Name: The Ritz-Carlton, Philadelphia
Address: Ten Avenue of the Arts, Philadelphia, Pennsylvania, United States of America, Philadelphia, Philadelphia County, US
Price range: $329–$2,089 per night
Rating: 8.15

What guests think

Across recent reviews, The Ritz-Carlton, Philadelphia earns consistent praise for its grand lobby, central location, and many friendly staff interactions, while recurring critiques cite dated rooms, city and building noise, uneven cleanliness, and occasional service or maintenance lapses.

Guests often enjoy breakfast, though prices can be high and food-and-beverage service varies from attentive to slow. Facilities feedback is mixed, with a limited gym and pricey valet noted alongside otherwise functional amenities. Best suited to travelers who value classic ambiance and location, and can accept occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The grand lobby and on-site bar are highlights. Several reviews note a limited gym and valet or parking that is expensive and sometimes inconvenient.

Related guest reviews

10

Babar

Feb 23, 2025

·

Stayed 1 night

Beautiful lobby

10

Scott

Jan 4, 2025

·

Stayed 3 nights

The bar was great.

10

Lisa

Aug 16, 2025

·

Stayed 1 night

Incredibly beautiful but also comfortable hotel, convenient to everything downtown and train station. Excellent bar. Valet parking is pricey but in line with what you’d expect to pay at a Ritz.

10

Bobby

Jan 1, 2025

·

Stayed 1 night

Wish there was more seating area at the bar.

10

Rona

Aug 30, 2025

·

Stayed 2 nights

Beautiful and grand lobby. Welcoming staff. Great breakfast and hotel bar. Lovely room with all the amenities.

4

Thomas Lee

Sep 1, 2024

·

Stayed 1 night

Lots of fees charged without notice like pet fee. Also gym needs upgrade not impressive. Room service took a long time and had to call 4 times Too expensive

10

Daniel

Mar 6, 2023

·

Stayed 3 nights

The entire staff is excellent. Lovely hotel lobby and bar.

2

Daniel

Jan 30, 2025

·

Stayed 1 night

Shower over flows, valet was terrible

10

Jay

Apr 14, 2024

·

Stayed 1 night

Expensive parking but good people work there

4

Néstor

May 5, 2024

·

Stayed 1 night

Very bad conditions on the room. Not expected for the price. The carpet was dirt, fitness center very limited and the front desk asistan really bad

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness and upkeep is mixed: reports of dirty linens or bathrooms and smoke or musty odors appear alongside clean stays. Recurring maintenance issues include weak water pressure, faulty AC, and broken fixtures or appliances.

Related guest reviews

2

John

Nov 11, 2025

·

Stayed 1 night

I've stayed at Ritz Carlton properties for years and for the most part my stays have been enjoyable. However, this stay was one of the worst in recent memory and I'm not sure if I will stay at a Ritz Carlton property again in the future. Some of the pillow cases were stained/dirty, the towels felt like sand paper, the phone was not working, the fire alarm went off at 6am Sunday morning and life safety instructions were unclear at best, my wife ordered a bagel and it was not only poor in quality it was burnt black, just a terrible experience.

2

Jewleitt

Aug 19, 2025

·

Stayed 1 night

Terrible experience. Got in late from traveling and I didn’t expect to walk into a smoke room with smoky wet dirty stinky pillows. The room smelt smoky and moldy. The bathtub was dirty. I would honestly love a refund. I’m also a Marriot member and haven’t experienced this before and when I spend a lot of money I expect a clean room. Especially traveling with two toddlers.

4

Saquib

Feb 17, 2025

·

Stayed 2 nights

The head rest of the bed was dirty and sticky..we asked to get it cleaned. Never happened so we cleaned it up ourselves. The water pressure was so poor, you could not take a shower properly. We asked drive to open a water pressure and never got fixed. Would not stay here again.

2

Hubert

Sep 29, 2024

·

Stayed 1 night

I couldn’t take a a bath in the bath tub because it had rust.

2

Lois

Jul 7, 2024

·

Stayed 1 night

The air was not working correctly and with my husband being in hvac business we were doing the air correctly. I did t seep good for being to hot .. I wouldn’t stay there again for the price I paid

2

Michael

Apr 12, 2025

·

Stayed 3 nights

The room was dated and dirty. There was hair in the bed and bathroom. It was definitely not worth the price paid. I am very unsatisfied and disappointed.

2

Phil

Mar 17, 2024

·

Stayed 1 night

We traveled from New York City down to Philadelphia for a concert and a special night, Lamont Landers at Milk Boy, my Christmas present from my wife. We thought the Ritz was a sure bet. But when we returned from the concert, we found that our shower was unusable. It sounded like Chitty Chitty Bang Bang and would only produce extremely cold water. Until we simultaneously turned on the sink, and then we got extremely hot water. It was late, and the noise the shower was making was no doubt waking up our neighbors, so we went to bed and tried again in the morning, getting the same results. We could hear our neighbor’s shower making the same noise. When we went downstairs for breakfast, we spoke to the manager, who said she would look into it and meet us when we checked out. When we did check out, the front desk clerk made no effort to find the manager and had clearly been told to tell us she was in an accounting meeting. We had to shower when we got home. As people who have used Ritz hotels as a frequent local weekend escape, and as our hotel of choice for distant vacations, we are extremely disappointed.

2

Sandi

Jul 21, 2024

·

Stayed 2 nights

We found a dead bug and dried blood on the sheets! The AC broke and the hotel lost power so we could not use elevator.

6

Lauren

Feb 20, 2024

·

First, I’d like to say that the staff was lovely and the lobby was very beautiful, architecturally speaking. But our room was… not great. Curtains were ripped. We found an old deflated balloon in the closet when getting linens for the pull-out sofa. The linens for said sofa consisted of a pillow and a prison blanket. The refrigerator drawer was broken, so we could not have cold drinks unless we ordered from room service. Most outlets in the common area did not work, even with several “does flipping this switch change it?” experiments. I’ve stayed in nicer Hampton Inns.

8

Kimberly

Mar 5, 2025

·

Stayed 1 night

Everything was pretty perfect. Toilet seat was dirty / stained which made us question overall cleanliness. Other than that! we loved everything.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently described as dated, with noise from City Hall bells, traffic, or elevators affecting some stays. Others found comfortable beds, good space, and city views.

Related guest reviews

6

Michael A

Aug 31, 2025

·

Stayed 3 nights

Worst Ritz I’ve stayed at. Super loud, next door and street racers.

6

matthew

Mar 29, 2025

·

Stayed 1 night

The building itself is gorgeous. A testament to bygone era grandeur. However, inside the rooms are lacking,. Worn, dated furnishings and mismatched decor, cheap, low grade towels, all were a disappointment compared to other Ritz Carlton properties. Hotel rooms need an update.i paid $1300 for one night in a suite, I was expecting Ritz-Call to luxury. Instead I got basic hotel amenities.

8

Michael

Jun 30, 2025

·

Stayed 3 nights

I have stayed at a number of Ritz and Four Seasons properties. This is not top tier. We stayed in a standard room which had a battered old refrigerator sitting on the floor. That is not Ritz, that’s airport Marriott. Ditto the half-functioning phone. And the toiletries which genuinely smelled bad. I remember when Ritz had Bulgari toiletries. Room service was very good, service in the bar and restaurant was lazy and uninvolved. This hotel needs a major refresh and some new energy and commitment in food and beverage.

10

Mary

Jun 13, 2024

·

Stayed 2 nights

My only concern was that your room was next to the elevator bank, which could have been very noisy. It did vibrate in the room when the elevator was in use. but by the time we went to bed, the activity lessened.

8

Danielle

Nov 5, 2025

·

Stayed 1 night

Bed was really comfy. Wasn't impressed with the room though for the prices of a Ritz and it didn't have refrigerator other than the mini-bar. The bartenders and bellmen were FANTASTIC! Breakfast was average, but the eggs were excellent! Be aware you will hear the bell from City Hall on the hour so if you want to sleep in, don't stay here!

6

Violet

Jun 29, 2025

·

Stayed 4 nights

Property is centrally located but surrounded by noise.

6

Lily

Jun 29, 2025

·

Stayed 3 nights

The hotel needs upgrade to minimize the terrible noise of cars and ambulances.

10

Tanya

May 9, 2025

·

Stayed 3 nights

The staff were polite and accommodating. We enjoyed breakfast at their restaurant. The room was clean and spacious with a great view of downtown. The bed was very comfortable.

8

Michael

Apr 29, 2025

·

Stayed 1 night

It’s a large hotel in a very busy area, great for walking to restaurants, it had a nepresso machine in room but no pods housekeeping should know how to restock for next guest

8

Erin

Apr 24, 2025

·

Stayed 1 night

Overall, the stay was great! Everyone was very nice and accommodating. The bar and lobby area were amazing. Location everything! The views from my corner king room were stunning and made everything worth it… I was a little disappointed with the dated and plain condition of the room itself. It was my first time staying at a Ritz and I guess maybe I was expecting the best room ever.

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Service

Many guests praise friendly, accommodating staff across the hotel. However, several accounts cite slow or unhelpful responses at check-in and in room service, with some billing or policy frustrations.

Related guest reviews

10

Michelle

Jul 1, 2025

·

Stayed 3 nights

Excellent service and delightfully welcoming staff

4

Karl

Apr 21, 2025

·

Stayed 3 nights

My girlfriend and I were in town and stayed at The Ritz Carlton Philadelphia. The property looked elegant and inviting on their Instagram page as well as on the internet which was the main reason I picked The Ritz Carlton instead of The Four Seasons at Comcast Center, however it didn’t seem to be that way when I arrived at the property. My other main concern was that one African American front desk associate who was not so pleasant and had a negative attitude during check in. I asked the lady a few significant questions and she seemed disinterested in giving assistance. Both Men’s and Women’s bathroom (according to my girlfriend) in the lobby were also not maintained and in disrepair. I am a big fan of The Ritz Carlton and the service it offers since I’ve been to a few in the country, but the one in Philadelphia needs to uphold the prestige and the top tier service that I believe the brand still stands for.

2

grant

Sep 23, 2025

·

Stayed 1 night

Wife had Covid and hotel refused to refund my cancelation.

4

Elizabeth

May 27, 2024

·

Stayed 1 night

Room service forgot our breakfast order. It never arrived and then they refused to answer the phone and front desk staff was at first rude and unaccommodating when I asked it to be removed from my bill.

4

Teresa

May 12, 2025

·

Stayed 1 night

I have never heard the word ‘no’ as many times as I heard it at this property…No, sorry we can’t do that…No, you’ll have to ask someone else for that…No, we don’t offer that…No,no,no. The only ‘no’ I will remember is the “No, I will never stay at this property again”. As a frequent Ritz Carlton customer, I can say that I was highly disappointed with the service at almost every touch point— from the front desk to the concierge to the restaurant. So happy it was just a one night stay!

10

Vanessa

Dec 22, 2024

·

Stayed 1 night

Staff and service was great. Room was clean and comfortable. Room service was fast and delicious. Overall Great stay!

8

Miranda

Jan 28, 2024

·

Stayed 2 nights

Beautiful, stunning hotel, great food from the restaurant to the bar to in room dining! We had a few hiccups with our check in, having to return to the front desk 4 times before our room was ready. Made for a very long travel day. I would encourage management to ensure your new (or newer) front desk employees are ready for service worthy of the Ritz Carlton brand before putting them on duty. Great location and would stay here again!

10

Peter

May 11, 2025

·

Stayed 3 nights

Excellent service by the whole team!

10

Helen

May 12, 2025

·

Stayed 2 nights

Very comfortable with excellent service

10

Aimee

Aug 18, 2025

·

Stayed 2 nights

Celebrated our 1 year wedding anniversary at the Ritz for 2 nights and it was amazing. Perfect. The check in process was quick and Bettina was so friendly. The lobby is gorgeous with a restaurant (open til 11pm)and bar open til 1am. Our deluxe king room was so nice with a city view. The location is perfect and we could walk to so many restaurants. This hotel is located right next to city hall, across the street from capital grill and McCormick and Shmicks. We were about a block from Del Friscos and maybe 2 blocks to El Vez. These restaurants are all popular dinner spots in Philly. Stay here! The property is so clean and the staff is so friendly. Nick the bartender was amazing and the doormen are so great as well. Hope to be back soon!

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AI-generated summary based on recent guest reviews

Location

Central downtown location next to City Hall, walkable to restaurants and transit. City noise is a common trade-off.

Related guest reviews

10

Stephen

Jul 30, 2025

·

Stayed 3 nights

Great location, close to a lot of options for food.

10

Aiman

Mar 5, 2025

·

Stayed 2 nights

It’s a beautiful bldg in a great location.

6

Michael

Dec 30, 2023

·

Stayed 1 night

The hotel is clean, and leans heavy into its heritage as a name associated with luxury. That doesn't change its location-- it is in the middle of downtown surrounded by abhorrent traffic at peak times, walking outside greets you with the city smell of trash and smog, and if you plan on eating food in the city as of Dec 2023, you'll pay twice as much as you would outside of the city limits. The hotel is a pleasant stay -- the experience, not so much. You could do better by finding a stay outside the city and traveling in and out.

10

Lisa

Aug 16, 2025

·

Stayed 1 night

Incredibly beautiful but also comfortable hotel, convenient to everything downtown and train station. Excellent bar. Valet parking is pricey but in line with what you’d expect to pay at a Ritz.

10

Jie

Sep 1, 2023

·

Stayed 4 nights

Good location

10

Shanese

Nov 14, 2023

·

Stayed 1 night

Great stay for a weekend trip. Quick Uber ride from train station and easy access to local restaurants.

6

Violet

Jun 29, 2025

·

Stayed 4 nights

Property is centrally located but surrounded by noise.

10

Charlotte

Jul 26, 2025

·

Stayed 2 nights

Had a great time at the Ritz-Carlton it was clean and the staff was very accommodating. Centrally located very easy to navigate. Location really is everything!

10

Laurette

Jan 23, 2024

·

Stayed 1 night

Beautiful property and ideal location

10

Aimee

Aug 18, 2025

·

Stayed 2 nights

Celebrated our 1 year wedding anniversary at the Ritz for 2 nights and it was amazing. Perfect. The check in process was quick and Bettina was so friendly. The lobby is gorgeous with a restaurant (open til 11pm)and bar open til 1am. Our deluxe king room was so nice with a city view. The location is perfect and we could walk to so many restaurants. This hotel is located right next to city hall, across the street from capital grill and McCormick and Shmicks. We were about a block from Del Friscos and maybe 2 blocks to El Vez. These restaurants are all popular dinner spots in Philly. Stay here! The property is so clean and the staff is so friendly. Nick the bartender was amazing and the doormen are so great as well. Hope to be back soon!

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AI-generated summary based on recent guest reviews

Dining

Restaurant and bar experiences range from excellent to underwhelming; breakfast feedback varies and prices can be high. Room service is often good but occasionally slow or inaccurate.

Related guest reviews

10

Stuart

Feb 10, 2025

·

Stayed 1 night

The hotel was amazing. From the Valets to the front desk I was impressed. If I could change one thing I would ask for the bartenders to more responsive to the guests. They were a bit standoffish and not what I would have expected from this caliber of hotel.

8

Michael

Jun 30, 2025

·

Stayed 3 nights

I have stayed at a number of Ritz and Four Seasons properties. This is not top tier. We stayed in a standard room which had a battered old refrigerator sitting on the floor. That is not Ritz, that’s airport Marriott. Ditto the half-functioning phone. And the toiletries which genuinely smelled bad. I remember when Ritz had Bulgari toiletries. Room service was very good, service in the bar and restaurant was lazy and uninvolved. This hotel needs a major refresh and some new energy and commitment in food and beverage.

10

Andrea

Feb 5, 2024

·

Stayed 2 nights

I always love my stay here, such a gorgeous building right by City Hall, I even had a fabulous view this time. Love the bar and room service.

4

Elizabeth

May 27, 2024

·

Stayed 1 night

Room service forgot our breakfast order. It never arrived and then they refused to answer the phone and front desk staff was at first rude and unaccommodating when I asked it to be removed from my bill.

10

Victor

Jan 2, 2025

·

Stayed 2 nights

The entire staff at the Ritz deserve kudos and praise for having made New Year’s Eve such unforgettable experience. It was something out of a Fairy Tale and my stay will forever be one I remember fondly in my heart! I don’t want to forget anyone from the staff at the front door greeting us, the bellboys to the wonderful team at the Reception. I do, however, want to emphasize a special mention for having done such extraordinary work to Lauren, all the servers at Aqimero and in particular the bartenders which made New Year’s Eve possible!! And a personal shout out to that gorgeous man ws in charge of setting up the venue to make it look, in every way, that we were borrowing a page out of The Great Gatsby for this evening. He did a fabulous job and I had the privilege to speak to him afterwards and was blown away by his commitment to Event Planning. All in all, I hope this review brings great News to all the team at the Ritz and that they know I could never have dreamed a better way to close 2024 and start the New Year 2025 than in sharing time, company and memories at The Ritz!

8

Danielle

Nov 5, 2025

·

Stayed 1 night

Bed was really comfy. Wasn't impressed with the room though for the prices of a Ritz and it didn't have refrigerator other than the mini-bar. The bartenders and bellmen were FANTASTIC! Breakfast was average, but the eggs were excellent! Be aware you will hear the bell from City Hall on the hour so if you want to sleep in, don't stay here!

10

Rona

Aug 30, 2025

·

Stayed 2 nights

Beautiful and grand lobby. Welcoming staff. Great breakfast and hotel bar. Lovely room with all the amenities.

6

Melanie

Jun 23, 2025

·

Stayed 2 nights

Checking in took at least 15 minutes after I was being helped at the counter. No idea why as I had no questions or issues. Being charged $4 for an ice cube at the bar was frustrating, partly b/c it's ridiculous and partly b/c it's not transparent. You order an $18 drink and it shows up as $22 without a line item comes across as price gauging.

10

Tanya

May 9, 2025

·

Stayed 3 nights

The staff were polite and accommodating. We enjoyed breakfast at their restaurant. The room was clean and spacious with a great view of downtown. The bed was very comfortable.

4

Derek

Feb 9, 2024

·

Stayed 2 nights

Pros: The property is in a good location, the beds were comfortable and the room was quiet. Cons: - Breakfast and dining in is extraordinarily expensive. A smoothie, omelette, and oatmeal cost me close to $80, and paying for breakfast as part of the booking only gives you a credit rather than an included breakfast. - dated furniture and bathrooms. Rooms are def in need of an upgrade. Water pressure in the showers was poor, and the bathroom leaked after every shower. Room felt more like a 3 star. - doormen don't help with bags or doors etc.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$331
February	$350
March	$386
April	$433
May	$577
June	$532
July	$538
August	$398
September	$477
October	$525
November	$468
December	$377

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $2,089	15 $755	16 $637	17 $340	18 $449	19 $506
20 $333	21 $329	22 $450	23 $591	24 $335	25 $404	26 $406
27 $335	28 $506	29 $1,003	30 $719

Su	Mo	Tu	We	Th	Fr	Sa
				1 $338	2 $404	3 $626
4 $434	5 $501	6 $595	7 $474	8 $410	9 $466	10 $961
11 $352	12 $359	13 $407	14 $456	15 $448	16 $563	17 $753
18 $359	19 $349	20 $352	21 $648	22 $1,030	23 $831	24 $1,401
25 $474	26 $997	27 $409	28 $459	29 $359	30 $368	31 $357

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Junior Suite, 1 Bedroom

Club Room, 1 King Bed

Standard Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Deluxe Room, 1 King Bed

Club Suite, 1 Bedroom

Superior Room, 2 Double Beds

Deluxe Room, 1 Double Bed

Standard Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Luxury Suite, 1 Bedroom

Executive Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Standard Room, 2 Double Beds

Standard Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Superior Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, Philadelphia

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Prices for upcoming dates