HG Hotel Cappelli

Aircon is turned off overnight - undisclosed hotel policy & a nightmare in August! We booked this hotel for one reason: AIR CONDITIONING. After a long, scorching drive with an unwell baby and young child, we needed somewhere cool. The website and Expedia promised aircon, yet shortly after midnight it shut off. Reception told us it is deliberately switched off until 6am - nowhere was this disclosed! The night receptionist was apologetic & kind, but said the hotel had no fans. Shocking, given the ridiculous aircon policy at the peak of summer! We were on the second floor with no window bars, so opening them was too dangerous; the thought of our child climbing out and falling was horrifying. We had no safe alternative and suffered an unbearable night. Our baby cried in the heat, our older child tossed and sweated, and we paid for a service we did not receive. The hotel is shabby and falling apart: stained carpets, smelly towels, ragged bathmats, chipped furniture, minimal toiletries & a single cheap roll of toilet paper for a family of four. Everything screams a shoestring budget, yet it advertises itself as more. Guests are misled, cheated, & left frustrated; the hotel earns bad reviews instead of loyalty. This review reflects only our experience in this room. We wish we'd never booked and were drained the next day. Do not be fooled by photos or the aircon listing. If you value comfort, health, and your money, stay elsewhere until management finally invests in improvments!

The stuff is very good and helpful. The place is clean

Camera pulita struttura datata colazione sufficiente

positivo. check in, personale e pulizia camere negativo. la colazione poca e di bassa qualità

L'albergo mostra i fasti di un passato recente, estremamente pulito e personale cordiale, putrroppo però in un ambito di declino insieme a tutto il paese