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Sheraton Hotel Metairie New Orleans - Room

Sheraton Hotel Metairie New Orleans

Name: Sheraton Hotel Metairie New Orleans
Address: 4 Galleria Boulevard, Old Metairie, New Orleans (and vicinity), Jefferson Parish, Louisiana, United States of America, New Orleans (and vicinity), Louisiana, United States of America
Rating: 7.23

"Loved the beds"

"Smooth check-in/check-out process"

"Well-priced internet"

"Superb restaurant"

"Immaculate rooms"

Amenities

Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning

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Property description

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

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Guest reviews

7.2

Good

Based on 1,000 verified reviews

Who stays here?

Business

25%

Couple

23%

Family

31%

Group

13%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Sheraton Hotel Metairie New Orleans, travelers frequently praise the friendly staff, convenient location near the airport and shopping, and free parking, while noting ongoing renovations, inconsistent cleanliness, and rooms that can feel dated with missing in-room appliances.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Marcus

Mar 16, 2026

·

Stayed 2 nights

Was switched rooms while checking to 2 double beds but was told they was 2 queens beds. No other rooms available once I went back down to ask to switch back. Also, asked for more blankets for the room and was refused. Front desk told me they checked and didn’t have any to give.

10

Devon

Mar 9, 2026

·

Stayed 1 night

Wonderful huge King room, almost felt like an apartment! Clean and comfortable with a wonderful shower and bathroom, delicious smelling shampoo/conditioners, very comfortable bed, friendly staff and convenient parking garage next door for secure parking. I stayed for a mini vacation away from the family to attend the Phantom of the Opera at the Saenger Theatre, and my stay at the Sheraton was a bonus, such a relaxing trip to recharge. I will be back to stay!

2

Jesse

Dec 28, 2025

·

Stayed 2 nights

I reserved and payed for an ADA wheelchair accessible room I did not get one even though I had confirmed reservations I was not offered any help to find a suitable substitute room

8

Kerry

Dec 14, 2025

·

Stayed 1 night

Parking is good and as for my stay it’s always awesome

6

Jennifer

Aug 5, 2025

·

Stayed 1 night

I was there for a church trip we were told we have certain accommodations such as the conference room for extended hours however we were forced out of the room and given a small conference room with a non movable table for 200+ people buffet breakfast was not refreshed

4 Galleria Boulevard, Old Metairie, New Orleans (and vicinity), Jefferson Parish, Louisiana, United States of America

Location

With a stay at Sheraton Metairie - New Orleans Hotel in Metairie (Old Metairie), you'll be within a 10-minute drive of Caesars Superdome and Canal Street. This hotel is 7.1 mi (11.4 km) from Bourbon Street and 7.4 mi (11.9 km) from Caesars New Orleans Casino.

Metairie Business District(0.1 miles)

Lakeside Shopping Center(1.3 miles)

Tulane Lakeside Hospital for Women and Children(2.7 miles)

Clearview Mall(2.7 miles)

Lake Pontchartrain(3.1 miles)

Ochsner Medical Center(3.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 02:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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