Holiday Inn Express San Francisco Airport North by IHG

Clean room Very nice View from the window Of good will wasn't

The hotel was fine a step above Best Western which is across the street, but they did not have any USB connections, which Best Western does. The main issue I had was the cleaning staff. I left my room for a couple of hours around 7:30AM and returning around 10AM. The cleaning person had cleaned the room per her job. I walked out to go to my car and the cleaner who was in the opposite room motioned for me to stop. I don't think she spoke English I believe; she called someone on the phone and that person asked me when I was leaving the hotel, this was around 10:30AM. Now like every hotel you check out at 12:00PM so I told them I would check out at 12PM. The cleaner seems to be upset that I came back after she cleaned the room. After I came back from my car which took about 5 minutes. my key didn't work around 10:15AM. I'm sure this had something to do with the cleaner. I'm not sure I would come back to this hotel the cleaning staff is a little too aggressive for me to handle. Management should retrain their staff to be more courteous to the people who are paying their salary.

It was clean enough and relaxation

The most mind boggling, worst part about this hotel is that their dark drapes for the windows don’t close, so it lets a bunch of light in, and can’t sleep. What’s the point of a hotel where you can’t sleep? Just because this alone I would never stay here again nor recommend anyone to stay here. Plus it doesn’t feel private since there’s a window right at the bed. Plus if your room is on the south city of the hotel, you get to have the lights and noise from the 24 hour McDonalds right next door. Also the walls are extremely thin in this hotel, we could hear a baby crying all night. Room was overall clean. Had a few hairs in the bed and some of the towels but whatever. Just looked like they didn’t come out during the wash. Hot tub was ok, surprisingly clean compared to reviews or what you might expect, but it was not really big enough to comfortably fit 2 people. They don’t provide bubble bath liquid so bring your own. But I think it’s one of the only affordable hotels with a hot tub in the area for the price. Not a lot of parking at this hotel compared to other hotels in the area, and the spots are small and close to each other so easy to dings doors. Almost didn’t have anywhere to park. One person had to park in the drop off area overnight. There are other hotels with cheaper or free parking that provide much better and much more parking. Not a lot of handicap spots at this hotel and they’re not close to the entrance.

Excellent customer service!