Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, along with wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Northeast Pensacola, within a 15-minute drive of Pensacola Bay Center and University Town Plaza. It is approximately 11.7 miles from Pensacola Naval Air Station and 14 miles from Pensacola Beach Boardwalk.

What are the policies for guests staying with children?

Children are welcome at the property. There is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests regarding additional sleeping arrangements.

Extended Stay America Suites - Pensacola

Average nightly price at Extended Stay America Suites - Pensacola - University Mall by month, last 12 months (USD)
Month	Average price
January	US$71
February	US$74
March	US$74
April	US$80
May	US$80
June	US$81
July	US$89
August	US$73
September	US$69
October	US$60
November	US$59
December	US$59

What guests think

Across recent reviews, Extended Stay America Suites - Pensacola - University Mall earns regular praise for friendly front-desk staff, while many guests report smoke and other odors along with dirty floors, carpets, and common areas.

Many describe dated interiors, broken fixtures, and problems with A/C, TVs, and appliances. The location is convenient to a mall, restaurants, and the highway, but several guests felt unsafe due to loitering and the surrounding environment. Breakfast is a very limited grab and go selection rather than a full meal. Expect a budget stay where warm service contrasts with notable cleanliness and upkeep issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited, with reports of shaky or inoperable elevators, no ice machines, and occasional key-system problems; one review noted no lobby restroom.

Related guest reviews

4

Claude

8 Mar 2023

·

Stayed 2 nights

Did not look like the pictures posted. Very basic in all ways. No ice machine. Breakfast was a joke. Floor was very dirty, leave your shoes on at all times. Will not stay again.

2

tami

20 May 2025

·

Stayed 1 night

Dirty AF. Bathroom floor was peeling up at the base of the shower. There were items under the bed, we were so grossed out we wore socks and slides the whole time, the elevator was extra sketch and the lobby doesn’t have a restroom (not that I’d use it after seeing the state of everything else), one bed was hard as a rock & soooo uncomfortable (& I had just spent the past 5 nights in an rv!) Do yourself a favor and scroll right past this hotel.

6

Marckenly

14 Jun 2025

·

Stayed 1 night

Facility wasn't so great for it's price. Njce staff. Room was decent with good space and a kitchen. But the floor just felt funny. And the elevators felt very unsafe, it shaked, and was very slow.

4

Greg

1 Nov 2023

·

Stayed 2 nights

Poor cleanliness, rust on parts of kitchen wall covering. Generally very run down.

4

derick

6 May 2025

·

Stayed 1 night

Hallways and lobby have reeking cigarette smoke smell as soon as you enter. Very unpleasant experience for my family. Staff was nice and I understand that the condition of property was not their fault.

2

Carlos

13 Aug 2025

·

Stayed 1 night

Only needed a room to grab a few hours of sleep for a long road trip: didn’t get any. The TV didn’t work. The A/C wasn't working properly, so it was warm and muggy. There was no ice machine. Was told bc it was extended stay, ice cube trays were present. No ice cube trays anywhere. Steam cleaning floors at 7:30 am. Harassed by front desk on 4 separate occasions at the door asking about checking out - started at 8 am and continued until 10:30 am. I should've saved the $63 and slept in my car!

2

Clar Michael

9 Jun 2024

·

Stayed 1 night

Sketchy location with homeless people hanging around the property. Elevator not working on morning of departure so had to carry luggage down 3 flights of stairs. Dark hallways. Definitely would not book again.

4

Virgilio

27 May 2024

·

Stayed 1 night

The room smells like cigarettes although it should be a non-smoking one. Bathroom is very small and there’s no hair dryer. Parking lot smells urine. Front desk are kind though!

2

Tiffany

29 May 2024

·

Stayed 1 night

The key system was broken so there is no key to the room which was strange to have someone escort you to your room. The smell in the lobby was fowl like wet clothes. The furniture seems like the staff tries their best but it is all worn and damaged. The staff was great very friendly the property was the issue will not book again

4

Aileen

21 May 2025

·

Stayed 3 nights

Love the staff they are wonderful. However this building needs a lot of work.

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Cleanliness

Cleanliness is a recurring concern: many mention dirty floors and carpets, strong odors (including smoke), pests such as roaches, and unclean bathrooms and linens. A few guests did find their rooms clean.

Related guest reviews

2

Abhijeet

26 Jun 2025

·

Stayed 3 nights

Bathroom door wasn’t closing, bathroom sink was blocked, cockroaches in the room, smells. Hotel was full so they unable to change the room. Staff wasn’t apologize for inconvenience.

2

Kimberly

28 Jul 2024

·

Stayed 3 nights

The place had bed bugs I informed the front desk took pictures of the bugs waited for the manager to call but he never did. I clean the bed washed the linen sprayed bleach and alcohol all over bed. I just upset because no one tried to reach out or anything. I had videos and photos.

2

Marche

16 Feb 2025

·

Stayed 1 night

Rooms were FILTHY! The floor hadn’t been mopped or swept in a long time. The bathroom vent was covered in lent and made so much noise. The back of the door was very dusty. Inside the kitchenette cabinets was filth. Reeked of cigarettes and pets. DO NOT BOOK!

2

Latasha

8 Jul 2025

·

Stayed 1 night

The rooms smelled like dog and cat urine. It was awful. The carpet was nasty and dirty. The hallway to our room was dark. Everything about the hotel was nasty and dirty.

4

Melaney

10 Jul 2025

·

Stayed 4 nights

Room was dirty and smelled

2

Barbara

10 Nov 2025

·

Stayed 2 nights

Staff was great. Floor was disgusting. I went to the front desk at almost midnight and got a mop and spray and cleaned all the floors in the room. I have pics of how dirty it was

4

a

25 Feb 2025

·

Stayed 1 night

The room was filthy. Grease-like goo covered all the furniture. The carpet was very dirty. Mostly because of the lack of cleanliness. It is unfair to have to pay these prices for something like this.

4

Daisy

24 Jul 2025

·

Stayed 1 night

Peeling off vynil floor in the bathroom , cockroach on kitchen area that my husband killed it. Nasty smell in the room and dirty carpet.

2

Larry

30 Jun 2025

·

Stayed 1 night

Dirty bathroom had to buy cleaning supplies, hair on baseboards in bathroom, under bed was filthy still had stuff from last guest, tub and toilet was dirty.

6

Paola

20 Aug 2025

·

Stayed 1 night

musty smell, old appliances, sticky floor

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and worn, with frequent reports of broken fixtures, malfunctioning A/C, TVs, and refrigerators, and noise from traffic or other rooms. Some guests found the space adequate for a short stay.

Related guest reviews

8

Carlos

9 Apr 2025

·

Stayed 2 nights

The place is good and the employees are nice the room was clean but had to issues the refrigerator didn’t work and the a/c had problems.

4

Raymond

29 Sept 2024

·

Stayed 3 nights

Disrepair, rusty refrigerator… Floor in the bathroom was peeling up.

4

PAUL

21 Jan 2024

·

Stayed 1 night

Shower rod is barely hanging on the walls at each end. Night table and dining table are severely damaged. Front desk staff was great!. Management and maintenance are terrible!

6

Esdras

12 Jan 2025

·

Stayed 1 night

The window won’t close completely and noises and wind disturb

8

Md Shahidullah

10 Jun 2025

·

Stayed 1 night

Too noisy

2

Fred

26 May 2024

·

Stayed 3 nights

TV remote didnt work. Internet was out 1 day hallways smelled bad. All interior was old and outdated

2

Carlos

13 Aug 2025

·

Stayed 1 night

Only needed a room to grab a few hours of sleep for a long road trip: didn’t get any. The TV didn’t work. The A/C wasn't working properly, so it was warm and muggy. There was no ice machine. Was told bc it was extended stay, ice cube trays were present. No ice cube trays anywhere. Steam cleaning floors at 7:30 am. Harassed by front desk on 4 separate occasions at the door asking about checking out - started at 8 am and continued until 10:30 am. I should've saved the $63 and slept in my car!

6

Marian

14 Apr 2025

·

Stayed 1 night

It was fine for one night, clean but very dated

6

Danilo

17 Feb 2024

·

Stayed 2 nights

Do people normally stomp around loudly in their hotel rooms? If they don't, I still heard every step from the unit upstairs.

8

Joshua

25 Aug 2025

·

Stayed 1 night

The hotel was good for the price. The front desk was helpful. The only thing was the condition of the room was outdated. The fridge had rust on the outside, one of the drawers on the TV stand was broken, and the fan in the bathroom was very loud. But those just show the age of the building; nothing that made it a bad stay.

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Service

Staff are often described as friendly, helpful, and accommodating, though a few guests reported unprofessional or rude interactions and early check-out pressure.

Related guest reviews

8

Keva

1 May 2025

·

Stayed 5 nights

Room was outdated but very clean. The ladies at the front desk were friendly and extremely helpful. Checking in and out was quick and easy

10

Antoine

14 May 2023

·

Stayed 1 night

Very nice and professional front desk staff!

10

Komlanvi

26 May 2025

·

Stayed 2 nights

Friendly staff

10

Mariline

8 Jun 2024

·

Stayed 1 night

The front desk clerk was very personable at check-in time. She’s is a keeper!!))

10

Robert

28 Apr 2025

·

Stayed 5 nights

We had a great time people at the hotel were super nice they took care of all of our accommodations especially the blonde headed lady at the front which was the manager of the hotel she was super nice and I think she deserves a raise

8

Collette

6 Aug 2024

·

Stayed 1 night

Great Customer Service

8

Joshua

25 Aug 2025

·

Stayed 1 night

The hotel was good for the price. The front desk was helpful. The only thing was the condition of the room was outdated. The fridge had rust on the outside, one of the drawers on the TV stand was broken, and the fan in the bathroom was very loud. But those just show the age of the building; nothing that made it a bad stay.

2

Michelle

30 Sept 2024

·

Stayed 2 nights

We arrived in the evening. Drug deals going on in parking lot. Night clerk was high and rude until she noticed i took her pic of her ignoring us while she was on the phone with a friend. The sheet and lillow case was dirty. It was not a good choice for us. The day staff was good. Kia was very nice.

6

Crystal

21 Oct 2024

·

Stayed 2 nights

We evacuated from St. Petersburg, Fl because of Hurricane Milton. We arrived mentally and physically exhausted. The young lady at the front desk, Kaia, immediately made us calm down. She was professional, explained everything to us that we needed to know and was a total sweetheart. We appreciated her so much!

2

David

17 Jan 2024

·

Stayed 1 night

Worst experience ever no towel rags and the heater wasn’t working. Desk clerk was super rude .

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Location

Convenient to University Mall, restaurants, and the interstate, but several guests reported loitering and a sketchy feel in the area, affecting perceived safety and comfort. Traffic noise was also noted by some.

Related guest reviews

2

Edgar

2 Aug 2025

·

Stayed 2 nights

We ending not staying at this property, as soon as we arrived there was more than 6 homeless outside the property very close to one of the exit doors, the smell of marijuana was extremely strong, but we decided to give a chance and walk in to check the inside and the smell of marijuana was even stronger and people that were inside their look high and we feel intimidated and uncomfortable, the front lady was ok and she tell us we need to pay a $100 dls deposit to check in.

2

Meliza

2 Jun 2024

·

Stayed 1 night

I don't feel safe.. smells cigarette and look like ghetto...

4

Esteban

13 Nov 2023

·

Stayed 1 night

Walking distance to shopping mall and restaurants.

2

Clar Michael

9 Jun 2024

·

Stayed 1 night

Sketchy location with homeless people hanging around the property. Elevator not working on morning of departure so had to carry luggage down 3 flights of stairs. Dark hallways. Definitely would not book again.

8

Rossie

21 Apr 2025

·

Stayed 7 nights

This place is a little outdated but the staff make up for any deficiencies! They are friendly and seem happy to serve! It’s on a highway so the traffic at night was pretty noisy. Other than that, it served it’s purpose.

2

Daisy

24 Jun 2025

·

Stayed 2 nights

Hotel was nasty. There was long hair everywhere. Random people just walking around parking lot very late at night. Had someone stare at me while I unload my car. Would not be comfortable to stay here as a female by myself.

6

Teresa

2 Jun 2025

·

Stayed 1 night

We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking weed in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off in the room and within 15 minutes, our feet were black. I ended up mopping the room floors with the Clorox wipes I brought. Third complaint is there is essentially no breakfast. I intentionally searched for a hotel with breakfast to help us save on time in our travels. The breakfast was coffee, muffins and granola bars. Needless to say, we lost time due to having to stop and find somewhere to eat. Overall, it was not too terrible and I would stay again if I was passing through and did not have kids.

6

Chris

5 Oct 2024

·

Stayed 1 night

The cleaning was subpar and it needs a full renovation with updated amenities. The location is also sketchy.

10

Esteban

5 Feb 2023

·

Stayed 1 night

It is great place close withing walking distance to stores and restaurants.

4

Matthew

3 Dec 2024

·

Stayed 4 nights

I did not feel safe at this location, property, source of accomodation. I love all people; however, our entire 5-night stay we could not sleep at all hours of the night because of person's in the rooms next to us, below us, or in the rooms above us doing drugs, getting high, being strung out and making noise and damage in their rooms. It was scary. People with unsheltered or lower incomes needs hanging out and loitering at all hours of the day in and around the hotel parking lot - we are shocked our car was not broken into or stolen by the end of our stay. And the free breakfast was terrible, meager. Just lots of carbohydrates available like some oatmeal, packaged muffins, and some coffee. I've stayed with Extended Stay many times and this was the worst of them unfortunately. Believe me, it pains me to leave a negative review but this accomodation property needs some honesty and resolve to make necessary changes in the near future.

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Dining

Breakfast is consistently described as minimal grab-and-go items like coffee and packaged snacks, with some saying there was no real breakfast. Several guests felt the listing overpromised.

Related guest reviews

6

kevin

4 Sept 2024

·

Stayed 4 nights

the price's didn't match the poor quality of the whole hotel. free breakfast was a joke , appliances in my room were old and rusty . shower diverter had large leaks and weakened the water pressure. air conditioner worked well.

4

Claude

8 Mar 2023

·

Stayed 2 nights

Did not look like the pictures posted. Very basic in all ways. No ice machine. Breakfast was a joke. Floor was very dirty, leave your shoes on at all times. Will not stay again.

4

Zebulon

6 Jan 2024

·

Stayed 1 night

Dirty floors and bedding. Looked like everything was just swept under the bed and bed skirts were nasty. Shouldn't tell customers it has a complimentary breakfast. Coffee and stale peanut butter nutrigrain bars is not a breakfast and the snack machine prices are ridiculous. You shouldn't try to burn people on machine muffins after you misrepresent the breakfast. I regret decision to stay here. Total disappointment this morning. At least a place that actually serves breakfast is close by.

2

Erik

23 May 2025

·

Stayed 6 nights

Entire property reaks of smoke even though they boast non smoking property. No blankets available for the beds, was told they were short so not every room gets blankets. Breakfast is a joke,packets of grits and oatmeal. Area is run down

2

David

27 Dec 2023

·

Stayed 1 night

Old mattress worn out, felt every spring. No coffee pot in the room. Breakfast was minimal. Needs renovation BAD. Price way too high for shabby room conditions.

6

Joanne

1 May 2025

·

Stayed 1 night

Check in was good. Bed and pillow was ok. Breakfast was slim pickins but that what you get for a low price.

8

jesus

9 Jun 2024

·

Stayed 1 night

Good enough for sleep and shower!breakfast is grab and go snack not a real breakfast

6

Teresa

2 Jun 2025

·

Stayed 1 night

We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking weed in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off in the room and within 15 minutes, our feet were black. I ended up mopping the room floors with the Clorox wipes I brought. Third complaint is there is essentially no breakfast. I intentionally searched for a hotel with breakfast to help us save on time in our travels. The breakfast was coffee, muffins and granola bars. Needless to say, we lost time due to having to stop and find somewhere to eat. Overall, it was not too terrible and I would stay again if I was passing through and did not have kids.

2

Andrew

3 Nov 2024

·

Stayed 2 nights

Upon arrival, the hotel is located not in the best area. The first room I was given did not have a tv. Requested a different room, inside that room the kitchenette counter top had a chunk of laminate broken off. The bathroom had mold on the ceiling, above the vanity the ceiling was wet possibly from a leak coming from the room above. The vent fan didn’t work and the grill for the fan was falling off. There was an odor throughout the entire building. No continental breakfast. Only vending machines.

2

Luz Stella

1 Sept 2024

·

Stayed 1 night

The breakfast is a complete rip-off, all they put is a coffee machine and some rolls and oatmeal packets and no milk, I can't believe I paid $108 for a night with a supposed breakfast included, fortunately I had fruit and yogurt for my daughter, they shouldn't say that they include breakfast, just a morning snack. This is a pigsty, please gentlemen of Expedia, don't continue sponsoring this, it's a hotel that's not worth more than $70 a night, horrible!!! I feel ripped off and now without knowing if the $100 security deposit of this pigsty will be reimbursed to me, I have stayed in $100 hotels, better than this, old mattresses, horrible dark toothpicks, there is no lobby, horrible!!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $76	3 $76	4 $76	5 $75	6 $75	7 $75
8 $75	9 $75	10 $75	11 $75	12 $75	13 $75	14 $75
15 $75	16 $75	17 $75	18 $75	19 $75	20 $75	21 $75
22 $75	23 $75	24 $75	25 $75	26 $75	27 $75	28 $75
29 $75	30 $74

Extended Stay America Suites - Pensacola - University Mall

Prices for Extended Stay America Suites - Pensacola - University Mall

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Guest reviews of Extended Stay America Suites - Pensacola - University Mall

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Pensacola - University Mall

Considering this hotel for your Pensacola trip?

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