Wingate by Wyndham Sulphur Near Lake Charles

Nice hotel.Updated and modern. Room was very clean and the bed was very comfortable. Elevator cleanliness and question was marginal. Rest of the building was exceptional

Three rooms have been remodeled and are nice and clean. The outside could use a little refresh. Very convenient to the interstate.

There was facial hair in the vanity and property look rundown and dirty swimming pool was awful dirty

Room smelled of mildew, no hangers, hair dry did not work, sheets smelled of sweat no clean at all, bath tub water did drain was stopped up, no amenities not even body lotion, no coffee maker in room and it says these rooms are suites, elevator had horrible smell of oil grease odor, overall very terrible stay for me. The breakfast food was cold.

Friendly and helpful front desk. Comfy bed. Recently remodeled so everything was clean. Security cameras watching the parking lot. Perfect sleeping stop for a long road trip.

The front desk person was great, the inside of hotel was clean, room was okay in need of some repairs. Outside was lacking, lots of trash, empty cans and bottles. Leaking ceiling in dining area. Would not recommend staying here.

Probability the worst customer service I've ever experienced. And i stay in hotels all along the southern US about 85% of the year. I do not recommend anyone to stay here. Also the deposit was $100, ive stayed in 5 star hotels that didnt charge $100. They will not let you request a late check out, and if your not out of your room at 11:01 AM, they start blowing your phone up and harassing you while your trying to hurry and get outa there, and they threaten to keep your $100 deposit if your not completly outa there by 11:10. Wyndham should be ashamed to be affiliated with these people. The rooms were nice and all, its just that the customer service was scraps. Oh and the elevator broke 4 different times why we were there.

Water leak in the living room ceiling, recently remodeled, bad job who ever installed tile left caulking all over the bathroom, left sticky tile on the floor n got stuck to my shoe . Not easy to remove glue.

The clerk was great the property looks unattended on the outside

The room was clean enough but the refrigerator was not functional. The pool, unlike the advertised picture, was green with algae and poorly maintained. The area outside the entrance was littered with trash and the garbage cans were over flowing. There was also questionable activities in the vicinity of the entrance that caused a sense of un-ease.

Room was clean and well appointed.

Clean room

Room smelled of mildew, no hangers, hair dry did not work, sheets smelled of sweat no clean at all, bath tub water did drain was stopped up, no amenities not even body lotion, no coffee maker in room and it says these rooms are suites, elevator had horrible smell of oil grease odor, overall very terrible stay for me. The breakfast food was cold.

The main issue I had with this hotel was the cleanliness. The hallways were hot and had a bad smell. As soon as we walked into to the room we noticed the sheets on the bed were wrinkled and untucked. Then I checked out the bathroom and it was disgusting. There was hair everywhere like is was not cleaned properly. There was a brown ring around the toilet bowl with pubic hair. The floor looked like it hadn’t been mopped. The sink and tub had brown spots, etc. I was extremely uncomfortable so I went to request a room exchange but the other room was no better. I ended up going to buy some disinfectant and cleaning supplies so I can have a piece of mind for my stay.

Clean room and friendly staff

Mildew and foul smells entering the lobby. Stained, dirty bed sheets, pillowcases, and towels. There was no manager available to assist. I was denied a refund, only 10% discount.

Trash left in room from previous guest. Used soap left on soap dish. Public hair on toilet. A/c didn’t cool and was noisy.

Room had a mildew smell. Bathroom walls needed repair. Water from sink had an odor.

I wish photos could be uploaded as proof of the hotel rooms nastiness. There were crumbs on the counter and chair. The kitchen counter was dirty and sink had water and hair in it. Both beds looked s if they were slept in and someone pulled the covers back. Staff were pleasant and quickly helped to provide another room. Well, that room wasn’t much better. Hair was everywhere- bed, bathtub, counters, toilet. Bedding was dirty, fridge drawer had food remnants , bottom of toilet had urine stain, and dirt and bathtub wasn’t clean. Due to the late check-in (previous hotel sustained a fire and reservation was cancelled) we ended up staying. Glad that I always pack cleaning supplies so we were able to clean the room. Staff provided linen to change the bedding. Thoroughly disappointed!!

Bathroom was not clean. Bathtub was gross as the tub jets were molded/mildew on them.

Great comfortable beds very spacious room and bathroom

Clean and newly renovated

Nice hotel.Updated and modern. Room was very clean and the bed was very comfortable. Elevator cleanliness and question was marginal. Rest of the building was exceptional

Very quiet room and the bed was very comfortable

I didn’t like that the room temperature never got to where i adjusted the air to be.

Musty smell. Sheets had a couple of spots. Not sure they were clean. A/C seemed not as cool when we woke up. TV seemed set on one level of sound. Hard to hear for husband who is a little hard of hearing. Door to room was solid & heavy! Felt safe.

The room was huge but no place to hang up our wrinkled clothes that had been in suitcases for 8 hrs!!!!! No hooks, no closet, no rods, nothing of any kind to hang up clothes… only drawers which aren’t acceptable!!!

The walls are paper thin. It was so loud! Hall smelled of smoke and breakfast sucked

You can hear the freeway, other than that pleasent stay. Comfortable bed.

Front desk staff was amazing! Room was huge and clean.

When booking the room, we requested accommodations upon our arrival. They were not completed. We got to the hotel 20- 30 minutes early. They still wanted to fight with us to pay an extra 27.00 plus tax so we can get in our room. We traveled out of state for a funeral. This early check in, I can understand if we were hours early but not by 20 minutes. I found this to be upsetting. When we got in to the room, the tables still had residue from a previous guests' drink or something. The pillow cases had stains on them and when we went to check out, I pulled back all the sheets to help housekeeping. The mattress covers were disgusting. I was upset that every time we wanted to watch tv we had to have the front desk come to our room to switch the input. This was just a constant inconvenience. The shower walls were not cleaned. There was soap still left on the walls. There was very little toilet paper left in the room. We had to go ourselves to the front desk to get more. The keys would stop working and the front desk just kept giving me new cards with out bothering to see that they were not working. It was not until the check out date was there someone that wanted to come see why they would not work. Come to find out the battery was dead in the door. We came for a family member that passed away, we had enough to deal with without needing to deal with hotel stay issues. Over all, I wasnt impressed with the room.

Staff is outstanding. Ms. Petal is always friendly and helpful. This is a quality hotel at a fair price.

Didn’t have the room I booked available, gave me another room that was smaller, then a third room that STILL wasn’t what I booked but was tired of going up and down. The microwave was so high I couldn’t even reach it. And the topper on the cake was when they gave someone else the same room and they opened our door! Not booking here again.

We arrived at the Hotel @ 1 pm and was told the room would not be ready until 3 pm. Come Back. We had the Presidential Suite. When we returned, a whole group of people were waiting for a room, and we did not get our room until 5 pm. We originally got the room to make an important meeting. We missed the meeting.

Probability the worst customer service I've ever experienced. And i stay in hotels all along the southern US about 85% of the year. I do not recommend anyone to stay here. Also the deposit was $100, ive stayed in 5 star hotels that didnt charge $100. They will not let you request a late check out, and if your not out of your room at 11:01 AM, they start blowing your phone up and harassing you while your trying to hurry and get outa there, and they threaten to keep your $100 deposit if your not completly outa there by 11:10. Wyndham should be ashamed to be affiliated with these people. The rooms were nice and all, its just that the customer service was scraps. Oh and the elevator broke 4 different times why we were there.

Room was not ready when I arrived there and then once I got my room I was given wrong key went into someone else room was very embarrassed.

THE STAFF IS ALWAYS FRIENDLY AND PROFESSIONAL. THE HOTEL ITSELF IS ALWAYS CLEAN AND WELL KEPT.

It took over an hour to get checked in at 10pm on a Monday night. There were only 2 customers ahead of me. The employee was not trained correctly. She had to call in another employee to help her. I overheard the other employee tell her what she was doing wrong. It was a simple computer error that she was making. Better training could have prevented all of this.

I have no complaints about the staff or the facility. But I would not recommend you pay this hotel directly, because they really messed up my bill. Firstly, please be aware that this hotel takes a $100 DEPOSIT. This is not the same as putting your card on file for incedentals. They actually charge uou $100, and it wont fall off your account for days. I planned on paying when I got to the hotel and got a text from the property asking me to check in and provide payment info. I did, and at the same time I upgraded my room to 2 beds instead of 1. That upgrade was not done, so I asked them to do it when I arrived. For some reason that made them charge my account a second time. Another $300 out of my account, which ruined my weekend. So in a nutshell, I paid $700 for 2 nights at a cheap hotel.amd thr money was not restored for days after I returned home.

The front desk clerk was so friendly and helpful. She handled everything with professional courtesy

Close to interstate.

GREAT LOCATION

Nice, clean property. Close enough to the casinos. No complaints.

Conveniently located.

Musty smell. Sheets had a couple of spots. Not sure they were clean. A/C seemed not as cool when we woke up. TV seemed set on one level of sound. Hard to hear for husband who is a little hard of hearing. Door to room was solid & heavy! Felt safe.

Convenient to the feeway.

Property around the area is nasty

You can hear the freeway, other than that pleasent stay. Comfortable bed.

Great location and service!! We will definitely continue to stay here when in Sulphur!

The room was clean enough but the refrigerator was not functional. The pool, unlike the advertised picture, was green with algae and poorly maintained. The area outside the entrance was littered with trash and the garbage cans were over flowing. There was also questionable activities in the vicinity of the entrance that caused a sense of un-ease.

Guest services second to none. Room was clean, well stocked, and well appointed. Enjoyed the complimentary breakfast.

The stay was okay. The bed was hard and complimentary breakfast was not good at all.

Quality hotel room and breakfast at a fair price.

Room smelled of mildew, no hangers, hair dry did not work, sheets smelled of sweat no clean at all, bath tub water did drain was stopped up, no amenities not even body lotion, no coffee maker in room and it says these rooms are suites, elevator had horrible smell of oil grease odor, overall very terrible stay for me. The breakfast food was cold.

Room was clean. Some minor things could have been wiped down better. Staff was friendly. Breakfast did not have much variety.

When we arrived, the room given was smaller than the room in the advertisement picture and didnt have the pull out couch, but the staff quickly was able to get us into the correct 4 sleeper pull out couch suite/room. We were impressed with the cost for the size and quality. Breakfast was- yogurt (no granola), waffles, sausage links, eggs, toast. muffins, apples, oatmeal and cereal. Apple juice, orange juice, vitamin water, milk and coffee to drink. While it was less than is usually provided at free hotel breakfasts- missing potatoes, granola, biscuits- my 3 favorites so I had to mention.. breakfast was still nice and filled us up! The lady handling the food stations was working very hard, was very kind and even recommended a new staple in the area to our family- Lake Adventure Arena. One thing I didn't notice, but I sleep like a baby and didn't do much else in the room- My teenage son said when he was there alone for a few hours that he was scared because the microwave would turn on by itself and he heard a lot of weird creeking. Creeking, I don't think is major, but the microwave turning off and on by itself is pretty crazy. He never has mentioned paranormal activities to me before, so I believe him. Overall, we were happy with our stay and would stay here again, but not leave our son there alone.

NICE HOTEL AT A FAIR PRICE WITH A WONDERFUL BREAKFAST.

The walls are paper thin. It was so loud! Hall smelled of smoke and breakfast sucked

Location was convenient, right off the highway, much better hotels in the area, not sure why the other ones did not come up in the search. Overall it was ok, staff could be a little friendlier, they were not rude but did not give a welcome feeling either. They offer breakfast in the mornings but it is not laid out, everyone is touching the bread, they don’t offer tongs or anything to get it, eggs were too runny/watery, overall food was not appealing.

Wear gloves instead of touching the food with bare hands