Name: Harbour Heights Hotel
Address: 73 Haven Rd, Sandbanks, Poole, England, United Kingdom, Sandbanks, Bournemouth, Christchurch and Poole, GB
Price range: $68–$381 per night
Rating: 8.35

What guests think

At Harbour Heights Hotel, travellers consistently praise the stunning harbour views and friendly, welcoming staff, while noting comfortable rooms that can feel dated, with occasional maintenance niggles and public areas that are sometimes cold or a little dusty.

Breakfast is widely enjoyed, but dinner feedback is mixed, with some finding limited menus, high drink prices and no terrace table service. The location is scenic and convenient for Sandbanks, Poole and Bournemouth, with easy walks to the beach from Canford Cliffs. Cleanliness is generally good, though a few guests noticed stained carpets or grubby windows in places. Overall, it suits travellers who value the views and a calm coastal base more than cutting-edge interiors or polished terrace service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar, terrace and dining decks offer superb harbour views, but several guests reported no table service on the terrace, slow bar service, cold or drafty lounges, and occasional dust on glass tables and light fittings.

Related guest reviews

6

Victoria

May 13, 2024

·

Stayed 1 night

Really disliked the fact that there is no table service for drinks on the terrace, only glass collection service. This meant us having to get up, queue for very slow service at the bar, and struggle with 4 drinks down the steps. Drinks are over priced too. However, the non service policy is a missed opportunity on the part of the hotel to up-sell as glasses collected. This is a poor part of the hotel experience. Outside staff were very young, not trained other than is very basic skill of picking up glasses. The bar service was very slow and I had to stand and wait for a good few minutes before being served.

8

David

Nov 2, 2024

·

Stayed 1 night

Good location in Canford Cliffs. Nice terrace and bar. Room nice but a tiny bit old fashioned, as was the hotel. Breakfast pleasant. Really not much to fault but not wow either. Would probably stay again so no complaints.

6

Lynette

Sep 2, 2023

·

Stayed 2 nights

Very good location between Studland, Sandbanks, Poole and Bournemouth. The hotel though is tired, with outdated room furniture and decorations and missing modern conveniences like USB sockets. Bar v expensive, breakfast ok (granola bars great), slow service. Excellent views from the terrace

8

Julia

Feb 15, 2025

·

Stayed 1 night

Nice hotel. Great location. Building is old so felt a little cold in some areas. But all understandable. Whirlpool bath was a nice surprise. Will visit again.

10

Graham

Mar 15, 2023

·

Stayed 2 nights

From the minute we arrived we were made to feel welcome with a smiling greeting from the reception staff (Tania). This continued throughout with a friendly chat everytime we were coming and going. The room was clean, beds were comfortable and as we requested we had a harbour view. Tea and coffee facilities were good and there was also an empty fridge for guests to use. Breakfast choice and quality was very good and again the staff were very nice and smiling (Jazz). We ate in the in-house Amalfi restaurant on the Monday night. Having eaten at Rick Steins restaurant the previous night I would say that, having had fish starters and mains both nights, overall the Amalfi's whole dining experience, quality of food and service was better (at less than half the price), especially our waitress Meena who always had a happy smile. We even received a voucher at reception for a free bottle of wine. Plenty of room in the car park but it is their winter season so the hotel wasn't very busy. Only negative might be, for less able person walking, is that it is a very steep road from the beach up to the hotel but if you are using a car then no problem. Overall would definitely recommend.

8

Anne

Jul 23, 2024

·

Stayed 2 nights

Wonderful view from dining room and deck. Staff friendly and welcoming, and exceptionally helpful. Hotel is slightly tired but clean. Sheets and towels snowy white. Squeaky and uneven floor in our room needs attention and must have been irritating to room below. Breakfast was tasty but not four star, although granola bars were delicious. Dinner selection was good.

8

simon

Nov 20, 2025

·

Stayed 1 night

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

10

Derek

Jun 14, 2024

·

Stayed 3 nights

Excellent views. Staff were friendly and helpful. Good dining options with excellent Chinese restaurant. Great access to beach and harbor. Would definitely go again.

8

Lisa

Oct 25, 2025

·

Stayed 1 night

Really nice stay. Room very comfortable, great view, lovely bathroom with spa bath, healthy breakfast. We weren't impressed by the dinner menu on offer so went elsewhere. The hotel has fab views but I found it to be a bit drafty in the restaurant and lounge areas

8

Margaret

Sep 4, 2025

·

Stayed 4 nights

Friendly staff. Good breakfast. Limited dining with no snacks available, i.e. a sandwich. Glass tables and glass light shades in bar area dusty/dirty. Room dated but of

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and linens are generally clean, with several reviewers praising cleanliness. Some noted dirty or stained carpets, dusty bar glassware and light fittings, and occasional grubby windows.

Related guest reviews

4

Wyndham

Aug 27, 2025

·

Stayed 1 night

I can only imagine what this place used to be. The views are breathtaking but the hotel has certainly seen better days. Very tired and dirty! Food was appalling so give that a miss. We sent both dishes, from the very dire menu, back as it was not edible. The rooms was dated, tired and dirty. The restaurant and veranda look over to the most amazing views but was somewhat dampened down by the dirty windows. Manager seemed to not enjoy being there, which I feel was adding to the problem. I can imagine him not motivating staff or leading. His own trousers were filthy! Such a shame as this could be such a gem!

10

Wallace

Jan 19, 2025

·

Stayed 2 nights

Very comfortable, clean and lovely staff

8

Linda Anne

Nov 7, 2023

·

Stayed 1 night

Amazing views from our harbour view room, food at dinner & breakfast was good, beautiful, clean room & friendly staff

8

Anne

Jul 23, 2024

·

Stayed 2 nights

Wonderful view from dining room and deck. Staff friendly and welcoming, and exceptionally helpful. Hotel is slightly tired but clean. Sheets and towels snowy white. Squeaky and uneven floor in our room needs attention and must have been irritating to room below. Breakfast was tasty but not four star, although granola bars were delicious. Dinner selection was good.

10

Emma

Sep 10, 2025

·

Stayed 1 night

Beautiful view from our room (304), which was clean and comfortable. Excellent breakfast in the morning.

10

Robert

Sep 3, 2023

·

Stayed 2 nights

Friendly welcome with great service, great views over Poole harbour. Bathrooms a bit tired, but certainly clean, and walls quite thin so noise travels.

10

Christine

Jul 15, 2024

·

Stayed 3 nights

Lovely staff dining excellent room very clean

4

Natalie

Jul 9, 2023

·

Stayed 2 nights

Stained carpet after reception, dated all round, stained carpets in room hallway and in room itself. Way overpriced for what it is, left after 1 night out of 2

10

Sara

Dec 1, 2025

·

Stayed 1 night

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!

8

Margaret

Sep 4, 2025

·

Stayed 4 nights

Friendly staff. Good breakfast. Limited dining with no snacks available, i.e. a sandwich. Glass tables and glass light shades in bar area dusty/dirty. Room dated but of

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are comfortable with superb harbour or balcony views, and some include whirlpool baths. Several guests mention dated decor, creaky floors, thin walls, slow Wi‑Fi, small or old TVs, and occasional older mattresses or smaller room sizes.

Related guest reviews

8

David

Nov 2, 2024

·

Stayed 1 night

Good location in Canford Cliffs. Nice terrace and bar. Room nice but a tiny bit old fashioned, as was the hotel. Breakfast pleasant. Really not much to fault but not wow either. Would probably stay again so no complaints.

8

Julia

Feb 15, 2025

·

Stayed 1 night

Nice hotel. Great location. Building is old so felt a little cold in some areas. But all understandable. Whirlpool bath was a nice surprise. Will visit again.

4

Liz

Sep 1, 2024

·

Stayed 1 night

This hotel seems to be more focused on the food and drink side of the business for their profit and don’t care about much else. They really overcharge for everything. Two drinks £30! No table service outside. Such a shame as that’s where most people go. Missing a trick there and just making people sad they have to go get their own stuff. The room was small, stuffy, outdated and extremely(!!) tired. Could do with investing in refurbishing the rooms then they could justify the high prices. Disappointed and won’t be returning.

8

Malcolm

Sep 14, 2025

·

Stayed 3 nights

The view is just sublime. The room was delightful. The service was mixed. We did think at one point we were wearing a cloak of invisibility. And we felt like replying when someone asked,”Any allergies,” “Yes, slow service.” The food was excellent and we heard one gentleman say he had eaten scrambled eggs all over the world but the ones at The Harbour Heights were the finest.

6

Richard

Nov 16, 2024

·

Stayed 1 night

The hotel is nice; rooms good and comfortable albeit not overly large but have silly niggles: the small old TV is fixed to the wall and cannot be viewed from the bed; no USB connectivity; very creaky floors. The negatives are in the dining area and experience: very cold, too open - we suffered a loud party and despite moving as far as possible from them we still couldn’t converse without almost shouting, very disappointing menu - supposedly Italian but essentially pizza or pasta but very little else that you’d expect from a high end restaurant and overpriced. The experience at breakfast was ultimately no better: still far too cold in the dining area and although a good selection of breakfast items, the poached eggs for my Eggs Benedict weren’t cooked - l ended up with a plateful of watery mush ! I wouldn’t stay there again.

8

jack

Oct 28, 2023

·

Stayed 4 nights

very slow internet. Mattress is old and not comfortable.

8

Anne

Jul 23, 2024

·

Stayed 2 nights

Wonderful view from dining room and deck. Staff friendly and welcoming, and exceptionally helpful. Hotel is slightly tired but clean. Sheets and towels snowy white. Squeaky and uneven floor in our room needs attention and must have been irritating to room below. Breakfast was tasty but not four star, although granola bars were delicious. Dinner selection was good.

8

simon

Nov 20, 2025

·

Stayed 1 night

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

10

Sara

Dec 1, 2025

·

Stayed 1 night

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!

8

Lisa

Oct 25, 2025

·

Stayed 1 night

Really nice stay. Room very comfortable, great view, lovely bathroom with spa bath, healthy breakfast. We weren't impressed by the dinner menu on offer so went elsewhere. The hotel has fab views but I found it to be a bit drafty in the restaurant and lounge areas

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming and helpful, including at reception and in the restaurants. Service can be uneven at times, with slow attention at breakfast or the bar and occasional seating or attention issues.

Related guest reviews

6

Victoria

May 13, 2024

·

Stayed 1 night

Really disliked the fact that there is no table service for drinks on the terrace, only glass collection service. This meant us having to get up, queue for very slow service at the bar, and struggle with 4 drinks down the steps. Drinks are over priced too. However, the non service policy is a missed opportunity on the part of the hotel to up-sell as glasses collected. This is a poor part of the hotel experience. Outside staff were very young, not trained other than is very basic skill of picking up glasses. The bar service was very slow and I had to stand and wait for a good few minutes before being served.

10

james

Sep 21, 2025

·

Stayed 3 nights

Very nice stay looked after very well by every one

10

Carol

Jan 9, 2024

·

Stayed 2 nights

The reception staff were wonderful.

10

Edward

Mar 8, 2023

·

Stayed 2 nights

One of the friendliest hotels I have ever stopped. Top marks for the management and staff. Highly recommended.

8

Malcolm

Sep 14, 2025

·

Stayed 3 nights

The view is just sublime. The room was delightful. The service was mixed. We did think at one point we were wearing a cloak of invisibility. And we felt like replying when someone asked,”Any allergies,” “Yes, slow service.” The food was excellent and we heard one gentleman say he had eaten scrambled eggs all over the world but the ones at The Harbour Heights were the finest.

10

Graham

Mar 15, 2023

·

Stayed 2 nights

From the minute we arrived we were made to feel welcome with a smiling greeting from the reception staff (Tania). This continued throughout with a friendly chat everytime we were coming and going. The room was clean, beds were comfortable and as we requested we had a harbour view. Tea and coffee facilities were good and there was also an empty fridge for guests to use. Breakfast choice and quality was very good and again the staff were very nice and smiling (Jazz). We ate in the in-house Amalfi restaurant on the Monday night. Having eaten at Rick Steins restaurant the previous night I would say that, having had fish starters and mains both nights, overall the Amalfi's whole dining experience, quality of food and service was better (at less than half the price), especially our waitress Meena who always had a happy smile. We even received a voucher at reception for a free bottle of wine. Plenty of room in the car park but it is their winter season so the hotel wasn't very busy. Only negative might be, for less able person walking, is that it is a very steep road from the beach up to the hotel but if you are using a car then no problem. Overall would definitely recommend.

10

John

Dec 30, 2023

·

Stayed 2 nights

Great place, fabulous views, lovely room and the italian girl on reception couldn't do enough for you, has a fantastic personality, great customer service skills and deserves a pay rise😁.

8

simon

Nov 20, 2025

·

Stayed 1 night

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

10

Martin

Dec 8, 2025

·

Stayed 2 nights

Great staff

8

Margaret

Sep 4, 2025

·

Stayed 4 nights

Friendly staff. Good breakfast. Limited dining with no snacks available, i.e. a sandwich. Glass tables and glass light shades in bar area dusty/dirty. Room dated but of

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AI-generated summary based on recent guest reviews

Location

Scenic harbour outlook and convenient base for Sandbanks, Poole and Bournemouth. Several note easy walks to the beach from Canford Cliffs and recommend booking a view room.

Related guest reviews

8

David

Nov 2, 2024

·

Stayed 1 night

Good location in Canford Cliffs. Nice terrace and bar. Room nice but a tiny bit old fashioned, as was the hotel. Breakfast pleasant. Really not much to fault but not wow either. Would probably stay again so no complaints.

6

Lynette

Sep 2, 2023

·

Stayed 2 nights

Very good location between Studland, Sandbanks, Poole and Bournemouth. The hotel though is tired, with outdated room furniture and decorations and missing modern conveniences like USB sockets. Bar v expensive, breakfast ok (granola bars great), slow service. Excellent views from the terrace

10

Kevin

Feb 27, 2023

·

Stayed 2 nights

Great location overlooking the harbour, easy to get to Poole and Bournemouth, restaurants good although busy and noisy. Breakfast is very good but avoid the busy periods staff very friendly and polite

8

Julia

Feb 15, 2025

·

Stayed 1 night

Nice hotel. Great location. Building is old so felt a little cold in some areas. But all understandable. Whirlpool bath was a nice surprise. Will visit again.

8

Angelina

Apr 7, 2025

·

Stayed 1 night

Room itself was a bit dated but breakfast was really nice and made to order with a view of Poole harbour. Location is 9 minutes walk from the beach but you can’t really see it unless you’re in the dining room or specific rooms I believe

10

HELEN

Mar 10, 2025

·

Stayed 2 nights

The view from the balcony

10

A

Apr 21, 2024

·

Stayed 2 nights

Lovely stay - the views made it so book a room with a view if you can! Staff were excellent, food was also very good. Breakfast in particular was lovely and high quality.

8

simon

Nov 20, 2025

·

Stayed 1 night

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

10

Derek

Jun 14, 2024

·

Stayed 3 nights

Excellent views. Staff were friendly and helpful. Good dining options with excellent Chinese restaurant. Great access to beach and harbor. Would definitely go again.

10

Janet

Sep 20, 2024

·

Stayed 3 nights

We had a wonderful 3 nights, in a comfortable room, with excellent food and a stunning view of the harbour from the dining terrace and our bedroom. A very friendly welcome from reception staff, including a courtesy call the day before. Most of the dining staff, were helpful and efficient. We would definitely return again. We had a lovely time in beautiful Sandbanks and the hotel was in a great location for a walk to the beach.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality. Dinner feedback varies, with several citing limited or disappointing menus, occasional undercooked dishes, and high bar drink prices; there is also no table service on the terrace.

Related guest reviews

6

Victoria

May 13, 2024

·

Stayed 1 night

Really disliked the fact that there is no table service for drinks on the terrace, only glass collection service. This meant us having to get up, queue for very slow service at the bar, and struggle with 4 drinks down the steps. Drinks are over priced too. However, the non service policy is a missed opportunity on the part of the hotel to up-sell as glasses collected. This is a poor part of the hotel experience. Outside staff were very young, not trained other than is very basic skill of picking up glasses. The bar service was very slow and I had to stand and wait for a good few minutes before being served.

4

Wyndham

Aug 27, 2025

·

Stayed 1 night

I can only imagine what this place used to be. The views are breathtaking but the hotel has certainly seen better days. Very tired and dirty! Food was appalling so give that a miss. We sent both dishes, from the very dire menu, back as it was not edible. The rooms was dated, tired and dirty. The restaurant and veranda look over to the most amazing views but was somewhat dampened down by the dirty windows. Manager seemed to not enjoy being there, which I feel was adding to the problem. I can imagine him not motivating staff or leading. His own trousers were filthy! Such a shame as this could be such a gem!

6

Lynette

Sep 2, 2023

·

Stayed 2 nights

Very good location between Studland, Sandbanks, Poole and Bournemouth. The hotel though is tired, with outdated room furniture and decorations and missing modern conveniences like USB sockets. Bar v expensive, breakfast ok (granola bars great), slow service. Excellent views from the terrace

8

Malcolm

Sep 14, 2025

·

Stayed 3 nights

The view is just sublime. The room was delightful. The service was mixed. We did think at one point we were wearing a cloak of invisibility. And we felt like replying when someone asked,”Any allergies,” “Yes, slow service.” The food was excellent and we heard one gentleman say he had eaten scrambled eggs all over the world but the ones at The Harbour Heights were the finest.

6

Richard

Nov 16, 2024

·

Stayed 1 night

The hotel is nice; rooms good and comfortable albeit not overly large but have silly niggles: the small old TV is fixed to the wall and cannot be viewed from the bed; no USB connectivity; very creaky floors. The negatives are in the dining area and experience: very cold, too open - we suffered a loud party and despite moving as far as possible from them we still couldn’t converse without almost shouting, very disappointing menu - supposedly Italian but essentially pizza or pasta but very little else that you’d expect from a high end restaurant and overpriced. The experience at breakfast was ultimately no better: still far too cold in the dining area and although a good selection of breakfast items, the poached eggs for my Eggs Benedict weren’t cooked - l ended up with a plateful of watery mush ! I wouldn’t stay there again.

10

A

Apr 21, 2024

·

Stayed 2 nights

Lovely stay - the views made it so book a room with a view if you can! Staff were excellent, food was also very good. Breakfast in particular was lovely and high quality.

8

simon

Nov 20, 2025

·

Stayed 1 night

Nice location, room spacious but a little dated. Service ok but sometimes a little inconsistent. At breakfast they wanted to squeeze us in next a large group at the back of the restaurant rather than the obvious tables with the view of which there were several. Always offer your customer the worst experience, we declined and were reluctantly given the better table.

4

Steven

May 2, 2025

·

Stayed 1 night

Limited menu exspensive and food wasn’t very good at all, steak tough as boots chips under cooked

8

Lisa

Oct 25, 2025

·

Stayed 1 night

Really nice stay. Room very comfortable, great view, lovely bathroom with spa bath, healthy breakfast. We weren't impressed by the dinner menu on offer so went elsewhere. The hotel has fab views but I found it to be a bit drafty in the restaurant and lounge areas

8

Margaret

Sep 4, 2025

·

Stayed 4 nights

Friendly staff. Good breakfast. Limited dining with no snacks available, i.e. a sandwich. Glass tables and glass light shades in bar area dusty/dirty. Room dated but of

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AI-generated summary based on recent guest reviews

Month	Average price
January	$132
February	$139
March	$162
April	$176
May	$206
June	$210
July	$271
August	$248
September	$187
October	$147
November	$131
December	$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $68	7 $326	8 $328	9	10 $185	11 $313	12 $381
13 $187	14 $185	15 $186	16 $183	17 $189	18 $325	19
20 $167	21 $167	22 $169	23 $171	24 $171	25 $181	26 $338
27 $172	28 $168	29 $169	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $155	3 $156
4 $140	5 $139	6 $150	7 $152	8 $141	9 $156	10 $155
11 $141	12 $140	13 $141	14 $141	15 $142	16 $156	17 $156
18 $140	19 $141	20 $141	21 $141	22 $141	23 $156	24 $255
25 $141	26 $141	27 $141	28 $141	29 $141	30 $156	31 $156

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Harbour Heights Hotel

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