Coach & Horses Hotel

Excellent location,lush rooms ,courteous staff

The room was excellent, the welcome from Alitcia was so warm and inviting. The food in the bar was outstanding.

Great hotel with character, super friendly staff and lovely room, will definitely return. Kew Gardens just 5mins walk. Hotel parking a godsend. Loved it .

It’s a lovely place and in a really good position for Kew Gardens and walk into to Richmond. The staff were excellent and the hotel very cosy and warm. The only concern when we had dinner, I think they were short staffed and it took an hour for it to arrive. Other people commented the same upon leaving whilst we waited and one person decided not to wait for dessert as it was soo long.

Overall it was a nice stay. Comfortable, cosy and the room was nice, clean, shower worked well, Nespresso machine was good. We ate in the restaurant and the meal was ok but we're not overly impressed with the staff. The waitress serving us wasnt able to give us a list of the available soft drinks and seemed almost confused that we might ask for a soft drink and quite aloof/bordering on rude. Additionally there was a male who brought our room service order who was quite unpleasant. The whisky we ordered was not available. Instead of offering an alternative I was told to look at the app or go to the bar. I said there was only one whiskey on the app and he just looked mad and said "well I don't know how the app works I've never used it" and seemed like he was trying to run away. I went to go to the bar as the app only lists the one out of stock whisky. At the bar, after I ordered my whisky he asked if I needed help and handed me the food order to carry myself instead of delivering it as room service as it was ordered. I was able to manage but it didn't feel like he actually wanted to help. Also he sneezed in his hand when he was working behind the bar and continued working without washing his hands. Overall he was very standoffish and couldn't be bothered.