Name: Candlewood Suites Windsor Locks by IHG
Address: 149 Ella Grasso Turnpike, Windsor Locks, Connecticut, United States of America, Windsor Locks, Connecticut, US
Price range: $83–$185 per night
Rating: 7.85

What guests think

Travellers describe Candlewood Suites Windsor Locks by IHG as a convenient, good value base near Bradley Airport, with many praising friendly staff, spacious suite-style rooms with kitchens, and a reliable airport shuttle for early flights and late arrivals.

Many guests find the suites comfortable and quiet, though several note dated decor, thin curtains, and occasional noise from planes or hallways. Cleanliness and maintenance are inconsistent, with recurring reports of musty or smoke odors, worn common areas, and issues in bathrooms, air conditioning, or the pool. Expect easy airport access and in-room kitchens, but variable upkeep, limited on-site dining, and paid park-and-fly parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is a consistent strong point, with many guests citing timely rides even very early. Facilities get mixed feedback: the pool is sometimes cold or closed and the deck slippery, the small gym varies in quality, and park-and-fly parking has a daily fee.

Related guest reviews

10

Tom

Aug 26, 2025

·

Stayed 2 nights

After staying at numerous hotels near BDL, this is the best value with the cleanest rooms. The pool was nice and the room was large and comfortable.

10

Nita

Nov 11, 2025

·

Stayed 1 night

Clean room, comfortable bed and quiet neighborhood. I chose this hotel for the free airport shuttle and it was super convenient. This was my second stay at this hotel and I will be back.

8

Rebecca

Aug 1, 2025

·

Stayed 1 night

Shuttles available and quick middle of the night thanks

6

Maura

Aug 17, 2025

·

Stayed 3 nights

Room and bed were clean. The coffee pot in my room did not function and after telling housekeeping, nothing was done about it. The “gym” is not a gym. The one treadmill has clearly not had maintenance in years and the tread itself was inches off…not functional. There is a beautiful park a short drive away to get a run in. There is zero food and really nothing healthy in the area…all fast food. I realize I chose a hotel near the airport so I wasn’t expecting the ritz….but one should have access to a working treadmill and be able to find at least somewhat healthy food. Proximity to airport is a huge plus.

10

Jennine

Jun 4, 2025

·

Stayed 1 night

Was perfect for a night stay close to the airport - shuttle service was on time and friendly driver

2

Lisette

May 27, 2024

·

Stayed 2 nights

Everything was fine, except the pool. The water was freezing because something was broken and they couldn't fix it. I took the hotel just for the pool and couldn't enjoy it.

8

Charlene

Nov 15, 2025

·

Stayed 1 night

The only disappointing thing was that we had to pay $10.00/day for parking. That was not clear on the website. Certainly an unexpected cost. I probably would have stayed elsewhere frankly. I would have liked knowing that there was a few while we were away

8

Celeste

Jul 20, 2024

·

Stayed 2 nights

The pool area is a slip and fall waiting to happen. VERY slick wet tile around the pool. Tiny pool towels. If you need a towel, you must exchange towels at the front desk. No ice machine.

10

Christopher

Aug 18, 2024

·

Stayed 1 night

Staff was excellent! The pool area is TOO SLIPPERY AND VERY DANGEROUS. Area around pool should not be tile.

10

Tammy

May 8, 2025

·

Stayed 1 night

Have stayed many times. Very comfortable beds and transportation to the airport. Can also leave car at hotel for $10 day.

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Cleanliness

Feedback is mixed: many note very clean rooms, while others report musty or smoke odors, dirty or worn areas, and occasional pests or bathroom issues. Hallway carpets and common areas often look tired.

Related guest reviews

10

Lauren

Nov 29, 2025

·

Stayed 1 night

This place is a bargain for what you get. I got a single king room and it had a giant desk and kitchenette complete with cooking utensils and dishes. The bed was super comfortable, and the room overall was spotless. Shower in the morning was fantastic. Front desk staff was extremely friendly. Only things I would change is the TV )Could use an upgrade to a smart TV so you could use your prime/ Netflix, etc. basic cable want really doing it for me.) And the only complementary coffee you get is decaf. Regardless, I enjoyed myself very much. Wish I could have stayed longer.

2

Christopher L

Jul 10, 2025

·

Stayed 1 night

We encountered dead cockroaches in our bathroom. The hotel front desk was unstaffed for 25 minutes when we checked in, and again when we returned to ask for a new, cleaner room. This property lacked adequate staffing to provide decent service, and rooms were dirty.

6

Zac

Jul 7, 2025

·

Stayed 2 nights

Building is dated and housekeeping is lacking. No live bugs but several carcasses and food around the headboard.

6

Richard

Mar 2, 2025

·

Stayed 2 nights

Our hotel room was nice and comfortable, unfortunately, our hallway reeked of marijuana the two nights we stayed there. So much so that we could smell it in our room. I went to the front desk the morning after our first night stay to tell them about it. They took my information but obviously did nothing about it because it was just as bad the second night we stayed. I’m not really sure how, in a non-smoking hotel, this is allowed but it is absolutely unacceptable.

2

Sherry

Oct 28, 2024

·

Stayed 1 night

The room was dirty including counters, floors etc. You dare not walk on the floors and the reviews that we read of this place were highly exaggerated

2

Todd

Sep 18, 2025

·

Stayed 3 nights

Tub was rusted, looked like someone used the tub as a toilet. Door latch broken. A/C smelled like it was chain smoking cigarettes. Floor was sticky. And lastly, we asked for an extra towel and were told only two towels per room then all extra towels were being washed but gave me an extra hand towel.

10

Donna

Nov 4, 2025

·

Stayed 1 night

Very clean and comfortable hotel.

10

Todd Nathaniel

May 13, 2025

·

Stayed 2 nights

Extremely clean excellent value

6

Jose

Sep 11, 2025

·

Stayed 2 nights

Room number 111 was clean but smelled moldy (water from ac on the rug). Also, the shower curtain rod was barely hung on the wall, thought it was going to fall from just opening and closing it. One good thing was the water pressure in the shower.

6

Kyle

May 5, 2024

·

Stayed 1 night

Bed was comfortable, kitchen and living apace was nice. Bathtub had mildew/staining at tub spout. Hallway was full of trash from other guests and those other guests could be heard, like they were in my room, slamming the doors.

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Rooms

Suites are spacious with full kitchens and many find the beds comfortable. Decor feels dated to some, curtains let in light, and noise from planes or hallways can be noticeable.

Related guest reviews

10

Barbara

Jun 10, 2025

·

Stayed 1 night

Cleanliness was excellent. Only complaint which we shared with front desk is that since drapes cannot be closed the room (324) needs at least a shade to pull down or something to block out the light as the room is on the parking lot side with lots of lights. Otherwise everything was perfect. Staff at front desk was especilly helpful.

10

Sarah

Dec 4, 2024

·

Stayed 3 nights

We appreciated the kitchen in the room. Due to diet restrictions, we always take food with us when we travel, so having a means to store and prepare food was nice. The facility is very clean and smells fresh. The bed wasn't extremely comfortable, but we were pleased with every other aspect of our stay.

8

Anthony

Aug 10, 2025

·

Stayed 1 night

Window needed different curtains because theirs let too much light in because they were sheer fabric

6

Albert Laurance

Jan 27, 2025

·

Stayed 3 nights

It's a great location but it definitely needs updating. The rooms were old and tired, our walk-in shower area was not level and very unsafe. The bed was comfortable though. Definitely need a better coffee option than what they have.

6

Inderdeep

May 5, 2024

·

Stayed 2 nights

King bed was not king, but queen.

10

Sue

Aug 5, 2025

·

Stayed 1 night

I was very comfortable in this hotel and had everything I needed. The bed was heavenly and I loved that the room was a little apartment. The airport access is phenomenal and the shuttle driver was delightful. All the staff at the hotel were friendly and the place just has a nice vibe. Will definitely stay again next time I fly into Bradley.

10

Amy

Oct 14, 2025

·

Stayed 1 night

The room was very spacious, and clean. Everything worked and seemed brand new! I would stay again!

8

Jennifer

Jan 12, 2024

·

Stayed 1 night

This hotel was a good enough place to stay for an early morning flight. The decor was a little outdated, but the rooms were comfy and clean. There was a shuttle to take you to the airport and the driver was prompt and courteous. The bonus was being able to leave my car on the property for 10 days at only $10 a day.

6

William

Aug 29, 2025

·

Stayed 1 night

Worst hotel bed ever. Spent all night flipping trying to get sleep. It was tourture

6

Lisa

Jun 1, 2025

·

Stayed 1 night

AC wasn't working. It sounds like planes are landing in your room on the 3rd Floor.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-in and proactive assistance. However, several reviews mention understaffing, errors with room assignments, weak communication during issues, and housekeeping that does not always service stays.

Related guest reviews

6

Yondel

Apr 2, 2024

·

Stayed 1 night

My stay wasn’t as pleasant as I hoped for it to be. Angel greeted me well and was kind. Checkin was fine but maybe 2 hours into my stay the fire alarm went off. I’m grateful everyone was safe dvd I understand this was beyond the hotel’s control but my issue was the communication from management. The manager lacked people skills … left everything up to the receptionists instead of working as a team. When guests, questioned him on the status of the hotel, he replied with snarky remarks. His communication to guest was poor. Again this incident is not in anyone’s control but customer service was everything. In the morning, I got a knock on my door where I was question if I was aware it was after 11. There checkout is at 11 not 12. I thought it was 12. I felt rushed though the worker did say it’s okay and told me to take my time. The knocking continued down the hall as they made others aware or inquired if they wanted there room cleaned. All this turned me off and I wouldn’t recommend it or stay there again.

10

Erin

Aug 29, 2025

·

Stayed 1 night

Staff was extremely friendly and accommodating especially the lady who checked us in for our stay.

10

Jesus Alejandro

Oct 31, 2025

·

Stayed 1 night

The most impressive part here was that I slept through my alarm (user malfunction!) for an early shuttle, and if the front desk hadn't called my room I would have missed my flight. This attention to customer service is greatly appreciated and not always seen. We will be back!

10

William

Apr 3, 2025

·

Stayed 1 night

Check in was seamless. Front desk gentleman couldn’t have been any nicer. Large comfortable room. Airport shuttle service is convenient.

10

Brian

Apr 29, 2023

·

Stayed 1 night

Staff was wonderful, especially Eileen at the desk.

10

Cristen

Jan 23, 2025

·

Stayed 1 night

Nice accommodations. Conveniently located. Nicole at the front desk was wonderful - helpful, warm, welcoming.

2

Joseph

Sep 13, 2025

·

Stayed 1 night

My Family and I booked a 1 bedroom suite to accommodate 3 adults. When we arrived we had a single room with a queen bed a rollaway cot that barely fit in the room. When we approached management about the situation we were informed that there was nothing they would do about the situation. We were told our room had been given away earlier in the day by another member of management.

2

Xiong

Jul 4, 2023

·

Stayed 1 night

Long line when checking in. They have two people and one was busy to check something for the people ahead of us. It took a long time before the 2nd person started to take people in the line. Someone kept trying to open our door at midnight which was really scary. Turned out it was because hotel receptionist thought our room was empty and re-assigned it to someone else. They didn't even have an apologize. Ridiculous!!!!

6

Eric

Apr 22, 2024

·

Stayed 2 nights

Checkin was fine. FD desk staff was conversational. Room was smelly. A/C didn’t work at first and we had to troubleshoot the problem. FD did take the call and was going to send someone down but we had already diagnosed/fixed the problem. We didn’t receive any room attendant service on Saturday after coming back around 4 pm so we called the FD and the attendant said that they must have left for the day. Unacceptable! Someone should have freshened up the room. Then, on Sunday I was checking out and brought this same issue to the guest service agent and her response was, ‘I think there is no housekeeping services over the weekend.’ If this was the case the staff should communicate this to the guest at checkin. We also requested a late checkout at 10:30 pm on Saturday which was granted but not communicated to the am staff so we received a knock at door which I was annoying.

2

JOSE

Jul 3, 2025

·

Stayed 3 nights

We booked a one bedroom suite.I called the day before to confirm the reservation and was told everything was all set. Once we arrived, we were told the rooms were given away and all they had was a one room with a queen bed and not a room with a bed and sleeper sofa like we had requested, thus we had to make other arraignments for our son to sleep because they had given away all the roll away beds. There was also a lobby full of angry people with the same problem. Since we booked with a third party, we were treated like third class citizens. I called Hotels.Com and i was told after they spoke with the front desk, that we would be getting a refund. To note.. I also had booked another room thru another third party site and had the same issue with the other room. I was told i was going to get a refund and as of yet, i have not received it.

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Location

Very convenient for Bradley International Airport, with easy shuttle access and restaurants and a grocery within walking distance. Some guests mention jet noise and a few felt the immediate area a bit sketchy.

Related guest reviews

8

Laryn

Jul 25, 2025

·

Stayed 7 nights

Great location by Bradley airport, but much jet noise. Very close to the 91, and in between Hartford and Springfield. A twenty minute drive from Six Flags. Excellent ice cream stand, Tail Winds, was within walking distance. The staff was rather stingy with clean towels.

8

Anthony

Aug 9, 2025

·

Stayed 1 night

Decent choice for an airport hotel. Good location for the airport.

10

Jacquelyn

Jul 14, 2025

·

Stayed 1 night

As a business traveler this hotel checked all the boxes. Clean, surprisingly quiet, and the staff were efficient and helpful. A variety of restaurants and a nice grocery store were all within easy walking distance.

10

John

Aug 19, 2025

·

Stayed 1 night

Great location near airport

8

Cheyenne

Jan 26, 2025

·

Stayed 1 night

The staff was great, the location was a little sketchy

10

katie

Apr 8, 2025

·

Stayed 1 night

Very convenient to the airport.

10

Louise

Jun 28, 2025

·

Stayed 1 night

This is an excellent choice for getting to the airport conveniently and getting some exercise in the neighborhood. I was able to jog and walk, which is important to me before a flight.

10

robert

Apr 1, 2024

·

Stayed 1 night

So close to the airport I see it out of the bedroom window

8

Alexandra

Dec 6, 2024

·

Stayed 2 nights

The hotel was close to the airport. Very convenient.

10

Dawn

Dec 5, 2024

·

Stayed 2 nights

This was a really nice place to stay. It was quiet and cozy right by the airport. Very convenient.

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Dining

There is no complimentary breakfast and on-site food is limited to a small market. Nearby options exist, and in-room kitchens help guests self-cater.

Related guest reviews

10

Lauren

Nov 29, 2025

·

Stayed 1 night

This place is a bargain for what you get. I got a single king room and it had a giant desk and kitchenette complete with cooking utensils and dishes. The bed was super comfortable, and the room overall was spotless. Shower in the morning was fantastic. Front desk staff was extremely friendly. Only things I would change is the TV )Could use an upgrade to a smart TV so you could use your prime/ Netflix, etc. basic cable want really doing it for me.) And the only complementary coffee you get is decaf. Regardless, I enjoyed myself very much. Wish I could have stayed longer.

10

Donna

Nov 29, 2024

·

Stayed 1 night

Very convenient and close to the airport. Just what I was looking for. No continental breakfast though!

10

Sarah

Dec 4, 2024

·

Stayed 3 nights

We appreciated the kitchen in the room. Due to diet restrictions, we always take food with us when we travel, so having a means to store and prepare food was nice. The facility is very clean and smells fresh. The bed wasn't extremely comfortable, but we were pleased with every other aspect of our stay.

6

Bridget

Aug 5, 2025

·

Stayed 2 nights

No complimentary breakfast but there is a cafe next door called Doro Marketplace omg 10/10 amazing ! Bed comfort was good ! No bugs, smells or stains !

10

Laurie

Jun 9, 2024

·

Stayed 1 night

Experienced no problems. Clean comfortable rooms. Full kichen (stovetop, fridge/freezer, microwave, dishwasher and coffee pot) and all utensils. Pool and gym. Outside there's a gazebo with seating for 10 along with 2 gas bbq grills. (Utensils included)

8

Karen

Apr 21, 2025

·

Stayed 1 night

Was a comfortable stay , got in late wish there was more food options, bed comfort staff helpful and pleasant

6

Maura

Aug 17, 2025

·

Stayed 3 nights

Room and bed were clean. The coffee pot in my room did not function and after telling housekeeping, nothing was done about it. The “gym” is not a gym. The one treadmill has clearly not had maintenance in years and the tread itself was inches off…not functional. There is a beautiful park a short drive away to get a run in. There is zero food and really nothing healthy in the area…all fast food. I realize I chose a hotel near the airport so I wasn’t expecting the ritz….but one should have access to a working treadmill and be able to find at least somewhat healthy food. Proximity to airport is a huge plus.

8

NEIL

Apr 24, 2025

·

Stayed 2 nights

No breakfast

10

Mitchell

Dec 22, 2024

·

Stayed 1 night

Love the kitchenette and the appliances you can borrow.

6

Karen

Jun 6, 2023

·

Stayed 4 nights

Good - comfortable bed, free washer. Bad - horrible confusion over registration multiple times, billing issues, still not sure my points got assigned for the entire stay, no breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$87
February	$82
March	$86
April	$113
May	$151
June	$135
July	$117
August	$100
September	$125
October	$112
November	$95
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $170	17 $148	18 $165	19 $158
20 $127	21 $120	22 $138	23 $139	24 $131	25 $181	26 $185
27 $99	28 $110	29 $140	30 $158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2	3 $88
4 $100	5 $99	6 $130	7 $129	8 $137	9	10 $96
11 $97	12 $109	13 $129	14 $141	15 $144	16	17
18 $91	19 $100	20 $135	21 $126	22 $119	23 $106	24 $119
25 $83	26 $90	27 $116	28 $106	29 $104	30 $108	31 $98

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Monthly average prices

About this property

Location

Room options

Studio Suite

Studio Suite, 1 Queen Bed, Transfer Shower

Studio Suite, 1 Queen Bed, Roll-In Shower (Mobility)

Suite, 1 Bedroom

Studio Suite, 1 King Bed

Suite, 1 Bedroom, Roll-In Shower

Studio Suite, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Windsor Locks by IHG

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