Steigenberger Hotel Hamburg

B

While the Steigenberger Hamburg prodes itself as a true five star premium hotel, and it generally is able to deliver on that promise - there are a few shortfalls that prevented me from rating my recent first stay at the central Hamburg flagship hotel as excellent. Firstly the positives: the location is truly spectacular and very, very central. The hotel is conveniently reachable via public transportation and it also offers direct access to a (rather pricey) public parking garage. The staff is at the reception and is very friendly - and the breakfast staff is truly fantastic. They treat all guest with such warm hospitality, care and attentiveness - it's truly a special experience. And so is the breakfast buffet, which is of very high quality and offers a great spread of food and beverage items. The food service team is really talented and super nice. Some areas of improvement: while my room was large, it did lack a certain premium ambience befitting the high price asked. Furnishings and fittings are modern enough, but the style is rather bland resembling a certain Swedish furniture brand. Functionality was also lacking: from power outlets that cannot take adapters nor UK/US style plugs, to stained curtains and light switches hidden behind bedside lamps. I couldn't figure out the AC controls, and the mattress was way too soft. I had a pleasant stay overall due to the top staff, the great breakfast and the central location. But the rooms need an upgrade to truly feel 5 star.

Unfortunately there was issues with my room upon arrival late in the evening and I had to change room the day after. Overall nice hotel with good location in the center of Hamburg.

Lovely hotel. Clean property, helpful staff, spacious room with a beautiful view of the river. The hotel was close to the subway lines, and within walking distance to great shopping and sightseeing. I would stay here again.

We had an excellent stay at the hotel. One of the best breakfasts I've ever had in a hotel setting. The staff also helped us to get tickets to a museum that was super busy. Huge thanks for that! Unfortunately we had no time for the gym, but checked it out. The equipment there was really good. So maybe next time we'll have more time for that. The location of the hotel could not be better. Easy train access from the airport, easy walk to the shops, etc. The room was spacious. So if you want a good quality hotel with an excellent breakfast and super nice staff, look no further and go here!