Name: Sandbanks Hotel
Address: 15 Banks Road, Sandbanks, Sandbanks, Poole, England, United Kingdom, Sandbanks, Bournemouth, Christchurch and Poole, GB
Price range: $129–$328 per night
Rating: 7.85

What guests think

At Sandbanks Hotel, travellers praise the unbeatable beachfront setting and views and often commend friendly staff, while repeatedly noting dated rooms and facilities, patchy maintenance, and mixed value, with dining broadly enjoyed but occasional slow service and higher-than-expected prices.

Many find rooms spacious with comfortable beds, though reports include weak showers, a lack of air conditioning, and occasional noise or minor faults. Facilities highlight direct beach access and a seafront terrace, but some stays were affected by pool or spa closures, limited access, long walks to rooms, and a single lift serving only part of the building. Cleanliness is often solid, yet a minority mention musty odours, dust, or housekeeping lapses. Best suited to travellers who prioritise location over hotel polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Direct beach access and a seafront terrace/bar are highlights; parking is generally easy. Several reviews mention pool or spa issues (including closures or tricky access), a single lift with long walks to rooms, and occasional maintenance or layout frustrations.

Related guest reviews

8

John

Sep 21, 2024

·

Stayed 3 nights

With the beach on one side and harbour on the other, this was a picturesque location. A fairly quiet area which was good. My room was a bit of a route march from the entrance but staff were great and i enjoyed my stay.

8

Deborah

Jul 12, 2024

·

Stayed 4 nights

The view was lovely hotel needs a little TLC . The sofas in the bedrooms are really old they sink so far back my Mum could not get out of it without my help . Seating in the main areas are very low for old people . The food in the restaurant was good but the food at Haven was really good . Also the spa treatments at Haven hotel were really fabulous Ana did an amazing massage. Our room was a long long way from the lift my Mum is 92 a long way to walk we were after my asking shown another room but it was not as nice as the room we had .

10

Gregory

Aug 20, 2023

·

Stayed 1 night

A superbly located hotel with stunning views. Parking was easy as well.

10

Marian

May 18, 2023

·

Stayed 1 night

Location is amazing. Disappointed the pool was out of action

6

Aleksandra

Jul 29, 2024

·

Stayed 1 night

Nice hotel right by the sea although it could use some renovation. At the moment of check in we were told that the spa is closed for the duration of our stay (2 days) for maintenance. Although we were told we could use spa facility in a sister hotel, which was some 5 mins car drive it was disappointing we were not informed of this in advance via email or telephone perhaps so we could plan our stay better. We were looking forward to use spa facilities particularly and booked our stay specifically at this hotel for that and even though I explained this to the male receptionist the hotel didn’t offer anything to compensate us in that regard which was disappointing

8

Veronica

May 10, 2024

·

Stayed 4 nights

You can't beat the location of Sandbanks hotel. The staff are very friendly and helpful. The food is excellent. I would not go into the swimming pool again as I found it very difficult to get in and out via the awful metal steps. As most of the guests were elderly I doubt if any of them would use the pool. The Haven pool is much safer with wide steps.

8

Jacqueline

Jul 13, 2023

·

Stayed 2 nights

The room was spacious, well furnished and very clean. There is only one lift, that goes to the second floor only. There are stairs to the third floor. We had lengthy walks along long corridors to our room. We were offered help with luggage when we checked in, but declined it as we didn't realise what a trek it would be! My husband has reduced mobility, so a warning would have been useful. All staff were polite, friendly and otherwise helpful. The breakfast was very good, as was the evening meal in the Italian restaurant.

10

Pam

Oct 12, 2025

·

Stayed 3 nights

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

8

Miriam

Aug 25, 2024

·

Stayed 5 nights

The beach is absolutely gorgeous. Sitting having a drink on the back verandah was amazing. The outside shower needs fixing, it just sprays right up high into the air. The layout of the hotel was counter intuitive. Had a really kind receptionist help me order an uber. So grateful to her. :)

10

Linda

Oct 3, 2025

·

Stayed 3 nights

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed. Breakfast in the restaurant was very nice with plenty of choice. We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice. Room was cleaned daily and tea/coffee and biscuits replenished daily. We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that. Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea. All staff were friendly. I’d highly recommend and would definitely visit again.

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Cleanliness

Many guests report clean rooms and good housekeeping, but feedback is uneven. Others noted musty or drain smells, dust or damp/leaks, and occasional missed servicing.

Related guest reviews

6

Jess

Sep 29, 2025

·

Stayed 1 night

Hotel is a bit dated but staff was very good and very clean.

8

Ian

Sep 13, 2024

·

Stayed 2 nights

Dated , outside uncared for looks shabby needs a tidy up, run down ,building smells of drains, definitely not 4star , Shame because it’s a great Location Bed was comfortable food was good Would not stay again

4

Graeme

Oct 11, 2025

·

Stayed 1 night

Stay was good and the breakfast was great with check in staff being vey helpful. The only real issue I had that put a dampener on the stay was when I first went into the room it absolutely stunk of s**t really bad. I can only put it down to one of the cleaners using the toilet after cleaning the room and not having the curtisy of opening the windows before leaving. I had to open the windows wide and spray the room and leave for 10 minutes. Not expected for such a nice hotel and paying good money for a stay.

4

Janet

Jul 9, 2025

·

Stayed 3 nights

The hotel enjoys an unbeatable beachfront position, easily the highlight of our stay, and the only reason to return for a stay in future. Unfortunately, the property itself feels firmly stuck in the 1970s, think old-school wooden desk genre, with tired décor throughout. It’s in serious need of modernisation. We stayed in a spacious family room with a sea view and balcony, which was a definite plus. However, cleanliness was lacking. We found a used Blistex lip balm on the floor, not ideal with a toddler around, and there were crumbs behind and beneath the sofa. Three lightbulbs in the room were either flickering or completely out and had to be replaced during our stay. At our request, the maintenance man also had to create a makeshift handle from a window lock for the minibar fridge, to prevent fingers from getting trapped when opening it. On the bright side, most of the staff were warm, helpful and accommodating. The exception was the breakfast team, who came across as rather joyless. For a hotel in this price bracket, especially when compared with international equivalents, the overall standard fell well short and is long overdue a full refurbishment. That said, the on-site restaurant ‘Pizza On The Beach’ was excellent, well worth a visit, even if you’re not staying at the hotel.

4

John

Sep 30, 2024

·

Stayed 2 nights

The food and dining area was good. The rooms and general areas are dated and smelled musty. The room was cold and we had to request an electric heater. No way was the heating going to be turned on even though all areas except diningg area was damp and cold.

2

Nihal

May 5, 2025

·

Stayed 1 night

The hotel is in need of major renovation! Damp smell and leaks everywhere, old unclean worn out furniture. I paid 220 for one night, was not worth it at all. I can’t understand how expedia can give 8 out of ten! Definitely not a four star. Staff were very nice. Overall very disappointed with our stay.

10

Rachael

Jul 10, 2024

·

Stayed 1 night

The hotel is right on the beach. We had a fantastic view of the sea from our room. Our room had everything we needed, although a little dusty in places. All in all a great stay.

10

Eran

Apr 21, 2025

·

Stayed 2 nights

Lovely service. Clean rooms. Great breakfast. Nice cosy swimming pool

10

Pam

Oct 12, 2025

·

Stayed 3 nights

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

10

Linda

Oct 3, 2025

·

Stayed 3 nights

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed. Breakfast in the restaurant was very nice with plenty of choice. We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice. Room was cleaned daily and tea/coffee and biscuits replenished daily. We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that. Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea. All staff were friendly. I’d highly recommend and would definitely visit again.

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Rooms

Many rooms are spacious with comfortable beds and balconies offering sea or harbour outlooks. Common drawbacks include dated décor, weak shower pressure, lack of air conditioning, noise from pipes, and occasional minor faults or obstructed views.

Related guest reviews

8

Paul

May 29, 2025

·

Stayed 2 nights

This hotel is in a fantastic location, we had a lovely room with a huge balcony overlooking the beach. Unfortunately it’s a bit tired. Furnishings are past their best and water pressure in the bathroom is terrible. Staff were all friendly and helpful.

8

Yvonne

Oct 11, 2025

·

Stayed 3 nights

Staff were excellent. Had to move rooms as ours was on the 3rd floor and we could hear noise from the pipes. The hotel is a bit tired in parts. A bit too SAGA holiday for us but generally our stay was pleasant.

8

Tina

Jun 17, 2025

·

Stayed 3 nights

Room size good, position amazing. Shower terrible! Not much more than a trickle and bathroom in dire need of refurb. Disappointing that taxi firm they recommend (and receptionist booked for us) charged us £75 for a 2 min trip to ferry then 5 min wait and 4 minute crossing. Reported to same receptionist and different one in morning, but no offer to take this up with taxi company for us.

10

Richard

Jul 8, 2025

·

Stayed 2 nights

Brilliant size rooms with kids room on the side perfect for our family , wonderful sea view to wake to each morning, breakfast was ok too ,

8

Helen

Sep 8, 2025

·

Stayed 3 nights

Loved location. Shame one of windows was damaged and meant visibility was compromised. No aircon in this room. Only one restaurant ( Italian) with same menu for evening meal.

8

Michele

Aug 3, 2024

·

Stayed 3 nights

Had a lovely stay. Room looking over the harbour was lovely and big but no air conditioning so needed balcony door open all night. Bathroom clean and big but unfortunately only a very mediocre shower in a bath with a curtain which was clingy. Bed lovely and big and comfortable. View lovely. Walk to troon was quite difficult for my partner who uses a stick, but i suppose should have mentioned it. Lovely being right on the beach, sand and sea were just lovely. Bar prices for lunch and drinks were very expensive as was everything around the area, which we were expecting. The staff were all young and very helpful and polite. We didn’t use the restaurant so can’t say but breakfast was good. The whole hotel building itself did have a very tired feel about it, lots of things needed juzzshing up, but on the whole a very enjoyable stay.

8

Lena

Jun 15, 2025

·

Stayed 1 night

We visited Sandbanks hotel for the 1st time and I can honestly say the front of house was very welcoming. The staff very helpful & provided some recommendations for local bars & restaurants. We booked the large sea view double rooms , these are located on the 1st & 2nd with a full frontal view of the sea . The rooms were spacious and beds very comfortable. Great location , great for couples & family . Will definitely recommend and will re visit .

6

Charles

Jun 3, 2024

·

Stayed 2 nights

Amazing position and the staff were all really lovely. But very disappointed in the initial room we were given. We paid for a balcony sea view, yet It had a 5ft black screen you had to look over to see the sea! My wife had to stand on a stool to see over😥 we had to complain to get the room changed to 2nd floor glass screen room which was worth the extra. They just need to be more honest a say sea view if stood on a stool for some of the rooms.

10

Ruth

Sep 21, 2025

·

Stayed 2 nights

Great view of the beach with a lovely balcony. Very comfy bed.

6

Alexandre

May 28, 2025

·

Stayed 2 nights

Hotel well situated but some problems with hit water, pressure and wifi.

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Service

Staff are widely described as friendly, welcoming and helpful, with some upgrades and proactive assistance noted. However, several guests report slow or error-prone restaurant service, unhelpful handling of issues, and occasional early bar closures.

Related guest reviews

8

Tina

Jun 17, 2025

·

Stayed 3 nights

Room size good, position amazing. Shower terrible! Not much more than a trickle and bathroom in dire need of refurb. Disappointing that taxi firm they recommend (and receptionist booked for us) charged us £75 for a 2 min trip to ferry then 5 min wait and 4 minute crossing. Reported to same receptionist and different one in morning, but no offer to take this up with taxi company for us.

6

James

Jun 22, 2024

·

Stayed 1 night

The hotel has a lovely setting right opposite a lovely beach but the building is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant. We waited more than a hour for our starter, only to receive the wrong order. This was unfortunate as we were returning guests but will not be returning again.

10

Adam

May 5, 2024

·

Stayed 2 nights

Really enjoyed my stay. Little problem with our shower but they did change our room for an upgrade and was very happy with overall service.

10

JANET

Aug 23, 2025

·

Stayed 3 nights

We had a lovely 3 night break at Sandbanks Hotel, Poole to celebrate my husband’s birthday. This hotel is right on the beach, so suited our needs perfectly, We were given a lovely room overlooking the sea & right next to the lift (which made things easier for my mobility issues) The staff were most welcoming & friendly. We will be back.

8

Lena

Jun 15, 2025

·

Stayed 1 night

We visited Sandbanks hotel for the 1st time and I can honestly say the front of house was very welcoming. The staff very helpful & provided some recommendations for local bars & restaurants. We booked the large sea view double rooms , these are located on the 1st & 2nd with a full frontal view of the sea . The rooms were spacious and beds very comfortable. Great location , great for couples & family . Will definitely recommend and will re visit .

6

Sarah

Jul 28, 2025

·

Stayed 2 nights

We go every year and this year the service was poor as the bars closed when there was people wanting drinks on the terrace you get served pints in plastic glasses and more expensive than up the road in steins ! Breakfast finished at 9.45 and heat lamps turned off and then I usually take a coffee out on terrace after breakfast in a takeaway cup and was told manageress had told them to remove the take out cups … 2nd coffee machine out of order and that was out of order last year ! Disappointing overall

10

Pam

Oct 12, 2025

·

Stayed 3 nights

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

2

Azim

May 10, 2024

·

Stayed 1 night

incredible Poor Qualtiy customer service. AVOID GOING HERE Provided by a the reservation supervisor horrible customer service. We booked at 5 pm and mixed up the date. we simpyl called back and asked them kindly to please move the date. I had my pregnant wife and kid with me and they were incredibly aweful and rude and did not show any customer service. i didnt ask for refund and simply asked to move the date and they were very unhelpful saying they money will be retained to cover the room and you can book again. I was on the phone for an hour the same day and they didn't care at all. Please avoid going here. this guy is awful. Never going to consider this horrible place again

6

James

Jun 17, 2024

·

Stayed 1 night

The hotel has a lovely setting right opposite a lovely beach but it is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant during dinner. We waited an hour for our starter. Our main meal was not what we asked for. It lacked flavour and tasted very bland. To “make up” for the lack of service, our bottle of sparkling water was not charged. The staff consisted of one experienced staff member and quite a few younger staff members who were grossly incompetent.

10

Joanne

Jul 10, 2023

·

Stayed 2 nights

Excellent Hotel, attentive, friendly and happy staff in all areas of the business. Superb location

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Location

Consistently praised beachfront position between sea and harbour with stunning views and direct sand access. Also noted as a quieter area with easy reach of local attractions and ferries.

Related guest reviews

8

John

Sep 21, 2024

·

Stayed 3 nights

With the beach on one side and harbour on the other, this was a picturesque location. A fairly quiet area which was good. My room was a bit of a route march from the entrance but staff were great and i enjoyed my stay.

10

Gregory

Aug 20, 2023

·

Stayed 1 night

A superbly located hotel with stunning views. Parking was easy as well.

8

Veronica

May 10, 2024

·

Stayed 4 nights

You can't beat the location of Sandbanks hotel. The staff are very friendly and helpful. The food is excellent. I would not go into the swimming pool again as I found it very difficult to get in and out via the awful metal steps. As most of the guests were elderly I doubt if any of them would use the pool. The Haven pool is much safer with wide steps.

10

JANET

Aug 23, 2025

·

Stayed 3 nights

We had a lovely 3 night break at Sandbanks Hotel, Poole to celebrate my husband’s birthday. This hotel is right on the beach, so suited our needs perfectly, We were given a lovely room overlooking the sea & right next to the lift (which made things easier for my mobility issues) The staff were most welcoming & friendly. We will be back.

8

Teresa

May 12, 2025

·

Stayed 2 nights

Fantastic location, prefect for the beach. Hotel staff where very friendly and service was good. Unfortunately the bedrooms could do with a bit of TLC

10

Pam

Oct 12, 2025

·

Stayed 3 nights

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

8

Nita

Aug 26, 2025

·

Stayed 2 nights

Lovely it’s on the beach and quieter part. Nice bar area. Breakfast limited and slow service if you order porridge or eggs but overall the location is fab.

10

Alison

May 29, 2025

·

Stayed 1 night

A lovely relaxing stay. The hotel is located right on the beach with an out -door bar area where you can dine and look over the sea. My Room was very spacious and clean, the staff very friendly and atmoshere was relaxed. Brilliant breakfast, ! looking forward to returning and trying some water sports.

10

Demetrakis James

Jul 29, 2025

·

Stayed 3 nights

We Loved the hotel it was clean tidy and very nice i think complimentary water in the room was missing whilst the hotel we lovely i do feel it looked very tired bur 100% we will go back

10

Linda

Oct 3, 2025

·

Stayed 3 nights

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed. Breakfast in the restaurant was very nice with plenty of choice. We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice. Room was cleaned daily and tea/coffee and biscuits replenished daily. We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that. Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea. All staff were friendly. I’d highly recommend and would definitely visit again.

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Dining

Breakfast is widely praised for variety, and the on-site Italian/pizza options are popular. Downsides include a limited evening choice focused on Italian, slow or incorrect service at times, and prices for food and drinks that some find high.

Related guest reviews

10

Joe

Aug 10, 2025

·

Stayed 2 nights

Superb breakfast buffet.

10

Christopher

Jun 14, 2024

·

Stayed 2 nights

Enjoyed our stay at Sandbanks. Room was well equipped and spacious and right on beach Breakfast was also good with plenty of choice We don’t usually eat at the hotel we stay in but chose to eat in both nights during our stay. The Pizzas were excellent and our Italian met was also good

6

James

Jun 22, 2024

·

Stayed 1 night

The hotel has a lovely setting right opposite a lovely beach but the building is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant. We waited more than a hour for our starter, only to receive the wrong order. This was unfortunate as we were returning guests but will not be returning again.

8

stella

Jun 25, 2024

·

Stayed 3 nights

We had an amazing time, really enjoyed the breakfast with the sea view especially. I think what marred an otherwise perfect stay was when we were served burnt pizza on the beach, that put a dent in the experience for us.

6

Sarah

Jul 28, 2025

·

Stayed 2 nights

We go every year and this year the service was poor as the bars closed when there was people wanting drinks on the terrace you get served pints in plastic glasses and more expensive than up the road in steins ! Breakfast finished at 9.45 and heat lamps turned off and then I usually take a coffee out on terrace after breakfast in a takeaway cup and was told manageress had told them to remove the take out cups … 2nd coffee machine out of order and that was out of order last year ! Disappointing overall

8

Graham

Jul 26, 2024

·

Stayed 3 nights

Fantastic location. Attention to detail needed in room - shaver sockets not useable in room 229 - reported but nothing done. Food excellent - the breakfast and Italian restaurant particularly good.

10

Pam

Oct 12, 2025

·

Stayed 3 nights

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

8

Nita

Aug 26, 2025

·

Stayed 2 nights

Lovely it’s on the beach and quieter part. Nice bar area. Breakfast limited and slow service if you order porridge or eggs but overall the location is fab.

6

James

Jun 17, 2024

·

Stayed 1 night

The hotel has a lovely setting right opposite a lovely beach but it is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant during dinner. We waited an hour for our starter. Our main meal was not what we asked for. It lacked flavour and tasted very bland. To “make up” for the lack of service, our bottle of sparkling water was not charged. The staff consisted of one experienced staff member and quite a few younger staff members who were grossly incompetent.

10

Linda

Oct 3, 2025

·

Stayed 3 nights

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed. Breakfast in the restaurant was very nice with plenty of choice. We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice. Room was cleaned daily and tea/coffee and biscuits replenished daily. We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that. Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea. All staff were friendly. I’d highly recommend and would definitely visit again.

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AI-generated summary based on recent guest reviews

Month	Average price
March	$163
April	$146
May	$212
June	$191
July	$265
August	$262
September	$163
October	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $228	5 $282
6 $171	7 $171	8 $220	9 $202	10 $204	11 $232	12 $328
13 $154	14 $154	15 $206	16 $199	17 $205	18 $211	19 $216
20 $152	21 $152	22 $151	23 $153	24 $159	25 $186	26
27 $150	28 $157	29 $178	30 $152

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $153	3 $157
4 $142	5 $162	6 $161	7 $136	8 $136	9 $152	10 $152
11 $129	12 $135	13 $137	14 $136	15 $136	16 $153	17 $153
18 $136	19 $136	20 $136	21 $136	22 $138	23 $158	24 $159
25 $136	26 $142	27 $142	28 $144	29 $142	30 $160	31 $158

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