Courtyard Grand Rapids Airport

Fitness center is nice

I had higher hopes for this hotel as we’ve stayed at several Courtyards before. Our room was not clean and they gave us 2 towels for a 4-night stay. There was no housekeeping service until checkout and the coffee shop in the lobby was closed the entire stay. It is VERY noisy, lots of road noise and thin walls, I could hear the conversations of all our neighbors. I give the area around the hotel a 3 because there are lots of restaurants and things to do and pretty close to the airport which is convenient but overall not a great stay.

Wow cafe seems always closed!

I checked in and found my TV did not work. They kindly helped me move rooms. This room was next to the hotel laundry room and was very loud in the AM along with the parking lot window which was also noisy through the night. Made for a rough night sleep. Nothing on the hotel. Location was great and clean. Bar was closed if you plan on having a drink before bed.

We weren’t told the hotel was under construction. The floors were dirty, it was noisy, the sink didn’t drain, and staff said it would “eventually.” At 2:00 a.m., someone pounded on our door—my wife was horrified. We even woke up in the morning with no water and no warning.

No pool, and room wasn’t refreshed, towels replaced etc.

We booked a king bed room from the Hotels.com app while in the parking lot. When we went inside to check-in they informed us that “due to construction, we only have 2 queen beds available”. If I wanted 2 queen beds, I would have booked them. Doesn’t the app confirm with the location? Construction didn’t start with the 3 minutes it took to book and check-in. Any thoughts?

Hotel service was lacking at the front desk and lobby restaurant/bar which was closed during our stay for lack of staffing. This was difficult when in town for a wedding and without a vehicle. Room had numerous maintenance issues - walls paper thin - no extra toilet paper or cups in our room. We had a suite and were disappointed with the condition of it, cleanliness and lack of service/amenities. For the price - definitely not worthwhile. On a busy road so the room was noisy. Poor lighting in the room made it hard to see what you were doing.

The property wasn't the cleanest. Wouldn't have even been acceptable for a budget motel let alone a Marriot bonvoy. The room smelled musty and the hallway smelled like urine. The shower was awful and the air conditioning barely worked. There wasn't even coffee available in the lobby in the morning. The only redeeming quality was the kind staff, but would not stay there again.

The pull out sofa bed was awful - could feel every spring in the mattress and the entire frame was tilted so that the feet were higher than the head. The room was clean except the pull out bedding was dirty. Lighting in room was extremely dim and insufficient. Front desk service + cleanliness of main entry, lobby areas was excellent. The gym was very nice.

Property cleanliness and carpet conditions are suffering from old age!

Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.

Hallways were not vacuumed was a dead giveaway. Room was not vacuumed, heating unit didn’t work, toilet was running, shower dispensers fell off wall into tub and room next to us apparently we’re having domestic issues most of the night. Outside of that “perfect “. Needless to say that after never having an issue with Marriott it only takes 1 bad experience to never go to another Marriott or affiliate. That was the one. Too bad.

Very clean and quiet

The courtyard by Marriott at Grand Rapids was a nice hotel for the price. The room was very clean and bed was comfy. I did not think the refrigerator worked, I didn't really need it, and found out when leaving next day that there is a button inside to push to help it get cold. That information is valuable and needs to be placed on the fridge for future guest. I was also expecting body wash to be in the shower along with washcloths but there were 2 shampoos and 1 conditioner and no bodywash or washcloths close to the shower. The front desk attendants were super friendly and very helpful!! The elevator was a little dirty but overall the hotel was up to date and clean.

The room was beautiful & clean! The staff was friendly and helpful! Will recommend & definitely return!

We weren’t told the hotel was under construction. The floors were dirty, it was noisy, the sink didn’t drain, and staff said it would “eventually.” At 2:00 a.m., someone pounded on our door—my wife was horrified. We even woke up in the morning with no water and no warning.

Clean room and exceptional customer service provided by all staff. Highly enjoyable.

The property wasn't the cleanest. Wouldn't have even been acceptable for a budget motel let alone a Marriot bonvoy. The room smelled musty and the hallway smelled like urine. The shower was awful and the air conditioning barely worked. There wasn't even coffee available in the lobby in the morning. The only redeeming quality was the kind staff, but would not stay there again.

Th bathroom shower could have been cleaner, there was mold on the caulking. I was in 3 rd floor and i heard an alarm clock (full blast)going off every morning i was there that never shut off!(empty room?) the room itself was clean (other than bathroom) and air conditioner worked good.

The gentleman that checked me in was very nice. The room was so so. The bed and the pillows were Horrible. Pillows were old and flat except the one that had feathers sticking out everywhere. I asked for different pillows, never received them. The mattress was very uncomfortable. No microwave in room. No breakfast available. They have a little snack shop but it is closed on weekends. I needed to stay an extra night , when I asked the woman at the desk she said it would be $200 and that was for a Monday. I told her no thanks and that I would find another hotel. She wouldn’t try to do anything for me. So happy that they have that much money and that steady customers are not important.

They were remodeling but all was clean and nice. The only thing that bothered me was the TV wasn’t working. The lady at the front desk tried to get it to work which didn’t work. Otherwise nice place and the young lady at the front desk was very nice and helpful.

Staff was great! I liked the workout facility and the convenience of the location. I also thought the room was clean and comfortable. I did not like the paper thin wall between us and the people who stayed in the adjoining room. When they talked, it sounded like they were in our bathroom.

Sewer stench all throughout the building and outside. So close to the highway that the room shakes. Awful and inattentive staff.

Nice comfortable stay. I liked how the bed was facing the Nice balcony view

I checked in and found my TV did not work. They kindly helped me move rooms. This room was next to the hotel laundry room and was very loud in the AM along with the parking lot window which was also noisy through the night. Made for a rough night sleep. Nothing on the hotel. Location was great and clean. Bar was closed if you plan on having a drink before bed.

Small TV’s, love the patios. Location not the best.

They did not clean room as requested. Way too snall of a room for the money. Tv also too small and difficult to use

The pull out sofa bed was awful - could feel every spring in the mattress and the entire frame was tilted so that the feet were higher than the head. The room was clean except the pull out bedding was dirty. Lighting in room was extremely dim and insufficient. Front desk service + cleanliness of main entry, lobby areas was excellent. The gym was very nice.

It was a quick and easy last minute booking. The phones in the rooms don’t work so you’re asked to use your own phone to call front desk. We booked king beds but the frames were smaller than the mattress and so the sides of the bed was not too firm. Otherwise everything was fine.

The Assistant General Manger checked me in and she was AMAZING. Very helpful and super knowledgeable. The property was OK. Overall stay was OK. Thanks

Robin at front desk was awesome.

Staff was very accommodating towards us, at front desk(all shifts), the kitchen staff during breakfast as well

I was in the area for work and needed a room on short notice due to a bad experience at the hotel I originally booked. After booking through Hotels.com, I went into the building in the hope that I would be able to check in early. I had just worked 1/4 overnight shifts and really needed to sleep. Abby and Jenna were understanding of my plight and did everything they could to get me checked in early. They coordinated with housekeeping (I believe his name was Hector) and were able to get me into a clean, comfortable room within half an hour. I did not have housekeeping during the stay but only because I slept during the day when housekeeping was there. I had enough towels and things in my room that I didn’t need services during my 3 day stay. Everyone I encountered on staff were friendly, warm, and welcoming. They even accommodated a late check out so I could sleep a bit after my last shift of the week. I accidentally overslept and was not out by the time we agreed upon, and instead of waking me up to kick me out, they allowed me to sleep and check out when I woke up. It was greatly appreciated. The hotel is a bit older but everything seemed to be in good working order. The shower was wonderfully hot after long shifts, the bed was comfortable, a/c was ice cold, all areas I saw were clean, and noise was minimal. It was everything I needed for my stay. The people working there definitely made it top notch. I would absolutely stay again.

Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.

The general manager was very unfriendly, she told me I had booked only one room and the hotel was full. I had booked 2 rooms.

Very convenient to the airport, clean, really nice staff

Hotel service was lacking at the front desk and lobby restaurant/bar which was closed during our stay for lack of staffing. This was difficult when in town for a wedding and without a vehicle. Room had numerous maintenance issues - walls paper thin - no extra toilet paper or cups in our room. We had a suite and were disappointed with the condition of it, cleanliness and lack of service/amenities. For the price - definitely not worthwhile. On a busy road so the room was noisy. Poor lighting in the room made it hard to see what you were doing.

Clean room and exceptional customer service provided by all staff. Highly enjoyable.

Someone charged food to my room 2 times duringmy stay & the checkout personal wasn't very helpful with the details on when & how much .

Sewer stench all throughout the building and outside. So close to the highway that the room shakes. Awful and inattentive staff.

Great, quiet location near airport. Very clean property, nice staff.

Very clean and quiet

It was easy to come and go!

Very nice staff. Clean. Difficult getting to dining facilities if you don’t have a car. Displeased with the restaurant. Very expensive, food mediocre at best, service was fast but not at all friendly.

I checked in and found my TV did not work. They kindly helped me move rooms. This room was next to the hotel laundry room and was very loud in the AM along with the parking lot window which was also noisy through the night. Made for a rough night sleep. Nothing on the hotel. Location was great and clean. Bar was closed if you plan on having a drink before bed.

The hotel has a wonderful view of the river and also has a walking path to sit and relax by the river.

Great place to stay to get some rest. Clean, and easy access to all types of businesses.

Small TV’s, love the patios. Location not the best.

Very convenient to the airport, clean, really nice staff

The gentleman that checked me in was very nice. The room was so so. The bed and the pillows were Horrible. Pillows were old and flat except the one that had feathers sticking out everywhere. I asked for different pillows, never received them. The mattress was very uncomfortable. No microwave in room. No breakfast available. They have a little snack shop but it is closed on weekends. I needed to stay an extra night , when I asked the woman at the desk she said it would be $200 and that was for a Monday. I told her no thanks and that I would find another hotel. She wouldn’t try to do anything for me. So happy that they have that much money and that steady customers are not important.

I had higher hopes for this hotel as we’ve stayed at several Courtyards before. Our room was not clean and they gave us 2 towels for a 4-night stay. There was no housekeeping service until checkout and the coffee shop in the lobby was closed the entire stay. It is VERY noisy, lots of road noise and thin walls, I could hear the conversations of all our neighbors. I give the area around the hotel a 3 because there are lots of restaurants and things to do and pretty close to the airport which is convenient but overall not a great stay.

The reservation in Expedia said breakfast was included but that was only partly true. Coffee and fresh fruit was included but bagels, breakfast sandwich and other menu items were extra cost. It was okay and still a good deal, but not exactly as Expedia said.

Wow cafe seems always closed!

Very nice staff. Clean. Difficult getting to dining facilities if you don’t have a car. Displeased with the restaurant. Very expensive, food mediocre at best, service was fast but not at all friendly.

I checked in and found my TV did not work. They kindly helped me move rooms. This room was next to the hotel laundry room and was very loud in the AM along with the parking lot window which was also noisy through the night. Made for a rough night sleep. Nothing on the hotel. Location was great and clean. Bar was closed if you plan on having a drink before bed.

Hotel service was lacking at the front desk and lobby restaurant/bar which was closed during our stay for lack of staffing. This was difficult when in town for a wedding and without a vehicle. Room had numerous maintenance issues - walls paper thin - no extra toilet paper or cups in our room. We had a suite and were disappointed with the condition of it, cleanliness and lack of service/amenities. For the price - definitely not worthwhile. On a busy road so the room was noisy. Poor lighting in the room made it hard to see what you were doing.

I was stuck because my car needed another day in the shop. The staff was nice and accommodating. I had a snaffu when booking and Samantha fixed it. The kitchen offered me free snacks and drinks.They we’re great.

The property wasn't the cleanest. Wouldn't have even been acceptable for a budget motel let alone a Marriot bonvoy. The room smelled musty and the hallway smelled like urine. The shower was awful and the air conditioning barely worked. There wasn't even coffee available in the lobby in the morning. The only redeeming quality was the kind staff, but would not stay there again.

I had A wonderful dinner and enjoyed a movie in my room.