Name: Copthorne Hotel Rotorua
Address: 328-348 Fenton Street, Rotorua, Región de Bay of Plenty, NZ
Price range: 95 US$–170 US$ per night
Rating: 7.43

Opiniones de los huéspedes

En el Copthorne Hotel Rotorua, los huéspedes elogian al personal amable, las camas cómodas y la ubicación tranquila y accesible, al tiempo que señalan que la propiedad se ve anticuada con un mantenimiento irregular en las piscinas, los ascensores, los baños y las comodidades de la habitación, como el aire acondicionado y el Wi‑Fi.

Muchos encontraron las habitaciones espaciosas, aunque varios destacaron duchas débiles, llaves obsoletas y ruido ocasional en los pasillos. La piscina y el spa atraen a familias, pero la limpieza, la temperatura y la reparación de azulejos son preocupaciones recurrentes; el gimnasio también necesita atención y el bar/restaurante a menudo está cerrado o tiene un horario limitado. Espere una estancia cómoda en una propiedad más antigua con instalaciones y niveles de servicio variables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina y el spa son un punto destacado para las familias. Sin embargo, los huéspedes señalan repetidamente problemas de limpieza/temperatura y azulejos rotos, cortes ocasionales de energía en los ascensores, un gimnasio que necesita mantenimiento y servicios de bar/restaurante que a menudo están cerrados o tienen un horario limitado.

Reseñas de huéspedes relacionadas

8

Martin

22 oct 2025

·

Se alojó 1 noche

The Bar was clised very early. Other than that the hotel was great.

6

graeme

8 feb 2022

·

Se alojó 2 noches

An old tired hotel. Price for room was about right for what it is. Gym - equipment doesn’t work, is old and missing weights. The rooms were spacious and had a desk to work at. Room service and restaurant were closed due to Covid.

6

glynn

28 ene 2024

·

Se alojó 1 noche

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Sharon

29 ene 2024

·

Se alojó 4 noches

Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.

6

Belinda

7 sept 2025

·

Se alojó 1 noche

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.

8

Marilyn

9 jul 2024

·

Se alojó 1 noche

Restaurant is not open at night.

8

Craig

20 sept 2025

·

Se alojó 1 noche

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8 nov 2025

·

Se alojó 3 noches

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

8

Navin

21 ene 2025

·

Se alojó 1 noche

Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.

6

Lesa

4 jun 2025

·

Se alojó 3 noches

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

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Limpieza

Las opiniones son variadas: muchos describen habitaciones y áreas comunes limpias, mientras que otros informan de elementos sucios o desgastados, como alfombras manchadas, moho, insectos y cristalería sucia, además de problemas de limpieza en el spa.

Reseñas de huéspedes relacionadas

4

Lakhwinder

18 may 2023

·

Se alojó 1 noche

Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel

10

Raymond

16 jul 2025

·

Se alojó 4 noches

Clean and great spa facilities the cleaning staff were excellent.

4

Zyander

22 nov 2025

·

Se alojó 1 noche

Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans

10

Errin

2 sept 2024

·

Se alojó 1 noche

I liked the ability to sleep and relax in a well maintained clean environment.

6

Crystal

10 jul 2025

·

Se alojó 2 noches

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

4

Baljinder

12 ene 2024

·

Se alojó 1 noche

On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.

6

Angie

21 abr 2025

·

Se alojó 2 noches

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

8

Warsha

5 ago 2024

·

Se alojó 1 noche

I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.

10

Hinekura

23 dic 2024

·

Se alojó 1 noche

My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.

6

Lesa

4 jun 2025

·

Se alojó 3 noches

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

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Habitaciones

Las camas son cómodas y algunas habitaciones son espaciosas, pero la decoración es anticuada y el mantenimiento varía, con informes de duchas débiles, baños con ducha sobre bañera, habitaciones calurosas o mal refrigeradas y Wi‑Fi irregular.

Reseñas de huéspedes relacionadas

2

changyu

11 may 2025

·

Se alojó 1 noche

Room 114 Poor Wi-Fi signal

8

Winnie

6 oct 2024

·

Se alojó 1 noche

Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.

8

Fredith

28 abr 2025

·

Se alojó 2 noches

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

6

Kayne

4 mar 2025

·

Se alojó 1 noche

The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.

8

Bruce

20 sept 2024

·

Se alojó 1 noche

Generous rooms. Tidy.

8

Craig

20 sept 2025

·

Se alojó 1 noche

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8 nov 2025

·

Se alojó 3 noches

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

10

MYOUNGSUN

1 oct 2025

·

Se alojó 2 noches

We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.

6

Stacey

7 jul 2024

·

Se alojó 3 noches

WiFi was terrible. Hot water was not consistent.

6

Lesa

4 jun 2025

·

Se alojó 3 noches

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Muchos huéspedes encontraron al personal amable y servicial. Sin embargo, el servicio puede ser inconsistente, con falta de personal, recepción lenta o sin respuesta, una negativa a realizar el registro de entrada anticipado y un error de limpieza que dejó una habitación abierta antes de la salida.

Reseñas de huéspedes relacionadas

10

John

3 nov 2024

·

Se alojó 1 noche

Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.

10

Roshni

2 jun 2025

·

Se alojó 1 noche

Location. The room is spacious and clean. Very friendly staff.

6

Kristina

13 jul 2024

·

Se alojó 2 noches

Had to keep asking for towels and amenities.

4

Cynthia

1 mar 2025

·

Se alojó 1 noche

Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.

8

Darren

14 jul 2024

·

Se alojó 2 noches

Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced

6

Jim

24 dic 2025

·

Se alojó 2 noches

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors

6

Koon Poh

6 jul 2025

·

Se alojó 3 noches

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

10

Tisharn

9 ene 2025

·

Se alojó 3 noches

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

10

Jodi

2 oct 2025

·

Se alojó 1 noche

Reasonable rooms, friendly staff and quiet location.

4

Bridget

2 feb 2024

·

Se alojó 1 noche

Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.

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Ubicación

Generalmente conveniente para llegar al centro de la ciudad y a las actividades, con varios que señalan los alrededores tranquilos. Una opinión mencionó que parecía estar más lejos del centro.

Reseñas de huéspedes relacionadas

10

Roshni

2 jun 2025

·

Se alojó 1 noche

Location. The room is spacious and clean. Very friendly staff.

10

jingfei

13 may 2024

·

Se alojó 1 noche

quiet and walkable to shopping and grocery store

10

Clifford

7 sept 2025

·

Se alojó 1 noche

Quiet and convenient

8

Kim

29 jun 2024

·

Se alojó 1 noche

Convienient location, great price, fast friendly check in and lovely clean facilities/room.

8

Craig

20 sept 2025

·

Se alojó 1 noche

Comfortable rooms, great location, the gym equipment needs maintenance,

10

Maria

14 ene 2024

·

Se alojó 2 noches

Clean, close to town, affordable with secure parking.

10

Sarah

26 dic 2022

·

the perfect stop for rotorua - our second time staying here - affordable, very clean, quiet, great staff and heated pool for relaxing swim after journey to get there.

6

Paul

14 feb 2025

·

Se alojó 2 noches

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.

10

Jodi

2 oct 2025

·

Se alojó 1 noche

Reasonable rooms, friendly staff and quiet location.

8

Mikayla

28 ene 2023

·

Se alojó 1 noche

Easy process to check in and out. Average room, comfy beds, close to town.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El restaurante y el bar del hotel a menudo están cerrados o tienen un horario limitado. Las opiniones sobre el desayuno varían de sabroso a pobre o limitado, y algunos huéspedes lo encontraron frío o con una mala relación calidad-precio.

Reseñas de huéspedes relacionadas

4

Daniel

11 nov 2025

·

Se alojó 1 noche

Rummet var väldigt slitet, ventilationen lät väldigt mycket. Det var en väldigt liten frukost som dessutom var kall och utplockad när vi kom inom serveringstid

6

glynn

28 ene 2024

·

Se alojó 1 noche

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Aurélie

28 dic 2023

·

Se alojó 4 noches

Séjour très bien passé. Propreté de la chambre mêle si lhitel paraît ancien. Petit déjeuner très pauvre en variété et quantité pour le prix à payer.

8

Marilyn

9 jul 2024

·

Se alojó 1 noche

Restaurant is not open at night.

8

Martin

6 abr 2024

·

Se alojó 1 noche

Nothing open in the bar or restaurant Nothing like Copthornes in south east Asia

4

Terry

15 oct 2023

·

Se alojó 1 noche

Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.

8

Allira

5 oct 2024

·

Se alojó 1 noche

It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!

10

Tisharn

9 ene 2025

·

Se alojó 3 noches

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

6

Lesa

4 jun 2025

·

Se alojó 3 noches

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

4

Michael

1 ene 2024

·

Se alojó 2 noches

Very tired property, facilities not open (bar, coffee shop).

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	104 US$
febrero	122 US$
marzo	122 US$
abril	109 US$
mayo	98 US$
junio	91 US$
julio	95 US$
agosto	93 US$
septiembre	100 US$
octubre	90 US$
noviembre	96 US$
diciembre	109 US$

DO	LU	MA	MI	JU	VI	SA
1	2 $104	3 $151	4	5 $128	6	7 $95
8 $149	9 $149	10 $108	11 $116	12 $125	13 $111	14 $127
15 $122	16	17	18	19	20 $132	21 $141
22	23 $149	24	25 $139	26 $156	27 $167	28 $150
29 $150	30 $153

Copthorne Hotel Rotorua

Precios para Copthorne Hotel Rotorua

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación superior, 2 camas de matrimonio

Habitación superior, 1 cama de matrimonio

Reseñas de los huéspedes sobre Copthorne Hotel Rotorua

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $103	23 $113	24
25	26 $99	27 $103	28	29	30 $127	31 $170