Sunset at the Palms Resort - Adults Only - All Inclusive
US$416
/ night
Avg. for November
Prices for Sunset at the Palms Resort - Adults Only - All Inclusive
Select dates to see prices and availability
US$416
/ night
Avg. for November
Monthly average prices
Nightly prices at Sunset at the Palms Resort - Adults Only - All Inclusive average US$362 in the cheapest month (October) and US$1,115 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$1,115 |
| February | US$1,104 |
| March | US$1,048 |
| April | US$748 |
| May | US$723 |
| June | US$683 |
| July | US$800 |
| August | US$716 |
| September | US$574 |
| October | US$362 |
| November | US$416 |
| December | US$691 |
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Nov · US$416
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Most expensive: January (~US$1,115)
Cheapest: October (~US$362)
About this property
Adults-only resort with a private beach, outdoor pool, and four restaurants in Negril. Enjoy Caribbean cuisine and spa services.
Location
Located in Negril, Sunset at the Palms Resort - Adults Only - All Inclusive is on a private beach. Shoppers can check out Time Square Mall, while everyone can enjoy the natural beauty of Bloody Bay Beach and Seven Mile Beach. Half Moon Beach and Negril Cliffs are two other places to visit that come recommended.
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Room options
7
Treetop Deluxe
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 2
200 ft²
Garden ViewBalconyAir ConditioningSafety Deposit BoxPrivate BathroomPatioPrivate Entrance
4
Treetop One Bedroom Suite
Room details
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 4
725 ft²
Garden ViewBalconyAir ConditioningSafety Deposit BoxPrivate BathroomPatioPrivate Entrance
4
Treetop Standard
Room details
1 Extra-Large Double Bed
Sleeps 2
725 ft²
Garden ViewBalconyAir ConditioningSafety Deposit BoxPrivate BathroomPatioPrivate Entrance
Guest reviews of Sunset at the Palms Resort - Adults Only - All Inclusive
8.6
Fabulous
Based on 105 verified reviews
Who stays here?
Business
0%
Couple
86%
Family
6%
Group
5%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Sunset at the Palms Resort - Adults Only - All Inclusive, travelers praise the warm, personable staff, tranquil jungle setting, and beautiful beach across the road with crossing guards, creating a quiet, low-key stay away from party crowds.
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What guests think
At Sunset at the Palms Resort - Adults Only - All Inclusive, travelers praise the warm, personable staff, tranquil jungle setting, and beautiful beach across the road with crossing guards, creating a quiet, low-key stay away from party crowds.
Treehouse-style bungalows feel private and relaxing, though decor can be dated, lighting dim, Wi‑Fi patchy, and some guests report road or nature noise plus occasional A/C or hot‑water issues and insects. Food is widely praised—especially the Chef’s Showcase and Lotus Leaf—yet several mention limited variety, repetitive breakfasts, slow service at times, and basic drinks. Ideal for travelers seeking a serene, nature‑forward adults‑only retreat rather than nightlife.
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AI-generated summary based on recent guest reviews
Facilities
Lush, small-scale resort with a lovely beach area across the road offering chairs, shade, a bar and a grill. The pool is small and sometimes cloudy, hot tub/spa and gym draw mixed feedback, and evening entertainment is limited.
Related guest reviews
10
Denise
15 Jun 2025
·
Stayed 13 nights
Hotel is for lovers not party animals. Food is excellent, pool area quiet and serene. Private beach is phenomenal, great drinks and food. Wait staff and bartenders can’t be beat. Most beautiful tropical grounds in Jamaica. Rooms and beds very comfortable. Nothing like waking up to doves,woodpecker’s and goats. Rooms have flat screen tv’s but never turned on in 14 days. The Management is at your service 24/7 and very hangs on. Brenda and her ladies at the spa are exceptional. We will be back!
Hotel is for lovers not party animals. Food is excellent, pool area quiet and serene. Private beach is phenomenal, great drinks and food. Wait staff and bartenders can’t be beat. Most beautiful tropical grounds in Jamaica. Rooms and beds very comfortable. Nothing like waking up to doves,woodpecker’s and goats. Rooms have flat screen tv’s but never turned on in 14 days. The Management is at your service 24/7 and very hangs on. Brenda and her ladies at the spa are exceptional. We will be back!
10
Tyson
26 Aug 2023
·
Stayed 6 nights
Our stay at Sunset was incredible. ALL staff is welcoming and friendly- they make you feel like family. Food was always delicious! The beach access requires you to cross a street but they have crossing guards to assist so it is very quick and easy! Beautiful beach access with chairs, umbrellas and a beach bar! Do be aware that they are currently undergoing changes so pool is not open at this time- which we did not know. That being said they offered us a few extra perks due to the inconvenience and with such a beautiful beach who needs a pool! Awesome stay, will definitely return to this resort! Extra tId but- If you stay here, definitely check out the river walk excursion listed on their site and also a trip to ricks cafe (they provide transportation).
Our stay at Sunset was incredible. ALL staff is welcoming and friendly- they make you feel like family. Food was always delicious! The beach access requires you to cross a street but they have crossing guards to assist so it is very quick and easy! Beautiful beach access with chairs, umbrellas and a beach bar! Do be aware that they are currently undergoing changes so pool is not open at this time- which we did not know. That being said they offered us a few extra perks due to the inconvenience and with such a beautiful beach who needs a pool! Awesome stay, will definitely return to this resort! Extra tId but- If you stay here, definitely check out the river walk excursion listed on their site and also a trip to ricks cafe (they provide transportation).
10
Karen
13 Sept 2025
·
Stayed 10 nights
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
6
Chris
27 Aug 2025
·
Stayed 5 nights
Smoking is now a hassle on the beach. Hot tub was out of order again as it was on our last visit. Good things do come to an end. Will be our last trip to Sunset at the Palm. Our 10th visit
Smoking is now a hassle on the beach. Hot tub was out of order again as it was on our last visit. Good things do come to an end. Will be our last trip to Sunset at the Palm. Our 10th visit
8
John
20 May 2024
·
Stayed 5 nights
Another great stay here . staff very pleasant and helpful , grounds well maintained . only real complaint was food . not much variety what so ever . Also no fruit for drinks , limes ect. Also pool was severly cloudy all week .
Another great stay here . staff very pleasant and helpful , grounds well maintained . only real complaint was food . not much variety what so ever . Also no fruit for drinks , limes ect. Also pool was severly cloudy all week .
8
Dylan
1 Jul 2023
·
Stayed 6 nights
The pool was gross, spend your time at the beach. The beach is beautiful and the highlight of this property. Housekeeping was not good, we only got service 2 out of 6 days and both times they came after 5 PM. The food was ok at best, there should be more options on the buffet. The chefs special and Lotus Leaf were very good. The lunch options at the beach were very good as well. If you are looking for a property to relax with not much to do, go here. Overall it was a good experience.
The pool was gross, spend your time at the beach. The beach is beautiful and the highlight of this property. Housekeeping was not good, we only got service 2 out of 6 days and both times they came after 5 PM. The food was ok at best, there should be more options on the buffet. The chefs special and Lotus Leaf were very good. The lunch options at the beach were very good as well. If you are looking for a property to relax with not much to do, go here. Overall it was a good experience.
10
Janusz
7 Sept 2025
·
Stayed 7 nights
Beach is amazing, although I still don't know why there is bunch of staff sitting and maybe two only working. Brenda from Spa is wonderful, great service there. Love the resort for the rooms and beautiful flowers and gardens.
Beach is amazing, although I still don't know why there is bunch of staff sitting and maybe two only working. Brenda from Spa is wonderful, great service there. Love the resort for the rooms and beautiful flowers and gardens.
10
Jessica
22 Oct 2024
·
Stayed 5 nights
Grounds are beautiful! Staff is so friendly! Beach is fantastic! Food is good and the room is nice and comfortable. Only complaint - the hot tub was not working during our stay and they didn't have a lot of tour options you could book at the hotel, but otherwise, thoroughly enjoyed!
Grounds are beautiful! Staff is so friendly! Beach is fantastic! Food is good and the room is nice and comfortable. Only complaint - the hot tub was not working during our stay and they didn't have a lot of tour options you could book at the hotel, but otherwise, thoroughly enjoyed!
10
Chantel
10 Sept 2024
·
Stayed 5 nights
The grounds and property are beautiful and set in a tropical paradise. The staff (concierge, wait staff, cleaning staff, drivers, etc.) all were friendly, obliging, and provided top notch service. Although, no fault of the resort, the intermittent rain plus humidity caused mosquitos so repellant is a must!! Lastly, the property is not "beach front" it is a small walk across the street, but a crossing guard was available to assist.
The grounds and property are beautiful and set in a tropical paradise. The staff (concierge, wait staff, cleaning staff, drivers, etc.) all were friendly, obliging, and provided top notch service. Although, no fault of the resort, the intermittent rain plus humidity caused mosquitos so repellant is a must!! Lastly, the property is not "beach front" it is a small walk across the street, but a crossing guard was available to assist.
8
Brandy
27 Feb 2025
·
Stayed 4 nights
This is a VERY quiet resort - so if that is what you are looking for it’s great. The grounds are very pretty. Dining options are very limited, but the food was good. Bad service at lunchtime. I had to ask 3 times for my room to be cleaned which was annoying. Do not use their “spa.” It was a light oil rub down, not really a massage at all.
This is a VERY quiet resort - so if that is what you are looking for it’s great. The grounds are very pretty. Dining options are very limited, but the food was good. Bad service at lunchtime. I had to ask 3 times for my room to be cleaned which was annoying. Do not use their “spa.” It was a light oil rub down, not really a massage at all.
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AI-generated summary based on recent guest reviews
Cleanliness
Grounds and public areas are generally well kept and many guests find rooms clean. However, reports include pests (ants, roaches, and a few bed‑bug claims), occasional pool cloudiness, odors, and minor repair needs.
Related guest reviews
10
Brian
20 May 2024
·
Stayed 7 nights
The property is an amazing boutique hotel on lush grounds. The beach is one of the best on the stretch of beach and one of the best I have been too. You have your own private. The only downside was the mosquito's while they did not take away from the vacation they were a little nuisance. So bring bug spray. They say there are less in the fall and winter months. The room was awesome but with all hotels some minor refreshes would be nice. The onsite food was amazing. Staff was amazing and would definitely recommend the Sunset at the Palms and I plan on returning.
The property is an amazing boutique hotel on lush grounds. The beach is one of the best on the stretch of beach and one of the best I have been too. You have your own private. The only downside was the mosquito's while they did not take away from the vacation they were a little nuisance. So bring bug spray. They say there are less in the fall and winter months. The room was awesome but with all hotels some minor refreshes would be nice. The onsite food was amazing. Staff was amazing and would definitely recommend the Sunset at the Palms and I plan on returning.
10
Kelly Lynn
6 Jun 2025
·
Stayed 4 nights
This is a tropical rainforest paradise! The birds and flora/fauna were gorgeous. The staff were outstanding. The food was good at the a la carte options...we did not eat from the buffet. The beach and the thatched umbrella huts were amazing. The only thing we noticed were that there were some minor repairs that needed to happen (leaking air conditioners in both of the rooms we had, a lot of the lighting along the pathways are out, the shower heads were falling off the wall.)
This is a tropical rainforest paradise! The birds and flora/fauna were gorgeous. The staff were outstanding. The food was good at the a la carte options...we did not eat from the buffet. The beach and the thatched umbrella huts were amazing. The only thing we noticed were that there were some minor repairs that needed to happen (leaking air conditioners in both of the rooms we had, a lot of the lighting along the pathways are out, the shower heads were falling off the wall.)
10
Karen
13 Sept 2025
·
Stayed 10 nights
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
10
Melissa
12 Jul 2025
·
Stayed 6 nights
We loved it. Weve visited many carribean islands. This was our first visit to Jamaica and SATP. I was apprehensive at first! Turns out- it was our favorite vacation ever. The staff were wonderful. I cant say enough about them. Genuine. Happy. Kind. Generous. I felt safe at all times. I felt taken care of. I fell in love with many of the staff there. The food was good. Ive been to places with bad food. Their food was prepared fine! I would do the chefs presentation more if i could've. It was a delight and so was he! The tree houses smell nice, they are a tad dated but I live in an area with historic houses and it reminded me a lot of those. They've been well maintained. The bed was a tad hard on my back but thats not their fault. Next time ill take an extra pillow. The cleanliness- I own a cleaning company at home- i didnt think the resort was dirty at all. I constantly saw staff cleaning. Restrooms, floors, rooms, even the beach was cleaned. You cant beat the price either. My husband and I will be back. It was our favorite vacation. To all the staff at this resort- thank you! We adore you all! We cant wait to return!
We loved it. Weve visited many carribean islands. This was our first visit to Jamaica and SATP. I was apprehensive at first! Turns out- it was our favorite vacation ever. The staff were wonderful. I cant say enough about them. Genuine. Happy. Kind. Generous. I felt safe at all times. I felt taken care of. I fell in love with many of the staff there. The food was good. Ive been to places with bad food. Their food was prepared fine! I would do the chefs presentation more if i could've. It was a delight and so was he! The tree houses smell nice, they are a tad dated but I live in an area with historic houses and it reminded me a lot of those. They've been well maintained. The bed was a tad hard on my back but thats not their fault. Next time ill take an extra pillow. The cleanliness- I own a cleaning company at home- i didnt think the resort was dirty at all. I constantly saw staff cleaning. Restrooms, floors, rooms, even the beach was cleaned. You cant beat the price either. My husband and I will be back. It was our favorite vacation. To all the staff at this resort- thank you! We adore you all! We cant wait to return!
2
Sandra
14 May 2024
·
Stayed 4 nights
I am covered in bed bug bites…thought it was mosquitoes but nope…it’s bed bugs. Really unfortunate because staff was super sweet and the beach portion is beautiful. Food was alright, best parts were the Jamaican cuisine and fresh fruit and coffee.
I am covered in bed bug bites…thought it was mosquitoes but nope…it’s bed bugs. Really unfortunate because staff was super sweet and the beach portion is beautiful. Food was alright, best parts were the Jamaican cuisine and fresh fruit and coffee.
6
Cynthia
25 Apr 2024
·
Stayed 5 nights
What I liked; this property has me rethinking how I’m going to do vacations in the future. Whoever designed this property was genius. It is small, quiet and beautiful. They didn’t blast music on the beach and there were no loud bands during dinner. The beach was beautiful and there were plenty of chairs. (Downside: people walked back and forth all day loudly hawking something). Ok. What I didn’t like-and will keep me from coming back: Service was almost non existent. Twice I had to go down and ask for someone to bring towels to my room (it hadn’t been cleaned). Twice we were half way thru dinner before getting water (remember, it’s small. There were only about three other tables). Same at the beach; takes about ten minutes for someone to take drink order and another ten to get it. People seldom made eye contact. I felt as if I were bothering them by asking. The poor service was remarkably consistent. The other thing was that for the first two days the room smelled like urine and sewage. I only spoke with one other couple that had this problem though. No one else did. As far as transportation, that went well, but I heard other people using different services that were less expensive and their drivers were like tour guides and stopped and took pictures. I honestly felt like an unwelcomed guest that was underfoot the whole time we were there.
What I liked; this property has me rethinking how I’m going to do vacations in the future. Whoever designed this property was genius. It is small, quiet and beautiful. They didn’t blast music on the beach and there were no loud bands during dinner. The beach was beautiful and there were plenty of chairs. (Downside: people walked back and forth all day loudly hawking something). Ok. What I didn’t like-and will keep me from coming back: Service was almost non existent. Twice I had to go down and ask for someone to bring towels to my room (it hadn’t been cleaned). Twice we were half way thru dinner before getting water (remember, it’s small. There were only about three other tables). Same at the beach; takes about ten minutes for someone to take drink order and another ten to get it. People seldom made eye contact. I felt as if I were bothering them by asking. The poor service was remarkably consistent. The other thing was that for the first two days the room smelled like urine and sewage. I only spoke with one other couple that had this problem though. No one else did. As far as transportation, that went well, but I heard other people using different services that were less expensive and their drivers were like tour guides and stopped and took pictures. I honestly felt like an unwelcomed guest that was underfoot the whole time we were there.
8
John
20 May 2024
·
Stayed 5 nights
Another great stay here . staff very pleasant and helpful , grounds well maintained . only real complaint was food . not much variety what so ever . Also no fruit for drinks , limes ect. Also pool was severly cloudy all week .
Another great stay here . staff very pleasant and helpful , grounds well maintained . only real complaint was food . not much variety what so ever . Also no fruit for drinks , limes ect. Also pool was severly cloudy all week .
4
NATASA
12 Apr 2024
·
Stayed 6 nights
Old… Bed bugs (I was covered in bites), Lizards inside the apartment (we had 3 of them), lunch very limited and same every day . Some of the staff were excellent like Jason and Cornelius but mainly rude and distant, just don’t care vibe . Beach bar was the worst with service . The only thing worth it and the best one is the BEACH and water that is so beautiful. But, would I come again ? Not a chance .
Old… Bed bugs (I was covered in bites), Lizards inside the apartment (we had 3 of them), lunch very limited and same every day . Some of the staff were excellent like Jason and Cornelius but mainly rude and distant, just don’t care vibe . Beach bar was the worst with service . The only thing worth it and the best one is the BEACH and water that is so beautiful. But, would I come again ? Not a chance .
8
Thomas
20 Mar 2025
·
Stayed 5 nights
The service & staff were amazing. The property is old & a bite run down. Rooms were clean, but needs updating, also, very dark.
The service & staff were amazing. The property is old & a bite run down. Rooms were clean, but needs updating, also, very dark.
6
tia m
8 May 2025
·
Stayed 7 nights
Staff was great, food was good , but a/c not cooling enough ( 2 rooms) and had roaches in the bedroom
Staff was great, food was good , but a/c not cooling enough ( 2 rooms) and had roaches in the bedroom
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AI-generated summary based on recent guest reviews
Rooms
Private, treehouse-style bungalows feel relaxing with comfy beds and balconies/daybeds. Decor can be dated, with dim lighting, nature or road noise, spotty Wi‑Fi, and occasional A/C or hot‑water issues.
Related guest reviews
6
Angela
13 May 2024
·
Stayed 6 nights
Very nice, however the rooms are much like staying in an uninsulated cabin. You can hear when someone walks and talks outside, and they can hear you talking from inside your room. Sleeping is difficult due to this-birds and frog sounds all night heard very loudly inside, too. No black out curtains, so as soon as the sun comes up, the room lights up, and it’s only 5am- Not great on vacation. The bathroom offers no privacy-the door is basically a porch door, with pencil eraser sized holes-you can see the person sitting on the toilet clearly while on the other side of the door and they can see you, too. So if privacy is what you want while you poop, this is not the place to stay. Otherwise, beautiful place and we had a great time.
Very nice, however the rooms are much like staying in an uninsulated cabin. You can hear when someone walks and talks outside, and they can hear you talking from inside your room. Sleeping is difficult due to this-birds and frog sounds all night heard very loudly inside, too. No black out curtains, so as soon as the sun comes up, the room lights up, and it’s only 5am- Not great on vacation. The bathroom offers no privacy-the door is basically a porch door, with pencil eraser sized holes-you can see the person sitting on the toilet clearly while on the other side of the door and they can see you, too. So if privacy is what you want while you poop, this is not the place to stay. Otherwise, beautiful place and we had a great time.
6
Kirill
25 Jan 2024
·
Stayed 5 nights
When booking the “deluxe” room i was expecting it being a little away from the road , instead it was right next to it by the fence line , very loud. Also the toilet was broken and kept filling with water every 5 mins . Told the management and nothing was ever fixed, had to fix it myself to not go crazy at night . Staff very friendly and nice , all bartenders are excellent with a great pool .
When booking the “deluxe” room i was expecting it being a little away from the road , instead it was right next to it by the fence line , very loud. Also the toilet was broken and kept filling with water every 5 mins . Told the management and nothing was ever fixed, had to fix it myself to not go crazy at night . Staff very friendly and nice , all bartenders are excellent with a great pool .
8
Debi
20 Oct 2025
·
Stayed 5 nights
The resort is absolutely beautiful. Love the jungle feeling and privacy for each treehouse. The beach is a short walk across the street with crossing guards to help stop traffic. Beach is amazing not crowded, clean and friendly beach staff. They make sure you’re not bothered by people selling their goods. We enjoyed shopping on the beach.(shopping was short walk down the beach). Staff around the resort were amazing so friendly and fun. They make a point to make you feel welcomed. Food was good. Our room was beautiful, unfortunately we had shower issues, the first 2 nights water stopped running in the middle of my shower and then our 4th night the shower had no hot water. I will say they took care of it but it was quite frustrating with limited time to get ready for things. I wish the concierge station would have kept us updated on the process of each situation we had to contact them. With that being said I would still definitely go back. I hesitated even mentioning the shower but I feel they need to communicate more keep us updated, we did agree if they had to turn water off a 3 rd day they would leave me a note ahead of time. Beautiful hotel and amazing staff!!
The resort is absolutely beautiful. Love the jungle feeling and privacy for each treehouse. The beach is a short walk across the street with crossing guards to help stop traffic. Beach is amazing not crowded, clean and friendly beach staff. They make sure you’re not bothered by people selling their goods. We enjoyed shopping on the beach.(shopping was short walk down the beach). Staff around the resort were amazing so friendly and fun. They make a point to make you feel welcomed. Food was good. Our room was beautiful, unfortunately we had shower issues, the first 2 nights water stopped running in the middle of my shower and then our 4th night the shower had no hot water. I will say they took care of it but it was quite frustrating with limited time to get ready for things. I wish the concierge station would have kept us updated on the process of each situation we had to contact them. With that being said I would still definitely go back. I hesitated even mentioning the shower but I feel they need to communicate more keep us updated, we did agree if they had to turn water off a 3 rd day they would leave me a note ahead of time. Beautiful hotel and amazing staff!!
8
Linda
27 Dec 2024
·
Stayed 7 nights
Service and people were great. Rooms were kind of average, and our room was very noisy because it was near the road. It took us way too long to get there and way too long to get from there back to the airport.
Service and people were great. Rooms were kind of average, and our room was very noisy because it was near the road. It took us way too long to get there and way too long to get from there back to the airport.
10
Thomas
18 Oct 2025
·
Stayed 5 nights
We loved our stay at Sunset at the Palms!! The beach is one of the most amazing I’ve been to - it is across the road so something to consider if you have mobility concerns but we found it was a nice separation and there were crossing guards to help you get there safely. The beach was private, so you could get lunch from the resort and drinks as well. Rooms were a great size and bed was comfortable - some of the furnishings could use an update (I.e. no smart TVs, bathroom fixtures were a bit dated) but this did not take away from our experience at all. Many of the other guests we met had been to SATP 5-7x previously, which is a good sign! The food was incredible. Staff were pleasant, kind, and eager to help. Definitely would recommend SATP if you’re looking for a quieter, relaxing place - not for partiers or people looking for a rowdy vacation.
We loved our stay at Sunset at the Palms!! The beach is one of the most amazing I’ve been to - it is across the road so something to consider if you have mobility concerns but we found it was a nice separation and there were crossing guards to help you get there safely. The beach was private, so you could get lunch from the resort and drinks as well. Rooms were a great size and bed was comfortable - some of the furnishings could use an update (I.e. no smart TVs, bathroom fixtures were a bit dated) but this did not take away from our experience at all. Many of the other guests we met had been to SATP 5-7x previously, which is a good sign! The food was incredible. Staff were pleasant, kind, and eager to help. Definitely would recommend SATP if you’re looking for a quieter, relaxing place - not for partiers or people looking for a rowdy vacation.
6
William David
8 Sept 2024
·
Stayed 6 nights
The service made this hotel stand out. The rooms need upgrading badly! Our air conditioning went out after the first day in our first room as well as the blow dryer not working. Second room air quit working on our last full day. It was so hot that I couldn’t blow dry my hair. Called and reported, never got fixed. If they upgraded air, we would probably return, but at this point we’ll just go elsewhere.
The service made this hotel stand out. The rooms need upgrading badly! Our air conditioning went out after the first day in our first room as well as the blow dryer not working. Second room air quit working on our last full day. It was so hot that I couldn’t blow dry my hair. Called and reported, never got fixed. If they upgraded air, we would probably return, but at this point we’ll just go elsewhere.
10
Marcia
10 Mar 2025
·
Stayed 7 nights
This resort is incredibly unique - giving you the experience of the tropical “forest” feel and the beauty of the beach. We had a room towards the back of the property and fell asleep every night to the sounds of the Jamaican tree frogs and woke to the sounds of the birds. The first night we were worried we wouldn’t sleep but it was soothing. We loved the setting, it was like our own little oasis on our porch. I spent a lot of time reading on the daybed out there. One morning it was raining and I laid on the daybed reading while listening to the rain (and staying dry). It was the most relaxing experience. The staff are incredible- one of the gardeners created a bouquet of flowers for me just because. My only wish is that the coffee bar opened a little earlier, that coffee is amazing and while I could make coffee in the room, it wasn’t nearly as good as the coffee at the coffee bar. We were there for a week and the second half of the week it seemed to get busier - the best spots on the beach filled up early (by 7:30). We absolutely loved our stay and can’t wait to return!
This resort is incredibly unique - giving you the experience of the tropical “forest” feel and the beauty of the beach. We had a room towards the back of the property and fell asleep every night to the sounds of the Jamaican tree frogs and woke to the sounds of the birds. The first night we were worried we wouldn’t sleep but it was soothing. We loved the setting, it was like our own little oasis on our porch. I spent a lot of time reading on the daybed out there. One morning it was raining and I laid on the daybed reading while listening to the rain (and staying dry). It was the most relaxing experience. The staff are incredible- one of the gardeners created a bouquet of flowers for me just because. My only wish is that the coffee bar opened a little earlier, that coffee is amazing and while I could make coffee in the room, it wasn’t nearly as good as the coffee at the coffee bar. We were there for a week and the second half of the week it seemed to get busier - the best spots on the beach filled up early (by 7:30). We absolutely loved our stay and can’t wait to return!
6
KYLE
4 Jun 2025
·
Stayed 6 nights
The property is beautiful, the staff are very friendly. We did not have access to any wifi in our room as claimed, and the phone in our room was not connected to anything. We asked the staff about it, they told us they'd send maintenance, we never heard back, on the final day they apologized for the "very minor inconvenience" that ultimately cost me about $200cad we probably could have put towards a better maintained property. No phone in the room is a bit of a issue if you'd like to use room service, in addition the cleaning staff had taken out umbrella for some reason, and we had to wait out a crazy rain storm to get to dinner without getting soaked, and were unable to do anything about it as we had no wifi/no phone in our room. The daily buffets were great, however I can't say the same for the fancier meals we had to make reservations for, serving sizes were extremely small, and had to wait over a hour to be served our meals. We ended up canceling our second reservation as we weren't willing to wait a hour to be served literally one shrimp, and two small pieces of calamari. (Although that single shrimp was tasty) The "safe" driver the hotel offered to get to a nearby ATM, made us feel extremely unsafe, we would have rather walked, rather than being trapped in his cab. (License plate PG4000)
The property is beautiful, the staff are very friendly. We did not have access to any wifi in our room as claimed, and the phone in our room was not connected to anything. We asked the staff about it, they told us they'd send maintenance, we never heard back, on the final day they apologized for the "very minor inconvenience" that ultimately cost me about $200cad we probably could have put towards a better maintained property. No phone in the room is a bit of a issue if you'd like to use room service, in addition the cleaning staff had taken out umbrella for some reason, and we had to wait out a crazy rain storm to get to dinner without getting soaked, and were unable to do anything about it as we had no wifi/no phone in our room. The daily buffets were great, however I can't say the same for the fancier meals we had to make reservations for, serving sizes were extremely small, and had to wait over a hour to be served our meals. We ended up canceling our second reservation as we weren't willing to wait a hour to be served literally one shrimp, and two small pieces of calamari. (Although that single shrimp was tasty) The "safe" driver the hotel offered to get to a nearby ATM, made us feel extremely unsafe, we would have rather walked, rather than being trapped in his cab. (License plate PG4000)
8
Thomas
20 Mar 2025
·
Stayed 5 nights
The service & staff were amazing. The property is old & a bite run down. Rooms were clean, but needs updating, also, very dark.
The service & staff were amazing. The property is old & a bite run down. Rooms were clean, but needs updating, also, very dark.
10
ROBERT J
14 Mar 2025
·
Stayed 7 nights
Property is beautiful and the staff is great. Navarro and the other bartenders were excellent. As were the wait staff who were very gracious. Concierge’s also very good. The property needs updates, our room was in fair shape. Overall, a great trip.
Property is beautiful and the staff is great. Navarro and the other bartenders were excellent. As were the wait staff who were very gracious. Concierge’s also very good. The property needs updates, our room was in fair shape. Overall, a great trip.
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AI-generated summary based on recent guest reviews
Service
Service is frequently warm, attentive, and personal across the resort and beach teams. Some guests experienced slow or inconsistent service and frustrations with concierge communication or refund policies.
Related guest reviews
6
Ashley
25 Aug 2025
·
Stayed 4 nights
The property was gorgeous and very peaceful. The staff however always seemed put out when you asked for something. Except the front desk, they were exceptionally kind everytime we went to them. But all the bartenders seemed bothered when you went up to order something. The beach was so pretty and the resort was about 20 minutes from plenty of fun shopping and other nice restaurants.
The property was gorgeous and very peaceful. The staff however always seemed put out when you asked for something. Except the front desk, they were exceptionally kind everytime we went to them. But all the bartenders seemed bothered when you went up to order something. The beach was so pretty and the resort was about 20 minutes from plenty of fun shopping and other nice restaurants.
6
Tyrika Shontay
4 Jul 2025
·
Stayed 4 nights
I feel like this place is very over rated and it did not meet my expectations. Upon arrival the welcome was pretty bland. The room was clean. It did give a nice tree house feel. The bed was not comfortable and the “fully stocked fridge” had two waters, two red stripes and two coca colas. After we drank those two sodas we asked the housekeeper for two more regular coca colas and there were no more. The food was mid and very underwhelming. The buffet food at night time was pretty good however we did not enjoy the food at the two specialty restaurants. The staff was not very warm and friendly at all. The beach was beautiful but the restaurant at the beach was not good.My fifth time in Jamaica and I was ready to go home. People were ranting and raving about how wonderful this resort was but that was not my experience. I would not stay here again.
I feel like this place is very over rated and it did not meet my expectations. Upon arrival the welcome was pretty bland. The room was clean. It did give a nice tree house feel. The bed was not comfortable and the “fully stocked fridge” had two waters, two red stripes and two coca colas. After we drank those two sodas we asked the housekeeper for two more regular coca colas and there were no more. The food was mid and very underwhelming. The buffet food at night time was pretty good however we did not enjoy the food at the two specialty restaurants. The staff was not very warm and friendly at all. The beach was beautiful but the restaurant at the beach was not good.My fifth time in Jamaica and I was ready to go home. People were ranting and raving about how wonderful this resort was but that was not my experience. I would not stay here again.
10
Courtney
3 Jul 2025
·
Stayed 4 nights
We loved our stay at the Sunset at the Palms. The property is incredibly beautiful and well kept. There is ample security and you feel very safe while you are there. They arrange all transportation for you if you leave the resort, which we utilized a couple times. They had their drivers wait for us everywhere we went, and insured they knew when we were coming back as well. The food was outstanding. Since it’s a smaller resort with around 85 rooms, the staff and cooks are local and trained very well. They prepare very authentic food. It was delicious. I came back to America missing the food, I felt a lot healthier as well while I was there. Our treehut was adorable. We had an issue with the first room we were in, but they were quick to put us in a new room and gave us a bottle of champagne as well. It was the perfect location for our honeymoon. The private beach was awesome and so relaxing. We spent so much time in the water and laying on the chairs. This is one of the best vacations I’ve ever been on! I highly recommend staying here, you won’t be disappointed!
We loved our stay at the Sunset at the Palms. The property is incredibly beautiful and well kept. There is ample security and you feel very safe while you are there. They arrange all transportation for you if you leave the resort, which we utilized a couple times. They had their drivers wait for us everywhere we went, and insured they knew when we were coming back as well. The food was outstanding. Since it’s a smaller resort with around 85 rooms, the staff and cooks are local and trained very well. They prepare very authentic food. It was delicious. I came back to America missing the food, I felt a lot healthier as well while I was there. Our treehut was adorable. We had an issue with the first room we were in, but they were quick to put us in a new room and gave us a bottle of champagne as well. It was the perfect location for our honeymoon. The private beach was awesome and so relaxing. We spent so much time in the water and laying on the chairs. This is one of the best vacations I’ve ever been on! I highly recommend staying here, you won’t be disappointed!
10
Dean
30 Oct 2025
·
Stayed 8 nights
The staff were fantastic, the food was great and the atmosphere was so welcoming. I certainly would recommend this resort which contibuted to my stay being so wonderful.
The staff were fantastic, the food was great and the atmosphere was so welcoming. I certainly would recommend this resort which contibuted to my stay being so wonderful.
6
Charlene Adair
4 Jun 2024
·
Stayed 7 nights
The staff was wonderful. I loved the "tree houses". I loved the coffee bar (although it was staffed sporadically). The food was mediocre at best. The shower head desperately needed maintenance. The water squirted in all direction - not an exaggeration! The worst was when someone l loved dearly was fatally hit by a car and l had to go home early, l was told l had to write an email explaining why l had to leave early or they would charge me a penalty fee. Since l had paid for the entire week and was not asking for a refund of any kind, l can't figure out the justification.
The staff was wonderful. I loved the "tree houses". I loved the coffee bar (although it was staffed sporadically). The food was mediocre at best. The shower head desperately needed maintenance. The water squirted in all direction - not an exaggeration! The worst was when someone l loved dearly was fatally hit by a car and l had to go home early, l was told l had to write an email explaining why l had to leave early or they would charge me a penalty fee. Since l had paid for the entire week and was not asking for a refund of any kind, l can't figure out the justification.
10
Steve
28 Oct 2025
·
Stayed 4 nights
Absolutely enjoyed our vacation at the resort. From the arrival staff to the restaurant / to bar / cleaning / maintenance/ pool staff I can’t say enough good things about every one we encountered. Will absolutely consider planning another vacation at this property.
Absolutely enjoyed our vacation at the resort. From the arrival staff to the restaurant / to bar / cleaning / maintenance/ pool staff I can’t say enough good things about every one we encountered. Will absolutely consider planning another vacation at this property.
2
Rebecca
29 Aug 2025
·
Stayed 6 nights
Our Air Canada flight was cancelled <24 hours before our check in at the resort. We immediately contacted Expedia and the resort to cancel our stay, hours before our expected check in time. It took the resort over 2 weeks to respond, despite several attempts at contacting them, and they denied any refund and still charged us 100% for a trip we were not able to go on. We’re extremely disappointed because we wanted to go here in the future and were really looking forward to this vacation, but that will absolutely not be happening anymore because of their abhorrent lack of customer service and empathy.
Our Air Canada flight was cancelled <24 hours before our check in at the resort. We immediately contacted Expedia and the resort to cancel our stay, hours before our expected check in time. It took the resort over 2 weeks to respond, despite several attempts at contacting them, and they denied any refund and still charged us 100% for a trip we were not able to go on. We’re extremely disappointed because we wanted to go here in the future and were really looking forward to this vacation, but that will absolutely not be happening anymore because of their abhorrent lack of customer service and empathy.
6
KYLE
4 Jun 2025
·
Stayed 6 nights
The property is beautiful, the staff are very friendly. We did not have access to any wifi in our room as claimed, and the phone in our room was not connected to anything. We asked the staff about it, they told us they'd send maintenance, we never heard back, on the final day they apologized for the "very minor inconvenience" that ultimately cost me about $200cad we probably could have put towards a better maintained property. No phone in the room is a bit of a issue if you'd like to use room service, in addition the cleaning staff had taken out umbrella for some reason, and we had to wait out a crazy rain storm to get to dinner without getting soaked, and were unable to do anything about it as we had no wifi/no phone in our room. The daily buffets were great, however I can't say the same for the fancier meals we had to make reservations for, serving sizes were extremely small, and had to wait over a hour to be served our meals. We ended up canceling our second reservation as we weren't willing to wait a hour to be served literally one shrimp, and two small pieces of calamari. (Although that single shrimp was tasty) The "safe" driver the hotel offered to get to a nearby ATM, made us feel extremely unsafe, we would have rather walked, rather than being trapped in his cab. (License plate PG4000)
The property is beautiful, the staff are very friendly. We did not have access to any wifi in our room as claimed, and the phone in our room was not connected to anything. We asked the staff about it, they told us they'd send maintenance, we never heard back, on the final day they apologized for the "very minor inconvenience" that ultimately cost me about $200cad we probably could have put towards a better maintained property. No phone in the room is a bit of a issue if you'd like to use room service, in addition the cleaning staff had taken out umbrella for some reason, and we had to wait out a crazy rain storm to get to dinner without getting soaked, and were unable to do anything about it as we had no wifi/no phone in our room. The daily buffets were great, however I can't say the same for the fancier meals we had to make reservations for, serving sizes were extremely small, and had to wait over a hour to be served our meals. We ended up canceling our second reservation as we weren't willing to wait a hour to be served literally one shrimp, and two small pieces of calamari. (Although that single shrimp was tasty) The "safe" driver the hotel offered to get to a nearby ATM, made us feel extremely unsafe, we would have rather walked, rather than being trapped in his cab. (License plate PG4000)
10
Mia
11 Jun 2025
·
Stayed 7 nights
We loved staying here! This resort was so relaxing and the employees are the best. Food was amazing.
We loved staying here! This resort was so relaxing and the employees are the best. Food was amazing.
10
Marisha M
22 Oct 2025
·
Stayed 4 nights
We had a wonderful stay at Sunset at the Palms. The team at SATP was just wonderful from the moment we arrived right through check out. Looking forward to a return trip!!
We had a wonderful stay at Sunset at the Palms. The team at SATP was just wonderful from the moment we arrived right through check out. Looking forward to a return trip!!
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AI-generated summary based on recent guest reviews
Location
Set in tropical gardens with calm, beautiful beach access just across the road aided by crossing guards. Some road noise and vendor activity are noted, and the transfer from Montego Bay takes about two hours.
Related guest reviews
10
Jackie
21 Apr 2025
·
Stayed 5 nights
The property was so lush and relaxing upon entry. All the staff from the concierges, bell hops, pool and beach personnel were pleasant and helpful. We had a rough arrival due to storms messing up flights but the stress disappeared once we reached the property. Ran into multiple couples that were repeat visitors and I see why. Great location near seven mile and popular attractions in Negril. Will definitely return for my next stay in Negril.
The property was so lush and relaxing upon entry. All the staff from the concierges, bell hops, pool and beach personnel were pleasant and helpful. We had a rough arrival due to storms messing up flights but the stress disappeared once we reached the property. Ran into multiple couples that were repeat visitors and I see why. Great location near seven mile and popular attractions in Negril. Will definitely return for my next stay in Negril.
10
Paula
9 Feb 2024
·
Stayed 7 nights
Very quiet....tropical. Really nice beach to walk.
Very quiet....tropical. Really nice beach to walk.
10
Thomas
18 Oct 2025
·
Stayed 5 nights
We loved our stay at Sunset at the Palms!! The beach is one of the most amazing I’ve been to - it is across the road so something to consider if you have mobility concerns but we found it was a nice separation and there were crossing guards to help you get there safely. The beach was private, so you could get lunch from the resort and drinks as well. Rooms were a great size and bed was comfortable - some of the furnishings could use an update (I.e. no smart TVs, bathroom fixtures were a bit dated) but this did not take away from our experience at all. Many of the other guests we met had been to SATP 5-7x previously, which is a good sign! The food was incredible. Staff were pleasant, kind, and eager to help. Definitely would recommend SATP if you’re looking for a quieter, relaxing place - not for partiers or people looking for a rowdy vacation.
We loved our stay at Sunset at the Palms!! The beach is one of the most amazing I’ve been to - it is across the road so something to consider if you have mobility concerns but we found it was a nice separation and there were crossing guards to help you get there safely. The beach was private, so you could get lunch from the resort and drinks as well. Rooms were a great size and bed was comfortable - some of the furnishings could use an update (I.e. no smart TVs, bathroom fixtures were a bit dated) but this did not take away from our experience at all. Many of the other guests we met had been to SATP 5-7x previously, which is a good sign! The food was incredible. Staff were pleasant, kind, and eager to help. Definitely would recommend SATP if you’re looking for a quieter, relaxing place - not for partiers or people looking for a rowdy vacation.
8
Diana
9 Nov 2023
·
Stayed 7 nights
It was beautiful, very jungle like atmosphere, but at the same time traffic wasn't that far off. So you had a lot of street traffic noise with the jungle. The staff at both the resort and the private beach were extremely nice. Always put a smile on my face as I woke up in the morning.
It was beautiful, very jungle like atmosphere, but at the same time traffic wasn't that far off. So you had a lot of street traffic noise with the jungle. The staff at both the resort and the private beach were extremely nice. Always put a smile on my face as I woke up in the morning.
10
Elizabeth
1 May 2024
·
Stayed 5 nights
You have to cross a road to get to the beach. The room was nice food was good. All of the staff were extremely nice and ready to help.
You have to cross a road to get to the beach. The room was nice food was good. All of the staff were extremely nice and ready to help.
10
Susan
24 May 2025
·
Stayed 3 nights
Wonderful solo stay at this boutique hotel. The property and grounds are beautiful and with the small number of guests it has a relaxed and spacious feel. The staff were amazing, especially Shamika who was fantastic to interact with during dinner. The dining options were great and the food good, especially at the lotus restaurant. Highly recommend!
Wonderful solo stay at this boutique hotel. The property and grounds are beautiful and with the small number of guests it has a relaxed and spacious feel. The staff were amazing, especially Shamika who was fantastic to interact with during dinner. The dining options were great and the food good, especially at the lotus restaurant. Highly recommend!
10
Gina
2 Oct 2024
·
Stayed 5 nights
Beautiful palm trees and I love the treehouse with air conditioning!!!
Beautiful palm trees and I love the treehouse with air conditioning!!!
6
Jennifer
11 Feb 2024
·
This was our first time to Jamaica and to this property. The resort is nice but I would not recommend it as highly as other reviews. The food was limited in variety and flavor. The staff was unfriendly at times which we thought was odd given the fabulous reviews. The pool was unheated and therefor unusable. The beach is beautiful and the gentleman placing chairs and towels was great. Our treehouse was nice but located very near the road so the noise was very loud at times. Overall, it was fine but not as fabulous as others seem to think.
This was our first time to Jamaica and to this property. The resort is nice but I would not recommend it as highly as other reviews. The food was limited in variety and flavor. The staff was unfriendly at times which we thought was odd given the fabulous reviews. The pool was unheated and therefor unusable. The beach is beautiful and the gentleman placing chairs and towels was great. Our treehouse was nice but located very near the road so the noise was very loud at times. Overall, it was fine but not as fabulous as others seem to think.
10
Chantel
10 Sept 2024
·
Stayed 5 nights
The grounds and property are beautiful and set in a tropical paradise. The staff (concierge, wait staff, cleaning staff, drivers, etc.) all were friendly, obliging, and provided top notch service. Although, no fault of the resort, the intermittent rain plus humidity caused mosquitos so repellant is a must!! Lastly, the property is not "beach front" it is a small walk across the street, but a crossing guard was available to assist.
The grounds and property are beautiful and set in a tropical paradise. The staff (concierge, wait staff, cleaning staff, drivers, etc.) all were friendly, obliging, and provided top notch service. Although, no fault of the resort, the intermittent rain plus humidity caused mosquitos so repellant is a must!! Lastly, the property is not "beach front" it is a small walk across the street, but a crossing guard was available to assist.
10
Matthew Edward
23 Aug 2025
·
Stayed 4 nights
Great location very quiet. The beach is just across the street and not a lot of people.
Great location very quiet. The beach is just across the street and not a lot of people.
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AI-generated summary based on recent guest reviews
Dining
Many enjoyed the food, especially the Chef’s Showcase and Lotus Leaf dinners, plus Jamaican options and a good beach grill. Others found buffet variety limited or repetitive and service slow at times; drinks can feel basic.
Related guest reviews
10
Lorena
25 Jul 2025
·
Stayed 8 nights
We loved it! The place is perfect to relax, and enjoy Jamaica in a peaceful environment. The beach is super clean and very clear, we got to see tons of starfish. Also next to the are of the beach, there’s tons of stores were you can shop for souvenirs. The area on the beach includes its own restaurant and bar. The food was delicious, specially the restaurants. I recommend this hotel a lot.
We loved it! The place is perfect to relax, and enjoy Jamaica in a peaceful environment. The beach is super clean and very clear, we got to see tons of starfish. Also next to the are of the beach, there’s tons of stores were you can shop for souvenirs. The area on the beach includes its own restaurant and bar. The food was delicious, specially the restaurants. I recommend this hotel a lot.
10
Genevieve
13 Aug 2025
·
Stayed 7 nights
Overall, I would highly recommend staying here, especially if you are looking to relax. Staff is very friendly and more than willing to help you if needed. The room was okay, comfortable enough. Daily restock for bottled water. Take it with you so they’ll restock and you’ll have extra. The beach is down a little path and across the street, takes less than 5 minutes to get there. It was clean, with chairs/cabanas available. The pool is very nice too, and it has a swim-up bar/live entertainment some nights. For breakfast and dinner, there’s a buffet and the food there is just okay. For lunch, there’s a restaurant at the resort and one on the beach, which were way better than the buffet in my opinion. You HAVE to go to the Chef’s showcase and the Lotus Leaf. Those dinners were our favorite, and the resort even made reservations for us. They have all-day coffee too. I would skip their special occasion dining opportunities, wasn’t worth the price I paid. There’s a gift shop, but I found better souvenirs at the airport since we didn’t really shop elsewhere. We spent 5 full days here and didn’t do any excursions, which we were just fine with. It was nice to just “be” for a while and that’s exactly what I got out of this trip. You’ll be spending a lot of time outdoors, so plan accordingly. It’s a peaceful time with not much to do. Make sure you bring bug spray and put it on every single day, even if you think it’s not working.
Overall, I would highly recommend staying here, especially if you are looking to relax. Staff is very friendly and more than willing to help you if needed. The room was okay, comfortable enough. Daily restock for bottled water. Take it with you so they’ll restock and you’ll have extra. The beach is down a little path and across the street, takes less than 5 minutes to get there. It was clean, with chairs/cabanas available. The pool is very nice too, and it has a swim-up bar/live entertainment some nights. For breakfast and dinner, there’s a buffet and the food there is just okay. For lunch, there’s a restaurant at the resort and one on the beach, which were way better than the buffet in my opinion. You HAVE to go to the Chef’s showcase and the Lotus Leaf. Those dinners were our favorite, and the resort even made reservations for us. They have all-day coffee too. I would skip their special occasion dining opportunities, wasn’t worth the price I paid. There’s a gift shop, but I found better souvenirs at the airport since we didn’t really shop elsewhere. We spent 5 full days here and didn’t do any excursions, which we were just fine with. It was nice to just “be” for a while and that’s exactly what I got out of this trip. You’ll be spending a lot of time outdoors, so plan accordingly. It’s a peaceful time with not much to do. Make sure you bring bug spray and put it on every single day, even if you think it’s not working.
10
david
21 Oct 2025
·
Stayed 4 nights
The resort is absolutely awesome. Its like escaping into a Amazon forest. The staff were incredible. Everything is super clean. The service is fast. Our safe stopped working and guy was there in 5 minutes to fix. The food was unbelievable, especially the buffet. Most buffet food is like "fast food". Not here!! Wish i had the shrimp recipe!!. Choices were extensive. The "chefs choice" night dinner was also excellent!!! I really cannot say enough good things about this hotel. I would recommend it in a heartbeat!! Especially to adults looking for a great place with no kids!!! But it is not a "high octane" place. If you are looking for loud music, too many people are non-stop activity all around you, go someplace else.
The resort is absolutely awesome. Its like escaping into a Amazon forest. The staff were incredible. Everything is super clean. The service is fast. Our safe stopped working and guy was there in 5 minutes to fix. The food was unbelievable, especially the buffet. Most buffet food is like "fast food". Not here!! Wish i had the shrimp recipe!!. Choices were extensive. The "chefs choice" night dinner was also excellent!!! I really cannot say enough good things about this hotel. I would recommend it in a heartbeat!! Especially to adults looking for a great place with no kids!!! But it is not a "high octane" place. If you are looking for loud music, too many people are non-stop activity all around you, go someplace else.
8
Christine
28 Jul 2025
·
Stayed 6 nights
The front hotel staff was absolutely phenomenal, especially compared to nearby hotels that we have stayed at in the past. The rooms are interesting, as most resorts focus now on quantity over quality, and this resort was built long ago with size and comfort in-mind. The only lacking areas for improvement are the lunch dining options (and flavors), with speed being a major issue. The resort would also benefit by removing the live piano, live band, and replace them with modern music and a DJ. The constant Jamaican music (and dancehall-reggae) blasted by the pool area bartenders was painful after a full week. We had to leave the resort just to go dancing.
The front hotel staff was absolutely phenomenal, especially compared to nearby hotels that we have stayed at in the past. The rooms are interesting, as most resorts focus now on quantity over quality, and this resort was built long ago with size and comfort in-mind. The only lacking areas for improvement are the lunch dining options (and flavors), with speed being a major issue. The resort would also benefit by removing the live piano, live band, and replace them with modern music and a DJ. The constant Jamaican music (and dancehall-reggae) blasted by the pool area bartenders was painful after a full week. We had to leave the resort just to go dancing.
8
Monicka Shnay
7 Apr 2025
·
Stayed 4 nights
We wanted quiet...it was too quiet. No night life at all just piano player who was great but it was like a retirement home. Looked like was 40people,pool empty. But staff was amazing beautiful rooms however the birds chirp all night. Food was just ok. Had to leave to get real jerk chicken. Im used to it right off grill on the beach. The beach is acrossed the street. Area is quiet no music nothing at all. I wouldn't stay here again. It was off season but it was so boring and quiet. But looking for somewhere to just sleep this is your place. Staff amazing.
We wanted quiet...it was too quiet. No night life at all just piano player who was great but it was like a retirement home. Looked like was 40people,pool empty. But staff was amazing beautiful rooms however the birds chirp all night. Food was just ok. Had to leave to get real jerk chicken. Im used to it right off grill on the beach. The beach is acrossed the street. Area is quiet no music nothing at all. I wouldn't stay here again. It was off season but it was so boring and quiet. But looking for somewhere to just sleep this is your place. Staff amazing.
10
Karen
13 Sept 2025
·
Stayed 10 nights
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
We had a great stay at Sunset at the Palms Resort. We loved the pool and the beach was exceptional. There was always a variety of food to eat at the buffet. The rooms were really clean and comfortable.
10
michael
27 Jul 2025
·
Stayed 4 nights
Staff awesome and friendly. Food choices limited. Housing a little dated.
Staff awesome and friendly. Food choices limited. Housing a little dated.
10
Angela
12 Jul 2025
·
Stayed 6 nights
This property is gorgeous! It’s like living in a prehistoric jungle paradise. The staff are some of the friendliest I have ever encountered. Everyone was kind and laid back and the service is excellent. Breakfast and lunch are really good. Dinner wasn’t bad. The special dinner options were good. The dinner buffet wasn’t our favorite, but we were there when the hotel was not at all crowded and I think maybe there will be more options for dishes when it is a little busier. We were never hungry, though and we will be back!
This property is gorgeous! It’s like living in a prehistoric jungle paradise. The staff are some of the friendliest I have ever encountered. Everyone was kind and laid back and the service is excellent. Breakfast and lunch are really good. Dinner wasn’t bad. The special dinner options were good. The dinner buffet wasn’t our favorite, but we were there when the hotel was not at all crowded and I think maybe there will be more options for dishes when it is a little busier. We were never hungry, though and we will be back!
8
Meriam
24 Jun 2025
·
Stayed 6 nights
Staff was attentive and friendly! Service was a bit slow at times but the customer service made up for the wait. Pros: quiet, amazing staff, calm amazing white sand private beach, patio with the jungle backdrop was serene and peaceful. Cons: no fresh juices, beach closing at 7 wasn’t ideal as we wanted to walk it at night. Activities in the evening could be more creative and fun (karaoke night was fun but only happened once).
Staff was attentive and friendly! Service was a bit slow at times but the customer service made up for the wait. Pros: quiet, amazing staff, calm amazing white sand private beach, patio with the jungle backdrop was serene and peaceful. Cons: no fresh juices, beach closing at 7 wasn’t ideal as we wanted to walk it at night. Activities in the evening could be more creative and fun (karaoke night was fun but only happened once).
8
Nicole
14 Jun 2025
·
Stayed 4 nights
The resort was beautiful and well kept. The private beach was the highlight of the trip. Buffet food was only okay, but the Chef’s Showcase dinner was fantastic.
The resort was beautiful and well kept. The private beach was the highlight of the trip. Buffet food was only okay, but the Chef’s Showcase dinner was fantastic.
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AI-generated summary based on recent guest reviews
8
Troy
4 Oct 2026
·
Stayed 4 nights
Servers was good properly was clean. Weather was great
Servers was good properly was clean. Weather was great
10
Becca
2 Aug 2026
·
Stayed 7 nights
We loved the smaller property, without hundreds of people, they were definitely focused on quality over quantity. The local cuisine they offered was awesome, as well as the service and staff. The pool was tucked into a garden jungle where we spent the majority of our time. The beach property was also nice, giving us enough of an excursion experience, we didn't feel a need to explore away from the resort. Maybe we'll explore a bit more next time. They provided nightly entertainment and took it upon themselves to book a couple of dinner reservations, before we arrived, so we didn't have to worry about it. Our room backed into a green belt with a lovely balcony, hammock, table and chairs, chaise and entertaining goats.
We loved the smaller property, without hundreds of people, they were definitely focused on quality over quantity. The local cuisine they offered was awesome, as well as the service and staff. The pool was tucked into a garden jungle where we spent the majority of our time. The beach property was also nice, giving us enough of an excursion experience, we didn't feel a need to explore away from the resort. Maybe we'll explore a bit more next time. They provided nightly entertainment and took it upon themselves to book a couple of dinner reservations, before we arrived, so we didn't have to worry about it. Our room backed into a green belt with a lovely balcony, hammock, table and chairs, chaise and entertaining goats.
8
Mark Steven
31 Jul 2026
·
Stayed 4 nights
Quaint and quiet location. Smaller resort for a more private getaway but with good recreational options. Good layout, nice rooms, good amenities and friendly staff.
Quaint and quiet location. Smaller resort for a more private getaway but with good recreational options. Good layout, nice rooms, good amenities and friendly staff.
10
Mike
29 Jul 2026
·
Stayed 7 nights
Everything was excellent. Staff is very friendly and helpful. If you need anything they are right there to help. Beach is great with bar and food. When you are there you think your in Paridise. Can't wait to go back
Everything was excellent. Staff is very friendly and helpful. If you need anything they are right there to help. Beach is great with bar and food. When you are there you think your in Paridise. Can't wait to go back
10
Roy
28 Jul 2026
·
Stayed 5 nights
I had a Great stay at the Sunset! The Tree House Rooms are the Best! Surrounded by lush gardens that are well maintained daily. The overall Staff is outstanding ! The small Boutique setting allows for the dining experience and the preparation of the food to have the real Jamaican flavors to be experienced. From the curried dishes, stewed, and Jerk seasoning dishes the food was quite delicious! As in many of the Carribian Islands I’m seeing more cats on the resort premises. I understand their purpose. Unfortunately I’m not a “cat lover” so it was a little annoying for me to enjoy some meals in the dining area while the Guest are feeding the cats while their also eating dining. I know the cats purpose and if Guest are feeding them…
I had a Great stay at the Sunset! The Tree House Rooms are the Best! Surrounded by lush gardens that are well maintained daily. The overall Staff is outstanding ! The small Boutique setting allows for the dining experience and the preparation of the food to have the real Jamaican flavors to be experienced. From the curried dishes, stewed, and Jerk seasoning dishes the food was quite delicious! As in many of the Carribian Islands I’m seeing more cats on the resort premises. I understand their purpose. Unfortunately I’m not a “cat lover” so it was a little annoying for me to enjoy some meals in the dining area while the Guest are feeding the cats while their also eating dining. I know the cats purpose and if Guest are feeding them…
FAQs about Sunset at the Palms Resort - Adults Only - All Inclusive
Is parking available at the property?
Yes, complimentary parking is available directly at the resort.
What type of breakfast is offered and what are the serving hours?
Breakfast is available on-site, allowing guests to start their day with a delightful meal. Specific serving hours are not mentioned.
What are the standard check-in and check-out times?
Check-in time starts at 15:00 and ends at 22:00. Check-out time is at 11:00. Early or late check-in/check-out may be available upon request, and additional charges could apply.
Are airport shuttle services available?
Yes, roundtrip airport shuttle service is available for USD 99 per person from Sangster International Airport in Montego Bay. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the property located in relation to key landmarks?
The resort is located on the beach in Negril, close to attractions such as Time Square Mall, Bloody Bay Beach, and Seven Mile Beach. Public transport availability is not specified.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests to enjoy. Specific operational hours and seasonal availability are not mentioned.
What are the policies for guests staying with children?
Children are not allowed at this adults-only property. Guests must be at least 18 years old to stay.
What are the policies regarding extra beds and cribs?
Infants under 1 year old can stay for free if using existing bedding. Baby cots/cribs may be requested directly from the property. Guests aged 2 years and older are considered adults and will incur additional charges for extra beds.
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Check-in time starts at15:00Check-in time ends at10:00Check-out time ends at11:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum guest age is 18
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Transportation options are available for minimum 2 guests. Roundtrip airport shuttle service is available for USD 99 per person from Sangster International Airport (MJB) in Montego Bay.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) available
Dining
For lunch or dinner, stop by Palm Grove, a restaurant that specializes in Caribbean cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Table Tennis
Terrace
Fitness Center (nearby)
Services
Tour desk
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Facial treatments
Picnic area/Tables
Breakfast in the room
Adults only
Snack Bar/Deli
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi