Is parking available at the property?

Self parking is available on-site for a fee of GBP 5 per day. It is subject to availability and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays and weekends from 7:00 AM to 9:00 AM for a fee, approximately GBP 12 to 15.00 for adults and GBP 6 to 10.00 for children.

Are pets allowed at the property?

Pets are allowed with a fee of GBP 10.00 per pet, per stay, with a maximum charge of GBP 25.00 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located near Folkestone Harbour, just 0.1 km away. Other nearby attractions include Quarterhouse (0.4 km), Church of St Mary and St Eanswythe (0.5 km), and Folkestone Beach (0.6 km).

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, along with a sauna and fitness center. The operational hours are not specified, but the pool is accessible for guests.

What are the hotel’s policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

The Grand Burstin Hotel in Folkestone

Average nightly price at Grand Burstin Hotel Folkestone by month, last 12 months (USD)
Month	Average price
January	US$43
February	US$47
March	US$47
April	US$56
May	US$62
June	US$63
July	US$68
August	US$75
September	US$71
October	US$50
November	US$48
December	US$50

What guests think

The Grand Burstin Hotel draws mixed reviews: travellers praise its harbour-front location, sea views, budget prices and nightly entertainment, but many report dated interiors, intermittent hot water and maintenance issues, noise, and limited paid parking that often fills quickly.

Cleanliness feedback is inconsistent, with some spotless rooms but many noting stained carpets, lingering cigarette smoke, and occasional pests or mould. Service is generally friendly and helpful, though queues and slow or unresponsive problem resolution are reported. Best for short, low-cost stopovers near the port if you value location over comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site pool and gym are available (often for a small fee), along with nightly entertainment and a bar; lifts can be slow or occasionally out of service. Parking is paid and frequently full, so some guests used off-site options.

Related guest reviews

8

Nicola

23 Apr 2025

·

Stayed 3 nights

Had a lovely stay over Easter weekend. The entertainment was good and staff very friendly. Rooms were clean. Unfortunately, one lift was out of action so it took a while to and from our room.

8

Ruth

26 Jul 2025

·

Stayed 1 night

Room was spacious, with a balcony, lovely sea view. Good place to stay for a night. There only appeared to be one lift working, which meant quite a wait especially has most people had luggage.

8

Asta

1 Jun 2025

·

Stayed 1 night

Very good location. We were able to park our car in hotel's car park for a £5 a day.

6

Stacey

4 Apr 2024

·

Stayed 1 night

A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.

4

Rosie

10 Sept 2023

·

Stayed 1 night

Let’s start with - don’t believe the claim about parking. Their carpark under the hotel is shut, there is not enough on-site parking, what there is can only be described as first come first served chaos. The alternative across the road is a public carpark that shuts at 12:00am and opens at 6:00am with a phone number to call if you need to leave earlier. Oh and you have pay for it. No food on offer at 8:30pm on a Friday on a bank holiday weekend!!! Obviously the staff are not encouraged to deliver service, just turn up for work. The vending machines were cash only, marvellous idea in the past, but the who carries around £5 of shrapnel anymore. Felt like hotel that had lost its way. We were using the shuttle first thing in the morning and wanted simple, convenient, clean with food and parking. We didn’t get that and would not recommend this hotel to shuttle users. Sorry owners but you need to up your services, offer food to sensible times and recognise the electronic age with cash free vending- and either drop any pretence about car parking or control it properly, people going on holiday want to trust their car is safe and you miss that by a mile.

10

SM

9 Apr 2025

·

Stayed 14 nights

They have a gym room and swimming pool. They also got breakfast and dinner buffets and individual dishes to be ordered. They have a bar area serving sandwiches and cakes with tea and coffee in daytime after 11am. They are highly recommended for families with kids and elderly.

8

Helen

27 May 2025

·

Stayed 1 night

Lovely spot with great views. Room was fine for the one night. Breakfast was good enough and the price was pleasing. We travelled as a family of 6. We couldn’t get into the car park so used a nearby one which was more expensive but that was the only choice.

8

MsElizabethJTurfus

15 Aug 2023

·

Stayed 1 night

Loved the location and facilities (pool and sauna). Friendly and helpful staff added to the very positive experience.

10

Dylan

7 May 2025

·

Stayed 1 night

I've been working in the area, and this hotel has been great. quiet, well appointed room with good facilities with a good bar and relaxed restaurant. There was even a pool if I had brought my trunks!

8

Sophie

15 Feb 2025

·

Stayed 1 night

We stayed in the family and it was nice and clean the entertainment was good and drinks was cheap also the pool and gym both very good and cheap to use

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Cleanliness

Cleanliness is mixed: several guests found rooms clean or spotless, but many reported dirty carpets and bathrooms, smoke smells, mould or damp, and poorly cleaned windows and balconies. A few mentioned pests or bedbugs and housekeeping lapses (bins, towels, toiletries).

Related guest reviews

8

Derek

27 Sept 2025

·

Stayed 4 nights

A single room with a view of the harbour, that was unexpected but very nice. Room was spotless. Only fly in the ointment, people in the next room, kept their tv on all night so not much sleep. They turned it off when they went for breakfast. Overall, this was a enjoyable stay and would definitely return.

2

DERICK

19 Oct 2025

·

Stayed 2 nights

The moment I entered the lift I began to wonder if I had booked the right place. It looked tired! When I landed on the 3rd floor the corridors were not inviting, surely they had seen better days. The carpets, doors and everything was anything but contemporary. Some old fashioned can be nice but not this one! It was clear this hotel has lacked investment or any effort to modernise the place. I arrived in my room to realise the place he not been cleaned after the previous user. That heightened my disappointment. The place was simply not nice….. many guests were there with their dogs/ pets and with the poor cleaning regime I would not feel comfortable using rooms that have had pets. I would not revisit.

4

Peter

5 May 2023

·

Stayed 2 nights

Beyond dated, cleaning standard very poor especially bathroom and toilet extremely dirty. We complained about the bathroom and toilet and they upgraded us to a so called premier room, which was better on size but the bathroom still dirty. Windows filthy with bird poo and generally need to sort out their cleaning contractor and could do with a major facelift. We knew it would be a dated hotel, but clean rooms and bathroom you should be able to expect from a hotel. We still had an enjoyable time apart from the hotel issues.

2

Klaus

9 Sept 2023

·

Stayed 1 night

This property is disgusting, unclean, dated, smelly, damp, sticky, Food cold and disgusting, not much choice, buffet not topped up, grim presentation. £31 for 2 people! Horrendous experience and one that I definitely won’t be repeating! Rooms? Dirty, beds uncomfortable. bed bugs, bathroom awful. I’m surprised that any serious booking site would sell these rooms.

4

Sarah

24 Aug 2025

·

Stayed 5 nights

Two great things about this hotel: Great mattress. Great location. The less impressive: Walking through a wall of smoke day and night from all the people smoking at the entrance. Despite signs not to. This was horrible, especially when with children. On entrance to the hotel (and overcoming that carpet - woah!) you can smell the pool, that’s fine and exciting for the kids. Then you enter the lifts and we all commented on the off bad smell. The doors opened to our floor and again, cigarette smoke smell. Having to use key cards to access the corridor is a pain, but your hands being left with a greasy film from using the handle is worse. The room was ok, though the door aggressively slams and I feared for small kids fingers. The fire doors separating the hallways need buffering as these cause noise throughout the night. The warm tap was akin the heat of lava and spurted out water in fits and starts. Not ideal. Our bins weren’t emptied for 5 days which was quite something. More places to hand damp clothes from the beach would be useful, as would a fridge. A ‘market’ selling bulk from Temu was set up on the ground floor at the weekend. Half expected suspiciously sourced old games consoles and TVs to be traded in a back room somewhere too. What an experience. Won’t be staying again.

2

Thomas

27 Aug 2025

·

Stayed 1 night

Do not stay here! Car park was rubbish. Check in was slow, bedroom was dirty, mattress is very uncomfortable. Towels had dirt and what looked to be blood on them. Very old and outdated hotel with low standards

2

Joe

11 Sept 2023

·

Stayed 2 nights

Was very dirty. Hot and left the hotel covered in bites. From what thr doctor thinks is bedbugs Had 2 nights booked. Only stayed one. Definitely wouldn’t stay again

8

Rodney

31 Aug 2025

·

Stayed 1 night

Very clean and bright room. Hotel corridors shabby. For me bed not the best. View of the harbour excellent.

2

Paul

24 Sept 2025

·

Stayed 2 nights

Bed bug's no hot water no heating rubbish i won't my money back

6

Svitlana

26 Oct 2025

·

Stayed 1 night

Hotel is a bit old but overall clean. The only thing I had a problem with, my kettle was full of loose lime and it was crusted with lime too and I couldn’t make myself a cup of tea, it was so much. I would suggest to clean it with vinegar once in a while.

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Rooms

Rooms are basic and dated, though many have sea views and some offer balconies; noise from thin walls, slamming doors and entertainment is common, and beds are often described as hard or uncomfortable. Bathroom fixtures and hot water can be unreliable, there is no air conditioning, Wi‑Fi is chargeable, and plug sockets can be limited.

Related guest reviews

6

Amy

18 Dec 2025

·

Stayed 1 night

The hotel is in need of a complete renovation. The hallways are gloomy and have a prison feel. The wood chip needs to go, carpets replacing and the furniture updating. We were in a family room and transitted through many fire doors to get to our room. The room was large and sufficient, but only had 1 towel bundle for a single person.the water pressure is also woeful! On a plus note it was cheap and the breakfast good. The staff were polite and parking only £5

8

Emma

8 Jun 2025

·

Stayed 1 night

The location of this hotel is just great and we had a gorgeous sea view. Rooms are spacious and clean, just needs a bit of an upgrade

8

JE

24 May 2025

·

Stayed 1 night

Room was spacious, the only plug sockets were for the kettle and tv, and no others. Bedside lights were rather high and difficult to switch on and off whilst in bed.

10

Sara

31 Aug 2025

·

Stayed 1 night

This hotel is suitable for a short stay of one or two nights. The room is very basic, and the hotel's condition could be improved. It's important to note that you get what you pay for; this is not a luxury hotel. However, the location is great.

8

Ruth

26 Jul 2025

·

Stayed 1 night

Room was spacious, with a balcony, lovely sea view. Good place to stay for a night. There only appeared to be one lift working, which meant quite a wait especially has most people had luggage.

6

Carleigh

18 Dec 2024

·

Stayed 1 night

Bed was very uncomfortable Pillows smelt musty Only enough hot water for one bath Good amenities Good fully stocked bar Friendly staff Booked the premier double room with sea view but no balcony or patio doors, very disappointed when it was one of the most expensive rooms to book

8

Rodney

31 Aug 2025

·

Stayed 1 night

Very clean and bright room. Hotel corridors shabby. For me bed not the best. View of the harbour excellent.

6

Sharon

28 Aug 2025

·

Stayed 2 nights

Cold water for 24hrs. Reported but had to chase for it to be resolved. But they gave a free drink voucher to compensate. Hotel very busy, so you’d think they could afford to refurbish. Walls thin, doors bang, decor tired. Double bed just big enough for one adult! With two, one turn and your falling off!! Laughable.

6

Maria Carolina

22 Jun 2025

·

Stayed 1 night

Location is amazing, but this Hotel needs to be completely renovated. 8th floor rooms (premium) are ok

6

Paul

10 Jul 2024

·

Stayed 1 night

A Very old hotel but it does have character. No air-conditioning, the room was boiling hot! The rooms look clean, it's just an old hotel and so looks like it could need a bit of TLC.

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Service

Staff are often friendly and helpful, and some issues were resolved with room moves or upgrades. However, long check-in queues, sporadic rudeness, slow responses, and recurring key-card problems are also reported.

Related guest reviews

10

Susan

12 Feb 2025

·

Stayed 2 nights

Second visit to this magnificent hotel and cannot fault anything really. Fantastic staff and always welcoming. Breakfast was absolutely wonderful. At the moment it appears to be having renovation work which causes no problems for guests. It is brilliant the hotel fact is central to a variety of things for tourists, for example, shops, restaurants, bars, pubs and all viewpoints for sightseers. Finally the accommodation offers entertainment and a place to eat & relax.

10

Neil

18 Aug 2025

·

Stayed 1 night

Was as just as we required and comfortable bed. Staff very accommodating making the whole experience seamless

8

janet

3 Nov 2025

·

Stayed 2 nights

Friendly welcome, helpful staff, good location, clean room.

8

Paul

26 Jan 2025

·

Stayed 1 night

It's a large hotel, totally cashless from check-in to the bar, no cash accepted anywhere. Made a mistake with my room allocation but quickly resolved by Dave on reception who was doing the job of two people. Decor could be better and the rooms but for what I paid it was outstanding. £5 to park your vehicle overnight but overall very good. The view over the sea in the morning was very welcome.

6

Daniela

14 Jul 2025

·

Stayed 1 night

Very well located. Long queue at check in. Very bad breakfast. Nice staff

10

Anne

23 Jul 2023

·

Stayed 1 night

I had a problem with the room, but there was no difficulty in being given a different room. The service was excellent. Many thanks to Dave on reception.

2

Monika

26 Aug 2024

·

Stayed 4 nights

The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!

4

Kimberley

23 Jul 2024

·

Stayed 1 night

The room itself was absolutely fine. We arrived late around 10pm, the queue was huge to check in and staff were clearly very stressed and unwilling to help eachother. We booked a double room online and when we arrived were told it was a twin room we had booked. We also got a car parking charge sprung on us on arrival that wasn’t mentioned anywhere else previously. No cash accepted. The hallways stunk of cigarettes despite there being signs everywhere saying not to smoke. There was also a pile of nappies in the corner of the hallway. We managed to get into the room to begin with but after going to get something to eat we were unable to access our room. We were made to feel at fault for having the key next to the phone (it wasn’t!). Went back to reception to ask about the key and got given another key, then neither of them worked to get into the main access door so we couldn’t even get to our room. Had to go back down again to get yet another key before we were finally able to get in.

6

Brian

10 Jan 2023

·

Stayed 1 night

Long queue to check-in. Very tired property. Room was ok but quite low budget.

2

Jamie

2 Sept 2025

·

Stayed 1 night

Woman manager very rude

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Location

Harbour-front location close to the beach, old town and shops, with easy access to the Eurotunnel and ferry. Many rooms feature wide sea or harbour views.

Related guest reviews

8

Ken

8 Oct 2025

·

Stayed 1 night

Great location by the harbour

8

Emma

8 Jun 2025

·

Stayed 1 night

The location of this hotel is just great and we had a gorgeous sea view. Rooms are spacious and clean, just needs a bit of an upgrade

8

BRIAN

8 Nov 2025

·

Stayed 1 night

Great location

10

Abigail

24 Nov 2025

·

Stayed 1 night

The staff are very friendly and welcoming. The hotel is dated but comfortable,clean and great value for money. It is situated right in the hub of the harbour and close to the old town and shops. We've stayed here a couple of times and will definitely be coming,back. Theres great entertainment daily and a real feel of that holiday feeling .

8

Robert

15 Nov 2023

·

Stayed 3 nights

As an ex-Folkestone lad I love the harbour and East Cliff views. An annual nostalgia trip has been a shock regarding what's changed. But I still choose the Burstin Hotel for its location and ease of car parking. High Street walk up to town, or Road of Remembrance, or even Shangrala Steps...one can't get closer to the centre than that Hotel.

8

John

7 Aug 2025

·

Stayed 1 night

We paid 49 quid for a double room where the bed was comfy and the place was clean. Basic and a bit tired but can't complain for the price. Convenient for the euro tunnel (10 mins) and coming the night belt meant we didn't have to get up at 2am. The harbour is delightful and a couple of mins walk away as it's the creative quarter. Good for a stroll. Lovely pubs nearby. Would stay here again.

8

Asta

1 Jun 2025

·

Stayed 1 night

Very good location. We were able to park our car in hotel's car park for a £5 a day.

10

James

28 Jun 2025

·

Stayed 1 night

Great hotel not far from tunnel for our crossing to France. I definitely would book again on our next crossing

8

Michele

8 Aug 2025

·

Stayed 3 nights

The hotel was well positioned in Folkestone. Although comfortable, it was a bit dated and in need of a refurb to give it that looked after feeling. Great size and space.

8

Svetlana

1 Apr 2024

·

Stayed 3 nights

The location is very good for walking and to enjoy the sea viewing.

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Dining

Breakfast and dinner quality varies widely: some guests found it good value, while others reported greasy, cold or poor meals and occasional closures or limited late-night options. Bar prices can feel high.

Related guest reviews

8

Derek

27 Sept 2025

·

Stayed 4 nights

A single room with a view of the harbour, that was unexpected but very nice. Room was spotless. Only fly in the ointment, people in the next room, kept their tv on all night so not much sleep. They turned it off when they went for breakfast. Overall, this was a enjoyable stay and would definitely return.

8

Michael

22 Jun 2025

·

Stayed 1 night

Good basic hotel. Paid extra for sea view, which was excellent, nice little balcony. Comfortable room. Good breakfast. Check-in was very busy when we arrived, but very efficient and we were checked in within about 5 minutes. Car park was very busy and we were lucky to get a space.

10

Richard

24 Jul 2024

·

Stayed 1 night

Good welcome and explanations, good service at bar and excellent breakfast, room was very clean, semi-sea facing and had a good bathroom. Hotel was busy which helped atmosphere.

6

Katharine

23 Sept 2025

·

Stayed 1 night

Room and hotel were tired, but this was reflected in what we paid for it. Perfect for an overnight stay before picking up the Shuttle which is 15 mins away. Plentiful buffet breakfast for an additional £12 pp (but only £10.50 if we’d paid there), however it was swimming in grease and we’d recommend giving it a miss and picking up something at the terminal.

6

Fay

11 Jul 2025

·

Stayed 1 night

The mattress was lumpy and the food was dreadful, certainly not worth the money.

8

antony

25 Jul 2024

·

Stayed 1 night

Food wasn’t great lasagna over cooked and dry .

4

Andrew

13 Aug 2025

·

Stayed 1 night

Food was awful. Watered down apple juice. Just a run down hotel

8

Al

25 May 2025

·

Stayed 1 night

Room view over the harbour was lovely, room was clean but in bad need of a lick of paint. Fridge precariously balanced on a shelf, fell off when we opened it. Breakfast was terrible and i would advise anyone staying to dine out rather than in.

8

Kerri

12 May 2025

·

Stayed 1 night

Very good value for money. Rooms clean and comfortable. Close to all the amenities. Breakfast was lovely. Entertainment was enjoyable.

8

PJH

24 May 2025

·

Stayed 1 night

Arrive at 8.55 checked room and then went to eat. Restaurant closed and only sandwiches to eat. Not good enough after a long drive. No where else open. For food.

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Grand Burstin Hotel Folkestone

Prices for Grand Burstin Hotel Folkestone

Monthly average prices

About this property

Location

Room options

Standard Double Room

Family Room (2 Adults + 2 Children)

Standard Twin Room

Standard Single Room

Standard Triple Room

Twin Sea View Room

Double Sea View Room

Guest reviews of Grand Burstin Hotel Folkestone

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Burstin Hotel Folkestone

Considering this hotel for your Folkestone trip?