Sky Heart Hotel Koiwa

Clean room, great service and the staff were very helpful and friendly

We had electrical issues and the staff was extremely helpful. They made sure we were accommodated and gave us extension cords. The hotel is located right next to a train station that takes you in to Central Tokyo in about 30-40 minutes. It is also beside a FamilyMart convenience store and a grocery store and a great 24hr restaurant.

Staff was excellent and patient when answering any questions presented. Amazon and Uber deliveries were also okay. It was dusty behind the furniture & air vents and the elevator had exposed lightbulbs. The leg room of the toilet was limited. There is no elevator so accessibility is very limited. The staff in charge of cleaning were kind and helpful always delivering daily amenities when the door was set to "eco cleaning". Worth it for the accommodating staff and the convenience of being next to the station as it took at most two transfers to get to popular tourist destinations.

The staff was very kind and helpful. We are very appreciative!

I liked it. Im fron Germany and couldnt complaine with the price aswell as the staff. I liked the cleaning system and would book again.