Name: Hotel Indigo West Chester - Downtown by IHG
Address: 39 E. Gay Street, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: $162–$588 per night
Rating: 9.47

What guests think

At Hotel Indigo West Chester - Downtown by IHG, guests frequently highlight the brand new feel, very clean spaces, friendly staff, and a walkable location in the heart of town, plus a garage next door and popular on-site dining like a speakeasy and seafood restaurant.

Rooms are modern, spacious, and comfortable, with some noting nice views. Several reviews report thin walls, loud plumbing and hallway noise, plus occasional lukewarm showers. A few guests also experienced inconsistent housekeeping or unhelpful service, including an early morning room entry. Best for travelers seeking a stylish base who can tolerate some noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site options include a basement speakeasy and a seafood restaurant that many enjoyed. Parking is in the garage next door with a guest rate but some height and unloading limits; the gym exists, though minor upkeep issues (e.g., empty wipes) were noted.

Related guest reviews

10

Lynda

Jun 9, 2025

·

Stayed 2 nights

Clean, new, excellent service, great restaurant

8

Ashley

Mar 24, 2025

·

Stayed 1 night

I really like the location of this hotel. A couple of notes that if you do not like seafood then the smell from the restaurant will overwhelm you. As soon as you step in you can smell it. I was on the 5th floor and it was up there. The gym was equipped but the wipes were bone dry and after telling the front desk nothing was done to replace it. Rooms were clean but had to ask for more towels and coffee for a three day stay. Coffee in the lobby is really good. The front desk staff is also exceptional. The speak easy also was great but the floors outside of it were sticky and the bathroom downstairs was not taken care for in the mornings after when I was using the gym

8

Scott

Mar 24, 2025

·

Stayed 1 night

Beautiful property- rooms very nice and clean. Parking easy in lot next door. Only issue was shower water barely ran lukewarm and was even cool for some of our family.

10

Jennifer

Aug 5, 2025

·

Stayed 2 nights

Wonderful seafood restaurant. This is a hotel for foodies! Wonderful.

10

Eric

May 29, 2025

·

Stayed 1 night

Fantastic property in West Chester, clean, great service, wonderful bar and restaurant..

10

KIMBERLY

Dec 30, 2025

·

Stayed 1 night

Beautiful new hotel. Excellent staff, friendly and accommodating. Very pet friendly. Every staff member greeted both myself and my dog with enthusiasm. Perfect location in downtown West Chester. Parking in garage next store. Special price for guest. Does not accommodate vehicles needing higher height limits. Only 2 spaces for unloading luggage. Highly recommend.

8

Greg

Jan 24, 2025

·

Stayed 3 nights

Hotel is in the middle of a soft opening. Location is great. Service is excellent. Room was quiet. Parking garage next door. Can't wait till restaurant opens next to lobby. Will go there again as I go to West Chester 8-9 times a year.

10

Karen

Sep 21, 2025

·

Stayed 2 nights

Great location and parking garage next door

10

Mark

Aug 10, 2025

·

Stayed 1 night

Excellent all around, just a beautiful hotel! Don’t miss the basement Speakeasy!

10

Mike

Jun 1, 2025

·

Stayed 2 nights

Love the design. Restaurant and Speak Easy are great

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe the hotel and rooms as very clean or spotless. However, several guests noted housekeeping lapses during multi-day stays and some public-area cleanliness issues near the speakeasy.

Related guest reviews

10

James M

May 10, 2025

·

Stayed 2 nights

2 day stay for family event. We were able to achieve adjoining rooms. The rooms were very clean, comfortable and spacious. Front desk ssrvice for check-in and check out, and in between was professional and courteous.

10

Jeannie

Jan 6, 2026

·

Stayed 1 night

Super clean, comfortable and great front desk staff,

8

Ashley

Mar 24, 2025

·

Stayed 1 night

I really like the location of this hotel. A couple of notes that if you do not like seafood then the smell from the restaurant will overwhelm you. As soon as you step in you can smell it. I was on the 5th floor and it was up there. The gym was equipped but the wipes were bone dry and after telling the front desk nothing was done to replace it. Rooms were clean but had to ask for more towels and coffee for a three day stay. Coffee in the lobby is really good. The front desk staff is also exceptional. The speak easy also was great but the floors outside of it were sticky and the bathroom downstairs was not taken care for in the mornings after when I was using the gym

10

Ned

Mar 11, 2025

·

Stayed 1 night

Cleanest place I've ever stayed!

8

Mary Kay

Jan 29, 2025

·

Stayed 4 nights

The hotel hadn't been open long, so still trying to work some things out. The offer coffee and pastries in the lobby since their coffee cart area & restaurant don't open until Feb 3. Unless the bakery doesn't deliver, then there seems to be no one who can remedy that. I checked in on Monday. Checked out on Friday. No housekeeping even once. I asked at the desk on Thursday after I got back from work for the evening and the unhelpful front desk person said "Sorry. We are still working that out. We don't know if it will be after 2 or 3 days." I said I'd been there longer than that and she said "we are still working it out." No offer of towels, more coffee pods, nothing to remedy the situation or make up for my lack of service. On the positive side it is brand new, smells brand new, is beautifully decorated and I LOVE the in room Nespresso, if I had more than 2 pods my whole stay. I know it will get better, I was just disappointed.

10

ALAN

Feb 24, 2025

·

Stayed 1 night

Hotel was brand new and very clean!

10

Raul

May 27, 2025

·

Stayed 1 night

Amazing, Clean, and rooms were huge!

10

WIlliam

Oct 18, 2025

·

Stayed 1 night

Wonderful room very clean and spacious beautiful bathroom

6

Michele

May 2, 2025

·

Stayed 3 nights

It was good in a lot of ways . Staff was nice but I think short staffed . No one cleaned the room the whole time we were there.

10

Jennifer

Feb 17, 2025

·

Stayed 1 night

Beautiful very very clean hotel and rooms highly recommend if visiting this area center of everything too !!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with some enjoying good views. Downsides include thin walls, noise from neighbors or hallways, loud plumbing, and occasional lukewarm showers; one guest did not receive the reserved room type.

Related guest reviews

2

Mary

Jul 28, 2025

·

Stayed 2 nights

What a joke!!! They may have given the place a facelift, but they didn’t change the plumbing and or sound proofing the hotel. Every time the toilet would flush, it was like a tsunami. I’ve never witnessed anything so LOUD!!!!!!! You can hear everything that goes on. All night long after wedding partying!!! I had to call front desk to help!!!! They were rude too!!! Never again!!!! Can’t get coffee before 6:30am on weekends… 👎

10

JoEllen

Jul 11, 2025

·

Stayed 1 night

We loved it! All the basic things were excellent and beyond the standard of many hotels (bed, furniture, bathroom, soaps/shampoos). The staff is wonderful, they were so friendly and accommodating. The building, and architecture really make this place special. We stayed in a corner room, and our room had a fantastic view. The speakeasy in the basement is a really sweet spot, we got there just in time, because there was a line to get in. They make sure the bartender doesn't get overwhelmed with too many people all at once. It really helps make the experience more enjoyable. Cocktails were delicious. We ate at the seafood restaurant and it was delicious, and the service was excellent, and they seem to have a great system in place to get food to tables quickly. The location is perfect, so easy to walk to places. It was a weekend, so the street was closed for additional outdoor dining. Such a charming area. We found a place around the corner, SlowHand, they had live music, we loved it there too.

10

Brittany

Aug 22, 2025

·

Stayed 1 night

Had a great stay with my husband. Room was modern, spacious, and clean. Restaurant (Seafood Kitchen) was fantastic. Great getaway for our anniversary!

8

Scott

Mar 24, 2025

·

Stayed 1 night

Beautiful property- rooms very nice and clean. Parking easy in lot next door. Only issue was shower water barely ran lukewarm and was even cool for some of our family.

6

Keith

Aug 4, 2025

·

Stayed 1 night

The walls are thin and the ac units are quiet so you can hear a lot of noise from other rooms and floors

10

Jessica

Jan 20, 2025

·

Stayed 2 nights

The hotel has just opened up, and with more amenities to come soon, it would have been a PERFECT stay. Will definitely come back- Staff was incredibly nice, bed was super comfortable, and it was nice and quiet!

10

Raul

May 27, 2025

·

Stayed 1 night

Amazing, Clean, and rooms were huge!

10

WIlliam

Oct 18, 2025

·

Stayed 1 night

Wonderful room very clean and spacious beautiful bathroom

10

stacy

Jul 2, 2025

·

Stayed 2 nights

The hotel was great. One issue with this brand is they do not have a makeup mirror. Also it was very noisy could hear people above us and there was a Lax tournament going on and kids were running all over the hallway was just full of sound kids. But we would definitely go back but next time with earplug.

4

Martin

Dec 17, 2025

·

Stayed 1 night

Upon reviewing, i believe they did not give us a king suite corner. It was later when we got there so i was not going to complain at that point, but we paid for a room we did not receive

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and accommodating. A few guests reported inconsistent housekeeping, an early room entry without knocking, or unhelpful/rude front desk responses.

Related guest reviews

2

Mary

Jul 28, 2025

·

Stayed 2 nights

What a joke!!! They may have given the place a facelift, but they didn’t change the plumbing and or sound proofing the hotel. Every time the toilet would flush, it was like a tsunami. I’ve never witnessed anything so LOUD!!!!!!! You can hear everything that goes on. All night long after wedding partying!!! I had to call front desk to help!!!! They were rude too!!! Never again!!!! Can’t get coffee before 6:30am on weekends… 👎

10

Eric

Jul 7, 2025

·

Stayed 1 night

The staff and owner are fantastic!!

10

James M

May 10, 2025

·

Stayed 2 nights

2 day stay for family event. We were able to achieve adjoining rooms. The rooms were very clean, comfortable and spacious. Front desk ssrvice for check-in and check out, and in between was professional and courteous.

10

Mike

Jul 10, 2025

·

Stayed 1 night

Location was great very walkable. Staff were very helpful and pleasant.

6

David

Feb 18, 2025

·

Stayed 1 night

Had a major issue at another local hotel that had complete power outage. Hotel Indigo was the only other option in town. At twice my planned budget, I wasn’t thrilled but accepted it as an adequate alternative. Didn’t arrive at the property to check in until around 2am Feb 17 2025. Finally get settled in, fall asleep, only to be BARGED in on by cleaning service at 7:50am without so much as a knock on the door. Completely outrageous and has never happened in my entire life. Couldn’t even get a full night’s rest, and decided to check out early since my sleep was ruined (only thing I’m using the hotel for). Brought up this issue to front desk upon checkout and they could not have been more nonplussed. Decent property, decent room, terrible customer service. Avoid

8

Mary Kay

Jan 29, 2025

·

Stayed 4 nights

The hotel hadn't been open long, so still trying to work some things out. The offer coffee and pastries in the lobby since their coffee cart area & restaurant don't open until Feb 3. Unless the bakery doesn't deliver, then there seems to be no one who can remedy that. I checked in on Monday. Checked out on Friday. No housekeeping even once. I asked at the desk on Thursday after I got back from work for the evening and the unhelpful front desk person said "Sorry. We are still working that out. We don't know if it will be after 2 or 3 days." I said I'd been there longer than that and she said "we are still working it out." No offer of towels, more coffee pods, nothing to remedy the situation or make up for my lack of service. On the positive side it is brand new, smells brand new, is beautifully decorated and I LOVE the in room Nespresso, if I had more than 2 pods my whole stay. I know it will get better, I was just disappointed.

10

Ingrid

Sep 21, 2025

·

Stayed 1 night

Beautifully decorated . Friendly and professional staff.

6

Michele

May 2, 2025

·

Stayed 3 nights

It was good in a lot of ways . Staff was nice but I think short staffed . No one cleaned the room the whole time we were there.

10

KIMBERLY

Dec 30, 2025

·

Stayed 1 night

Beautiful new hotel. Excellent staff, friendly and accommodating. Very pet friendly. Every staff member greeted both myself and my dog with enthusiasm. Perfect location in downtown West Chester. Parking in garage next store. Special price for guest. Does not accommodate vehicles needing higher height limits. Only 2 spaces for unloading luggage. Highly recommend.

10

British

Sep 6, 2025

·

Stayed 2 nights

We always stay at Hotel indigo when doing business in Westchester— it is absolutely the BEST hotel in the area. Great service, perfect location and delicious restaurant right onsite. I won’t stay anywhere else! Worth the $$$, 5 stars ⭐️.

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Location

Centrally located in downtown West Chester, very walkable to restaurants, bars, and shops. Many appreciated having attractions close by.

Related guest reviews

8

Renee

Mar 8, 2025

·

Stayed 2 nights

Great location!

10

Mike

Jul 10, 2025

·

Stayed 1 night

Location was great very walkable. Staff were very helpful and pleasant.

10

John

May 16, 2025

·

Stayed 4 nights

conveniently located in the center of West Chester.

10

KIMBERLY

Dec 30, 2025

·

Stayed 1 night

Beautiful new hotel. Excellent staff, friendly and accommodating. Very pet friendly. Every staff member greeted both myself and my dog with enthusiasm. Perfect location in downtown West Chester. Parking in garage next store. Special price for guest. Does not accommodate vehicles needing higher height limits. Only 2 spaces for unloading luggage. Highly recommend.

10

John

Mar 3, 2025

·

Stayed 1 night

Clean and convenient to get around town from, definitely worth the money!

10

Gina

Nov 16, 2025

·

Stayed 1 night

Very nice hotel in the middle of downtown West Chester. Lots of fine dining and bars.

10

Karen

Sep 21, 2025

·

Stayed 2 nights

Great location and parking garage next door

10

Karen

Feb 2, 2025

·

Stayed 1 night

Beautiful hotel with a historic flare. It is located right in the heart of West Chester. It’s convenient location allows you to walk to great restaurants and shopping. Highly recommend!

10

Andres

Aug 31, 2025

·

Stayed 1 night

A great hotel in a great downtown.

10

William

Oct 27, 2025

·

Stayed 2 nights

Hotel is brand new with a great, comfortable atmosphere. Location could not be better with everything you need in walking distance. The only thing is that I would not hang out in the lobby lounge because it smells like fish from the attached seafood restaurant which is too bad.

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AI-generated summary based on recent guest reviews

Dining

The seafood restaurant and speakeasy/bar receive frequent praise for food and drinks. Noted drawbacks include seafood aromas in the lobby/upper floors and limited early-morning coffee or breakfast availability, with one report of poor cocktails.

Related guest reviews

10

Gary

Mar 9, 2025

·

Stayed 1 night

Excellent hotel. The on-site restaurant is superb.

10

Charles

Apr 28, 2025

·

Stayed 3 nights

Great lication. Staff was very friendly. Breakfast area very limited. Wish restaurant opened earlier .

10

Lynda

Jun 9, 2025

·

Stayed 2 nights

Clean, new, excellent service, great restaurant

10

Brittany

Aug 22, 2025

·

Stayed 1 night

Had a great stay with my husband. Room was modern, spacious, and clean. Restaurant (Seafood Kitchen) was fantastic. Great getaway for our anniversary!

10

Jennifer

Aug 5, 2025

·

Stayed 2 nights

Wonderful seafood restaurant. This is a hotel for foodies! Wonderful.

10

Eric

May 29, 2025

·

Stayed 1 night

Fantastic property in West Chester, clean, great service, wonderful bar and restaurant..

10

British

Sep 6, 2025

·

Stayed 2 nights

We always stay at Hotel indigo when doing business in Westchester— it is absolutely the BEST hotel in the area. Great service, perfect location and delicious restaurant right onsite. I won’t stay anywhere else! Worth the $$$, 5 stars ⭐️.

10

Mark

Aug 10, 2025

·

Stayed 1 night

Excellent all around, just a beautiful hotel! Don’t miss the basement Speakeasy!

10

Mike

Jun 1, 2025

·

Stayed 2 nights

Love the design. Restaurant and Speak Easy are great

10

William

Oct 27, 2025

·

Stayed 2 nights

Hotel is brand new with a great, comfortable atmosphere. Location could not be better with everything you need in walking distance. The only thing is that I would not hang out in the lobby lounge because it smells like fish from the attached seafood restaurant which is too bad.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$222
February	$233
March	$277
April	$238
May	$292
June	$277
July	$251
August	$237
September	$312
October	$315
November	$266
December	$235

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $173	16 $163	17 $163	18 $249	19 $345
20 $162	21 $276	22	23	24 $169	25	26 $588
27 $168	28 $313	29 $313	30 $237

Su	Mo	Tu	We	Th	Fr	Sa
				1 $191	2	3 $445
4 $265	5	6	7	8 $338	9	10 $450
11 $191	12 $367	13	14	15 $171	16 $381	17
18 $163	19 $284	20 $284	21 $284	22 $261	23	24 $292
25 $171	26 $326	27 $326	28 $326	29 $241	30	31 $207

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, Multiple Beds, Roll-In Shower (Mobility Accessible)

Standard Room, Multiple Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Corner

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, Multiple Beds

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium Room

Standard Room, 1 King Bed

Suite, 1 King Bed, Corner

Standard Room, 1 King Bed, Corner

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo West Chester - Downtown by IHG

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Prices for upcoming dates