Hotel City House

I would not recommend this hotel due to the location and the serious sense of insecurity we experienced. The area around the hotel felt extremely unsafe. At around 10 AM, we saw people openly taking drugs right outside the hotel. On the street towards Hamburg Central Station, homeless people were sleeping on the pavement, several people appeared to be under the influence of drugs, and others were shouting. I have rarely felt this unsafe walking around a city, especially in broad daylight. Several of us stayed at the hotel while attending a trade fair, and we all had the same impression of the area. I asked a member of staff at reception about the safety of the area. Instead of taking the concern seriously, she seemed offended by the question and explained that Hamburg is a big city and that being close to public transport naturally means many different people are around. I found this response very unprofessional when a guest was expressing a genuine safety concern. I travel regularly and understand that areas around central stations can be busy and diverse. However, I have rarely experienced anything comparable to this, especially at 10 AM. Based on our experience, I would not recommend this hotel to anyone concerned about feeling safe around their hotel.

The bad experience was the breakfast, first morning bread was really not fresh at all. Everything looked and felt to simple.

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Its an old building so the walls are extremely thin. Its in a noisy part of town so opening the windows wasn't really an option and the heat seemed to be overactive. It was fine for a one night stopover in walking distance to the train, but I would not stay here again or for more than one night. It was elegant however.

Was nice, near to the center