Is parking available at the hotel?

Parking is available on-site at the hotel. Guests can utilize the parking facilities provided for their convenience.

What type of breakfast is offered and what are the serving hours?

A delightful breakfast is served on-site, providing guests with a scrumptious meal to start their day. Specific serving hours are not mentioned.

What are the standard check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 11:00. Early or late check-in/check-out availability and costs are not specified.

What accessibility features are available for guests with disabilities?

The hotel offers various accessibility features, including step-free entrances and wheelchair-accessible facilities. Specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Shibuya, Tokyo, a vibrant shopping district. It is conveniently situated just steps away from Shibuya Station, providing easy access to popular attractions like Roppongi Hills, Tokyo Midtown, Shinjuku Gyoen National Garden, and Tokyo Disneyland®.

What are the policies for guests staying with children?

Children are welcome at the hotel. Specific details regarding the minimum age for children to stay for free are not provided.

JR-East Hotel Mets Shibuya in Tokyo

Average nightly price at JR-East Hotel Mets Shibuya by month, last 12 months (USD)
Month	Average price
January	$175
February	$197
March	$233
April	$242
May	$235
June	$194
July	$195
August	$174
September	$217
October	$244
November	$226
December	$203

What guests think

JR-East Hotel Mets Shibuya earns strong praise for its ultra-convenient location by Shibuya Station, clean modern rooms, and friendly, helpful staff, while recurring comments note compact room sizes and occasional train noise depending on room placement.

Guests appreciate practical touches like on-site laundry, a well-stocked amenities counter, and lobby coffee; some found the self check-in kiosks impersonal or confusing. Breakfast feedback is mixed, with many enjoying the buffet and French toast but others finding options too Japanese-leaning or repetitive and coffee inconsistent. A few reviews mention difficulty navigating from the station due to construction and signage. Expect an efficient, well-located base for exploring Shibuya and beyond.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site laundry machines and a well-stocked amenities counter are praised, along with complimentary lobby coffee/tea and useful in-room basics. A few note longer laundry cycles but overall convenience is high.

Related guest reviews

10

Tiffany

Aug 18, 2025

·

Stayed 8 nights

This hotel is super conveniently located to everything I needed! Their laundry facilities were supremely helpful and the fact that I could check if any machines were free from the comfort of my room was amazing!! The front desk staff was really helpful and helped me book luggage forwarding to the airport for the first time, had a luggage scale to borrow, and had a fully stocked amenities bar for my personal grooming needs. I could not ask for a better hotel and will definitely be back!!

10

Erica

Oct 3, 2025

·

Stayed 6 nights

Room was a tad small, but was very clean. Amenities like laundry and toiletries (razor, soap, tea, etc) are available 24/7. Staff was extremely helpful, and have a translator on hand if needed. Self check-in and check-out was very straightforward. Hotel has it own pathway to Shibuya station and easy access to JR line. I read a review saying stairs was the only way to get to the 3rd floor elevator to access the hotel, but there is an entrance to the left of the stairs where you can access the elevator on the 1st floor so you do not need to carry your luggage up to the 3rd floor. Overall great stay.

10

eunice

Jan 3, 2026

·

Stayed 4 nights

Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.

10

Merethe

Oct 10, 2025

·

Stayed 6 nights

God, stor seng med god plass til to. Bad med alle nødvendigheter. Rent, bra internett. God beliggenhet, 3 min fra Shibuya stasjon. Restauranter og FamilyMart like ved hotellet. Stille og rolig. God air condition. Vannkoker og lite kjøleskap på rommet. Micro, kaffe/te, vaskemaskin ved resepsjonen.

10

Joyce

Jun 1, 2025

·

Stayed 3 nights

Pleasantly Surprised! Its prime location offered unparalleled convenience: just steps from a 7-Eleven, direct access to the railway station via the third floor, and a nearby coffee shop. Within a short walk, we reached the busy shopping mall area and the iconic Shibuya Crossing. The room, though compact—a common feature in Tokyo—was impeccably clean, including the bathroom. Positioned on the 11th floor, we enjoyed a peaceful retreat away from the city’s hustle. A standout feature was the in-room washer/dryer combo, complete with detergent. We could monitor the laundry status directly from the room’s TV that added to our convenience. While we didn’t opt for the daily morning buffet, we decided to try it on our last day. It was easy to walk in and pay, and the buffet offered a nice variety of options. Additional amenities included a selection of toiletries (toothbrush, hairbrush, bath salts, etc.) available in the lobby, and complimentary hot water and coffee in the lobby. The staff were exceptionally friendly and accommodating, with English-speaking personnel making communication seamless. Overall, this hotel exceeded our expectations, and we would definitely stay.

10

Jacky

Apr 6, 2025

·

Stayed 5 nights

Enjoyed my time here. Room is slightly smaller but you get what you paid for. Close to Shibuya station and konbinis. Staff was available and very quick to act. Free coffee and teas and easy to work washing machines. Can view status on tv and took two hours to wash. Easy self check in process and amenities available 24/7. Would definitely stay here again!

6

Hong Leng

Oct 31, 2025

·

Stayed 5 nights

Location was pretty good within walking distance to Shibuya South Entrance thus avoiding huge crowd at famous crossing. Used the laundry too with detergent included and drying. Took a while to complete the whole cycle. The only downside is the pillow…2 pieces which they could have provided additonal as they were soft.

10

Kit

Aug 8, 2025

·

Stayed 7 nights

交通方便，冰塊機和洗衣房很讚，24小時入住，環境清潔衛生。

10

Tak

Nov 16, 2025

·

Stayed 6 nights

Room was clean. Staff was very friendly and helpful. Had to do laundry a couple times during my stay, so it was very nice to have the laundry facilities in the building. Very short walk to shopping, restaurants, and the Shibuya train station.

10

Ayesha

Sep 21, 2025

·

Stayed 2 nights

Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as very clean and modern. A small number of reviews report housekeeping misses such as leftover debris, missing towels, or bathroom mold/hairs.

Related guest reviews

10

Alex

Oct 26, 2025

·

Stayed 6 nights

Laundry was convenient and easy to use, room was clean and tidy, exactly as depicted. Great location, near station and extremely friendly and helpful staff.

10

Michelle

Oct 25, 2025

·

Stayed 2 nights

clean room

8

Pavlos

Jan 6, 2026

·

Stayed 1 night

Very clean and everything okay

10

Christina

Apr 29, 2025

·

Stayed 2 nights

Very helpful front desk staff. Located in a more quiet area of Shibuya which I liked. Lobby is located on the 4th floor. The one not great issue was cleanliness of the bathroom- sink had some of last occupant’s remnants still there and shower had last occupant’s single hair on the shower wall. But since everything else was great, I would still consider staying here again.

10

Margaret

Nov 19, 2025

·

Stayed 4 nights

Very Clean, Helpful and Friendly Staff and Great Location

4

rungyi

Aug 19, 2024

·

Stayed 1 night

場所が便利なこと以外、特に良いところはないように感じました。特に部屋の清潔さがひどく、バスルームはカビが生えていて、壁紙が汚れているのはまだ我慢できるとしても、部屋にほこりが多くて、夜も咳が止まらず、よく眠れませんでした。

10

Miia

Jan 31, 2026

·

Stayed 2 nights

Clean & modern hotel at a very central location

10

Paul

Nov 30, 2025

·

Stayed 2 nights

Very clean

8

Tetsuro

Sep 16, 2022

·

Stayed 2 nights

２泊したがお菓子の「かきのたね」を床に落としていたが、そのまま残っていた。掃除がきちんとなされていない。

10

Syuen

Oct 16, 2025

·

Stayed 2 nights

清潔な客室

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact by Tokyo standards with comfortable beds and effective A/C; storage space can be tight. Noise varies by room, with some hearing trains or hallway sounds and others finding it quiet.

Related guest reviews

8

Daniel

Aug 11, 2025

·

Stayed 4 nights

The rooms were nice and clean and so was the hotel generally speaking. Only complaint was the soundproofing: could hear trains passing quite easily, and could also hear noise from the halls and adjoining rooms pretty well.

10

Wenyan

Oct 3, 2025

·

Stayed 3 nights

You can’t beat the location- so convenient to go anywhere. The room is a bit small but enough for myself. Even though my room was right above the train track, the noice was minimal. There are many landmarks nearby, I highly recommend it.

10

Merethe

Oct 10, 2025

·

Stayed 6 nights

God, stor seng med god plass til to. Bad med alle nødvendigheter. Rent, bra internett. God beliggenhet, 3 min fra Shibuya stasjon. Restauranter og FamilyMart like ved hotellet. Stille og rolig. God air condition. Vannkoker og lite kjøleskap på rommet. Micro, kaffe/te, vaskemaskin ved resepsjonen.

8

Serene

Jun 12, 2025

·

Stayed 5 nights

Excellent shower water pressure, good breakfast, tiny room with a bed that barely fits two people

8

Michael

Apr 26, 2025

·

Stayed 3 nights

The JR-East Hotel Mets at Shibuya exceeded my expectations. After leaving an APA hotel in Ueno, I noticed a huge difference being able to control the room temperature here. The room was clean, small (expected), and had everything we needed. One minor annoyance was the outlets—converters and heavier chargers didn’t sit firmly, though a phone charger was provided and helped. The bed was decent (the APA bed was slightly better), but being able to sleep in a cooler room during 25+ degree days made a big difference. Staff was helpful, and check-in/check-out was simple. The location was great—about 7 minutes to Shibuya Crossing and 250 meters to JR lines. For the price, the room and location met expectations, and I’d stay here again.

10

James

Nov 22, 2025

·

Stayed 3 nights

We loved this hotel! Right in the heart of Shibuya next to the train station it was convenient to get anywhere. The hotel is in very good condition, the service was outstanding and the amenities were great. Our first room faced the train tracks and was too loud so we requested a change of room to the other side of the hotel which we were granted and it was much better.We would stay here again for sure and recommend it to others

6

Emmanuel

Nov 29, 2025

·

Stayed 2 nights

Chambre minuscule. Pour une personne c est ok pour 2 personnes avec des valises c est compliqué.

10

Dmitrii

Sep 16, 2025

·

Stayed 3 nights

Uns hat alles super gefallen! Ein recht großes Zimmer für Tokio, sauber, hell, nur ein kleines bisschen laut wegen der Nähe zum Bahnhof, allerdings haben wir es als Vorteil gesehen. Man erreicht vom Hotel sehr schnell alle Sehenswürdigkeiten von Shibuya. Wir würden das Hotel unbedingt weiterempfehlen!

10

Kyle

Sep 8, 2025

·

Stayed 3 nights

The rooms are quite small but you can’t beat the price and convenience.

8

Gema

Nov 4, 2025

·

Stayed 6 nights

“Small room but great stay!” The room was small, but very clean and had everything I needed. The amenities were great and the location made it super easy to get around Shibuya. Perfect spot if you’re looking for convenience and comfort in the city.

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Service

Staff are widely described as friendly, helpful, and efficient, often assisting with luggage forwarding and recovering lost items. Some guests found the self check-in kiosks impersonal or confusing, and a few mentioned limited English.

Related guest reviews

10

T

Apr 13, 2025

·

Stayed 5 nights

The front desk staff was very helpful in assisting us with the questions we had. They even called vendors to inquire availability of items we were looking for. Room was small so better suited for those with carryon luggage.

10

eunice

Jan 3, 2026

·

Stayed 4 nights

Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.

10

Kenny

Oct 18, 2025

·

Stayed 7 nights

The staff was amazing here, everyone was so helpful. This place is also super close to shibuya station and square, so everything was accessible.

10

Mehr

Nov 16, 2025

·

Stayed 6 nights

Incredibly convenient location. You just exit Shibuya Station from New South Gate and follow signs to the hotel. The hotel was quiet and clean and had everything we needed for our stay. Staff are able to help arrange luggage forwarding to your next hotel for you. Will definitely stay here next time I visit and would recommend to everyone.

10

Thomas

Apr 1, 2025

·

Stayed 3 nights

Friendly and helpful staff - great location and perfect first place for getting over our jet lag - great breakfasts

10

Lau Chin

Dec 20, 2024

·

Stayed 2 nights

I have lost an item at the hotel room. Front desk and cleaning staff quickly locate my item and keep them safe. Thanks for their prompt reply and assistance

10

Suzuko

Nov 7, 2022

·

The cleaning staff was super friendly and helpful. Overall of the staff was very polite and accommodating. The train station is literally right in front of the hotel and the surrounding have great food choices. I will definitely come back if I ever visit Japan again

8

Kevin

May 17, 2025

·

Stayed 4 nights

Check in was a little challenging after a long day/flight. I’m not a fan of four employees watching as you struggle with a computer to check in.

10

Tak

Nov 16, 2025

·

Stayed 6 nights

Room was clean. Staff was very friendly and helpful. Had to do laundry a couple times during my stay, so it was very nice to have the laundry facilities in the building. Very short walk to shopping, restaurants, and the Shibuya train station.

4

Joanne

Nov 10, 2025

·

Stayed 5 nights

There was little interaction with staff as it was a self-check-in/out sort of place. Basically a budget hotel. The room was extremely tiny and one side was butted against the wall so one person ( of a couple) would have no bedside table. No space to walk when two suitcases are opened. The only good thing is the hot water was constant and pressure was decent. Also the hotel is linked to the shibuya station so rather convenient location

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AI-generated summary based on recent guest reviews

Location

Excellent location connected to or a short walk from Shibuya Station, Shibuya Crossing, and many restaurants/shops. A few guests found the route confusing amid construction and signage, and some noted train noise.

Related guest reviews

10

Kristopher

Apr 25, 2025

·

Stayed 3 nights

Location was great. Only five minute walk from Shibuya Station

10

denyce

Feb 9, 2026

·

Stayed 2 nights

The hotel is a lot nicer than their photos do them justice. The location is great, a short walk to Shibuya crossing and all other tourist spots like the pokemon center and don quijote. Also located above a subway station! The bed was very comfortable and the room was great. I would for sure stay here again.

10

Chantelle

Jan 2, 2026

·

Stayed 5 nights

Excellent location! About a 10 or so minute walk to Shibuya Centre in one direction and a 10 minute walk to Daikanyama in the other direction. Very close to the train station. Room was clean and relatively spacious for Tokyo standards. Staff were lovely and very helpful. I would absolutely stay here again.

10

Maria Tereza

Oct 24, 2025

·

Stayed 4 nights

Quarto bem espaçoso e localização maravilhosa

10

Hope

Oct 16, 2025

·

Stayed 4 nights

Great location, literally connected to Shibuya Station and the Shibuya Sky building. Lots of restaurants and coffee within walking distance. Short walk to the Scramble and Hachikō Square. Easy to jump on the train or grab a taxi. Very helpful front desk staff, easy check-in and check-out process. Room was the largest we had in Japan, and was very quiet. Would definitely stay here again!

10

Matilde

Oct 6, 2025

·

Stayed 4 nights

Book a stay at this hotel! We were thrilled we did as the rooms were a decent size, check in was easy, breakfast was convenient and good (both Japanese and Western options), very clean, very quiet and most importantly the location was amazing! It is connected to the Shibuya train station so we could access any part of Tokyo very easily! Also walking distance to lots of dinning options and Shibuya crossing, but far enough away that it is quiet! I would 100% recommend this hotel and would gladly stay here again! After staying at 4 different hotels during our Japan trip (including another in Tokyo), this was the best hotel overall!

6

Wuwei

Dec 15, 2024

·

Stayed 2 nights

Location is not easy to access, there are lots of detour getting through the mall. Just like going through a maze every single day. Waste time, do not recommend this location.

8

Elsa

Jun 10, 2025

·

Stayed 4 nights

Good location. Small but clean rooms. A walking path is connected to the new South Gate of JR Shibuya station which is located at the end of the train platform.

10

Paul

Nov 24, 2025

·

Stayed 5 nights

The location was difficult to find from the station however after crossing the scrabble square walkways the hotel was very accessible. Was a five minute walk to the main crossing and station The staff were fabulous from the receptionist to housekeeping . Nothing was an issue Overall would stay again without hesitation

10

Ayesha

Sep 21, 2025

·

Stayed 2 nights

Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed the buffet and options like French toast, while others found it too Japanese-leaning, sometimes cold or repetitive, with inconsistent coffee.

Related guest reviews

10

Justine

Mar 28, 2025

·

Stayed 4 nights

Staff was very nice, breakfast is included in stay, clean, and right next to the train station. Breakfast was great and staff very attentive, trash is removed and towels changed out daily.

10

Maria

Mar 27, 2025

·

Stayed 3 nights

Great stay for our family of four adults. Location was central and close to train station. Minutes away from restaurants, both large ones (Shibuya Stream) and smaller family-owned ones. Breakfast was wonderful—a great variation and of very good quality. Rooms are very clean (newer hotel) with ample space for Tokyo standards. Daily cleaning was done with no additional charge. Laundromat was a plus. Checking-in was a breeze.

8

Billie

Oct 18, 2025

·

Stayed 4 nights

The location of this hotel is fantastic and the property is beautiful. The check in system is interesting, there is a person there to help but the process is done on a kiosk. It’s right on the Shibuya station so super easy to get to other parts of Tokyo. My only complaint about my stay is the breakfast. Most of the options are fish based and more what feels like a lunch dishes than breakfast. You have to pay extra for the breakfast and they don’t allow refunds. I tried eating there two mornings and just gave up. Other than that though, I loved staying here and would stay there again.

10

Carleigh

Nov 15, 2025

·

Stayed 3 nights

Clean rooms, nice bathrooms. We loved the breakfast buffet, the French toast was so yummy. The staff was kind and very helpful.

8

Youn Jung

Jan 16, 2026

·

Stayed 2 nights

Good combination of Japanese and international breakfast

8

Dave

Oct 31, 2025

·

Stayed 13 nights

Hotel staff were incredibly courteous and helpful. This hotel can not be in a better location for a Tokyo visit. The only concern was the breakfast. Food is Asian themed and served cold. Single coffee machine was usually out of commission and coffee was poor when it did work. If you are from a western country, I recommend skipping breakfast here and picking it up on the go.

10

Odun

Sep 15, 2025

·

Stayed 2 nights

Awesome hotel. Breakfast is great and generous! No complaints at all. Will stay again.

10

David

Jul 24, 2025

·

Stayed 4 nights

Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI

10

Maylin

Apr 18, 2025

·

Stayed 5 nights

The room was smaller than expected but have the essentials that we need. Room was clean and the bed was comfortable. The hotel has a mandatory room cleaning policy on the 4th night to make sure the rooms are sanitary, which we love. We love a clean room! We love the breakfast buffet but we wish there is more variety in the menu. We stayed for 5 nights but we got tired of the same breakfast menu on the 3rd day. The hotel is conveniently located. It is just right the JR station and just minutes walk to Shibuya Scramble.

10

Adil

Dec 21, 2024

·

Stayed 6 nights

I liked the convenient location of this hotel, close to Shibuya Station , many choices for eating and shopping. Room was very clean and staff was very attentive and helpful as it is customary of Japanese people. Breakfast was Japanese style and it could be improved by adding Western style breafast. More choices of bakery items, cheeses, yogurts and jams.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $310	17 $303
18 $225	19 $202	20 $206	21 $220	22 $339	23 $424	24 $316
25 $278	26 $240	27 $316	28 $254	29 $316	30 $316	31 $316

Su	Mo	Tu	We	Th	Fr	Sa
1 $219	2 $219	3 $304	4 $219	5 $278	6 $316	7 $317
8 $291	9 $240	10 $278	11 $234	12 $316	13 $316	14 $317
15 $285	16 $234	17 $219	18 $224	19 $316	20 $316	21 $317
22 $316	23 $206	24 $240	25 $215	26 $304	27 $278	28 $304
29 $219	30 $212

JR-East Hotel Mets Shibuya

Prices for JR-East Hotel Mets Shibuya

Monthly average prices

About this property

Location

Room options

Superior Single Room (1 Adult)

Twin Room Residential Style 2 Adult

Superior Twin Room (1 Adult)

Deluxe Twin Room Residential Style Up to 4 Adult

Deluxe Twin Room Residential Style 5 Adult

Superior Double Room (2 Adults)

Superior Twin Room (2 Adults)

Superior Double Room (1 Adult)

Superior Single Room (2 Adults)

Single Room Residential Style 2 Adult

Twin Room Residential Style 1 Adult

Single Room Residential Style 1 Adult

Guest reviews of JR-East Hotel Mets Shibuya

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about JR-East Hotel Mets Shibuya

Considering this hotel for your Tokyo trip?

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