Before I express my dissatisfaction and disappointment, I have to say the people I dealt with were are cordial and nice. Nothing to do with them. Despite the suite was ok in terms of size, design and location, our experience with this rental was dreadful. I recommend you do not rent here. Here are my reasons: - View was magnificent, but windows very dirty - No clothes hangers, had to request - Floors were dusty and with hairs - Bathroom decent, but toilet seat lose and of cheap plastic, single roll of toilet paper, insufficient soap, smelly towels-had to request additional ones,no countertop space - Kitchenette had no coffee maker, toaster, minimum cleaning products (sponge, dish soap), cheap-insufficient-disparaging utensils, incomplete and disparaging dishes, glasses, cups - Bed hard and pillows, dreadful - Missing a night stand, only one in the room - There is a desk, but no chair - Safety box was brought in after request, but left unsecured on top of coffee table, and it could not even be opened - Suite is not even part of the tower, but in the basement/garage level… gross - Morning noise due to some king of motor running nearby, unclear where sound came from - Rental was pretty expensive for what it is and was cash in advance with no refunds, so had to endure all these conditions for the week we were in CDMX. The pictures in the ad do not reflect reality, and the reviews of 4.2 is dubious. Never at 3-star level as depicted. Not recommended!
Before I express my dissatisfaction and disappointment, I have to say the people I dealt with were are cordial and nice. Nothing to do with them. Despite the suite was ok in terms of size, design and location, our experience with this rental was dreadful. I recommend you do not rent here. Here are my reasons: - View was magnificent, but windows very dirty - No clothes hangers, had to request - Floors were dusty and with hairs - Bathroom decent, but toilet seat lose and of cheap plastic, single roll of toilet paper, insufficient soap, smelly towels-had to request additional ones,no countertop space - Kitchenette had no coffee maker, toaster, minimum cleaning products (sponge, dish soap), cheap-insufficient-disparaging utensils, incomplete and disparaging dishes, glasses, cups - Bed hard and pillows, dreadful - Missing a night stand, only one in the room - There is a desk, but no chair - Safety box was brought in after request, but left unsecured on top of coffee table, and it could not even be opened - Suite is not even part of the tower, but in the basement/garage level… gross - Morning noise due to some king of motor running nearby, unclear where sound came from - Rental was pretty expensive for what it is and was cash in advance with no refunds, so had to endure all these conditions for the week we were in CDMX. The pictures in the ad do not reflect reality, and the reviews of 4.2 is dubious. Never at 3-star level as depicted. Not recommended!
