Name: Aiden by Best Western Flagstaff
Address: 2000 South Milton Road, Flagstaff, Arizona, United States of America, Flagstaff, Southside Flagstaff, US
Price range: US$76–US$251 per night
Rating: 7.33

What guests think

Aiden by Best Western Flagstaff earns praise for clean, modern rooms, comfortable beds, and especially friendly staff, plus an attractive outdoor pool, hot tub and fire pits, in a convenient spot near NAU and dining.

Common drawbacks include very small bathrooms with limited storage, thin walls that carry hallway and neighbor noise, and tight parking with a hard-to-spot entrance. Breakfast and lobby coffee are not complimentary; the on-site cafe and bar are available but options can feel limited or pricey. Some guests also note low shower pressure, occasional housekeeping misses, and isolated maintenance issues like TV, Wi‑Fi, or shower-door leaks. Expect a modern, social stay with a few practical trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor pool, hot tub, fire pits and games, plus a well-equipped gym; a small bar/cafe and paid EV charging are available. Recurring issues include limited parking, a hard-to-find entrance, and occasional amenity closures.

Related guest reviews

8

Daria

18 Oct 2024

·

Stayed 1 night

The hotel room and property was nice and clean, good amenities. Only thing is the parking was located far in the back of the property and poorly lit. I recommend installing more lights especially near the tree areas. The entrance to the building was also difficult to find and confusing at first as it is hidden behind another building, maybe some extra signage would help.

10

Tracey

27 Sept 2025

·

Stayed 1 night

The bed was really good for my back. I also love their fitness center

10

Catherine

31 Jul 2025

·

Stayed 1 night

Property was centralized to Flagstaff right off Milton Rd. Room was clean and facilities were well maintained. Included a small snack bar (for a fee) downstairs and also had a bar and cafe. Rooms are not sound proof, but for a quick stay it was great!

10

Felicia

15 Jul 2025

·

Stayed 1 night

Rooms were clean, spacious and quiet. The outdoor pool and hot tub was spacious, quiet, and great views. The outdoor games were fun. The outdoor fireplaces and seating was inviting. The gym was sufficient for working out.

10

Jacob

28 May 2024

·

Stayed 1 night

Great hotel. Parking was a little bit of a hassle and the entrance is a bit hidden and hard to get to.

10

Kathy

10 Aug 2025

·

Stayed 2 nights

This property was very nice. The staff were very pleasant and helpful. We loved the outside area. It was so large with a lovely pool, hot tub, fire pits and plenty of seating! We will for sure be back.

10

Troy

28 Aug 2025

·

Stayed 1 night

Super clean, loved the outdoor space. Pool and hot tub was immaculate, and the most perfect temperatures. Would highly recommend.

10

Randall

26 Feb 2025

·

Stayed 1 night

Very nice property and great staff. Loved having a EV charger available.

8

Shannon

30 Aug 2025

·

Stayed 4 nights

The property is very attractive. The large outdoor space, including firepits, the pool and jacuzzi, large outdoor games, covered seating, and even tables with built in iceboxes, made our 6-day visit relaxing. The room was comfortable, however, there is no place to store clothing. There was ONE drawer and shelf, and half a dozen hangers, in a room that sleeps 4.

8

Ryen

4 May 2025

·

Stayed 2 nights

Everything was great! But there was no notice that the hot tub and pool weren’t working until we got there, when we specifically filtered to find a place with those amenities. Kinda disappointed by that and wish we would’ve been able to see that those weren’t available

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Cleanliness

Many guests report very clean rooms and common areas, but housekeeping can be inconsistent. Issues cited include hair or stains in bathrooms and linens, dirty floors, or occasional odors.

Related guest reviews

10

MARCY

2 Jul 2025

·

Stayed 3 nights

I was very happy staying at this hotel. Rooms and hotel is very well kept/clean and they smell so good. Rooms are sound proof/quiet. The bed was comfortable, shower was amazing, dry bar toiletries and a great hair dryer. The staff were so kind and helpful! Thank you for a terrific 3-day stay.

4

Sean

24 Feb 2025

·

Stayed 2 nights

The first room smelled bad and had dog poop stains all over the carpet. There was dog food and poop in the bathroom. The second room had hair in the shower. Not clean at all. I felt like I was staying at Motel 6.

6

Arianna

18 Aug 2024

·

Stayed 3 nights

Overall it was a good experience. The hotel room I was staying in was not the cleanness. The shower walls and floor had hair and some dirt. There was about 2-3 bugs that we killed in our room.

10

Peggy

23 Apr 2025

·

Stayed 2 nights

Rooms were very clean and the property well kept.

6

Hisham

20 Apr 2025

·

Stayed 1 night

Some of the items in the room were not properly cleaned like coffee cups, stained from before.

6

Karyn

21 Jun 2024

·

Stayed 1 night

Nice location and the price was reasonable. Tile floors in lobby were very dirty and bathroom floors need a deep clean in the corners.

2

Eamon

30 Dec 2023

·

Stayed 1 night

Walls are paper thin. Could hear the conversation (not to mention other things) next door as if they were in the same room. Bathroom was filthy. Hair in shower, stains on the bathroom floor.

6

Scott

4 Nov 2024

·

Stayed 1 night

The property was fine for the single night I was there. The bathroom floor looked like it hadn’t been swept and mopped for a while. Dust bunnies in the corners and spots on the floor.

10

Carsyn

6 Oct 2025

·

Stayed 2 nights

Clean room, friendly staff, good location overall a very good experience

10

Ashlyn

1 Sept 2025

·

Stayed 2 nights

Super clean, friendly staff and overall great stay. I would stay here again

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern with comfortable beds, but bathrooms are notably small and storage is limited or lacks closets. Noise transfer is a recurring complaint, and a few reviews mention weak Wi‑Fi or TV issues.

Related guest reviews

8

Hyesung Chun

22 Oct 2025

·

Stayed 3 nights

Overall, the stay was good, but the bathroom was uncomfortably small. The shower and toilet area were so tight that anyone over 180 lbs would probably have a hard time using it.

6

Preetham

24 Mar 2025

·

Stayed 3 nights

Tastefully remodeled central location. Bathrooms were a huge disappointment, small sink, tiny airplane size shower and toilet. Good for a day and if you are single. But if you’re staying for multiple days it’s gonna be hugely inconvenient and especially with a family.

4

MICHAEL

4 Oct 2023

·

Stayed 1 night

Now Wi-Fi connection in the two end wings of the building. Only in the center section by the lobby. First keys didn’t work had to reprogram. Hard to find entrance off busy street behind a gas station. Massive new hotel building project right next door.

10

Catherine

31 Jul 2025

·

Stayed 1 night

Property was centralized to Flagstaff right off Milton Rd. Room was clean and facilities were well maintained. Included a small snack bar (for a fee) downstairs and also had a bar and cafe. Rooms are not sound proof, but for a quick stay it was great!

6

David

24 Apr 2025

·

Stayed 1 night

The room was "half baked" renovated. Could hear other room doors closing. Noisy.

10

Joshua

14 Aug 2025

·

Stayed 1 night

Room and beds were great

8

Shannon

30 Aug 2025

·

Stayed 4 nights

The property is very attractive. The large outdoor space, including firepits, the pool and jacuzzi, large outdoor games, covered seating, and even tables with built in iceboxes, made our 6-day visit relaxing. The room was comfortable, however, there is no place to store clothing. There was ONE drawer and shelf, and half a dozen hangers, in a room that sleeps 4.

8

James

10 Jun 2025

·

Stayed 1 night

Nice hotel in a good location for restaurants and to go to the Lowell Observeratory. It’s 10 minutes away. Rooms are a little small. The bathroom is very small. Price was good, so it’s a good hotel.

6

Ian

25 Aug 2025

·

Stayed 1 night

Nice looking hotel and staff was very helpful and friendly. However, the walls are very thin. We could here or neighbors like if their door between our rooms were open. Similar for people above us. Shame as everything else was very nice

6

Clayton

22 Sept 2023

·

Stayed 1 night

Fantastic staff and room. Very clean and well equipped. My issue was the internet didn’t work the entire time I was there and the tv signal would cut in and out. It was really frustrating to have no internet - you could connect to the Wi-Fi but no internet. I tried different devices and no luck.

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Service

Service is widely praised as friendly, welcoming and accommodating, with smooth check-in experiences. A minority mention slow or understaffed moments and occasional miscommunications.

Related guest reviews

10

Deborah

14 Aug 2025

·

Stayed 1 night

Asha and the other front desk staff are wonderful… they problem solved for me and were extremely helpful and kind!!!! Thank you so much!

10

Tracey

17 Apr 2025

·

Stayed 1 night

The service was excellent. It was a long/rough day for me resulting in the stay vs driving home. The staff was gracious.

6

Theresa

7 Oct 2023

·

Stayed 2 nights

This property is severely understaffed

10

Pamela

4 Feb 2025

·

Stayed 1 night

Every time I am in Flagstaff for work, I only stay at the Aiden. It is not a big property (which I love) It is very quiet and a safe area within walking distance to shopping, food and convenience stores. The staff is always so amazing and check in always easy and convenient.

4

Kyle

29 Mar 2024

·

Stayed 1 night

Parking was horrible, felt bad because checking in, the front desk girl was also the bartender taking care of multiple bar guests while trying to check about 15 people in which annoyed everyone involved with the wait time. The thermostat in the room would not switch from heat only so it was blasting hot air all night and the shower had a leak into the bathroom and the room below. It was a cleaner hotel and staff was friendly, but no one even asked how the stay was or cared. I honestly wouldn’t stay again considering the better options right next door.

10

Danelis

14 Jul 2025

·

Stayed 1 night

The staff was incredible, so kind

8

Jeremy

12 Aug 2025

·

Stayed 1 night

The lady who check me in on Sunday seemed rude and not friendly, what we came back from event and we were waking in the entrance, we got a mean side eye from her. Only issue but good hotel

2

Alexandra

13 Jul 2025

·

Stayed 1 night

I checked in very late (around 12 AM) and was told by the front staff person (a gentleman with a goatee) that I could have a late 12 PM check-out. Housekeeping came banging on my door at 11 AM telling me they had no record of this and I needed to pack my bags and go. They were rude to me and did not apologize for the mistake. The coffee maker in the room was broken. There is very limited parking because it is on a hill, so I had to park far away and walk up and down a hill to get to my room. Do not stay here if you are looking for professional, courteous staff and a welcoming accomodation.

2

DOMINICK

22 Feb 2025

·

Stayed 2 nights

When I arrived to the hotel front desk said they couldn’t find my reservation. Their only solution was for me to pay again or contact Expedia. After contacting Expedia they had my reservation. Still they would not honor my reservation. Instead of trying to find solutions and help a customer they didn’t do anything at all. Terrible hospitality!

10

JOSE

9 May 2025

·

Stayed 1 night

The front desk team was amazing. Jesse truly understands and masters hospitality

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Location

Convenient for NAU and near restaurants, set back on a hill off the main road. Many note the entrance is easy to miss via a gas-station driveway, and parking can be tight when busy.

Related guest reviews

10

Chris

11 Jul 2025

·

Stayed 2 nights

Great stay with ideal locations near by to the surrounding Flagstaff areas.

10

Kelsey

19 Feb 2025

·

Stayed 2 nights

Smooth check-in process, lots of parking available, convenient location!

10

Michael

6 Feb 2024

·

Stayed 2 nights

Convenient location

10

Virgilio

25 Sept 2025

·

Stayed 4 nights

My wife and I were in Flagstaff for Parents' weekend. The hotel was within walking distance to our son's dorm at NAU. The interior looked modern, inviting and had a good vibe. Didn't get to use the pool and hot tub but the outdoor area was nice. Free or discounted breakfast would be awesome as well as better discounted happy hour.

10

Jacob

28 May 2024

·

Stayed 1 night

Great hotel. Parking was a little bit of a hassle and the entrance is a bit hidden and hard to get to.

10

Elizabeth

20 Jul 2025

·

Stayed 2 nights

Great location clean modern room

8

Erin

27 Jan 2025

·

Stayed 1 night

Very close to NAU campus. Plenty of places to eat and shop. The hotel is peaceful and clean.

10

Mike

15 Feb 2024

·

Stayed 2 nights

The hotel is on top of a hill behind a strip mall and gas station. It is a little hard to find. Otherwise it is nice and new. I like their conservation efforts like dispensers for soap, no little bottles. The staff was very pleasant. I will stay there again.

10

Iliana

22 Jun 2025

·

Stayed 1 night

Very comfortable. Excellent location. Great price.

10

Sheridan

16 Oct 2024

·

Stayed 1 night

The location was sort of hidden because you enter through a gas station and go up the hill. I also arrived at night so that may have contributed to me turning after the Aiden sign, instead of before it into the gas station. Other than that i thought the hotel was very nice, bright, clean and the check in people were very friendly and polite. Its very beautiful all over. I come from dry, dusty and cactus climate so the pine trees were a sight for us.

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Dining

No free breakfast or lobby coffee; a small cafe/bar with happy hour sells food and drinks. Several guests found the options limited or pricey, though some enjoyed the offerings.

Related guest reviews

8

Cindy

26 Oct 2024

·

Stayed 2 nights

Ordered drinks twice at little bar there and bartender added a 1.00 trip each time that I didn’t authorize because I had put money in his tip jar. When I checked out and saw these charges I was made to feel it was my fault. Hopefully they will reverse these charges

8

Jeffrey

26 Aug 2024

·

Stayed 3 nights

Property is very nice. Rooms (at least mine 2nd story king room) was very spacious. AC worked great. Bathroom is nice. My real only issue is that the hotel doesn't offer coffee other than to purchase. I just think in today's market coffee in the morning is kind of the norm.

10

Toni

10 Aug 2024

·

Stayed 1 night

Aiden Hotel is a lovely property nestled amongst the beautiful pines. The staff was friendly and professional, the room was clean, updated and very nice. The bed was slightly on the firmer side and very comfortable! The outdoor amenities and seating area was very nice and inviting. Also they had a lovely little coffee shop with the best blueberry scone that I have ever had. I highly recommend this hotel and will definitely return.

6

Margaret

29 May 2025

·

Stayed 2 nights

Plenty of free parking. Rooms were clean & comfortable. No free coffee or any type of breakfast. You had to order & pay for both.

8

George

11 Jan 2024

·

Stayed 1 night

Very convenient, close to restaurants, and easy parking. Wish they had a continental breakfast available like some of the other Best Westerns.

10

Olga

6 Jul 2024

·

Stayed 2 nights

Great property. Limited breakfast options. Over all, nice updated hotel.

10

allan

20 Jul 2025

·

Stayed 5 nights

Better breakfast or free breakfast. Coffee in lobby would be nice. Nice poor and hottub, rooms good, convenient location, good parking. Bigger fridge would be great

2

kevin

5 Apr 2025

·

Stayed 1 night

seriously how hard is it to offer a continental breakfast and coffee?

10

Jacqueline

16 Aug 2024

·

Stayed 3 nights

The room was a good size and the beds were comfortable! The pool & outside area with the seating & fire pits were very nice and clean. The real problem is that there is no coffee or water refill system in the lobby. With the reduction of the room amenities and breakfast offerings at a high cost, these 2 items (lobby coffee & water refill station) should be available to guests, no question! Thank you for a great place to stay during our visit to Flagstaff!

8

Becky

24 Aug 2024

·

Stayed 1 night

The room was great. It would have been nice if they had a free breakfast like most hotels. Other than that it was great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$85
February	US$87
March	US$107
April	US$105
May	US$142
June	US$112
July	US$107
August	US$123
September	US$120
October	US$117
November	US$97
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $90	17 $91	18 $168	19
20 $84	21 $90	22 $90	23 $90	24 $93	25 $251	26 $216
27 $84	28 $90	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $138	3 $187
4 $88	5 $87	6 $94	7 $89	8 $87	9 $138	10 $167
11 $83	12 $83	13 $83	14 $83	15 $89	16 $132	17 $138
18 $77	19 $84	20 $84	21 $83	22 $84	23 $104	24 $115
25 $77	26 $76	27 $77	28 $77	29 $78	30 $91	31 $97

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Aiden by Best Western Flagstaff

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Prices for upcoming dates