with no real explanation as to why. The second big problem is that the rooms are so hot. You can’t get a good sleep even with the window open (outside air temperature was below 10 degrees C) and with the fan (which they gave us to fix the problem) on full blast all night, the temperature in the room was 24 degrees C. Given that we stayed in springtime and the daytime is warm there was no need to heat the rooms. The AC in the rooms didn’t work and although it was meant to bring the temperature down to 18 (that was the minimum possible) it didn’t bring it below 26 degrees at night without the window open. The location and comfort of the beds were great. The staff were as helpful as possible but could not fix the problem. This will be a bigger problem in summer. The problem was in many rooms as we heard several guests ask about the same issue.
Really great location and friendly staff. We chose to pay at the property but the hotel charged us before arrival instead of the normal process of paying at check-in or check-out with no real explanation as to why. The second big problem is that the rooms are so hot. You can’t get a good sleep even with the window open (outside air temperature was below 10 degrees C) and with the fan (which they gave us to fix the problem) on full blast all night, the temperature in the room was 24 degrees C. Given that we stayed in springtime and the daytime is warm there was no need to heat the rooms. The AC in the rooms didn’t work and although it was meant to bring the temperature down to 18 (that was the minimum possible) it didn’t bring it below 26 degrees at night without the window open. The location and comfort of the beds were great. The staff were as helpful as possible but could not fix the problem. This will be a bigger problem in summer. The problem was in many rooms as we heard several guests ask about the same issue.
6
Jon
Sep 20, 2025
·
Stayed 2 nights
Closest hotel to the Interlaken West station. Newly renovated. Gets hot and rooms are a bit small.
Closest hotel to the Interlaken West station. Newly renovated. Gets hot and rooms are a bit small.
10
Jongzhi
Nov 16, 2025
·
Stayed 5 nights
Room was great. Staff was friendly. But no fridge or water boiler in the room.
Room was great. Staff was friendly. But no fridge or water boiler in the room.
10
Galen
Oct 13, 2025
·
Stayed 6 nights
Great room with a view of the water and mountains. Breakfast buffett is amazing and has everything. Hotel is at Interlaken West train station and comes with free train/bus pass for use within town. TV was modern enough I could stream from my phone. Hotel workers were friendly and informative. I got hot water for my noodles. No cooking items or fridge are in rooms. Just coffee machine.
Great room with a view of the water and mountains. Breakfast buffett is amazing and has everything. Hotel is at Interlaken West train station and comes with free train/bus pass for use within town. TV was modern enough I could stream from my phone. Hotel workers were friendly and informative. I got hot water for my noodles. No cooking items or fridge are in rooms. Just coffee machine.
10
Mike
Nov 10, 2025
·
Stayed 3 nights
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
10
Murilo
Nov 21, 2025
·
Stayed 2 nights
Bom hotel, equipe atenciosa. Para quem vai de trem é perfeita! A estação fica “dentro” do hotel, e é extremamente silencioso.
Bom hotel, equipe atenciosa. Para quem vai de trem é perfeita! A estação fica “dentro” do hotel, e é extremamente silencioso.
10
Pedro
Dec 9, 2025
·
Stayed 3 nights
Excelente hotel, dentro da estação de trem de Interlaken, dois passos pra fora, você já está dentro do trem para destinos incríveis. Quartos limpos, espaços, com uma vista surreal para os Alpes e o lago. Café da manhã impecável.
Excelente hotel, dentro da estação de trem de Interlaken, dois passos pra fora, você já está dentro do trem para destinos incríveis. Quartos limpos, espaços, com uma vista surreal para os Alpes e o lago. Café da manhã impecável.
8
Pritpal
Nov 9, 2024
·
Stayed 2 nights
The rooms categories isn't not listed when booked. I spent more then US$ 230.00 for a cave type room which has no view at all. Paid $50.00/ night extra for a room with outside view. Rooms have no microwave, waterb oiling cattle & refrigerator. Also no iron inside the room. They provides upon request. Bathroos are so small and ignored by house keepers for shampoo, conditioner, body lotion etc. No space for clothes to hang. Basically very small rooms that you can hardly move around.
The rooms categories isn't not listed when booked. I spent more then US$ 230.00 for a cave type room which has no view at all. Paid $50.00/ night extra for a room with outside view. Rooms have no microwave, waterb oiling cattle & refrigerator. Also no iron inside the room. They provides upon request. Bathroos are so small and ignored by house keepers for shampoo, conditioner, body lotion etc. No space for clothes to hang. Basically very small rooms that you can hardly move around.
6
nina
Mar 22, 2025
·
Stayed 2 nights
The room was a Mountain View except you can see a parking lot and the train station was right next to our room so it stayed loud. The room was too hot and we had a very hard time sleeping. You can open the window but it’s almost all covered with a metal decoration so no air flow really gets in. Would not stay again. It is a nice hotel with great breakfast.
The room was a Mountain View except you can see a parking lot and the train station was right next to our room so it stayed loud. The room was too hot and we had a very hard time sleeping. You can open the window but it’s almost all covered with a metal decoration so no air flow really gets in. Would not stay again. It is a nice hotel with great breakfast.
8
Waqas
Aug 17, 2025
·
Stayed 3 nights
Neat rooms, good breakfast - only thing to mention didn’t have proper AC in the rooms and it was upto 30 degrees while we were there
Neat rooms, good breakfast - only thing to mention didn’t have proper AC in the rooms and it was upto 30 degrees while we were there
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful. However, multiple reviews cite impersonal or unhelpful reception, deposit/charging confusion, and inconsistent responses to noise, cleanliness, or room issues.
Related guest reviews
6
Sophie
May 26, 2025
·
Stayed 3 nights
Really great location and friendly staff. We chose to pay at the property but the hotel charged us before arrival instead of the normal process of paying at check-in or check-out with no real explanation as to why. The second big problem is that the rooms are so hot. You can’t get a good sleep even with the window open (outside air temperature was below 10 degrees C) and with the fan (which they gave us to fix the problem) on full blast all night, the temperature in the room was 24 degrees C. Given that we stayed in springtime and the daytime is warm there was no need to heat the rooms. The AC in the rooms didn’t work and although it was meant to bring the temperature down to 18 (that was the minimum possible) it didn’t bring it below 26 degrees at night without the window open. The location and comfort of the beds were great. The staff were as helpful as possible but could not fix the problem. This will be a bigger problem in summer. The problem was in many rooms as we heard several guests ask about the same issue.
Really great location and friendly staff. We chose to pay at the property but the hotel charged us before arrival instead of the normal process of paying at check-in or check-out with no real explanation as to why. The second big problem is that the rooms are so hot. You can’t get a good sleep even with the window open (outside air temperature was below 10 degrees C) and with the fan (which they gave us to fix the problem) on full blast all night, the temperature in the room was 24 degrees C. Given that we stayed in springtime and the daytime is warm there was no need to heat the rooms. The AC in the rooms didn’t work and although it was meant to bring the temperature down to 18 (that was the minimum possible) it didn’t bring it below 26 degrees at night without the window open. The location and comfort of the beds were great. The staff were as helpful as possible but could not fix the problem. This will be a bigger problem in summer. The problem was in many rooms as we heard several guests ask about the same issue.
2
Victoria
Oct 5, 2025
·
Stayed 2 nights
This hotel was the worst part of our trip. Our room wasn’t clean upon arrival. The front desk staff then got us another room and asked him to inspect the room with me. We both then noticed that room wasn’t clean either. Finally our third room they have chosen ONCE AGAIN not cleaned. I was so uncomfortable at this point I didn’t know what else wasn’t clean in this hotel. The employee himself was so embarrassed and wouldn’t stop apologizing. The hotel manager was absolutely awful!! He didn’t even care to acknowledge my husband and I and just stood there standing. The two front desk employees were the only ones who seemed to try. Nothing was done and they just said “do you want to try another room or we can send someone up to clean one of the rooms you’ve seen”. Please don’t stay here. Interlaken offers so many beautiful and CLEAN hotels. This was an absolute nightmare and set back our vacation.
This hotel was the worst part of our trip. Our room wasn’t clean upon arrival. The front desk staff then got us another room and asked him to inspect the room with me. We both then noticed that room wasn’t clean either. Finally our third room they have chosen ONCE AGAIN not cleaned. I was so uncomfortable at this point I didn’t know what else wasn’t clean in this hotel. The employee himself was so embarrassed and wouldn’t stop apologizing. The hotel manager was absolutely awful!! He didn’t even care to acknowledge my husband and I and just stood there standing. The two front desk employees were the only ones who seemed to try. Nothing was done and they just said “do you want to try another room or we can send someone up to clean one of the rooms you’ve seen”. Please don’t stay here. Interlaken offers so many beautiful and CLEAN hotels. This was an absolute nightmare and set back our vacation.
6
SALIM
Aug 4, 2024
·
Stayed 2 nights
Location: Excellent, easy access to tourist attractions and essential facilities. Services:Below average, in need of improvement. Staff: Generally below average, except for Mr. Hussein and Ms. Chiara, who provided great assistance and resolved some issues.
Location: Excellent, easy access to tourist attractions and essential facilities. Services:Below average, in need of improvement. Staff: Generally below average, except for Mr. Hussein and Ms. Chiara, who provided great assistance and resolved some issues.
6
Ka Wah
May 28, 2024
·
Stayed 1 night
Location is great. However hotel charge out the deposit from my account which is very confused, it will take another 6-7 days refund after checkout. This will involve extra bank charge. Suggest hotel only need to hold credit for the deposit. ☹️
Location is great. However hotel charge out the deposit from my account which is very confused, it will take another 6-7 days refund after checkout. This will involve extra bank charge. Suggest hotel only need to hold credit for the deposit. ☹️
10
Susan
Oct 19, 2025
·
Stayed 2 nights
We were able to check in a bit early which was great after traveling. Breakfast buffet was amazing and the staff were all helpful and friendly.
We were able to check in a bit early which was great after traveling. Breakfast buffet was amazing and the staff were all helpful and friendly.
6
taminder
May 10, 2025
·
Stayed 1 night
The location is great and the breakfast was decent. Bar tender was great, really attentive. Downside for me was the reception staff, very rude, impersonal and unhelpful, totally the opposite for people working in hospitality. Room has good facilities, a little small and dusty but overall good quality. Not sure I would recommend the hotel just because of how poor the reception staff were.
The location is great and the breakfast was decent. Bar tender was great, really attentive. Downside for me was the reception staff, very rude, impersonal and unhelpful, totally the opposite for people working in hospitality. Room has good facilities, a little small and dusty but overall good quality. Not sure I would recommend the hotel just because of how poor the reception staff were.
10
Benjamin
Sep 2, 2024
·
Stayed 3 nights
The staff was very helpful and friendly.
The staff was very helpful and friendly.
10
Jeff
Jun 11, 2025
·
Stayed 3 nights
Eduardo at the front desk was really friendly and helpful. Very cool lady working at the bar too. Friendly all around
Eduardo at the front desk was really friendly and helpful. Very cool lady working at the bar too. Friendly all around
4
Tina
Sep 2, 2025
·
Stayed 1 night
⭐ 2/10 – Very Disappointing Stay I rarely write negative reviews, but this hotel experience was truly disappointing. Our room was directly above the train tracks, and when I asked politely to move to a higher floor, the reception staff brushed me off without a smile. They claimed all rooms were occupied, yet the Expedia app showed multiple available rooms in the same category. To make matters worse, when I mentioned the loud train noise, the 2 lady receptionists ant night insisted it was “not possible” to hear it, which felt dismissive and insulting. I didn’t know that accusing customers lying is part of the service. (I have recorded the noises on videos of the management team wants to hear them) The room was also very dusty, adding to the discomfort. On the bright side, the complimentary breakfast was wonderful, with plenty of variety, and the gentleman at reception during the day was kind and professional. Unfortunately, the unhelpful staff, noise, and lack of honesty overshadowed these positives, and I cannot recommend this hotel.
⭐ 2/10 – Very Disappointing Stay I rarely write negative reviews, but this hotel experience was truly disappointing. Our room was directly above the train tracks, and when I asked politely to move to a higher floor, the reception staff brushed me off without a smile. They claimed all rooms were occupied, yet the Expedia app showed multiple available rooms in the same category. To make matters worse, when I mentioned the loud train noise, the 2 lady receptionists ant night insisted it was “not possible” to hear it, which felt dismissive and insulting. I didn’t know that accusing customers lying is part of the service. (I have recorded the noises on videos of the management team wants to hear them) The room was also very dusty, adding to the discomfort. On the bright side, the complimentary breakfast was wonderful, with plenty of variety, and the gentleman at reception during the day was kind and professional. Unfortunately, the unhelpful staff, noise, and lack of honesty overshadowed these positives, and I cannot recommend this hotel.
10
JOHN
May 13, 2025
·
Stayed 4 nights
An amazing hotel in Interlaken. Probably the best location in Interlaken with a door right on the train platform. Staff is excellent, very knowledgeable and friendly. I would specifically mention Julie at the reception. Breakfast was delicious with many varieties. The room was about the right size with a very comfortable bed. I highly recommend this hotel and would definitely stay there again in our next visit
An amazing hotel in Interlaken. Probably the best location in Interlaken with a door right on the train platform. Staff is excellent, very knowledgeable and friendly. I would specifically mention Julie at the reception. Breakfast was delicious with many varieties. The room was about the right size with a very comfortable bed. I highly recommend this hotel and would definitely stay there again in our next visit
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AI-generated summary based on recent guest reviews
Location
Exceptional location directly at Interlaken West station with easy access to trains, buses, boats, shops, and supermarkets, and it’s walkable to town. Some note rooms face the platform and that connections at Interlaken Ost require a short train or bus ride.
Related guest reviews
8
Melissa
Aug 20, 2025
·
Stayed 2 nights
The location is on the West side of town so you do have to take a short train ride to Ost station each time you travel. Even though it’s next to the train station, we did not hear it at all! It was quiet, comfortable and the staff was very helpful. The breakfast is good and it’s nice to have grocery store across the street.
The location is on the West side of town so you do have to take a short train ride to Ost station each time you travel. Even though it’s next to the train station, we did not hear it at all! It was quiet, comfortable and the staff was very helpful. The breakfast is good and it’s nice to have grocery store across the street.
10
Hina
Aug 16, 2025
·
Stayed 3 nights
Great location for the train station
Great location for the train station
10
Mike
Nov 10, 2025
·
Stayed 3 nights
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
10
Henry
Apr 9, 2025
·
Stayed 3 nights
Hotel was centrally located. Walkable from the train station.
Hotel was centrally located. Walkable from the train station.
10
Danielli
Nov 14, 2025
·
Stayed 6 nights
Very convenient location right on the train station! Our room was clean. The breakfast buffet was amazing! Lots of selection! Highly recommend this hotel!
Very convenient location right on the train station! Our room was clean. The breakfast buffet was amazing! Lots of selection! Highly recommend this hotel!
8
Hoi Ying
Oct 7, 2024
·
Stayed 2 nights
Location - It is just right next to Interlaken West Station, but it is still quite with good river view. Although it is 30 mins walking to Interlaken Ost Station, there is bus stop around the hotel and visitor card will be provided by hotel to take the public transport Migros is opposite to the hotel which is convenient for shopping Breakfast starts from 0630 with good range of choices though the taste is on average
Location - It is just right next to Interlaken West Station, but it is still quite with good river view. Although it is 30 mins walking to Interlaken Ost Station, there is bus stop around the hotel and visitor card will be provided by hotel to take the public transport Migros is opposite to the hotel which is convenient for shopping Breakfast starts from 0630 with good range of choices though the taste is on average
10
Maria Criselda DeLeon
Apr 29, 2025
·
Stayed 3 nights
Very accessible to/from attractions in the surrounding areas.
Very accessible to/from attractions in the surrounding areas.
10
alejandro
May 27, 2025
·
Stayed 1 night
Excelent location, right there train station
Excelent location, right there train station
10
Lee Tiang
Dec 27, 2024
·
Stayed 3 nights
Hotel was just next to Interlaken West station and it was so convenient for us to get around! There’s a shopping mall and supermarket across the road as well. Beautiful hotel and gorgeous rooms.
Hotel was just next to Interlaken West station and it was so convenient for us to get around! There’s a shopping mall and supermarket across the road as well. Beautiful hotel and gorgeous rooms.
10
Sally
Oct 19, 2025
·
Stayed 1 night
Convenient a few steps from train station (Interlaken west), friendly staff, clean, quiet, beautiful view.
Convenient a few steps from train station (Interlaken west), friendly staff, clean, quiet, beautiful view.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is a standout across reviews—plentiful, fresh, and varied—with good coffee. Minor notes include occasional crowding or specific items not to taste, and only limited mentions of the bar or other dining.
Related guest reviews
10
David
Apr 4, 2025
·
Stayed 1 night
Next to platform of train station but quiet. Good breakfast.
Next to platform of train station but quiet. Good breakfast.
10
Christina
Jun 18, 2025
·
Stayed 2 nights
Lovely hotel, everything we needed for our 2 night stay. Staff very friendly and helpful. ** This hotel has so much selection for breakfast, I was very impressed! All food was fresh and plentiful, very good start to the day!
Lovely hotel, everything we needed for our 2 night stay. Staff very friendly and helpful. ** This hotel has so much selection for breakfast, I was very impressed! All food was fresh and plentiful, very good start to the day!
10
Mike
Nov 10, 2025
·
Stayed 3 nights
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
Fantastic location to explore the Jungfraujoch region. Wonderful room spacious and well appointed. Breakfast was consistently good and staff were amenable and friendly. Highly recommend staying here if you are visiting the Jungfraujoch region. Train station directly outside the hotel was fantastic and made it easy to get around on day trips. Rooms are well insulated and didn’t hear any train noise throughout our entire stay, 3 nights.
10
Camilla Joy
Oct 6, 2025
·
Stayed 1 night
Great breakfast
Great breakfast
10
Jessenia
Nov 4, 2025
·
Stayed 2 nights
Clean and comfortable. Great breakfast.
Clean and comfortable. Great breakfast.
10
Susan
Oct 19, 2025
·
Stayed 2 nights
We were able to check in a bit early which was great after traveling. Breakfast buffet was amazing and the staff were all helpful and friendly.
We were able to check in a bit early which was great after traveling. Breakfast buffet was amazing and the staff were all helpful and friendly.
10
Douglas
Apr 28, 2024
·
Stayed 1 night
It’s a very clean and nice hotel. Great breakfast.
It’s a very clean and nice hotel. Great breakfast.
10
Samara
Dec 13, 2025
·
Stayed 3 nights
There was a lot of variety for breakfast, including a coffee machine that made many different espresso based drinks!
There was a lot of variety for breakfast, including a coffee machine that made many different espresso based drinks!
10
Raul
Nov 6, 2025
·
Stayed 2 nights
Everything was excelent. Delicious breakfast
Everything was excelent. Delicious breakfast
8
Anupama
Sep 17, 2025
·
Stayed 1 night
We had a pleasant stay at this hotel. The rooms were clean, and the breakfast selection was very good. The bar options are a bit limited, and there are no other dining options within the hotel itself, though there is an Indian restaurant nearby that was just okay. The location is convenient—close to shopping and the bus terminal. One thing to note is that one side of the hotel faces the train platform. If you’re a light sleeper, the train noise can be noticeable, so it’s worth requesting a room on the quieter side. Overall, a comfortable stay with a few minor drawbacks.
We had a pleasant stay at this hotel. The rooms were clean, and the breakfast selection was very good. The bar options are a bit limited, and there are no other dining options within the hotel itself, though there is an Indian restaurant nearby that was just okay. The location is convenient—close to shopping and the bus terminal. One thing to note is that one side of the hotel faces the train platform. If you’re a light sleeper, the train noise can be noticeable, so it’s worth requesting a room on the quieter side. Overall, a comfortable stay with a few minor drawbacks.
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AI-generated summary based on recent guest reviews
8
Jin
4 weeks ago
·
Stayed 3 nights
The location is its best feature. Out of train and you walk in the hotel. Breakfast is the same everyday. It gets boring.
The location is its best feature. Out of train and you walk in the hotel. Breakfast is the same everyday. It gets boring.
10
Patty
Oct 4, 2026
·
Stayed 1 night
Excellent staff, location and room. Enjoyed our stay at your hotel.
Excellent staff, location and room. Enjoyed our stay at your hotel.
8
John
Sep 29, 2026
·
Stayed 4 nights
4 days of same breakfast was little bit too much.
4 days of same breakfast was little bit too much.
6
Jean-Marie
Sep 26, 2026
·
Stayed 2 nights
Very small room and above train station
Very small room and above train station
6
Anand
Sep 23, 2026
·
Stayed 3 nights
The hotel is modern but it’s situated on train tracks. It’s on top of a portion of interlaken west station. Nice convenient location but the noise is clear. Mind you we had a superior room. The staff was super helpful and helped us change rooms at 2nd floor a S we could not sleep at night. But come on. Also short staffed on cleaning crew and we had to wait when rooms were changed. No separate shampoo and conditioner and body soap. Superior room? Breakfast was good.
The hotel is modern but it’s situated on train tracks. It’s on top of a portion of interlaken west station. Nice convenient location but the noise is clear. Mind you we had a superior room. The staff was super helpful and helped us change rooms at 2nd floor a S we could not sleep at night. But come on. Also short staffed on cleaning crew and we had to wait when rooms were changed. No separate shampoo and conditioner and body soap. Superior room? Breakfast was good.
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Essential by Dorint Interlaken
Is parking available at the property?
Self parking is available on-site for a fee of CHF 28 per night. Limited parking spaces are offered, and reservations are not required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available for a fee of approximately CHF 26 for adults and CHF 13 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Are pets allowed at the property?
Pets are allowed at the property with a fee of CHF 25 per pet, per stay. Service animals are exempt from this fee.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 12:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.
What is the location of the property in relation to key landmarks?
The property is located in Central Interlaken, just a 5-minute drive from Lake Thun and 7 minutes from Lake Brienz. It is approximately 0.2 km from Mystery Rooms and 0.3 km from Alpine Garden, with easy access to public transport.
What are the policies for guests staying with children?
Children are welcome at the property, and kids under 16 years of age can stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 251.80327091723632USD
- 2026-11-05: 246.68295812915036USD
- 2026-11-06: 246.68295812915036USD
- 2026-11-07: 246.68295812915036USD
- 2026-11-08: 236.77870346606443USD
- 2026-11-09: 237.1498772819824USD
- 2026-11-10: 238.26802768725585USD
- 2026-11-11: 247.11979456469723USD
- 2026-11-12: 282.12438279028316USD
- 2026-11-13: 246.7258188469238USD
- 2026-11-14: 247.11979456469723USD
- 2026-11-15: 247.11979456469723USD
- 2026-11-16: 242.3101705476074USD
- 2026-11-17: 246.7258188469238USD
- 2026-11-18: 246.71340638305662USD
- 2026-11-19: 246.06831829199217USD
- 2026-11-20: 246.7258188469238USD
- 2026-11-21: 246.7258188469238USD
- 2026-11-22: 246.7258188469238USD
- 2026-11-23: 251.1536910229492USD
- 2026-11-24: 255.5815803432617USD
- 2026-11-25: 255.5815803432617USD
- 2026-11-26: 259.27860870410154USD
- 2026-11-27: 251.1536910229492USD
- 2026-11-28: 247.11979456469723USD
- 2026-11-29: 246.7258188469238USD
- 2026-11-30: 246.7258188469238USD
- 2026-12-01: 242.3101705476074USD
- 2026-12-02: 242.3101705476074USD
- 2026-12-03: 242.3101705476074USD
- 2026-12-04: 247.11979456469723USD
- 2026-12-05: 247.0712590878906USD
- 2026-12-06: 223.27651442163085USD
- 2026-12-07: 244.96444907788083USD
- 2026-12-08: 220.18301639990233USD
- 2026-12-09: 220.18301639990233USD
- 2026-12-10: 240.53657690185545USD
- 2026-12-11: 240.53657690185545USD
- 2026-12-12: 260.0094525192871USD
- 2026-12-13: 227.26516710620115USD
- 2026-12-14: 220.18301639990233USD
- 2026-12-15: 224.6108885759277USD
- 2026-12-16: 237.882298371582USD
- 2026-12-17: 238.7629832561035USD
- 2026-12-18: 249.72258880078124USD
- 2026-12-19: 293.90351954736326USD
- 2026-12-20: 247.0712590878906USD
- 2026-12-21: 247.11979456469723USD
- 2026-12-22: 247.11979456469723USD
- 2026-12-23: 339.63789414892574USD
- 2026-12-24: 369.50773409667966USD
- 2026-12-25: 369.50773409667966USD
- 2026-12-26: 439.1795452661132USD
- 2026-12-27: 432.9359387866211USD
- 2026-12-28: 436.9778416269531USD
- 2026-12-29: 470.1502198891601USD
- 2026-12-30: 462.4075512333984USD
- 2026-12-31: NO DATA
- 2027-01-01: 350.6953421401367USD
- 2027-01-02: 342.6792563935547USD
- 2027-01-03: 257.24509052148437USD
- 2027-01-04: 227.92914820166013USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The listed general deposit applies only to bookings in the following room types: Comfort Apartment (no A/C) - Annex Building; Essential Apartment (no A/C) - Annex Building; Superior Apartment (no A/C) - Annex Building.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: CHF 300 per accommodation, per stay
The listed general deposit applies only to bookings in the following room types: Comfort Apartment (no A/C) - Annex Building; Essential Apartment (no A/C) - Annex Building; Superior Apartment (no A/C) - Annex Building.
The listed general deposit applies only to bookings in the following room types: Comfort Apartment (no A/C) - Annex Building; Essential Apartment (no A/C) - Annex Building; Superior Apartment (no A/C) - Annex Building.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Fee for buffet breakfast: approximately CHF 26 for adults and CHF 13 for children
- Covered self parking fee: CHF 28 per night
- Pet fee: CHF 25 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Banquet Facilities
Luggage Storage
Services
Dry Cleaning
Housekeeping
Banquet Facilities
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Family Room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Parking (Limited)
Parking Onsite