Is parking available at the property?

Self-parking is available on-site for a fee of USD 14 per night. Valet parking is also offered at a rate of USD 39 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Are pets allowed at the property?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features, including wheelchair-accessible paths of travel, a wheelchair-accessible registration desk, and limited wheelchair-accessible rooms. There are also elevators and designated accessible parking spaces.

Where is the property located in relation to key landmarks?

The property is located in the heart of Hilo, within a 5-minute drive of Coconut Island Park and Port of Hilo. It is 1.8 miles from Hilo Farmers Market and 2 miles from Mokupapapa Discovery Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Grand Naniloa Hotel Hilo - A Doubletree Resort

Average nightly price at Grand Naniloa Hotel Hilo - a Doubletree by Hilton by month, last 12 months (USD)
Month	Average price
January	US$208
February	US$217
March	US$212
April	US$314
May	US$245
June	US$231
July	US$200
August	US$196
September	US$191
October	US$209
November	US$236
December	US$239

What guests think

At Grand Naniloa Hotel Hilo - a Doubletree by Hilton, travelers praise the scenic oceanfront setting and friendly staff, while noting dated areas under renovation, slow elevators, valet‑only parking, a small pool without a hot tub, and inconsistent cleanliness.

Rooms vary widely: many enjoy comfortable beds and bay‑view lanais, but others report dated layouts, noisy AC or plumbing, thin walls, and maintenance issues. Service is often warm and helpful, yet check‑in delays, room assignment problems, and uneven housekeeping recur. The waterfront location is convenient to the airport and parks, though adjacent properties and the surrounding area can feel run‑down. Expect beautiful views with trade‑offs in upkeep, parking, and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Oceanfront grounds and a lively lobby bar are positives, but facilities feel limited: valet‑only parking, a small pool and no hot tub, slow or out‑of‑service elevators, and ongoing renovations.

Related guest reviews

8

cindy

8 Jul 2025

·

Stayed 3 nights

It was a good trip. The only issue was the lack of self parking.

6

sheila

27 Sept 2025

·

Stayed 4 nights

Whilst a lovely hotel, it's rather limited in facilities for a 4* hotel with a sizeable resort fee. Some things need updating like the menu on their website vs reality. The onsite convenience store closes quite early but is limited. Their were only a handful of sun loungers out and some you have to pay for.

6

Eddie

4 Feb 2025

·

Stayed 6 nights

Great location and beautiful grounds. Hotel was not good. It is being remodeled and desperately needs it. They require valet parking. Just add it to the cost of the room. Worst Hilton property I have ever stayed.

4

Chenxi

15 Mar 2025

·

Stayed 1 night

Larger group there, only one elevator was working. Need to wait 15 minutes for the elevator in the evening and morning.

8

David A

30 Jan 2025

·

Stayed 2 nights

Need to update elevator. The wait is long, and it gets crowded.

6

Barbara

1 Jun 2024

·

Stayed 2 nights

Lobby was beautiful. Pool was very small. No hot tub. The hallways to the rooms were dark and dated. The rooms and balconies need painting

2

Wangkun

28 Aug 2025

·

Stayed 5 nights

I have to say this double tree is the worst of the double tree brand. 1). There's only valet parking, no self parking. First day when I arrive the hotel, temporally parking outside the lobby, A valet told me I have to have valet parking. I asked what if I want to do self parking? He reply go parking on the street. So rude. 2). The carpet in the room is dirty, It smells very disgusting, especially during night. 3). Hotel fee is very expensive, $49 per day + tax, plus valet parking is $25 + tax. Think again before you book this. 4). Swimming pool is very tiny. probably child over 5 years old would feel it. 5). I did the valet parking because my car is rent. As far as I know the street parking outside the hotel is prohibited in the midnight. But I do see someone parking on the street overnight. Although Hawaii is generally safe, but on the street I saw some strange persons at night.

10

Ellen

22 Jul 2025

·

Stayed 3 nights

Beautiful hotel and grounds! Looks ve music in lobby bar at night was wonderful!

10

Jeanie

22 Feb 2025

·

Stayed 3 nights

Great view, no hot tub, only valet parking, restaurant breakfast excellent

8

Phyllis

9 Dec 2025

·

Stayed 4 nights

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

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Cleanliness

Feedback is mixed: some rooms are very clean, but recurring reports mention roaches or ants, moldy areas, dirty or worn common spaces, and missed or delayed housekeeping.

Related guest reviews

4

Anushikha

19 May 2024

·

The staff misguides you with regards to parking service. They charge $25 per day for valet service but there is a free parking lot right across the hotel. We had also requested daily cleaning service (we were a family of four in a room with two Queen beds). They did not provide daily cleaning and when asked why they said "the staff probably ran out of time". As compensation they offered to refund the resort fee for that night but it showed up in our final bill. They also only provide 2 bottles of water per check in which is absolutely bizarre for a booking of 4 occupants. The rooms are clean but the property amenities are just okay.

2

Anthony

6 Sept 2025

·

Stayed 1 night

Over 6 roaches were killed in our room. Our room was crawling with bugs.

10

Kathleen

18 Aug 2025

·

Stayed 2 nights

Customer service is excellent. Love the cookies & complimentry drinks. Some areas need cleaning, such as the stairwells which we had to use because of elevator issues. The rooms were very comfortable but there was a few areas that need attention. The shower hose was very moldy.

8

Nicholas Jaughn

19 Sept 2025

·

Stayed 3 nights

Staff are very accomodating. Cleanliness I’m not very satisfied specially in the bathroom.

2

Ai

24 Mar 2025

·

In general I love to stay Hilton especially DoubleTree. But this one in Hilo, it's completely disappointed. The room was not clean; snacks were on floor, toilet paper was on bathtub, towels had yellow stain and someone's hair. And so many cockroaches throughout the room. Over the night we had roaches on our bed and on our face. Couldn't stand the stay. My husband asked for refund but the front desk staff said she cannot do anything until her manager comes at 0600, which was too late for us due to the flight schedule, so we had to pay full price for roach infested room. I love Hilo but will not go back to the hotel.

4

Bradley

27 Apr 2025

·

Stayed 2 nights

When we checked in and got to our room, the room was not cleaned yet from the time the former occupants left. Housekeeping had to come up and clean the entire room. Bed had bed bugs. Balcony was very dirty.

2

Nichoel

14 Jun 2025

·

Stayed 1 night

Dirty, noisy, kids running in the halls when you’re trying to sleep, people fighting outside, hallways stink like pot, the room is run down (stains, cracks, etc). Very understaffed.

6

Przemyslaw

8 Nov 2024

·

Stayed 4 nights

Found a cockroach when we checked in to our room

8

Xuan

10 Sept 2025

·

Stayed 2 nights

The hotel public area is actually fancy and staff also very friendly. Parking is valet. But that’s just it. The room is old and not well maintained. We did not get any house keeping during our stay. Overall ok experience for a short stay.

6

yanping

12 Sept 2025

·

Stayed 2 nights

There was a disgusting bug in the toilet when I checked into the hotel

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Rooms

Views and lanais can be excellent, yet many rooms feel dated or mid‑renovation, with odd bathroom layouts, thin walls, and noisy AC or plumbing; maintenance issues appear in multiple reviews.

Related guest reviews

10

Marguerite

30 Oct 2025

·

Stayed 3 nights

Terrific room with a lanai and view of the Hilo Bay. Always an enjoyable experience at the Grand Naniloa Hotel Hilo!

4

Elaine

14 Jul 2025

·

Stayed 4 nights

Pros: location - ocean view, close to airport, shopping and scenic sights. Cons: very outdated facilities, loud A/C, slow elevators, small bathroom, no self parking although plenty parking spaces!

6

Gavin

26 Dec 2025

·

Stayed 3 nights

Really noisy A/C. Damp smell in room. Power cut on one evening resulting in total chaos in lobby

6

Vanessa

7 Jan 2025

·

Stayed 2 nights

The room had zero decor (literally zero, they even left a note on the desk to apologize for it) with a bunch of dirty scuff marks all over the place. Don’t be fooled with how modern the lobby/common areas look. Once you get to the room hallways it looks really old and crappy. Definitely one of the grittier hotels I’ve stayed in.

6

Trudy

22 Sept 2025

·

Stayed 3 nights

We loved the corner room for the views and for cross breezes.

4

Taylor

3 Oct 2025

·

Stayed 1 night

The room felt old, the bathroom was odd with a window in it to look in the bedroom. The toilet was similar to a lublic bathroom which made the some experience feel cheap. It was very bright at night if someone was in it. Not having self park is asinine.

6

Heidi

15 Aug 2025

·

Stayed 3 nights

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

6

Clay

24 Mar 2024

·

The Grand Naniloa is situated directly on the coast, and we reserved a room with a balcony. The view is breathtaking, and the balcony enables us to keep the sliding door open for the majority of the day. I strongly recommend investing a bit more to secure a room with an ocean view and a balcony. While other sections of the hotel offer ocean views, the floor-to-ceiling windows do not open, preventing guests from enjoying the refreshing ocean breeze. The hotel staff are amiable and are undoubtedly one of the establishment's assets. I assigned the hotel a relatively low rating for several reasons: The hotel is quite dated, with some areas poorly maintained. The hotel is adjacent to two deserted and derelict old hotels inhabited by squatters, making it unsafe to wander around at night. One can observe burn marks and boarded-up windows on these decrepit structures. The complimentary internet service is extremely slow. The walls are very thin, which means you can hear your neighbors. The resort fee is disproportionately high considering the modest additional amenities provided by the hotel, such as the small swimming pool. It appears that many of the tourists we encountered in Hilo's popular spots had traveled from other parts of the island. I was unaware that people generally do not stay in Hilo. Now I understand why. The premier hotel in Hilo is just about a three-star establishment.

6

Stacia

1 Jan 2025

·

Stayed 11 nights

Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.

8

Mark

11 Aug 2025

·

Stayed 1 night

Staff were friendly and helpful. Run down rooms, not properly maintained, though renovated a few years back. Given ground floor room, no privacy if drapes are open.

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Service

Many guests highlight friendly, accommodating staff across front desk and valet, but long check‑in lines, room‑type errors, and inconsistent follow‑through are recurring complaints.

Related guest reviews

2

Karen

6 Apr 2025

·

Stayed 1 night

We paid for oceanfront and instead we got pool front with all of the screaming kids. The front desk clerk said that’s just what it is at this hotel.

10

Raymond

19 Aug 2025

·

Stayed 4 nights

Super friendly staff. Always willing to assist us in any way. From Carlos making our check-in smooth to the Bar staff notably Nicole and Jay. I don't have the support staffs names but they were on top of making sure our needs were met!!! Kudos to the Valet team as well. Worth every $ we tipped them. Always smiling and lots of good energy.

2

Scott

17 Aug 2025

·

Stayed 1 night

Waited 45 minutes to check in... Then was told the room I had booked was not available. Even though I had heard her try and upsell every person before me. The manager came out reluctantly and after about 20 minutes we got the room we had paid for. The staffing the restaurant and bar were great but the food... Not so much. Definitely stay somewhere else!

10

Luz

27 Jun 2024

·

Stayed 4 nights

The staff was professional and helpful. The lobby provided free fruit flavored water and hot tea and coffee, which was great! First time guests should be told during check in that reservation for room cleaning must be made in advance. My group had a good time at this hotel.

2

yunjee

30 Aug 2025

·

Stayed 1 night

We arrived at the hotel at 3:30pm to check in and the room was not ready. Front desk staff said they will text me when the room is ready. I waited until 4:10.( check in time is 4:00pm). No one texted to tell me the room is ready. I went back to the front desk and found out that they had available rooms. The front desk staff was rude especially with his tone of voice. Makes me feel not respected. The facility was so old and not updated. Cleaning carts are transported in a guest elevator which was very uncomfortable. I feel like this is inn/motel level not the Hilton Hotel with over $300 per night. I was very disappointed. I don’t think I will recommend this hotel to anyone visiting in Hilo. I would rather pay less and stay at the inn/motel.

2

Leayne

25 May 2025

·

Stayed 1 night

Extremely unhappy however when you visit Hilo you don’t have much choice of where to stay. Waited over an hour to get my room. Was told that the room was ready but had to have a final check, which took over an hour. Very frustrating to see other guests just get their rooms and some staff were extremely un-empathetic and rude.

10

Biswajit

22 Jun 2025

·

Stayed 1 night

We have been having great experiences in Hawaii at every place we have stayed so far. But I have to mention something special about this property. We stayed here only for one night -but every bit of it was worth it. The staff at the reception desk on 20 th evening - her name is Ipo - was just amazing! We just mentioned that our younger one’s birthday is on 21 st and we wanted to know if there was an option of getting a cake somewhere. Not only she arranged a cake as a courtesy , she got beautiful garland and a cute birthday card signed by the staffs for our little one and had everything ready to be picked up at the front desk at 11 at night! We travel all around the world - this was so special ! We never experienced this kind of hospitality anywhere before ! They didn’t have to do any of it - we would still love the property - its location right on the water - beautiful view from the balcony - the excellent service by the staffs at the restaurant! We couldn’t ask for anything more ! It will be nice to come back again ! Thank you Ipo and thank you all the staffs !

10

Kim

13 Nov 2025

·

Stayed 1 night

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

6

Xiaoyue

2 Jul 2025

·

Stayed 2 nights

The service was too poor and not friendly.

8

Phyllis

9 Dec 2025

·

Stayed 4 nights

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

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Location

Scenic waterfront setting near the airport, parks, and Hilo sights is a strong draw. Several reviews note rundown neighboring properties and that walking nearby can feel uncomfortable at night.

Related guest reviews

10

Pi-shia Charlotte

13 Jan 2025

·

Stayed 1 night

The hotel sits right next to the ocean with breathtaking views. We loved it!

6

kurt

15 Feb 2025

·

Stayed 1 night

Pretty area but be aware that the homeless are plentiful around condemned apartments next door. We didn't get to check in till 4:50pm because room was delayed being cleaned. Coffee service doesn't start till 6:30 which is later than most hotels we stay at.

8

Jennifer

29 Apr 2024

·

Stayed 3 nights

Nice hotel in a run down area. Banyan drive used to be nice. There are at least two abandoned hotels next door. There are A LOT of homeless in Hilo now (just like Oahu where I live). The hotel was renovated but still had some minor cosmetic issues- curtains, etc. Beautiful view, could see the cruise ships. We absolutely loved the new lounge area. Nice drink and pupu selections. We were given two drink tickets per night to use at the lounge with live music and a dancer. Valet parking only was annoying. The area surrounding the hotel is industrial. There are nice parks within walking distance, however. One hour away from Volcanoes. Cutesy coffee shops and decent grocery stores nearby. The room upstairs had ppl smoking. I had to call the front desk and they took care of it. ALL hotels in Hawaii are non-smoking. We really enjoyed our stay here. 4 stars because the pool is right by the restaurant and smoking guests upstairs

10

Sapan

30 Aug 2024

·

Stayed 1 night

Property has a great location in Hilo with a nice view.

8

Jessy

16 Jul 2025

·

Stayed 1 night

Close to the airport and along the shoreline

6

Heidi

15 Aug 2025

·

Stayed 3 nights

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

8

Christopher

4 Aug 2025

·

Stayed 4 nights

Excellent location, beautifull scenery

10

Valerie

12 Jun 2025

·

Stayed 5 nights

We enjoyed our stay. The hotel was beautifully located and comfortable. It was close to many local spots that are must see. Staff were all so friendly and helpful. We will definitely return.

8

Kirsten

21 Jul 2024

·

Stayed 3 nights

The actual property was nice and we felt safe within the property. However, the surrounding area was dirty and rundown. You couldn’t really walk around.

10

Alyssa

23 Sept 2025

·

Stayed 2 nights

Great place in a lovely location.

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Dining

On‑site dining and bar receive praise for quality and live entertainment, but others cite limited menus, high prices, and occasional slow service; breakfast isn’t included and drink vouchers are common.

Related guest reviews

8

Marissa

7 Apr 2025

·

Stayed 5 nights

We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are correct: much of the art is missing, and the property needs more care. Highlights The hospitality was excellent. Front desk staff, valet, and restaurant teams were warm and professional. The on-site restaurant remains a standout, offering exceptional dining. The grounds are beautiful, with Wi-Fi extending to seating areas by the water. I loved working from the cabanas while spotting sea turtles in the shallows—a magical experience. Kayak rentals are available, though we didn’t use them this time. The gym is well-equipped, including a Peloton bike with foot cages. Practical Notes Be prepared for a $100/night deposit charged upfront. This covers the $39/night resort fee and $25/night valet parking you'll pay (street parking is possible but inconvenient). Local kids often enjoy the pool and dock areas, which created special moments for our son but might not suit everyone. Despite its current challenges, the hotel’s location and hospitality make it worth another visit—though we’ll wait until renovations are complete to fully enjoy its potential.

8

Arlene

25 Mar 2025

·

Stayed 2 nights

We enjoyed our stay but a lot of mixed communication between emails, website, staff members in regards to amenities. Bar staff and food were excellent though!

8

Timothy

18 Jan 2025

·

Stayed 2 nights

Like the “bonus” items they provided - 2 bottles of water, cocktail vouchers and a free round of 9 hole golf across the street. The entire hotel is white. Outside, hallways and rooms. Could use some color. Had a restaurant change show up on our bill for the morning we left - we never ate at their restaurant and it was north of $140. We are in the dispute stage right now. It hit our credit card after the hotel bill was presented to us and was not on the printout or we would have had a face-to-face to get this resolved.

10

Douglas

10 Feb 2025

·

Stayed 2 nights

Parking charges are excessive.Long wait times for a table at breakfast times, need more staff.

10

George

3 Jul 2025

·

Overall, this was a fantastic experience for my wife and kids. Good food, drinks and very friendly staff. Suggestion: many hallways and elevators need a fresh coat of white paint. Looked dirty, when the walls were probably cleanish.

6

Thomas

24 Jan 2025

·

Stayed 2 nights

Mandatory $25 valet charge on top of resort fee is predatory. There is free parking at other nearby resorts. Breakfast choices and service was weak. Not terrible but better options available, I my opinion.

10

Kim

13 Nov 2025

·

Stayed 1 night

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

10

Susan

21 Feb 2024

·

Stayed 3 nights

Overall we loved this property. Our ocean front room with lanai was perfect for whale watching. Staff were very friendly. My one negative is the lack of eating options. Hula Hula, the only on property restaurant, has a very limited menu and (even by Hawaiian standards) is on the high side. $32 for a double Pattie burger and fries.

10

Muneyuki

11 May 2025

·

Stayed 1 night

It was close to Hilo Airport, the ocean was beautiful, the restaurant was nice, and the cookies were delicious.

8

Phyllis

9 Dec 2025

·

Stayed 4 nights

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $239	2 $239	3 $241	4 $239	5 $241	6 $306	7 $309
8 $240	9 $241	10 $238	11 $238	12 $204	13 $279	14 $279
15 $237	16 $240	17 $240	18 $241	19 $239	20 $240	21 $239
22 $240	23 $238	24 $240	25 $242	26 $240	27 $240	28 $240
29 $241	30 $240

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Prices for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Microwave, Oceanfront

Room, 2 Queen Beds, Microwave

Suite, 1 King Bed, Microwave (With Soaker Tub)

Room, 1 King Bed, Microwave

Room, 1 King Bed, Microwave, Oceanfront

Junior Suite, 1 King Bed, Kitchenette, Oceanfront

Room, 2 Queen Beds, Microwave, Ocean View

Room, 1 Queen Bed, Accessible, Balcony (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Microwave, Ocean View

Room, 1 Queen Bed, Accessible, Balcony (Lanai Mobility&Hearing,Roll-In Shower)

Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, 3X3 Shower)

Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Bathtub)

Guest reviews of Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $311
25 $265	26 $256	27 $234	28 $234	29 $249	30 $242	31 $242