Luxury Rooms H 2000 Roma

We felt genuinely uncomfortable and unsafe staying here and left as soon as we possibly could. This is NOT about it being a “2-star hotel” - the conditions were unhygienic, poorly maintained and completely unacceptable, especially considering the price. The room was extremely dirty: visible mold on the walls and in the corners, black buildup along edges and surfaces, and a strong unpleasant smell throughout the room. The ceiling and walls were damaged and peeling, especially in the bathroom. The air conditioning unit was poorly installed with visible gaps and dirt. The fridge was dirty, and the bedding had stains and did not appear properly cleaned. Nothing felt hygienic. The overall condition gave a constant feeling of discomfort and lack of safety. When we reported this, the staff response was dismissive and unprofessional. The receptionist refused to inspect the room properly, offered no alternative, and told us “this is 2 stars, not 5” and that we could just leave. Hotels.com was also unable to reach the property afterwards. We were instructed to leave our only room key at reception when going out, which felt highly unsafe, as anyone could access the keys. We stayed one night only because we had no immediate alternative. The next morning we left as soon as possible, and booked another hotel at our own expense. There is absolutely nothing “luxury” about this place - the name is highly misleading. This property should not be listed in its current condition.

This is a small hotel in an excellent location, within walking distance of most major points of interest. The room was well equipped with a coffee machine, cappuccino maker, kettle, and a selection of coffee, tea, jam, juice boxes, yogurt, and water. The hotel also provided prepacked cookies and croissants in plastic bags, which made for an easy breakfast before heading out. Christina at the front desk was very helpful and always happy to provide additional supplies. I’m not sure about the air conditioning, as we didn’t use it, so if you’re visiting in warmer months, it’s worth confirming in advance.

Place was beautiful, location great, lady at the front desk very friendly and helpful.

The location is excellent, very central yet the hotel is still very quiet and calm. The staff was very friendly and kind. Cleaning and breakfast okay.

The room was infested with bed bugs that caused severe rash in many body parts in addition to the mental anxiety. Took pictures for bed bugs and rash. The bed coverage is not clean and has cigarettes burns. The washroom door does not have a lock and gets stuck when closed with a knob to open it. The lights bulbs are missing and the room is dim. Our vacation was ruined.