Name: Extended Stay America Suites - New Orleans - Metairie
Address: 3300 Interstate 10 Service Road West, Old Metairie, Jefferson Parish, Louisiana, United States of America, New Orleans (and vicinity), Louisiana, US
Price range: $64–$149 per night
Rating: 7.28

What guests think

Across recent reviews of Extended Stay America Suites - New Orleans - Metairie, guests describe mixed experiences, highlighting frequent cleanliness issues, dated rooms with maintenance problems, limited breakfast, and service that ranges from welcoming to unresponsive.

Kitchens often lack utensils and there are no ice machines, with occasional elevator or parking disruptions. Some praise the convenient location. Expect a no‑frills stay where convenience competes with upkeep; verify room condition and amenities at check‑in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities are limited: no ice machines, and reports note broken elevators, a malfunctioning side entrance, and parking constraints during construction. Some guests also mention a dark entrance and accessibility challenges.

Related guest reviews

6

Alyssa

Apr 27, 2025

·

Stayed 1 night

Very dark enterance...not really handicap accessible.

6

Pius

Mar 20, 2024

·

Stayed 3 nights

Malfunctioning Side entrance. Sticky carpet(chewed gum), Brocken shower curtain retainer.

4

Danielle

Mar 3, 2024

·

Stayed 2 nights

So we get to the hotel & the gentlemen was friendly. So then we get to the room they have no ice machines on the property. They have ice trays in the freezer. Horrible Then i was looking for a coffee pot & they have none in the rooms. The only time for coffee is in the morning. So then we went to use the microwave to make popcorn & it was filthy. So i finally seen someone at the front desk told them about it. They went & cleaned it & i noticed the floor had crumbs on it. That happened after they cleaned the microwave. The bed (mattress) needs changing out. They didn't even have a blow dryer in the bathroom. The hallways needed vacuuming really bad. The bathtub had an acorn on the drain. Was not satisfied at all. Its a shame the money they charge you & things like this happen. I have a service dog & they charge me a fee & you get it back after you leave.

2

David

May 16, 2023

·

Stayed 1 night

They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.

6

Carolyn

May 9, 2025

·

Stayed 2 nights

It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.

2

Joseph

Jan 27, 2025

·

Stayed 2 nights

I am a DJ, the elevators were broke, I was staying on the 4th floor. Each Night I had to haul equipment up and down 4 flights of stairs. I do this at least 4 times a year and have always stayed with this hotel but this experience was the worst hotel experience I've ever had. I feel a total reimbursement is in order. I could be reached at 210-232-24266 Joseph Boisley

4

Pat

Jan 5, 2024

·

Stayed 4 nights

I wasn't allowed to check-in early without paying an extra fee. I wasn't even allowed to use the bathroom 30 minutes before check-in. One night there was a roach crawling on the wall. Not having automatic doors in the front is dumb when people are carrying luggage. The heavey sping doors beat me up all week and bruised me twice.The breakfast wasn't much more than coffee and a muffin. There was no maid service for 4 days. The TV remote didn't work very well. The parking lot was trashy when I arrived and there was a grocery buggy in the parking lot all week.

2

Suzanne

Jul 31, 2023

·

Stayed 2 nights

Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.

2

chastity

Jul 9, 2024

·

Stayed 2 nights

The first room we were assigned had a toilet that did not work. The second room had red stains in the walls that looked unsanitary. When we arrived that night after a day out, there were no parking spots and the person at the front desk told me there was nothing she could do about

8

Benjamin

Jul 10, 2024

·

Stayed 1 night

Parking lot was under construction, limited parking

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with multiple reports of dirty floors and bathrooms, stains, lingering odors, and pests (cockroaches cited repeatedly). A few guests did find their rooms clean, but overall standards feel low.

Related guest reviews

8

Tamatha

Feb 21, 2024

·

Stayed 5 nights

The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.

2

Preston

Mar 16, 2024

·

Stayed 3 nights

The floors were filthy, the bathroom floor was full of hair. You could not get the towels you needed, entry way was filthy, leaves bluing and not cleaned. Night staff was rude, carpet in hallways needed vacuuming very badly. We didn’t finish our stay there, it was to nasty and fit.

4

Camille

Oct 30, 2024

·

Stayed 1 night

The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.

4

John

Jul 26, 2025

·

Stayed 1 night

IIt was disturbing to find two dying cockroches on the floor of the room

2

maria

Aug 25, 2025

·

Stayed 13 nights

Lack of coffee creamer. They had flavored...yuck! Dirty rooms. I dropped water when I first walked in, when I dried it up, the towel was grey! Dead roaches in the room. Front desk staff except the Hispanic girl in the morning we're all extremely rude. It rained one right and water poured into our room from the air unit. (We were on a higher floor) Buyer beware. It's cheap for a reason.

2

Janice

Nov 17, 2025

·

Stayed 14 nights

My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.

4

Michael

Sep 23, 2024

·

Stayed 2 nights

We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and still won’t open. At this time it has been almost an hour trying to get into our room. They finally get us a new room but all our belongings are still in the original room. About thirty minutes later they finally get the door opened. We get our belongings moved to the new room. This was the dirtiest hotel I’ve ever stayed at.

2

Christopher

Feb 26, 2024

·

Stayed 1 night

We were given a room that was occupied. We opened the door to find a naked man in it. The front desk gave us a new room. That room had a package in it to replace the sink. I had to kill a roach on the table. The floor felt dirty. It was a really gross experience.

2

Tyree

Jul 28, 2025

·

Stayed 1 night

Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man

2

TIMOTHY

Mar 8, 2025

·

Stayed 2 nights

There was dog hair on the hallway floor when we arrived and it was still there on Monday when we checked out. I mentioned it to the desk attendant and she asked me if I was aware that they allowed pets. I replied yes but that is no reason for nasty hallway. Not to mention the musty smell of the room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and inconsistent, with frequent maintenance issues (nonworking TVs/appliances, weak or no hot water, malfunctioning AC), smoke odors, and noise from other guests. Some reviewers liked the spacious layouts and occasionally comfortable beds.

Related guest reviews

10

Greg

Nov 10, 2025

·

Stayed 1 night

Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room

8

Ericka

Jun 5, 2025

·

Stayed 2 nights

My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.

2

Mason

Feb 20, 2024

·

Stayed 2 nights

Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.

10

Randall E.

Jun 16, 2025

·

Stayed 1 night

Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.

2

Lameka

Jul 11, 2024

·

Stayed 1 night

None working air conditioning unit and bad smell in every room

4

David

Sep 30, 2024

·

Stayed 3 nights

Low talker check in clerk, tiny roaches in the room and guests next door up all night shouting and slamming doors! Not the best hotel stay I’ve ever had by far…..

8

Patricia

Mar 18, 2023

·

Stayed 2 nights

Check in was fine. Room okay. A little noisy noise from the frig.

2

Janice

Nov 17, 2025

·

Stayed 14 nights

My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.

2

Tyree

Jul 28, 2025

·

Stayed 1 night

Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man

2

Sawyer

Mar 19, 2025

·

Stayed 1 night

Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!

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Service

Service feedback is mixed: several guests praise friendly, helpful front-desk staff by name, while others report rude or absent agents, slow responses, and difficulty with check-in, room changes, and deposits/refunds.

Related guest reviews

8

Ericka

Jun 5, 2025

·

Stayed 2 nights

My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.

2

Mason

Feb 20, 2024

·

Stayed 2 nights

Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.

10

Randall E.

Jun 16, 2025

·

Stayed 1 night

Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.

2

Donja

Apr 21, 2025

·

Stayed 2 nights

Staff was very rude And unprofessional… I just left I didn’t even stay

8

Tomi

Mar 24, 2024

·

Stayed 2 nights

Marlon and Brandon at the front desk were my favorite part of my stay. The facility was fine considering what I paid but those two young men were exceedingly kind and helpful to me.

2

Shannon

May 21, 2024

·

Stayed 1 night

DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.

2

Janice

Nov 17, 2025

·

Stayed 14 nights

My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.

6

Ron

Oct 29, 2024

·

Stayed 1 night

Our flight was arriving before check-in so I called and asked about an early check in and was told that when we arrived, they would check and see if something was ready. When we arrived, the man at the counter would not check but simply said check in was at 3:00! We came back at 2:46 and he gave the same response!! 14 minutes before the time he could not have cared less.

2

Sawyer

Mar 19, 2025

·

Stayed 1 night

Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!

8

Rosalyn

Apr 1, 2025

·

Stayed 1 night

There was no staff at the front desk to check me in nor out. I had to yell in the lobby for someone to come out to check me in after waiting at the front desk for over 10 mins because the courtesy phone was inoperable. Another guest told me that this was their norm. Other than that I had a good stay. I may stay there again but they need to hire better staffing that will not leave their posts unattended and better serve the guests. Very unprofessional.

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AI-generated summary based on recent guest reviews

Location

Location is generally convenient to food and areas outside New Orleans, with some noting a quiet setting. A few reviews raise safety concerns around the property and parking area.

Related guest reviews

10

Carl

Feb 8, 2024

·

Stayed 1 night

close to where i was going

6

Alyssa

Apr 27, 2025

·

Stayed 1 night

Very dark enterance...not really handicap accessible.

2

Sarah

Apr 27, 2025

·

Stayed 1 night

Already booked an alternate hotel. Completely unsafe. The entire hotel smells like pet urine. You can hear everything through halls. Not safe enough to stay night.

8

Tamatha

Feb 21, 2024

·

Stayed 5 nights

The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.

2

Shannon

May 21, 2024

·

Stayed 1 night

DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.

10

Fawn

Mar 19, 2025

·

Stayed 2 nights

It severs perfectly for what we were there for. I knew that I wouldn’t be in our room very much just needed a place to sleep and shower and was fairly decent, and so therefore it was perfect. I would stay again if used for this purpose again. Front desk was very helpful. And great location to plenty of things to do and food.

2

Suzanne

Jul 31, 2023

·

Stayed 2 nights

Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.

6

Anthony

Feb 16, 2025

·

Stayed 3 nights

Location was good 20mins outside the city… Hotel could have been cleaner.

10

Jayraj

May 25, 2025

·

Stayed 1 night

Vehicle safety and surroundings. Need some protection promise to vehicle.

8

Benjamin

Jul 10, 2024

·

Stayed 1 night

Parking lot was under construction, limited parking

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AI-generated summary based on recent guest reviews

Dining

Despite being advertised, breakfast is very limited—often just coffee, oatmeal, or a muffin—and several guests found items missing or unavailable. Many suggest not relying on it as a meaningful meal.

Related guest reviews

4

Patsy

Jul 17, 2023

·

Stayed 1 night

The property was clean for the most part but needs to be updated. The tub in our room looked like from the 60’s. It wasn’t even white. The beds are very hard and uncomfortable . Staff is limited. Packs of oatmeal offered for breakfast and coffee so they shouldn’t mention breakfast. That’s no type of breakfast

10

Greg

Nov 10, 2025

·

Stayed 1 night

Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room

10

Kenji

May 11, 2025

·

Stayed 2 nights

The breakfast wasn't good

8

Lucy

Mar 18, 2025

·

Stayed 7 nights

Room was clean. Facility too. 3 mornings out of our 6 day stay they were out of coffee at 8:am. Also no breakfast bars or muffins. Breakfast was advertised til 9:30. Staff were very friendly. No quarters available for laundry on sunday afternoon. We would visit here again because of location and staff. Some maintenance needed

4

Daniel

Jan 4, 2024

·

Stayed 1 night

Rooms were quite dirty. Cockroaches in the kitchen and bathroom. Their version of breakfast was granola bars and plain instant oatmeal.

4

Camille

Oct 30, 2024

·

Stayed 1 night

The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.

2

David

May 16, 2023

·

Stayed 1 night

They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.

6

Carolyn

May 9, 2025

·

Stayed 2 nights

It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.

4

Gina

Apr 6, 2024

·

Stayed 1 night

The price of this low budget hotel is Awful!!!! And going thru 3rd party really makes hotel over budget!!!!!!The so breakfast look like I was at a race trac picking up a snack on the go! Hotel good location horrible hotel!!

6

Linda

Mar 10, 2024

·

Stayed 1 night

I had to pay $100 deposit after I already paid the reservation before I arrived. I wasn’t expecting this. The breakfast is false advertising. It’s a rack in a very small lobby with 3 types of coffee, a few muffins & breakfast bars. Will not be staying here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$125
March	$87
April	$102
May	$88
June	$77
July	$101
August	$95
September	$99
October	$104
November	$109
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $64	15 $65	16 $64	17 $71	18 $70	19 $70
20 $107	21 $101	22 $103	23 $100	24 $101	25 $118	26 $129
27 $108	28 $93	29 $95	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $127	3 $129
4 $110	5 $98	6 $96	7 $102	8 $108	9 $141	10 $149
11 $114	12 $93	13 $100	14 $102	15 $107	16 $132	17 $135
18 $110	19 $102	20 $103	21 $106	22 $108	23 $132	24 $138
25 $113	26 $100	27 $98	28 $102	29 $108	30 $128	31 $134

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - New Orleans - Metairie

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Considering this hotel for your New Orleans (and vicinity) trip?

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