Name: Swissôtel Amsterdam
Address: Damrak 96, Burgwallen Nieuwe Zijde, Amsterdam, Netherlands, Amsterdam, North Holland, NL
Price range: $237–$556 per night
Rating: 8.55

What guests think

At Swissôtel Amsterdam, reviewers consistently praise the unbeatable, walkable Dam Square location and friendly, accommodating staff, while feedback on rooms is more mixed, with some spacious and quiet stays but others noting small layouts, warm temperatures, and limited views.

Cleanliness is generally good, though housekeeping and maintenance are occasionally inconsistent. Breakfast and on-site dining draw both praise and criticism, and the central setting can mean street noise for certain rooms. Expect a very convenient base with welcoming service and a variable room experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

There is an on-site restaurant/bar, but several guests found hours or availability limited. A small gym is available though a few note it needs updating; parking is off-site and nearby options can be costly or confusing.

Related guest reviews

10

Sandra

Jun 5, 2025

·

Stayed 3 nights

Hotel was great and convenient but the restaurant wasn't that great. The house salad I ask for vinegar and oil and they gave me oil with too many pickles and croutons. The catelloni pizza didn't have any sauce on it and it was dry and half the items in it were not heated or cooked so there was no flavor to the pizza . It needed pizza sauce or marinara sauce.

6

STEPHEN

Feb 1, 2025

·

Stayed 9 nights

Hotel restaurant was closed on seemingly random days. Staff didn’t seem in the least bothered about this happening.

10

Liz

Jun 30, 2024

·

Stayed 2 nights

Really lovely hotel, perfect for weekend visit, well positioned, super clean, good facilities, restaurant and bar area great

8

Alan

Aug 5, 2023

·

Stayed 3 nights

Nice hotel, central location. Restaurant & bar are closing early currently. Room was comfortable.

10

Xiumei

Sep 30, 2023

·

Stayed 2 nights

Central location, comfortable and clean room and bed, nice reception service, good breakfast. The only difficulty is parking. As the hotel is very central and doesn’t have own parking place, it is not possible to find a free parking place close to the hotel. It would be nice, if the hotel could provide the customer some detailed parking guide info beforehand.

6

Michael

Aug 24, 2025

·

Stayed 5 nights

Vi spiste en enkelt aften på hotellets restaurant, og den var virkelig ringe. Vi bestilte bl.a. en kyllingeburger, men fik en virkelig dårlig bolle og nogle kolde pommes frites. Vi sagde det til tjeneren, men han lod til at være ligeglad, og vores regning lød på fuld pris.

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8

Charles

Jun 8, 2023

·

Stayed 2 nights

Overall it’s a nice hotel. However, they have a problem with the valet parking; it’s an independent company which charged us €40/cash/night! The above was never disclosed by the hotel or the valet boy. The cash demand comes when you are getting your car.

8

Maria Felisa

Jun 10, 2025

·

Stayed 4 nights

Needs a bit of update in the gym like buy new mats. Update the entrance. Dustballs on the corners and under the bed. More thorough cleaning.

8

Allan

Apr 12, 2025

·

Stayed 2 nights

The Expedia listing showed on site parking or valet parking which was the main reason we booked it. Turns out there is no parking. It is a good location and a decent place, but would not have picked it knowing the parking situation.

10

Matthew

Jul 14, 2024

·

Stayed 1 night

Entrance directly onto the somewhat seedy Damrak notwithstanding, this is a beautiful hotel sandwiched between the main shopping areas of Amsterdam and Napoleon III's palace. Close enough to Amsterdam Centraal to walk from the train. Lovely architectural design highlights, our room overlooked Amsterdam rooftops. Espresso machine in room, great gym, solid 4-5 star presentation and service. Highly recommended

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Cleanliness

Many guests describe the hotel and rooms as clean, but housekeeping can be inconsistent (missed cleanings, dust, stained or unchanged linens, amenities not replenished). Some note minor maintenance issues.

Related guest reviews

10

Müberra Feyza

Jul 4, 2025

·

Stayed 3 nights

The location of the hotel is perfect,almost on the Dam square. It is also close to the Amsterdam central so from and to airport or other cities are very easy. My room was quite big and clean . Bed was comfortable. I am happy that I choose Swiss hotel and recommend to Amsterdam visitors.

6

Ivan

Nov 3, 2025

·

Stayed 2 nights

Dåligt städat

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8

Rachel

Dec 11, 2025

·

Stayed 3 nights

Wi-Fi not password protected, cleaning was not great or regular. Reception staff helpful although some were aloof.

6

Charissa

May 29, 2024

·

Stayed 4 nights

👍 The location is great. Front desk staff are friendly and accommodating. 👎 AC was not working . Location of my room was not good. Room was not clean. Found used bandages under the sheets. They gave me dirty towels.

10

fernando

Oct 3, 2025

·

Stayed 4 nights

Rooms were super clean

8

Maria Felisa

Jun 10, 2025

·

Stayed 4 nights

Needs a bit of update in the gym like buy new mats. Update the entrance. Dustballs on the corners and under the bed. More thorough cleaning.

8

Wendie

Mar 13, 2023

·

Stayed 1 night

Stayed at this hotel , unfortunately the grout in bathroom was very grubby, apart from that it’s perfect location and the staff were fantastic and food at their restaurant was really nice

8

Mario

Jun 20, 2025

·

Stayed 4 nights

Muy bien ubicado, personal muy amable!!, desayuno delicioso, limpieza de habitación no muy buena. No cambian las sábanas. Tire por accidente unas gotas de café en la sabana y no me las cambiaron, 3 noches con la misma mancha! Entiendo que sean ambientalistas, lo aplaudo pero si esta si ió esperaría que se cambiara.

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10

Scott

Aug 31, 2025

·

Stayed 3 nights

A very good hotel option for leisure or business travelers. Staff are friendly and helpful, location is very good being in the center of town, and there are numerous venues for eating and drinking very close to the hotel. I was on the 3rd floor which was nice and quiet. The breakfast was also of good standard with plenty of variety. I would also add that the room was fairly spacious, furnished to a good standard and was clean, especially, the bathroom area which was spotless. Overall 10/10 and well worth the price point.

8

Güler

Mar 7, 2025

·

Stayed 4 nights

The location is good, close to the train and shopping. However, you have to consider that there will be noise from outside as the hotel is at Dam Square. The rooms were not completely ready even though they said the rooms were ready for check-in. One of the rooms lacked complementary water, which we had to ask for on our way back in the evening. Later in the evening we discovered that the shower gel was completely empty, which should have been refilled between check-out and check-in. We had to call and ask for this as well the first evening. The water bottles had caps and there were no bottle openers in both rooms. We had to ask for this too. The second room lacked hand soap the first evening and we thought it would be refilled the next day. When we still didn't have hand soap in the evening, we had to ask for a refill. Room two was also poorly cleaned because we started coughing as soon as we came in. We asked for a more thorough cleaning but it didn't help. The breakfast was nothing a four star hotel should have. The selection consisted of thinly sliced very dry cheese (felt very plastic), ham/chicken topping, egg, bacon, sausage, two kinds of jam and 2-3 different kinds of bread but no bread knife to cut the bread. When we asked the staff they referred to the knife on the table so we got crumbled bread. Despite this I would like to commend the staff at the reception who were very nice and friendly.

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Rooms

Room size and views vary widely—some are spacious and quiet, others small with limited or alley outlooks. Comfort is mixed due to soft or sliding mattresses and pillows, frequent complaints about ineffective or seasonal A/C, and slippery or leaky shower-tub setups.

Related guest reviews

10

Billy

Aug 26, 2025

·

Stayed 7 nights

Pro: Absolutely perfect location. Right on Dam Square. Walk to Ann Frank House, Chinatown and Red Light District with a short trolley to other major museums. Cons: It would have been good if we knew from day one that we could ask for an omelette at breakfast. We only found out when we saw one being delivered on our next to last morning. Better signage would work. The mattress topper leaves something to be desired. It moves to the point of sliding off. The city taxes are rather high due to the location.

8

Erhard Andrew

Oct 14, 2024

·

Stayed 4 nights

The staff was friendly and courteous. My upgrade to premium king was not worth it. I had a small window that looked out to an alley. Breakfast was descent.

10

Paul

Aug 12, 2024

·

Stayed 3 nights

Great hotel in a great location. Only complaint is with the tub/shower. It was very slippery and not a flat surface for taking a shower. Would have been great for a tub bath, but didn't use it for that. Adequate breakfast items.

8

Katherine

Apr 12, 2025

·

Stayed 2 nights

Hotel was perfect for what we wanted. Great location and very clean and comfortable. Only issue we had was the temperature, the room was sweltering and we really couldn’t cool it as the aircon was set throughout the hotel to winter, so wouldn’t blow cold. This is the only reason I haven’t scored the hotel higher.

6

Patrick

Dec 28, 2025

·

Stayed 2 nights

The room was in average condition. Mattress have the impression of the previous people. Shower over bath leaked water over the floor.

8

Howard

Oct 2, 2025

·

Stayed 3 nights

Beds very comfy except for mattress sliding off all the time.

8

Joginder

Jun 20, 2024

·

Stayed 3 nights

Room was much smaller than expected. Very convenient location!

8

Julia

Jan 7, 2025

·

Stayed 9 nights

Staff were very kind and efficient. We really appreciate that a room was ready when we arrived before noon. Electric curtains randomly opened and closed multiple times at night, and we had to move rooms. Note, they *do not have operating air conditioning during winter months.* Our room was hot as Hades during our stay. We had the heat off and the windows open day and night, but the hotel was so hot it was still hard to sleep. Loved the central location.

8

Leslie

Mar 9, 2025

·

Stayed 1 night

Construction scaffolding was our disappointing view and a safety concern. Interior was amazing but a bit small. Location was excellent.

10

Dorota

Aug 18, 2025

·

Stayed 3 nights

I stayed three nights at the hotel. The location is perfect. You are walking distances from major attractions, train station, tram and buses. The room was small but had everything you need and the beds are very comfortable. The staff is excellent. I will definitely stay again during my next visit to Amsterdam.

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Service

Service is widely praised as friendly, helpful and accommodating, with frequent shout-outs to front desk and concierge teams and occasional upgrades or early check-ins. A few guests reported slow responses, understaffing, billing/deposit issues, or less welcoming interactions.

Related guest reviews

6

Nicholas

Nov 16, 2025

·

Stayed 6 nights

The room is great, but the hotel feels understaffed. Long waits to talk to front desk and very slow and not always present cleaning staff.

10

Chris

Sep 3, 2025

·

Stayed 2 nights

The concierge (Jose) was extremely professional and courteous. I’d definitely go back again.

10

Cindy

Dec 15, 2025

·

Stayed 2 nights

Front desk staff was extremely helpful - especially Miriam. Clean room. Great breakfast. perfect location.

10

michaela

Jun 5, 2025

·

Stayed 3 nights

Thoroughly enjoyed our stay. The reception staff were professional, friendly and helpful at all times. We were fortunate enough to have an upgrade to a junior suite at the front of the hotel, and this made my husband’s birthday even more special. The location is perfect, close to the train station and numerous bars and restaurants. We would certainly stay at this hotel again.

10

Prudence

May 25, 2024

·

Stayed 3 nights

We enjoyed this hotel very much. First and foremost for the front desk staff, they were friendly, knowledgeable and very helpful. In particular, Rob was fabulous in helping us and giving us useful advice.

4

Fiona

Jun 13, 2024

·

Stayed 2 nights

A month after my stay, still no return the damage deposit if €50 per room per night. We had three rooms for 2 nights so this was €300. No damage was caused and the hotel agree they owe the refund (less city tax) I’ve called several times and emailed, but even though they promise the refund, nothing happens. I’ve never experienced this from any other hotel - very disappointing

10

Eric

Sep 29, 2025

·

Stayed 2 nights

Staff was excellent!

10

Mark

Dec 10, 2025

·

Stayed 2 nights

Good friendly Staff. Emma exceptional

10

Christopher David

May 11, 2025

·

Stayed 7 nights

We absolutely loved our stay here. Staff was very friendly and is fluent in many languages, which is impressive. Ms Miriam and Ms Nada at reception checked us in and checked us out a week later. They gave us lots of information about the surrounding area which was very helpful. The hotel breakfast was exceptional and well worth the cost. I will absolutely stay here again on our next visit!

6

Jesse

Sep 15, 2024

·

Stayed 3 nights

Great location, nice clean hotel. Absolutely terrible customer service, the manager is incredibly rude. Overall a good stay once check in was complete

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AI-generated summary based on recent guest reviews

Location

Right on or near Dam Square, Swissôtel Amsterdam is extremely central and walkable to the train station, trams, canals, museums and major sights. Several guests noted crowding and occasional street noise as the trade-off for the convenience.

Related guest reviews

10

David

Sep 11, 2025

·

Stayed 3 nights

Location of the property couldn't be better. Easy walk to the Train Station as well as all the City Center attractions. Staff at front desk extremely friendly and helpful Upon our arrival they help us set up a canal tour (and had a discount code for us to use) and answered many questions regarding places to go and see and do and eat. Room was clean and bed was very comfortable. Shower was great by European standards and enough closet space for a 1 week stay. I would definitely stay here next time we visit Amsterdam.

10

Hong

Jul 4, 2025

·

Stayed 1 night

Very nice location, 10 min walk from the train station.

10

Shawn

Aug 16, 2025

·

Stayed 2 nights

Excellent location.

6

Orhan

Sep 22, 2025

·

Stayed 3 nights

I stayed at the Swissôtel in Istanbul several years ago and was truly impressed—it was a stunning property with exceptional ambiance and amenities. Naturally, I expected a similar experience at the Swissôtel Amsterdam. Unfortunately, it fell short in several key areas. The hotel itself is quite small, and the restaurant and breakfast offerings lacked warmth and appeal. The overall atmosphere simply didn’t match the elegance or comfort I had come to associate with the brand. It’s not even comparable. That said, I want to acknowledge the staff—they were genuinely wonderful and did their best to make our stay pleasant. Still, I left feeling disappointed.

8

YAT MENG

Mar 29, 2025

·

Stayed 5 nights

Right next to Dam Square, plenty of food and shopping options. Walkable to canal tours, central station and even Jordan area. Can be a bit noisy because we are next to the busiest street in Amsterdam.

10

Pyo Jin

Sep 24, 2025

·

Stayed 4 nights

관광 중심지에 위치하여 소음은 있으나 도보 및 트램 기차등 교통이 편하며 관광하기에 최적의 위치입니다

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10

Arathi

Feb 21, 2025

·

Stayed 3 nights

Great location

10

Jonathan

Sep 18, 2025

·

Stayed 2 nights

Great location right in the center of Amsterdam. Lots of nearby places to eat and see. Wish that the rooms had USB ports to make it easier to charge devices.

8

Lisa

May 16, 2024

·

Stayed 2 nights

Loved the location right next to Dam Square. Able to walk to all attractions. Room was very large for a European hotel. Many restaurants, shopping around hotel. Got in at 6:00 am after overnight flight and our room was ready.

8

Carsten

Feb 9, 2026

·

Stayed 1 night

Location

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Dining

Breakfast feedback is mixed: many enjoyed a good or varied spread, while others found it basic, limited, or poor value. Dinner and the on-site restaurant receive inconsistent reviews, ranging from enjoyable to disappointing service and food.

Related guest reviews

10

Afrooz

Oct 15, 2023

·

Stayed 4 nights

It is in walking distance to most attractions. Excellent breakfast. Clean and quiet.

10

Sandra

Jun 5, 2025

·

Stayed 3 nights

Hotel was great and convenient but the restaurant wasn't that great. The house salad I ask for vinegar and oil and they gave me oil with too many pickles and croutons. The catelloni pizza didn't have any sauce on it and it was dry and half the items in it were not heated or cooked so there was no flavor to the pizza . It needed pizza sauce or marinara sauce.

10

James

May 30, 2023

·

Stayed 3 nights

Very good hotel in great location in Amsterdam. Walkable from the train station. Very good breakfast.

10

Joanne mary

Jan 4, 2026

·

Stayed 1 night

Staff were amazing Room was very clean Breakfast good selection and easy walk to train

8

keith

Sep 1, 2025

·

Stayed 3 nights

Front desk staff were excellent, breakfast was great, dinner not so much, restaurant staff could be more accommodating, food was ok. Room was spacious, bed a bit too soft, needs new pillows. Great location

6

Michael

Aug 24, 2025

·

Stayed 5 nights

Vi spiste en enkelt aften på hotellets restaurant, og den var virkelig ringe. Vi bestilte bl.a. en kyllingeburger, men fik en virkelig dårlig bolle og nogle kolde pommes frites. Vi sagde det til tjeneren, men han lod til at være ligeglad, og vores regning lød på fuld pris.

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8

George

Aug 28, 2024

·

Stayed 4 nights

breakfast is average not worth to add it on

10

Scott

Aug 31, 2025

·

Stayed 3 nights

A very good hotel option for leisure or business travelers. Staff are friendly and helpful, location is very good being in the center of town, and there are numerous venues for eating and drinking very close to the hotel. I was on the 3rd floor which was nice and quiet. The breakfast was also of good standard with plenty of variety. I would also add that the room was fairly spacious, furnished to a good standard and was clean, especially, the bathroom area which was spotless. Overall 10/10 and well worth the price point.

10

Suresh

Sep 8, 2025

·

Stayed 3 nights

Great location for restaurants and shopping. Very good breakfast buffet.

8

Güler

Mar 7, 2025

·

Stayed 4 nights

The location is good, close to the train and shopping. However, you have to consider that there will be noise from outside as the hotel is at Dam Square. The rooms were not completely ready even though they said the rooms were ready for check-in. One of the rooms lacked complementary water, which we had to ask for on our way back in the evening. Later in the evening we discovered that the shower gel was completely empty, which should have been refilled between check-out and check-in. We had to call and ask for this as well the first evening. The water bottles had caps and there were no bottle openers in both rooms. We had to ask for this too. The second room lacked hand soap the first evening and we thought it would be refilled the next day. When we still didn't have hand soap in the evening, we had to ask for a refill. Room two was also poorly cleaned because we started coughing as soon as we came in. We asked for a more thorough cleaning but it didn't help. The breakfast was nothing a four star hotel should have. The selection consisted of thinly sliced very dry cheese (felt very plastic), ham/chicken topping, egg, bacon, sausage, two kinds of jam and 2-3 different kinds of bread but no bread knife to cut the bread. When we asked the staff they referred to the knife on the table so we got crumbled bread. Despite this I would like to commend the staff at the reception who were very nice and friendly.

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Month	Average price
January	$191
February	$223
March	$250
April	$359
May	$315
June	$304
July	$251
August	$257
September	$315
October	$295
November	$268
December	$246

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $302	9 $302	10 $490	11 $532	12 $520
13 $367	14 $296	15 $352	16 $237	17 $264	18 $391	19 $428
20 $255	21 $332	22 $251	23 $318	24 $331	25 $347	26 $315
27 $260	28 $328	29 $312	30 $386

Su	Mo	Tu	We	Th	Fr	Sa
				1 $297	2 $341	3 $468
4 $301	5 $297	6 $329	7 $257	8 $329	9 $304	10 $392
11 $271	12 $304	13 $369	14 $321	15 $328	16 $334	17 $473
18 $285	19 $337	20 $329	21 $429	22 $512	23 $556	24 $541
25 $306	26 $272	27 $268	28 $241	29 $287	30 $291	31 $328

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Monthly average prices

About this property

Location

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Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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