GreenTree Inn Flagstaff

The cleanliness of the place was lacking. There was a bandaid in the shower drain, hair and dirt on the bathroom floor, brown splatters on the wall and stains on the bedspread. The sheets were clean. Traffic noise was audible from our room in the back building. To our surprise, we met a friendly visitor named Jim McMillan who caught us off guard but was pleasant and seemed very excited to see us. Also, there was hot coffee each morning. 2.5/5 stars

When I checked in, the front desk lady gave me a room that was not ready. The door to my room was wide open. Housekeeping lady was still changing the bedsheets and cleaning the room. I guess they do not communicate at the Greentree Hotel. And when I came back from a trip my room key would not open the door to my room. And for breakfast, the waffle machine was making my waffles raw, even though waffle maker did ring to let me know it was ready. I’ve stayed in this hotel numerous times in the past and never had any problems until this time. 😞

Parking was easy and we had no issues with security while there. That being said, a group of about 10 bikers pulled in at about 11: 00pm at night and were outside and partying until about 3: 00am in the morning and nobody at the facility did anything about this. Nobody in that entire section of rooms could sleep. Horrible. There is no swimming pool or hot tub as advertised. It's a big hole in the ground covered up by a gross looking tarp and you can smell rancid standing water. The employees were nice enough and seemed to do their best to work hard with what they had available to them. This is definitely an issue with the owner of the facility not doing their job to properly care for the facility and finish upgrades or whatever they're going to do. It's the same price to stay here at many other hotels in the area and not nearly as good as those hotels. Book somewhere else is my suggestion to you. The breakfast is absolutely gross and literally nothing to choose from. We were there for 4 days and all three days the same. Sausage links, dry packaged microwave potatoes and a do it yourself waffle machine. Stale bagels that literally smelled stale and a damp. Froot loops and all the other serial containers were empty, and yogurt in a refrigerator. That's it. No eggs, no fruit, not even whole fruit like apples or bananas or something simple. Again, my suggestion is book somewhere else. You get what you pay for. In this situation you're paying nearly the same as better hotels.

When we arrived Friday night our grandsons put the TV on. There was picture but no sound. When we tried to call from room we couldn't as the phone had no wire connection to the wall. Went to office on both counts, only to be told there was no one available, but they would leave a note for the morning staff. The next morning we were told there was no maintenance on the weekend. Family went to breakfast and then we proceeded to the Lowell Observatory. While out my husband became ill. Found out from my grandsons that the pancake/waffle mix tasted bad and apparently was left out for hours which is why my husband became ill. Saturday night, starting around 9:30 pm there was loud music coming from room close to ours, Apparently, door was left open and people were outside talking loudly with the music blaring. This continued until 5:30 am. When we checked out I complained about this and was asked why I didn't call. When I reminded them we had no phone, they just made a face and said nothing. We will never use this particular hotel or chain of hotels again.

Wonderful! Amazing hidden gem