Is parking available at the property?

Free self parking is available on-site.

Does the property allow pets?

Pets are allowed with a fee of DOP 5490 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including some accessible facilities. Step-free entrances are available.

Where is the property located in relation to key landmarks?

The property is located in the heart of Punta Cana, approximately 1.8 miles from Los Corales Beach and 2.3 miles from Cortecito Beach. It is a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana.

Does the property have a swimming pool?

Yes, there are 11 outdoor pools available, with access from 7:00 AM to 7:00 PM. The pool is seasonal and includes options for children.

Paradisus by Meliá Palma Real Golf and Spa Resort

Average nightly price at Paradisus by Meliá Palma Real Golf and Spa Resort - All Inclusive by month, last 12 months (USD)
Month	Average price
January	US$466
February	US$457
March	US$478
April	US$411
May	US$371
June	US$362
July	US$365
August	US$369
September	US$329
October	US$351
November	US$365
December	US$413

What guests think

Across reviews of Paradisus Palma Real Golf & Spa Resort All Inclusive, guests consistently praise the welcoming staff, attractive grounds, broad pool and beach areas, and family options, while noting uneven dining quality, hard-to-get dinner reservations, and occasional service lapses.

Cleanliness is often rated highly, though multiple reviews report pests or buffet hygiene issues such as flies. Rooms are generally spacious and comfortable, but some guests encountered A/C limits, maintenance problems, or were initially assigned the wrong room. The beachfront setting is scenic and convenient, but persistent beach vendors can detract from relaxing by the water. Expect a beautiful, lively resort with ample amenities, but plan ahead for restaurant bookings and occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools, ample beach seating, and a well-liked Kids Club stand out; nightly entertainment is available though a few guests found it limited. Some mentioned maintenance issues like missing pool tiles and a basic/dated gym.

Related guest reviews

10

Dina Marie

26 Jul 2025

·

Stayed 4 nights

Gustavo was very helpful to us at the beautiful all inclusive Paradisus Palma Real Golf & Spa resort. The beachfront resort was spacious with nine different pools to choose from.

10

Jasmine

14 Dec 2025

·

Stayed 2 nights

The service was consistently excellent, the property felt peaceful with lush greenery throughout, and upgrading to The Reserve was completely worth it. Our butler, Yaleidi, was outstanding. She checked in daily, handled dinner reservations seamlessly, and was easily a 10 out of 10 compared to other butler experiences I’ve had. The gym was well equipped, the pool and beach were never crowded, and the nightly entertainment added a nice touch. Overall, an exceptional experience and a resort I would absolutely return to.

6

Juliano

13 Jan 2026

·

Stayed 7 nights

O hotel mostrou-se despreparado para atender adequadamente ao volume de hóspedes. Enfrentei diversos problemas durante a estadia: * Restaurantes: Agendamento nos temáticos frequentemente indisponível por superlotação. Além disso, o atendimento era lento e houve falta recorrente de itens básicos (talheres, pratos e copos). * Serviço de Quarto: A equipe de quartos esqueceu de repor o minibar diversas vezes, obrigando-nos a solicitar o serviço repetidamente. * Atendimento Geral: Por diversas vezes solicitei assistência à recepção, mas o atendimento foi demorado e ineficiente. • Serviço de Concierge: também ineficiente, funciona apenas para agendar reunião com a equipe de vendas do programa de fidelidade da rede. * Academia: dispõem somente de alguns equipamentos básicos, super antigos, com anilhas enferrujadas

10

Kicki

30 Nov 2025

·

Stayed 12 nights

Trevlig personal, rent och fräscht rum. God mat och dryck. Fina pooler.

10

Fernando

16 Aug 2025

·

Stayed 7 nights

Spent a week at The Paradisus & we were not disappointed. Other than a few minor issue with the room upon check-in, everything else was more than enough to make up for it. We stayed on the adults only side,which is a different set up than the family side. We were not part of The Reserve however. The room was spacious & had an updated feel.The mini fridge was well stocked & all included.Snacks were also all included.The king bed was firm & comfortable. The AC kept it cool.It seems to tied to the motion sensor but not exclusively. We did adjust the temperature on the t'stat. The grounds are well maintained by the grounds staff & are always on duty pruning palms,trimming shrubs or cleaning the walks,etc. The "adult pool" is a nice size & there were always chairs under umbrellas available,& towels. We never had to play the towel game thankfully. That is a big plus to not have to deal with the save your spot at 6am.One issue.The pool floor is losing tiles in one area & that should be addressed. It's spells lack of maintenance which is really not evident anywhere else on the property, besides potentially hurting the bare feet. The buffets were well stock with plenty of options to please just about anyone. Everything was well prepared & for the most part what needed to be kept warm was.What needed to be cool was also. The specialty restaurants we dined at were very good.The Dominican restaurant was treat to the local food. The staff was excellent! Junior at the buffet was a standout

10

Pilar A

9 Nov 2025

·

Stayed 6 nights

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay at Meliá Hotel Palma Real, Punta Cana! Our family had an unforgettable stay at the Meliá Hotel Palma Real! From the moment we arrived, the service exceeded every expectation. A special thank-you to Leandro Calvo, the concierge, who truly made our trip extraordinary. He was incredibly attentive, professional, and kind — always anticipating our needs and ensuring every detail was taken care of, from dinner reservations to family activities. His genuine care and dedication stood out and made us feel completely at home. The food throughout the resort was excellent — fresh, flavorful, and beautifully presented. The Kids Club was another highlight for our family; the staff was wonderful, and our children couldn’t wait to go back each day. It allowed us to relax knowing they were safe, happy, and entertained. Our room was spacious, spotless, and beautifully maintained, offering the perfect mix of comfort and style. Every staff member we encountered was warm, helpful, and committed to creating an exceptional experience. Thank you, Meliá Palma Real, and especially Leandro Calvo, for making our vacation so memorable.

10

Andreea

7 Oct 2025

·

Stayed 4 nights

Swim-up suite with very beautiful and clean interiors. The outdoor shared spaces and beach set-up were amazing, lots of variety and options for seating. Fun and great interactive daily activities.

10

Nicolas

13 Jul 2025

·

Stayed 7 nights

Tastefully decorated, newly renewed property that feels premium in all its details. Plenty of activities and experiences to be ha within the complex, we stayed within the hotel grounds the entire week we spent there and never once felt we were missing things to fill our day. Do mind, sargassum does affect the beach experience negatively when its in season but otherwise a 10/10 experience.

8

Kayleen

5 Aug 2025

·

Stayed 5 nights

The resort was beautiful!!! The pools were great, aside from a lot of missing tiles that were scratching us at times. Excursion company was fantastic as well!! We loved the staff here so much, they were so welcoming and fun to talk to!!!

10

Yuliya V

4 May 2025

·

Stayed 7 nights

We loved our stay at the hotel. Everything was clean and everyone was super friendly. We loved the availability of multiple pools and multiple areas for getting food. The kids club was such a hit for our kids - it was the first hotel we've been at that actually had activities and things for kids to do. I would definitely recommend going here with kids.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and grounds very clean, but several reported pests (ants/cockroaches) and buffet hygiene concerns like flies.

Related guest reviews

10

Dawn

16 Nov 2025

·

Stayed 7 nights

Very clean room and property. Excellent service from the staff. Loved the pools!!

6

Allison

26 Dec 2024

·

Stayed 4 nights

The facility itself was five stars, newly renovated, clean, well maintained. The adults only, Reserve section was quiet, peaceful and relaxing, the family side however that we only walked through was chaos. The food was poor. Often cold, no flavor, flies on the buffet food, and the restaurants on the property were very disappointing. At this price point food should be better. The service was not five star and certainly not to the standard we expected based on price. Upon check in the staff at the desk couldn’t find our reservation and asked if we were at the right place. When we asked for the WiFi password to be able to pull up reservation info he said no. Eventually they found our name and then showed us to a room that was already occupied and also not the level room we booked. Our concierge then left us in the hall for 30 minutes to try to find us a room. He had no clue what was going on. They tried to put us again in a room that wasn’t the level we booked for one night until they found something else, we declined and then waited another hour until they located a room for us. Our room came with a concierge that was supposed to be available to you and help, ours was often unavailable or not working and there was no other contact person so often didn’t get the reservations we wanted. Overall the level of service from the staff was extremely disappointing, at a hotel at this level you expect them to be able to anticipate needs or at least help meet yours, which didn’t happen.

2

Osvaldo

11 Nov 2025

·

Stayed 3 nights

I rarely write negative reviews, but our experience at Paradisus Palma Real was alarming. During our stay around Storm Melissa, my wife bit into a piece of glass inside a sushi roll. We caught it in time, but this is a severe food-safety breach with potentially life-threatening consequences. We also observed flies on exposed items at the buffet on multiple visits—covered stations and active monitoring were clearly lacking. Finally, during the intense rains from the storm, no porters assisted with transportation around the property. There was no facilitation to reach our room, leaving us to trek through heavy rain with small children—completely avoidable at a resort of this category. Safety and basic service should come first. The hotel offered a one-night compensation conditional on signing a legal release of liability, which we declined—not the kind of paperwork anyone expects on a family vacation. I sincerely hope management immediately strengthens kitchen QA (including controls to prevent foreign objects and better pest management) and ensures proactive, weather-contingent guest transport during storms. Until then, I cannot recommend this property.

2

Aracellie

7 Jul 2025

·

Stayed 3 nights

Roaches in the room, they did nothing to take care of it. I called front desk several times in which they said they’d send someone and never did. On the last day at the resort (7/6/25) housekeeping never came to clean. The morning we leave (7/7/25) Front desk personal Santiago at 4:30 am said he’d contact his manager and I had yet to hear from anyone. He offered to exchange my room the morning in which we were leaving. I would not recommend this place due to the uncleanliness, lack of urgency they place on cleaning. We literally threw out our personal belongs that roaches crawled on because we were not taking the risk of bringing home any unwanted guest.

10

Jordan

1 Sept 2025

·

Stayed 5 nights

Beautiful beachfront resort. Clean spacious rooms. Excellent customer service from all staff. Clean delicious food with solid variety. 10/10 would return without question

10

Angsumalin

20 Dec 2025

·

Stayed 6 nights

Das Zimmer war gut ausgestattet und sauber. Das Reinigungspersonal war immer sehr freundlich. Die Hotelanlage war so gross, dass überall immer genug Platz war und nichts überfüllt, sehr angenehm.

2

Carlos

19 Aug 2025

·

Stayed 6 nights

Our stay at Paradisus Palma Real was extremely disappointing and far below expectations for a family resort of this category. We had booked a full week but left after only three days due to a series of unacceptable situations. From the start, there was no staff available to help with our luggage. A large group had arrived before us, and we were left to carry our own bags despite traveling with two small children (ages 2 and 5). Housekeeping was another serious problem. We checked in on Friday, and by Saturday at 3:30 p.m. our room still had not been cleaned. I requested service since my 2-year-old uses diapers and the trash already had a strong odor. No one came until 10:00 p.m., after I had to take the trash outside myself and complain in the lobby. This neglect is unacceptable. On Saturday morning, while having breakfast, we were horrified to find a cockroach walking on our table. This was unsanitary and unacceptable in any resort, especially one claiming to be luxury. The most upsetting incident occurred Sunday night. While quietly watching TV with my children, security knocked on our door to complain that our baby had been crying and that we were being noisy. I was shocked and outraged. At a family resort, it is natural for a 2-year-old to cry. For security to treat us this way was humiliating. What was meant to be a relaxing family vacation turned into stress and frustration. I had no choice but to request a refund and urge management to address these failures.

10

Doralia

28 Sept 2024

·

Stayed 5 nights

Todo excelente , lo único malo es que tienen que fumigar . Había cucarachas en mi habitación

8

Stacey

10 Nov 2025

·

Stayed 7 nights

The resort overall was nice. There were a few areas that could be improved. The food wasn’t great but then we are very fussy eaters. The room was nice but could have been cleaner. There were ants in the counter and a cockroach came out in the bathroom but we called down to the front desk and they sent someone up right away to spray for them and it did kill it. Our concierge Leandro was amazing!!!! He was the best and always friendly and supper helpful! He definitely made the week very relaxing and stress free. Thank you!!!! The bar tender at the pool bar was sooo nice and the waitress at the buffet. We couldn’t have asked for better service!

2

Nexhmije

28 Jul 2025

·

Stayed 7 nights

Disgusting! Had roaches in the room!!!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many modern touches; however, guests noted A/C limits, maintenance issues (e.g., low water pressure, hot water), noise or mismatched room assignments, and some older units.

Related guest reviews

10

Amy

26 Dec 2024

·

Stayed 5 nights

We loved the swim up suite! It was perfect for our family of 5

10

Fernando

16 Aug 2025

·

Stayed 7 nights

Spent a week at The Paradisus & we were not disappointed. Other than a few minor issue with the room upon check-in, everything else was more than enough to make up for it. We stayed on the adults only side,which is a different set up than the family side. We were not part of The Reserve however. The room was spacious & had an updated feel.The mini fridge was well stocked & all included.Snacks were also all included.The king bed was firm & comfortable. The AC kept it cool.It seems to tied to the motion sensor but not exclusively. We did adjust the temperature on the t'stat. The grounds are well maintained by the grounds staff & are always on duty pruning palms,trimming shrubs or cleaning the walks,etc. The "adult pool" is a nice size & there were always chairs under umbrellas available,& towels. We never had to play the towel game thankfully. That is a big plus to not have to deal with the save your spot at 6am.One issue.The pool floor is losing tiles in one area & that should be addressed. It's spells lack of maintenance which is really not evident anywhere else on the property, besides potentially hurting the bare feet. The buffets were well stock with plenty of options to please just about anyone. Everything was well prepared & for the most part what needed to be kept warm was.What needed to be cool was also. The specialty restaurants we dined at were very good.The Dominican restaurant was treat to the local food. The staff was excellent! Junior at the buffet was a standout

8

Naisha A Garcia

30 Mar 2025

·

Stayed 4 nights

Hotel is beautiful and well maintained. Rooms are spacious and very luxurious. The buffet has a moderate selection and it closes multiple times a day to switch from breakfast, lunch, and dinner. The best restaurant is Flora highly recommended Latin food restaurant. Don't waste your time at the Asian restsurant. There are other options open during the times the buffet is closed. Room service never got my order right but it was still delicious and the wait time was good. You can order from your mobile device. Some employees were not fluent in English so brush up on your basic Spanish. Overall it was a nice stay

6

Rocherre

8 Aug 2025

·

Stayed 2 nights

There was a mix-up with my room. I opted for a junior suite adults only for my birthday. I arrived and was put on the family side in an upgraded suite with double beds and a pull-out couch. I specifically chose the adults only so that i could have peace and quiet. The second room, i entered and a guest was standing there. The third room was rhe exact room that i booked but it smelled like mildew. The hot water, tv, and mini fridge didnt work. They eventually sent someone up the next day to get it taken care of. The food was really good. I was happy they had tons of vegetarian options. The views were beautiful. The grounds were clean. It was easy to walk the beach. The spa was also clean. My massage was amazing. I specifically chose to vacation here for my birthday but it wasnt a pleasant celebration.

8

JOSE R

18 Dec 2025

·

Stayed 5 nights

Hotel excelente, funcionários educados serviço de limpeza excelente no geral. Ótimos restaurantes como opções de jantares noturnos sob reserva, e mesmo sem reserva por dois dias conseguimos jantar no restaurante a escolha com tranquilidade. Chegamos por volta das 12h e tivemos realmente que aguardar até as 15h pois o nosso quarto ainda não estava liberado, o que foi muito cansativo depois de um voo longo porém nos deram um upgrade de quarto (mesmo quarto pago porém de vista para o jardim para vista da piscina) para compensar a espera depois de reclamar da espera por 2x. Dois pontos de melhoria que destaco: chuveiro com pouca água e os quartos não possuem smart tv com opção de assistir programação local ou filmes dos canais disponíveis, o que foi muito intediante para uma estadia de 5 noites. O único ponto negativo que destaco é que na minha reserva deveria receber um kit de boas vindas com vinho, petiscos logo na minha chegada ao quarto e para minha surpresa não recebi, assim como também indiquei na minha reserva que estava comemorando aniversário de casamento me prometeram que deixariam um bolo no meu quarto e também não recebi. Apesar de algumas cobranças que fiz diretamente na recepção continuei sem receber até o meu último dia de estadia. Para um hotel 5 estrelas confesso que não esperava ter estes problemas.

10

Cecilia

6 May 2025

·

Stayed 5 nights

The hotel rooms were excellent. There are several swimming pools, none of which is crowded. The staff was great!

6

ferhat

27 Nov 2025

·

Stayed 4 nights

The room has nothing to do what they showed us in the pciture. I literally paid etra to get a nice loking room with a view but we were given a 2. floor very old room and obstructed view. The food was merel average and even the so called facny restraurants had very limited menu. Everything seems to be good for circle members. The stuff were mixed, some were very nice but other were not that helpful. Enligh is a big problem and communication is limited. The kids club was amazing. But again, the food was merely medicore and not a varity for seafood or vegeterian people.

8

Kawa

14 Aug 2024

·

Stayed 4 nights

The Property itself was amazing. Very palatial and elegant, Especially the lobby area and pool. The rooms on the other hand suffered from poor craftmanship and repair work. Poorly painted walls, doors and door frames, in the hallways and rooms was not on par with the beauty and elegance of the lobby and welcome area. Also, the hot water was not working in my room, and I was forced to take cold showers which I absolutely hate. Other than that, my stay at Paradisus Palma Real was amazing and I would highly recommend this resort to anyone considering visiting Punta Cana anytime in the future.

8

Genesis

5 Jun 2025

·

Stayed 2 nights

First off, our concierge Christopher was the best. He took excellent care of us and our dinner reservations. Always made sure we were good. The hotel is very beautiful, but could use a few upgrades. Some of the bedroom doors have gaps in the wood. There’s only one hook in the bathroom area for your towels. There’s no shelves. The AC could be a little cooler. It won’t go below 69 degrees and that’s not cool enough in a hot and humid climate. We woke up damp in sweat both nights. The mini bar and snacks are nicely stocked, but the fridge isn’t cold. The beverages feel tap warm. The pools are all nice. Great service and super nice staff. Pedro and Greivin were great at the pool bars. They made sure we were always good and made great drinks. You have to go see them if you’re there. The beach is nice, but really hated all passersby trying to sell us something. Whether it was braids, massages, excursions, photo opps….we just wanted to relax and it made it a bit difficult. The water was also a bit murky. The restaurants were a hit or miss. Buffet was always cold and bland. Sante wad ok. Food wasn’t the best. The lava cake was not good. I didn’t like that one of the servers kept insisting we ask for drinks even after I told her repeatedly that we were good. Flora Cena was good. Andrea was the best server. Such a beautiful soul. Entertainment is lacking a bit. Need more fun activities. The Kicks bar could have some cards, board games, or jenga.

4

Courtney Elizabeth

19 Apr 2025

·

Stayed 6 nights

The resort, beach, and rooms are very nice. Service at the buffet was bad. You could not find forks or knives anywhere. It is a buffet so we didn’t expect much but our food was always cold by the time we could eat it due to lack of seating and lack of eating utensils. We did go to two restaurants and they were nice. We also had some issues with very loud neighbours. We paid for an upgraded room and wound up in a room with and adjoining door to the room next to ours. We could hear them day in and day out and had to make complaints three times. The problem was never solved until these people left. I’m shocked we were put in this kind of room after paying extra and specifying that it is our honeymoon. We felt as if we had no privacy, and we were unable to sleep at night due to the neighbours partying past 5am two nights straight. It is a very pretty place but definitely not worth the money we spent especially when we paid to upgrade. It was not terrible, but we would not come here again.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and especially helpful through concierge/butler support, yet recurring issues include slow or disorganized check-in, hard-to-secure dinner reservations, variable concierge responsiveness, and occasional housekeeping delays.

Related guest reviews

10

Jasmine

14 Dec 2025

·

Stayed 2 nights

The service was consistently excellent, the property felt peaceful with lush greenery throughout, and upgrading to The Reserve was completely worth it. Our butler, Yaleidi, was outstanding. She checked in daily, handled dinner reservations seamlessly, and was easily a 10 out of 10 compared to other butler experiences I’ve had. The gym was well equipped, the pool and beach were never crowded, and the nightly entertainment added a nice touch. Overall, an exceptional experience and a resort I would absolutely return to.

6

Juliano

13 Jan 2026

·

Stayed 7 nights

O hotel mostrou-se despreparado para atender adequadamente ao volume de hóspedes. Enfrentei diversos problemas durante a estadia: * Restaurantes: Agendamento nos temáticos frequentemente indisponível por superlotação. Além disso, o atendimento era lento e houve falta recorrente de itens básicos (talheres, pratos e copos). * Serviço de Quarto: A equipe de quartos esqueceu de repor o minibar diversas vezes, obrigando-nos a solicitar o serviço repetidamente. * Atendimento Geral: Por diversas vezes solicitei assistência à recepção, mas o atendimento foi demorado e ineficiente. • Serviço de Concierge: também ineficiente, funciona apenas para agendar reunião com a equipe de vendas do programa de fidelidade da rede. * Academia: dispõem somente de alguns equipamentos básicos, super antigos, com anilhas enferrujadas

8

Snezana

19 Feb 2025

·

Stayed 5 nights

It was impossible to make reservations at the restaurants. It felt like I was working trying to find something every day & some days I didn't get in. We did not get to experience 3 out of 5 restaurant. The explained why it was such a hassle due to whatsapp chats & not being able to book right on the spot etc. but honestly i have never experienced this level of inefficiency at any resort i have stayed at. And i travel a lot. And even though it was a nice resort, what makes me come back is feeling like everything is easy & it was not. So I probably would try another resort in Bavaro next time.

10

Dong Chul

30 Nov 2025

·

Stayed 5 nights

Room is clean everyday. Antonio, my concierge, is professional and kindness. Service is perfect.

6

Anthony

20 Jul 2025

·

Stayed 7 nights

Property was nice, but very laid back. It much excitement going on. We had to chase guest services and the concierge all week to get dinners booked, as well as the bus ride back to the airport. If they did call us back, they would call the room rather than cell phone, and they never left a message. Then they would call back, sometimes right before our dinner reservation, to finally confirm it. There were 2 or 3 calls to the room late at night, one after 9:00 pm. You could not book dinner reservations yourself. We kept getting passed from one person to another. The room had problems with the safe and the tv while we were there. Both were resolved. Communication was also a challenge, especially at the pool bar. They could not understand whet we were asking for sometimes. Quality of the drinks was very disappointing. We asked at check in if everything was included, and we were told everything was included except for the spa. We even asked a second time just to confirm. Every night at dinner, there were dinner options that you could upgrade to, but it was at an additional cost. So needlessly to say, all is not included. Same goes for the alcohol. When we complained about that, they tried to offer us a dinner at one of the restaurants that was not included in our package. We had already made dinner plans for the evening. We will not be returning to this facility again. I would not recommend it.

10

Sungjee

30 Nov 2025

·

Stayed 3 nights

We truly loved our stay at the Paradisus Palma Real Golf & Spa Resort. A special thank-you to Mr. Antonio, who went above and beyond to help us with our reservations. We were having trouble with one of the booking kiosks when he noticed us and kindly offered assistance. We were a bit skeptical at first, but the next day he followed up proactively with updates on the reservations he secured for us. That level of care is exactly what defines exceptional hospitality. We would also like to sincerely thank Mr. Juan, the Guest Experience Manager. He made our checkout process smooth, guided us through using the luggage room, and treated us with such warmth and professionalism. He was friendly, attentive, and even asked thoughtful questions that made the interaction feel personal. We’re truly grateful. We can’t wait to return to this amazing resort. The experience was inspiring, refreshing, and unforgettable.

8

Robert

7 Apr 2025

·

Stayed 5 nights

Check in was worst ever experienced! We arrived early 2pm & were told return at 3pm. Many guests were trying to check in but very few staff who kept disappearing to the back?? We eventually got room at 4pm. After a long flight, the hotel should recognize that guests want rooms. Dinner reservations was confusing & we had to wait several times. Our bed was broken ( but usable) no one came to fix after calling every day!

2

Juan

16 Aug 2024

·

Stayed 5 nights

The worst experience ever. We arrived early and waited with three young kids over an hour standing at an empty reception desk to be helped. Once helped we were told to come back at 3:00pm for check in as they were giving us an upgraded room. When we returned at 3 they made us wait for over an hour as they were trying to accommodate our rooms. When we were finally taken to our rooms our four families were split into different buildings and all received downgraded rooms (not even what we had originally paid for much less any type of upgrade). Upon complaining we were informed that they didn’t know what happened and why we were upset as those were indeed the upgraded rooms. They had to get management involved for us to be able to get our original rooms. We were also informed that there were no available reservations for any of the restaurants and advised to eat at the buffet which was served cold and lacking of any variety. Interestingly enough the hotel was completely empty during our entire stay. We were told the next day that we qualified for $100 credit for the spa but upon trying to book we were told that the credit didn’t apply because they had a special of $194 so credits weren’t applicable. We were locked out of our room for an entire day. We were later informed that all those problems would have been avoided if we would have simply offered our check in person $100 initial tip. This place was a complete scam!

10

Leonard

2 Aug 2025

·

Stayed 4 nights

Our concierge, Eriol was outsatnding. He helped us plan each day, made reservations and no matter the task that we asked he was able to accomodate.

6

Paul

30 Mar 2025

·

Stayed 7 nights

The property was very nice and Andre, the concierge that greeted us was excellent! He booked all our dining for the first few days, was attentive to our requests and checked in with us periodically to see if we needed anything to make our stay more enjoyable. On his days off, the service dropped off dramatically. We wer e unable to get dinner reservation at chosen restraunts and ended up booking them directly ourselves.

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AI-generated summary based on recent guest reviews

Location

Scenic beachfront setting with easy access and a generally safe feel; however, persistent beach vendors can be intrusive, and sargassum affects the shore in season.

Related guest reviews

10

Angela

11 Feb 2025

·

Stayed 3 nights

The property was clean and very well taken care of. The staff were amazing. They were so friendly and helpful. It was very safe and we went for a run everyday without any concerns. There were a lot of people selling things on the beach but the staff made sure they did not come onto the property so you could easily avoid them by sitting at least one row back on the beach chair/beds. We had VIP access and the check in process was a disaster. They could not find our information, we were not given a concierge which meant we could not make reservations for meals. We later went back to the desk to ask ta concierge to make the reservations but they did not follow through. Luckily it was not a busy time at the resort so we walked into the restaurants at 6:30 and were seated every time. The restaurants were amazing and the buffet food was good, nothing wonderful but it is buffet food. There were so many options at the breakfast and lunch buffet. The restaurants had QR codes on the doors to get the menu or you could go in and ask for a menu. The bars were great and the bartender, Miguel, was wonderful. We were there during the Superbowl and they had a huge TV set up outside, rearranged all the outdoor furniture, had entertainment, and a large buffet of snack food. If we go back to Punta Cana were would definitely stay here again.

10

Steven

24 Apr 2025

·

Stayed 5 nights

Super friendly staff, especially at the beach Bali beds. Great selection at the buffet and the specialty restaurants. Room service is a bit slow and not a wide variety of items you could order. Our room was cleaned only 2 times out of the 5 nights we were there and that’s us making it back to our room around 4pm. We stayed in the jr. suite ocean front which is obviously closest to the ocean and apparently these rooms get cleaned last because of the location. Another thing that I could have done without is the beach vendors, they are relentless, especially the ones offering photos with parrots. They basically swarm you, take photos of your kids with the bird and then try to charge you $50-$60 for it!! Pretty ridiculous! Overall, the resort was great and so was the beach. Minimum seaweed even during those days with high winds.

10

James

24 Apr 2025

·

Stayed 6 nights

Hotel was not far from the airport, we have stayed at other places that were a long drive. Hotel grounds were nice and the area was clean. The food options were pretty good but limited times available for reservations made some nights difficult.

10

Nicolas

13 Jul 2025

·

Stayed 7 nights

Tastefully decorated, newly renewed property that feels premium in all its details. Plenty of activities and experiences to be ha within the complex, we stayed within the hotel grounds the entire week we spent there and never once felt we were missing things to fill our day. Do mind, sargassum does affect the beach experience negatively when its in season but otherwise a 10/10 experience.

10

RHONDA Denise

6 Jul 2025

·

Stayed 7 nights

Definitely a luxury resort. Highly recommend the Reserve Adult Only section. It’s quiet and relaxing. The restaurants are exceptional and the nightly entertainment is a lot of fun. Traveling in the low season, last week of June, is highly recommended. The resort was not overcrowded and we did not have to fight for loungers. The beach is beautiful. The service is top notch.

10

Raimonda

25 May 2025

·

Stayed 7 nights

I love how big the property is and how it’s surrounded by nature . We loved walking on the beach and walking around the property to go see the turtles and iguanas. I loved how easy it was to get around and the layout of the restaurants as well as the different dining options. There were also so many pools and bars to choose from. The property hotel and the surrounding property was very clean and modern.

8

Marcello

22 Aug 2024

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Stayed 5 nights

The resort and staff was very nice, but we found the food average. Also, we stayed away from the beach to avoid the local solicitors who had free access the hotel guests.

10

Damian Edward

26 Jun 2025

·

Stayed 2 nights

Location and amenities

8

Genesis

5 Jun 2025

·

Stayed 2 nights

First off, our concierge Christopher was the best. He took excellent care of us and our dinner reservations. Always made sure we were good. The hotel is very beautiful, but could use a few upgrades. Some of the bedroom doors have gaps in the wood. There’s only one hook in the bathroom area for your towels. There’s no shelves. The AC could be a little cooler. It won’t go below 69 degrees and that’s not cool enough in a hot and humid climate. We woke up damp in sweat both nights. The mini bar and snacks are nicely stocked, but the fridge isn’t cold. The beverages feel tap warm. The pools are all nice. Great service and super nice staff. Pedro and Greivin were great at the pool bars. They made sure we were always good and made great drinks. You have to go see them if you’re there. The beach is nice, but really hated all passersby trying to sell us something. Whether it was braids, massages, excursions, photo opps….we just wanted to relax and it made it a bit difficult. The water was also a bit murky. The restaurants were a hit or miss. Buffet was always cold and bland. Sante wad ok. Food wasn’t the best. The lava cake was not good. I didn’t like that one of the servers kept insisting we ask for drinks even after I told her repeatedly that we were good. Flora Cena was good. Andrea was the best server. Such a beautiful soul. Entertainment is lacking a bit. Need more fun activities. The Kicks bar could have some cards, board games, or jenga.

8

Mary

4 Apr 2025

·

Stayed 7 nights

The resort is well-maintained and overall quite nice. Most of the staff is friendly and helpful, though a few were less so—which seems to be fairly common in Punta Cana based on past experiences. The buffet offered a wide variety of options daily, which we appreciated—thankfully, it wasn’t the same food every day. However, it was noticeable that some leftover food was repurposed, so I’d recommend being selective with your choices. It would be ideal if all buffet staff wore hair nets, and if guests were required to sanitize their hands before entering. Our room had been upgraded with new bedroom furniture, which was clean and comfortable. The bathroom, however, had not been updated. The shower didn’t drain properly, the tiles were worn, and we did notice some mold. The beach was beautiful and well-kept, cleaned daily by the staff. The beach service was excellent, especially if you tip—Jefry stood out and provided amazing service! One downside was the persistent vendors approaching guests to sell items. The à la carte restaurants were decent—our favorite by far was Agave. It was a nice change of pace from dining at the buffet every day. Lastly, our concierge, Antonio, checked in with us daily and made sure we were enjoying our stay, which we really appreciated.

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AI-generated summary based on recent guest reviews

Dining

Restaurant variety is appreciated and several venues are praised, but many report the buffet as lukewarm or average, difficulty obtaining dinner reservations, and upcharges or limits on premium drinks within the all-inclusive plan. Some noted flies at the buffet.

Related guest reviews

2

Ankit

7 Jul 2025

·

Stayed 3 nights

I stayed in this hotel to celebrate my birthday and 7th. Wedding anniversary. I booked the reserve room category. I was told from hotel before make reservations that in this room category all the top shelf liquor will be included. But it was not true they only serve house wine and liquor. I was very disappointed with my concierge. I asked her to arrange dinner for us on our anniversary but she said no in end of the moment. She came in the restaurant where i was eating our dinner on our anniversary to celebrate other people birthday with cake but she didn’t do anything for us or even didn’t stop by to wish us happy anniversary. I will never stop in melia group property again.

10

Dariel Esteban

4 Jul 2025

·

Stayed 7 nights

Excellent hotel, incredible service, excellent cleanliness. The treatment at the lobby bar in the morning was excellent. At the buffet restaurant, the service with Roxana was excellent plus. The room cleanliness was excellent. The service at the bar located between the steakhouse and the Asian restaurant was incredibly spectacular. I didn’t really enjoy the food quality at the Dominican restaurant, but it was acceptable. The other restaurants were very good, especially the steakhouse and the Hibachi. The evening activities should be more varied.

8

Snezana

19 Feb 2025

·

Stayed 5 nights

It was impossible to make reservations at the restaurants. It felt like I was working trying to find something every day & some days I didn't get in. We did not get to experience 3 out of 5 restaurant. The explained why it was such a hassle due to whatsapp chats & not being able to book right on the spot etc. but honestly i have never experienced this level of inefficiency at any resort i have stayed at. And i travel a lot. And even though it was a nice resort, what makes me come back is feeling like everything is easy & it was not. So I probably would try another resort in Bavaro next time.

8

Carmen

6 May 2025

·

Stayed 5 nights

Hotel very nice. Everyone was attentive. I was not able to use any of my credits as I was told they were not valid as I was not a specific VIP member. Very disappointed with that. Also an all inclusive and we were being charged for certain items.

6

Allison

26 Dec 2024

·

Stayed 4 nights

The facility itself was five stars, newly renovated, clean, well maintained. The adults only, Reserve section was quiet, peaceful and relaxing, the family side however that we only walked through was chaos. The food was poor. Often cold, no flavor, flies on the buffet food, and the restaurants on the property were very disappointing. At this price point food should be better. The service was not five star and certainly not to the standard we expected based on price. Upon check in the staff at the desk couldn’t find our reservation and asked if we were at the right place. When we asked for the WiFi password to be able to pull up reservation info he said no. Eventually they found our name and then showed us to a room that was already occupied and also not the level room we booked. Our concierge then left us in the hall for 30 minutes to try to find us a room. He had no clue what was going on. They tried to put us again in a room that wasn’t the level we booked for one night until they found something else, we declined and then waited another hour until they located a room for us. Our room came with a concierge that was supposed to be available to you and help, ours was often unavailable or not working and there was no other contact person so often didn’t get the reservations we wanted. Overall the level of service from the staff was extremely disappointing, at a hotel at this level you expect them to be able to anticipate needs or at least help meet yours, which didn’t happen.

8

Naisha A Garcia

30 Mar 2025

·

Stayed 4 nights

Hotel is beautiful and well maintained. Rooms are spacious and very luxurious. The buffet has a moderate selection and it closes multiple times a day to switch from breakfast, lunch, and dinner. The best restaurant is Flora highly recommended Latin food restaurant. Don't waste your time at the Asian restsurant. There are other options open during the times the buffet is closed. Room service never got my order right but it was still delicious and the wait time was good. You can order from your mobile device. Some employees were not fluent in English so brush up on your basic Spanish. Overall it was a nice stay

6

Anthony

20 Jul 2025

·

Stayed 7 nights

Property was nice, but very laid back. It much excitement going on. We had to chase guest services and the concierge all week to get dinners booked, as well as the bus ride back to the airport. If they did call us back, they would call the room rather than cell phone, and they never left a message. Then they would call back, sometimes right before our dinner reservation, to finally confirm it. There were 2 or 3 calls to the room late at night, one after 9:00 pm. You could not book dinner reservations yourself. We kept getting passed from one person to another. The room had problems with the safe and the tv while we were there. Both were resolved. Communication was also a challenge, especially at the pool bar. They could not understand whet we were asking for sometimes. Quality of the drinks was very disappointing. We asked at check in if everything was included, and we were told everything was included except for the spa. We even asked a second time just to confirm. Every night at dinner, there were dinner options that you could upgrade to, but it was at an additional cost. So needlessly to say, all is not included. Same goes for the alcohol. When we complained about that, they tried to offer us a dinner at one of the restaurants that was not included in our package. We had already made dinner plans for the evening. We will not be returning to this facility again. I would not recommend it.

10

Jordan

1 Sept 2025

·

Stayed 5 nights

Beautiful beachfront resort. Clean spacious rooms. Excellent customer service from all staff. Clean delicious food with solid variety. 10/10 would return without question

6

Chari

17 Aug 2025

·

Stayed 3 nights

We recently stayed at your property and unfortunately, our overall experience did not meet our expectations. The main reason we chose the hotel was because of the photos and descriptions online, which made it appear as a high-quality destination. However, the real experience was far from what was advertised. Room & Service The room itself and basic amenities were average, but the service was inconsistent and unprofessional. Room service was not attentive and came across as too casual. Additionally, the language barrier created repeated communication problems, making even simple requests unnecessarily difficult. Food & Dining One of the most disappointing aspects of our stay was the food. Although the property promotes multiple dining options and cuisines, the quality was very underwhelming. Aside from breakfast, the meals did not feel fresh—many items seemed reheated or prepared long in advance, with desserts especially tasting like they were several days old. The "all inclusive" concept also felt misleading, as there seemed to be conditions or limitations attached to a number of items and services. Overall, dining here did not match the promise or expectations of a quality resort experience. Front Desk & Management Our biggest dissatisfaction was with the front desk and supervisory staff. Service at the front desk was slow, disorganized, and at times dismissive. The impression we got was that having a “manager” or “supervisor” was more for show.

10

Mehrshad

23 Apr 2025

·

We returned to Paradisus Palma Real in April 2025 after a great experience in 2023. Having stayed in many North American resorts, this review reflects a seasoned perspective. 1. The food remains excellent—diverse, high quality, and consistent with our last visit. I hope they maintain this standard. 2. The resort is exceptionally clean. 3. Staff are friendly and helpful across the board. 4. The beach is beautiful. We’re not sun-lovers, so the shaded huts near the water with comfy beds were perfect for relaxing while enjoying the sea breeze and view. It’s calmer than Aruba but still lively. 5. Restaurants are a highlight—the food, design, and ambiance are top-notch. The oceanfront breakfast buffet is especially memorable, both for the food and the stunning view. 6. Nightlife has improved since 2023, with better music and dancing. My wife loved it. Be sure to reserve restaurants in advance. 7. The pools are great—our child had a blast. 8. The kids’ club is excellent. Our child enjoyed it both times. 9. The spa is available, though we didn’t use it. That said, upselling spa services doesn’t work unless there’s a clear value. What makes it better or unique? We all get spa services in our countries. Why should we get it here with higher or same price? They also have photography service which i found to be very overpriced. Overall, this resort continues to impress and deliver a great family experience.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $331	16 $342	17 $308
18 $275	19 $207	20 $270	21 $271	22 $154	23 $316	24 $315
25 $269	26 $269	27 $265	28 $269	29 $372	30 $383	31 $383

Su	Mo	Tu	We	Th	Fr	Sa
1 $333	2 $333	3 $360	4 $511	5 $449	6 $511	7 $360
8 $324	9 $325	10 $326	11 $326	12 $326	13 $326	14 $318
15 $326	16 $324	17	18	19	20 $275	21 $276
22 $277	23 $299	24 $299	25 $285	26 $280	27 $278	28
29 $1,888	30 $1,813

Paradisus by Meliá Palma Real Golf and Spa Resort - All Inclusive

Prices for Paradisus by Meliá Palma Real Golf and Spa Resort - All Inclusive

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About this property

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Junior Suite Ocean View

Suite Ocean Front

Two Bedroom Master Suite

Master Suite Swim-Up

Junior Suite Swim-Up

Two Bedroom Master Suite Swim-Up

the Reserve Adults Only Junior Suite Garden View

Junior Suite Garden View Adults Only

Junior Suite Ocean Front

Grand Room (The Reserve Adulst Only, Ocean Front)

Master Suite Deluxe

the Reserve Adults Only Suite Ocean View

Junior Room, Garden View

the Reserve Adults Only Suite Ocean Front

the Reserve Presidential Suite Ocean Front Adults Only

Junior Double Room (Deluxe)

Surprise My Stay

the Reserve Adults Only Junior Suite Swim Up

Guest reviews of Paradisus by Meliá Palma Real Golf and Spa Resort - All Inclusive

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