Is parking available at the property?

Limited parking is available on-site for a fee of CHF 15 per day, located 300 ft away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of CHF 40, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

How is the property located in relation to key landmarks?

The hotel is centrally located in Interlaken, just a 5-minute walk from Mystery Rooms and 11 minutes on foot from Interlaken Casino. It is also 1.6 mi (2.6 km) from Lake Thun and 2.3 mi (3.7 km) from Lake Brienz.

What are the policies for guests staying with children?

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Merkur - West Station in Interlaken

Average nightly price at Hotel Merkur - West Station by month, last 12 months (USD)
Month	Average price
January	$204
February	$205
March	$200
April	$237
May	$270
June	$391
July	$426
August	$411
September	$389
October	$304
November	$213
December	$262

What guests think

At Hotel Merkur - West Station, travelers consistently highlight its convenient spot across from Interlaken West station and the welcoming staff, while noting that rooms can feel simple or small and that warm nights without air conditioning may be uncomfortable.

Cleanliness feedback is largely positive, though a few guests reported serious issues, including one bed bug incident and occasional odors or missed spots. Breakfast is frequently praised, often with rooftop or terrace views, but some found the selection average or wanted more protein. Best for travelers prioritizing rapid transit access over extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

8

Shashank

Jun 18, 2025

·

Stayed 2 nights

All good. Staff is kind and cordial. Location is perfect, railway station and parking right opposite. Just a tad bit expensive but that's the case with every hotel in interlaken.

10

WenCheng

Oct 21, 2024

·

Stayed 3 nights

簡潔的房間，早餐在頂樓，可以遠眺因特拉肯美景，很棒。

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6

Geraldo

Jun 6, 2022

·

Stayed 2 nights

Custo alto, beneficio baixo. Elevador parte apos subir um lance de escadas (tenho problemas de mobilidade)

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Cleanliness

Many reviews describe very clean rooms and public areas, but some report significant problems, including a bed bug case and occasional odors or leftover debris.

Related guest reviews

10

tenzin

Dec 23, 2023

·

Stayed 1 night

Pleasant staff and very clean room

10

Patrick

Feb 9, 2026

·

Stayed 2 nights

Quarto impecável com vista maravilhosa, equipe super cordial e receptiva, comodidades excelentes, tudo ao nosso alcance. Café da manhã maravilhoso.

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8

THIAGO

Jun 15, 2025

·

Stayed 3 nights

Com as avaliações mais antigas que tem aqui, ficamos receosos em nos hospedar neste hotel, mas acabou sendo um dos melhores durante toda nossa viagem. Simples e confortável, tudo limpinho e com café da manhã excelente! E alem de tudo, com funcionários muito receptivos! Nós adoramos e recomendamos!

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2

FAINA

Jul 15, 2023

·

FALSE ADVERTISEMENT - there is NO AIR CONDITIONER in the room, rooms are dirty, and spider webs in the corners. The carpet in the hallways is probably 100 years old and smells like a dirty bathroom. The whole building smells. Located right across the street from the train station - so no air, you have to open windows, and train and traffic noise is literally in your room - no escape. There is no stuff during the night, you are on your own. Overall - terrible experience, would not recommend this hotel.

8

Minori

Oct 17, 2025

·

Stayed 2 nights

部屋が清潔で、スタッフの方の説明も丁寧でした。目の前がinterlarken West駅だったのでかなり便利でした。チェックアウト後にお昼頃まで荷物を預かってくれて助かりました！

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10

Caio

Mar 25, 2025

·

Stayed 2 nights

Atendimento gentil e cordial da senhorita Maddison, excelente. Quarto confortável e limpo. Banheiro limpo porém o box de banho é bastante estreito, podendo ser um problema. Café da manhã pontuo 6/10, poderiam melhorar na qualidade dos produtos. Recomendo e voltaria.

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10

Ernst

Aug 3, 2025

·

Stayed 2 nights

Super Lage direkt am Bahnhof, einmal über die Strasse und schon ist man da. Das Personal, von der Reception bis zum Frühstücks-Restaurant ist so hilfbereit, nett und immer gut gelaunt, man fühlt sich gleich zuhause. Die Zimmer sind gut ausgestattet, es fehlt nichts und zudem makelos sauber. Das ganze Hotel ist perfekt gepflegt. Die Betten sind super bequem, es gibt genügend Steckdosen (auch am Bett) und einen grossen Smart-TV. Das Frühstück auf der obersten Etage ist umfangreich und immer sehr frisch und fein. Bei schönem Wetter kann man es auf der Terasse geniessen und sonst im modern eingerichteten Frühstücksraum. Wir waren am Schweizerischen Nationalfeirtag dort und durften das Feuerwerk von der Terasse aus geniessen - einfach toll. Alles in allem, verdiente 5 Sterne!

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10

Maria Consuelo

May 21, 2025

·

Stayed 2 nights

The place is clean

2

Sushant

Feb 25, 2022

·

Stayed 2 nights

This place is nothing but a scam. Don’t fall for the pictures and the good reviews posted regarding cleanliness and the quality of their breakfast, you will learn the hard way if you stay. The location is probably the only selling point for this hotel. The staff are very rude and not friendly and understanding at all. The breakfast is just horrible and it is just couple of stale breads and plain coffee. The room is old, smelly and not clean at all. We found someones socks right by the bed and eyelashes on the bed and hair. This place is a disgrace to swiss standards of hotel so I advise to find a better option.

2

Anant

Jun 10, 2025

·

Stayed 1 night

Before saying anything, let me just mention that the receptionist and other staff were very sweet and I couldn't talk to them about the issue unfortunately - I got severely bitten by bed bugs in one of the rooms on the 2nd floor and it was just horrible.

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Rooms

Rooms are simple, with some on the smaller side and comfortable beds; the lack of air conditioning and potential street or train noise can affect comfort. Several rooms offer pleasant views.

Related guest reviews

8

Craig

Jun 14, 2023

·

Stayed 2 nights

Cool place with a great breakfast. Right next to train station. Our room had a view of the river and mountains. Front desk very nice and helpful.

2

FAINA

Jul 15, 2023

·

FALSE ADVERTISEMENT - there is NO AIR CONDITIONER in the room, rooms are dirty, and spider webs in the corners. The carpet in the hallways is probably 100 years old and smells like a dirty bathroom. The whole building smells. Located right across the street from the train station - so no air, you have to open windows, and train and traffic noise is literally in your room - no escape. There is no stuff during the night, you are on your own. Overall - terrible experience, would not recommend this hotel.

6

PIERRE

Oct 9, 2024

·

Stayed 1 night

The room was very small, and so was the bathroom. Not worth the price. But I guess this is Switzerland.

10

Ernst

Aug 3, 2025

·

Stayed 2 nights

Super Lage direkt am Bahnhof, einmal über die Strasse und schon ist man da. Das Personal, von der Reception bis zum Frühstücks-Restaurant ist so hilfbereit, nett und immer gut gelaunt, man fühlt sich gleich zuhause. Die Zimmer sind gut ausgestattet, es fehlt nichts und zudem makelos sauber. Das ganze Hotel ist perfekt gepflegt. Die Betten sind super bequem, es gibt genügend Steckdosen (auch am Bett) und einen grossen Smart-TV. Das Frühstück auf der obersten Etage ist umfangreich und immer sehr frisch und fein. Bei schönem Wetter kann man es auf der Terasse geniessen und sonst im modern eingerichteten Frühstücksraum. Wir waren am Schweizerischen Nationalfeirtag dort und durften das Feuerwerk von der Terasse aus geniessen - einfach toll. Alles in allem, verdiente 5 Sterne!

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8

Matthew

Jun 9, 2024

·

Stayed 1 night

Good location. Basic room but we were only there one night. Directly opposite one of the railway stations in Interlaken.

8

Ahmed

Jul 2, 2023

·

Stayed 1 night

Congrats to the new management, inviting all guests to the new management celebration was a great touch. Enjoyed meeting the staff. The friendliness of the owners and helpfulness is memorable. Special mention to Noah at the reception for her professionalism! Only issue I had was street noise, I asked for 3 quiet rooms, unfortunately for me mine was on the street and couldn’t keep the window open past 4am due to noise. But then without cooling system the room became too warm. I’m sure management will find a solution :)

6

Ahmet

Jan 26, 2025

·

Stayed 1 night

It’s very basic, clean,budget hotel for one night . Breakfast had good selections

10

Gisele

Mar 17, 2024

·

Stayed 2 nights

Very convenient to train station and bus transportation everywhere in town. Nice and helpful staff, great breakfast. Room is in the smaller range but ok.

4

Eyob

Aug 2, 2024

·

Stayed 1 night

I understand they did not advertise they don’t have AC but this place definitely needs AC.

10

Yih Biow

Apr 26, 2024

·

Stayed 1 night

This is very close to Interlaken West Station if you want a short walk. The bedding is comfortable in our liking. Breakfast floor has an amazing view of the area. Breakfast was very good in our tasting. I would stay here again for the convenient to train station.

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Service

Staff are widely praised as friendly and helpful, often offering local advice. A few guests reported poor assistance, payment handling issues, language barriers, or no staff presence at night.

Related guest reviews

10

Mary

Sep 20, 2025

·

Stayed 1 night

Friendly Staff Very convenient, easy to

8

Minori

Oct 17, 2025

·

Stayed 2 nights

部屋が清潔で、スタッフの方の説明も丁寧でした。目の前がinterlarken West駅だったのでかなり便利でした。チェックアウト後にお昼頃まで荷物を預かってくれて助かりました！

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2

Shavon

Oct 11, 2022

·

Stayed 1 night

The hotel staff didn’t even bother to help with my heavy luggage when being asked to help. So disappointing! I suggest the hotel to indicate under their hotel information that there will not be someone to help with your luggages even when u asked.

10

RANITA

May 31, 2024

·

Stayed 2 nights

This was one of the better hotels that I’ve stayed at in Europe. Marcel, the front desk manager was excellent, so friendly, helpful, knowledgeable and an all around great guy.

10

Damien

Sep 7, 2025

·

Stayed 3 nights

Excellent emplacement Belles chambres petit déjeuner bien Personnel aimable et serviable

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10

Victor

Apr 15, 2025

·

Stayed 2 nights

Receptionist-Joanna was very friendly & helpful. She advise on where to go. Good job! Breakfast was good. Hotel is very convenient, next to Interlaken West station, just need to cross the road.

8

Sylvain

Jan 26, 2026

·

Stayed 1 night

la chambre etait tres prope, et excellant service

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10

Dianne

May 5, 2025

·

Stayed 2 nights

Very helpful and friendly staff. A great breakfast was included. Easy to get there by bus or train. Walking distance to many restaurants.

10

khan

Jun 5, 2024

·

Stayed 1 night

Best location and , rooms are very and best hotel I have been . Hotel staff Joana was very friendly and helpful. Other staff as well very friendly and helpful . I highly recommended this hotel .

2

pillwon

Aug 23, 2022

·

Stayed 1 night

호텔비 지불에 있어서 스위스 호텔인데 게스트에게 물어 보지도 않고 달러로 계산하여 게스트에게 환전 손해를 보게 함

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Location

Directly opposite Interlaken West station and close to restaurants and shops, making it very convenient for getting around town and day trips.

Related guest reviews

8

Shashank

Jun 18, 2025

·

Stayed 2 nights

All good. Staff is kind and cordial. Location is perfect, railway station and parking right opposite. Just a tad bit expensive but that's the case with every hotel in interlaken.

8

Minori

Oct 17, 2025

·

Stayed 2 nights

部屋が清潔で、スタッフの方の説明も丁寧でした。目の前がinterlarken West駅だったのでかなり便利でした。チェックアウト後にお昼頃まで荷物を預かってくれて助かりました！

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10

Mateus

Apr 29, 2024

·

Stayed 1 night

Hotel very well located, just in front of the Interlaken West train station (there are 2 train stations on town, West and Ost). Hospitality was amazing, they even offered me a city card that gave me free transport inside of the city (and some places around) plus discount in some activities. The room was clean and the breakfast was great. No complains.

10

David

Feb 16, 2024

·

Stayed 2 nights

Excellent location by the railway station. great breakfast

10

Ernst

Aug 3, 2025

·

Stayed 2 nights

Super Lage direkt am Bahnhof, einmal über die Strasse und schon ist man da. Das Personal, von der Reception bis zum Frühstücks-Restaurant ist so hilfbereit, nett und immer gut gelaunt, man fühlt sich gleich zuhause. Die Zimmer sind gut ausgestattet, es fehlt nichts und zudem makelos sauber. Das ganze Hotel ist perfekt gepflegt. Die Betten sind super bequem, es gibt genügend Steckdosen (auch am Bett) und einen grossen Smart-TV. Das Frühstück auf der obersten Etage ist umfangreich und immer sehr frisch und fein. Bei schönem Wetter kann man es auf der Terasse geniessen und sonst im modern eingerichteten Frühstücksraum. Wir waren am Schweizerischen Nationalfeirtag dort und durften das Feuerwerk von der Terasse aus geniessen - einfach toll. Alles in allem, verdiente 5 Sterne!

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8

Matthew

Jun 9, 2024

·

Stayed 1 night

Good location. Basic room but we were only there one night. Directly opposite one of the railway stations in Interlaken.

10

Paola

Mar 18, 2025

·

Stayed 2 nights

Está exactamente frente a la estación de tren “interlaken west”! Para mi viaje resulto ser muy conveniente ya que tomamos el tren para ir a otros destinos! Por lo que no había que desmañanarnos!

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8

Willi

Jun 19, 2025

·

Stayed 1 night

Zentral gelegen, tolle Aussicht, direkt vis à vis Bahnhof und Nahe von vielen Restaurants.

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10

Inderjit

Apr 11, 2024

·

Stayed 2 nights

Just opposite to interlaken westvtrain station. Lot of food places, market just next door. Beautiful location.

10

Yih Biow

Apr 26, 2024

·

Stayed 1 night

This is very close to Interlaken West Station if you want a short walk. The bedding is comfortable in our liking. Breakfast floor has an amazing view of the area. Breakfast was very good in our tasting. I would stay here again for the convenient to train station.

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Dining

Breakfast is generally good and often enjoyed on a rooftop or terrace with views; some guests found the selection average or limited in protein, and a few had negative experiences.

Related guest reviews

10

Patrick

Feb 9, 2026

·

Stayed 2 nights

Quarto impecável com vista maravilhosa, equipe super cordial e receptiva, comodidades excelentes, tudo ao nosso alcance. Café da manhã maravilhoso.

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10

WenCheng

Oct 21, 2024

·

Stayed 3 nights

簡潔的房間，早餐在頂樓，可以遠眺因特拉肯美景，很棒。

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8

Rajesh

Apr 19, 2022

·

Stayed 3 nights

All Good except the breakfast and the staff at its restaurant.

10

Jiangming

Sep 25, 2025

·

Stayed 2 nights

Breakfast needs more protein options

10

Damien

Sep 7, 2025

·

Stayed 3 nights

Excellent emplacement Belles chambres petit déjeuner bien Personnel aimable et serviable

Translate

10

Ernst

Aug 3, 2025

·

Stayed 2 nights

Super Lage direkt am Bahnhof, einmal über die Strasse und schon ist man da. Das Personal, von der Reception bis zum Frühstücks-Restaurant ist so hilfbereit, nett und immer gut gelaunt, man fühlt sich gleich zuhause. Die Zimmer sind gut ausgestattet, es fehlt nichts und zudem makelos sauber. Das ganze Hotel ist perfekt gepflegt. Die Betten sind super bequem, es gibt genügend Steckdosen (auch am Bett) und einen grossen Smart-TV. Das Frühstück auf der obersten Etage ist umfangreich und immer sehr frisch und fein. Bei schönem Wetter kann man es auf der Terasse geniessen und sonst im modern eingerichteten Frühstücksraum. Wir waren am Schweizerischen Nationalfeirtag dort und durften das Feuerwerk von der Terasse aus geniessen - einfach toll. Alles in allem, verdiente 5 Sterne!

Translate

10

Victor

Apr 15, 2025

·

Stayed 2 nights

Receptionist-Joanna was very friendly & helpful. She advise on where to go. Good job! Breakfast was good. Hotel is very convenient, next to Interlaken West station, just need to cross the road.

10

Dianne

May 5, 2025

·

Stayed 2 nights

Very helpful and friendly staff. A great breakfast was included. Easy to get there by bus or train. Walking distance to many restaurants.

2

Sushant

Feb 25, 2022

·

Stayed 2 nights

This place is nothing but a scam. Don’t fall for the pictures and the good reviews posted regarding cleanliness and the quality of their breakfast, you will learn the hard way if you stay. The location is probably the only selling point for this hotel. The staff are very rude and not friendly and understanding at all. The breakfast is just horrible and it is just couple of stale breads and plain coffee. The room is old, smelly and not clean at all. We found someones socks right by the bed and eyelashes on the bed and hair. This place is a disgrace to swiss standards of hotel so I advise to find a better option.

10

Yih Biow

Apr 26, 2024

·

Stayed 1 night

This is very close to Interlaken West Station if you want a short walk. The bedding is comfortable in our liking. Breakfast floor has an amazing view of the area. Breakfast was very good in our tasting. I would stay here again for the convenient to train station.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $146	9 $158	10 $169	11 $155	12 $157	13 $174	14 $175
15 $166	16 $181	17 $213	18 $212	19 $197	20 $211	21 $188
22 $166	23 $188	24 $188	25 $211	26 $212	27 $228	28 $243
29 $180	30 $197

Su	Mo	Tu	We	Th	Fr	Sa
		1 $198	2 $197	3 $191	4 $194	5 $228
6 $181	7 $200	8 $188	9 $197	10 $180	11 $211	12 $227
13 $165	14 $182	15 $197	16 $195	17 $197	18 $212	19 $227
20 $220	21 $182	22 $255	23 $280	24 $383	25 $470	26 $279
27 $177	28 $470	29 $280	30 $470	31 $406

Hotel Merkur - West Station

Prices for Hotel Merkur - West Station

Monthly average prices

About this property

Location

Room options

Double Or Twin Room

Guest reviews of Hotel Merkur - West Station

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Hotel Merkur - West Station

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