Is parking available at the hotel?

Yes, the hotel offers covered valet parking for JPY 6500 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately JPY 8855 for adults and JPY 4428 for children.

Does the hotel allow pets?

Yes, pets are allowed at the hotel for a fee of JPY 22770 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about elevators and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Tokyo, within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. It is approximately 2.1 miles from Tokyo Dome and 2.6 miles from Sensoji Temple.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of JPY 13000 per night, and advance request or confirmation is required. Information about cribs is not provided.

Mandarin Oriental Tokyo - Luxury Accommodation

Average nightly price at Mandarin Oriental, Tokyo by month, last 12 months (USD)
Month	Average price
January	$790
February	$821
March	$1,263
April	$1,190
May	$998
June	$952
July	$721
August	$608
September	$729
October	$1,295
November	$1,048
December	$1,125

What guests think

At Mandarin Oriental, Tokyo, guests repeatedly praise warm, attentive service, panoramic city and Mt Fuji views, and a convenient location above the subway, with many also enjoying excellent breakfast, on-site restaurants and bars, and a serene, top-notch spa.

Cleanliness is consistently highlighted. Some note dated room elements, minor maintenance quirks, occasional concierge lapses, limited pool access hours, and sporadic noise. Expect refined luxury with standout service and views in a well-connected location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa facilities receive frequent praise, and the bar and lounge offer impressive city views. Some guests disliked restricted pool hours for non-spa users and found the lounge area small.

Related guest reviews

10

Daisy

Nov 30, 2024

·

Stayed 1 night

Pros: The staff went over and beyond. The bar had incredible views. The bath was huge and amazing. The bed was very comfortable. Overall excellent stay. Cons: It is pricey, but I wish I had stayed longer. Could also do with more vegetarian food options.

10

Catherine

Mar 4, 2024

·

Stayed 3 nights

Such an amazing stay at this hotel! The hotel and service was impeccable - fantastic food, beautiful rooms, the spa is top notch, and everyone who works here was extremely helpful and friendly. Can’t recommend this place enough!

10

Patrick

Dec 5, 2025

·

Stayed 3 nights

Sehr schönes, praktisches und äußerst gepflegtes Zimmer mit großzügigem Raumgefühl und einer beeindruckenden Aussicht auf den Mt. Fuji. Das Personal ist außerordentlich zuvorkommend und herzlich. Unsere Erwartungen wurden weit übertroffen. Das Spa ist wunderschön gestaltet und die Massage-Therapeutinnen gehören zu den besten, die wir je erlebt haben. Insgesamt eines der besten Hotels, wenn nicht das beste, in dem wir bisher gewesen sind.

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10

Wang Fung

Jan 27, 2024

·

Stayed 4 nights

Great location, great spa, great service and great sushi

10

Carol

Feb 25, 2026

·

Stayed 2 nights

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

10

Allison

Feb 23, 2025

·

Stayed 3 nights

There was nothing I didn't like about this hotel. It is fabulous. So relaxing. It was hard to leave it to go out and see Tokyo; I could have stayed there the whole time! We decided that we had the best food of our trip in the Oriental lounge on 2 occasions. Would recommend this hotel to anyone.

10

Louise

Mar 3, 2025

·

Stayed 5 nights

Great location for getting around Tokyo by subway or walking. Lounge area too small and not very inviting. At the prices if this hotel, mini bar items should be included ( except alcohol) .

10

gerald

Jun 12, 2024

·

Stayed 3 nights

If you like service, you will like this hotel. The service is outstanding. The hotel goes out of its way to make you feel at home. We stayed at one of the higher end suites and we welcomed with a very ample fruit basket with some of the best fruit I have ever had. The restaurants try to know you by name. The spa is first class and the sauna has a 30 story view of the city.

2

Steve

Mar 15, 2024

·

Stayed 6 nights

Hotel is a stripped down version of MO. Nothing is included with the room. You have to pay for the spa facility after 9am. They charge $60 for breakfast. They also add a 15% service charge to everything, so you get ripped off on two levels. Room was small and dated. Dirty windows. Service is unacceptable. We were there with another couple who was getting married. The hotel knew this. We also reminded them of the wedding. Their wedding came and went, and the hotel did NOTHING. The morning after we let them know of our disappointment. Only then did they send over some fake rose petals and a bottle of champagne. When we were checking out and were asked about our stay, and we told them about the missed wedding, (among other things), they had the audacity to respond by saying they did something for the wedding. Somehow doing it a day late is acceptable and our complaint wasn't valid to them. This is the epitome of terrible customer service. Zero accountability.

10

Jennifer

Jun 16, 2024

·

Stayed 7 nights

We have stayed at this property twice in the last 2 years . The hotel is beautiful property with stunning views of Tokyo. We found the service has slipped ever so slightly from our initial visit but over all, still an impressive venue. A special thank you of appreciation goes out to Kutari the young gentleman who greeted us each day in the car park. Most helpful and pleasant each and every time we saw him, service with a smile ! One negative regarding policy. The property pool is only available for guests from 6:30 am til 9:30 am. Only guests having a spa treatment booked were entitled to use it after those hours. We feel that’s not a terrific message to send to those paying clients who should be entitled to use the pool as any other hotel would offer.

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Cleanliness

Cleanliness is widely described as immaculate in rooms and common areas. A few note maintenance or upkeep issues such as difficult showers or dirty windows.

Related guest reviews

10

Mei-Ying

Dec 1, 2025

·

Stayed 3 nights

房客一塵不染，清潔人員非常細心貼心。服務人員彬彬有禮，隨時注意客人的需求。令人感覺賓至如歸。

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8

hiroshi

Dec 24, 2025

·

Stayed 1 night

完璧に近いお部屋でしたが、シャワーの調節がやや難しい（面倒）。ブラインドが一部不具合あり。これがー1の⭐️だった。

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10

Ana Paola

Aug 21, 2025

·

Stayed 2 nights

Excellent service from the staff, the hotel room had beautiful views of the city, and the cleanness was superb.

10

TONY

Aug 31, 2024

·

Stayed 3 nights

Everything was perfect. The hotel was classy/ambiance was good/cleanliness was to a tee and felt comfortable in the room. Location was convenient. Staff were very helpful and service was good. If I would find one kink, it would be the shower. Should have sime separation or stopper so that water when showering does not spill all over the bathroom

10

Ramin

Aug 19, 2023

·

Stayed 4 nights

Beautiful clean lobby and rooms with an incredible view. Service staff were amazing. Will definitely stay here again when I return to Tokyo.

10

Rodrigo

Nov 17, 2025

·

Stayed 5 nights

Extraordinario servicio, el hotel impecable. 100% recomendable

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10

Mya

Nov 20, 2023

·

Stayed 3 nights

I recently had the pleasure of staying at the Mandarin Oriental Tokyo Hotel, and I must say it was an exceptional experience from start to finish. From the warm and friendly staff to the impeccable amenities, this hotel truly exceeded all my expectations. Upon arrival, I was greeted with genuine smiles and a seamless check-in process. The reception staff was incredibly helpful, providing me with all the necessary information about the hotel and its facilities. The lobby itself was beautifully designed, creating a welcoming and elegant atmosphere. The room I stayed in was simply stunning. It was spacious, tastefully decorated, and immaculately clean. The comfortable bed and high-quality linens ensured a good night's sleep, and the attention to detail in the room's design was evident. The amenities provided, such as the mini-fridge, coffee maker, and complimentary toiletries, added to the overall convenience and comfort of my stay. One aspect that truly stood out was the hotel's dining options. The breakfast buffet was a delight, but I HIGHLY suggest to ask for the japonese breakfast . The culinary experience at the Mandarin Oriental was truly exceptional. Highly recommended

2

Steve

Mar 15, 2024

·

Stayed 6 nights

Hotel is a stripped down version of MO. Nothing is included with the room. You have to pay for the spa facility after 9am. They charge $60 for breakfast. They also add a 15% service charge to everything, so you get ripped off on two levels. Room was small and dated. Dirty windows. Service is unacceptable. We were there with another couple who was getting married. The hotel knew this. We also reminded them of the wedding. Their wedding came and went, and the hotel did NOTHING. The morning after we let them know of our disappointment. Only then did they send over some fake rose petals and a bottle of champagne. When we were checking out and were asked about our stay, and we told them about the missed wedding, (among other things), they had the audacity to respond by saying they did something for the wedding. Somehow doing it a day late is acceptable and our complaint wasn't valid to them. This is the epitome of terrible customer service. Zero accountability.

10

Carla

Aug 11, 2024

·

Stayed 7 nights

Immaculate. Perfect location. Wonderful attention to detail.

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Rooms

Rooms are often spacious and comfortable with striking skyline or Mt Fuji views, plus excellent beds and soaking baths. Some guests mention dated décor, smaller rooms for the price, and occasional noise from neighboring rooms.

Related guest reviews

10

Giorgia

Aug 11, 2025

·

Stayed 7 nights

Hotel fantastico, colazione eccellente, camera ampia e molto bella con vista spettacolare, cortesia del personale servizio di alto lovello

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8

hiroshi

Dec 24, 2025

·

Stayed 1 night

完璧に近いお部屋でしたが、シャワーの調節がやや難しい（面倒）。ブラインドが一部不具合あり。これがー1の⭐️だった。

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8

Craig

Nov 27, 2025

·

Stayed 3 nights

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh

10

Whitehouse

Feb 6, 2026

·

Stayed 3 nights

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.

10

Daisy

Nov 30, 2024

·

Stayed 1 night

Pros: The staff went over and beyond. The bar had incredible views. The bath was huge and amazing. The bed was very comfortable. Overall excellent stay. Cons: It is pricey, but I wish I had stayed longer. Could also do with more vegetarian food options.

4

Andre

Jul 24, 2024

·

Stayed 3 nights

While the room, location and amenities were really great we had a bad experience. The 3rd night we could hardly sleep as in the room above children were running and jumping around. We contacted guest services but it did not stop. At checkout we raised it again and requested a follow up email which we never received. I expect much more from Mandarin Oriental. Very disappointed.

10

Hironobu

Aug 31, 2022

·

Stayed 2 nights

今まで数多く、都内のホテルを利用しましたが、間違いなく3本指に入ります。残念だったことはただ一つ、フローリングの部分があるからなのか、ドタバタと歩く音が夜中まで聞こえてきました。上下左右、どこからかは分かりませんがたまたまうるさい客の近くだったんだと思いますが。それ以外はスタッフの皆さんの素晴らしい接客に大変満足しました。また必ず利用させていただきたいです。

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8

KOJI

Nov 24, 2024

·

Stayed 1 night

コーナースイートに宿泊して、快晴だったので富士山が綺麗に見れました。1日がの幸せなスタートができました。

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10

Carol

Feb 25, 2026

·

Stayed 2 nights

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

6

Tingfei

Aug 3, 2023

·

Stayed 2 nights

The hotel’s location is fantastic and the view is superb. However, there’s still room for improvement in respect of service. Whenever we requested something, we were attended to in piecemeal fashion. Staff’s level of English may need to be improved. In addition, the bathtub was not equipped with shower gel or shampoo, and there is no TV in the bathroom. The TV also do not have Netflix or Apple TV functions. The theme of the room is also not Japanese enough, for which I cannot tell any visible difference between the room and any room in Mandarin Oriental Hong Kong.

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Service

Service is widely praised as warm, attentive, and proactive across teams, with several mentions of staff going above and beyond. However, there are reports of weaker concierge support and isolated lapses, including slow follow-up and mishandling of a special occasion.

Related guest reviews

10

Rui

Dec 30, 2025

·

Stayed 2 nights

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.

10

Steven

Apr 15, 2025

·

Stayed 4 nights

Mandarin Oriental Tokyo was a fantastic way to begin our Tokyo tour! We stayed here for 4 nights prior to our cruise and absolutely loved the hotel. Staff was professional and delightful to be around, food was great in the restaurants and room service. Rooms were spacious, comfy and clean with amazing views of the Tokyo skyline!

10

Whitehouse

Feb 6, 2026

·

Stayed 3 nights

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.

10

MEGUMI

Feb 12, 2026

·

Stayed 1 night

フロントの日本人の眼鏡をかけた男性の対応が素晴らしかった。最近はどこの国でもスピーディかつ、クールな対応のフロントスタッフがほとんどで、これが流行りなのか？と思っていたが、マンダリンオリエンタルのホスピタリティなのか、それとも彼の人間性なのか、確認してみたいと思えるほどのフレンドリーで誠実な対応だった。

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10

Wilson

Oct 18, 2025

·

Stayed 1 night

Staff was amazing

10

Carol

Feb 25, 2026

·

Stayed 2 nights

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

6

Tingfei

Aug 3, 2023

·

Stayed 2 nights

The hotel’s location is fantastic and the view is superb. However, there’s still room for improvement in respect of service. Whenever we requested something, we were attended to in piecemeal fashion. Staff’s level of English may need to be improved. In addition, the bathtub was not equipped with shower gel or shampoo, and there is no TV in the bathroom. The TV also do not have Netflix or Apple TV functions. The theme of the room is also not Japanese enough, for which I cannot tell any visible difference between the room and any room in Mandarin Oriental Hong Kong.

8

Ziya

Jun 8, 2025

·

Stayed 3 nights

Good hotel, but probably you do not get not what you’d expect from a Mandarin property. The concierge stuff was poor, hotel rooms need an upgrade.

10

Angelo

Nov 13, 2024

·

Stayed 3 nights

An excellent stay! Thank you Jerome and the Concierge Team for making everything go so smoothly. Much appreciated.

10

whitney

Nov 15, 2023

·

Stayed 2 nights

Beautiful property

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Location

Location is consistently rated excellent, with a subway station at the doorstep and easy access to Ginza and other districts, plus a department store next door. One review notes it’s a bit farther from Tokyo Station than some luxury hotels.

Related guest reviews

10

MARIA

Nov 24, 2025

·

Stayed 4 nights

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.

10

Sergei

Apr 19, 2024

·

Stayed 2 nights

Super location, amazing views, 5 amenities. We enjoyed everything, the quality of the room with a stunning view from 30th floor, fantastic choices at breakfast, walkable to amazing restaurants and shopping at Ginza! Service is second to none. Definitely will come back!

10

Aleena

Oct 1, 2024

·

Stayed 2 nights

Such an amazing hotel, great location! The service was amazing, will definitely stay there again!

10

David

Aug 11, 2025

·

Stayed 1 night

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!

10

Kelvin

Jun 12, 2024

·

Stayed 2 nights

I like how convenient the location is. The metro station is right next to the hotel. It takes just 10 mins to go to Ginza. It is also on the line where Omotesando and Shibuya. I also like the bar. Very cool. Classic cocktails with its own creativity and a fine touch of Japanese culture in it. Staff are very helpful. The room is amazing. Looking directly into the metropolis.

10

Paul

Dec 10, 2022

·

Stayed 4 nights

Mandarin Oriental Tokyo remains one of our favourite hotels in Tokyo. The room conditions, after almost 3 years since our last visit, does not disappoint. The service is still top notch (with shoeshine valet service). The concierge is not as knowledgeable as pre-COVID times, probably due to the retirement of some senior staff. Yet, the WhatsApp online service provides excellent support pre-arrival (restaurant bookings and luggage pre-storage) and during our stay (including arrangement of Narita Express train tickets). Morning breakfast time is a bit crowded with a waiting time of over half an hour standing in line. Next time, will consider to have room service instead. Location is excellent with a department store next door and Ginza shopping is only two stops away. Overall experience is still excellent!

10

Mark

Oct 4, 2024

·

Stayed 2 nights

Great hotel with excellent access to metro! Staff was great, and room was very comfortable.

10

Brandon

Mar 12, 2025

·

Stayed 4 nights

Stunning hotel, great location, amazing staff.

10

Keizo

Feb 13, 2025

·

Stayed 3 nights

It’s a bit surprising that the Mandarin Oriental Hotel in Tokyo isn’t as well known as some other luxury hotels near Tokyo Station. Perhaps its slightly more distant location plays a role. However, it was one of the best hotels I’ve stayed at in Tokyo, offering a perfect blend of contemporary elegance and traditional ambiance, along with exceptional service.

10

Carla

Aug 11, 2024

·

Stayed 7 nights

Immaculate. Perfect location. Wonderful attention to detail.

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Dining

Breakfast earns strong reviews and multiple on-site restaurants and bars are highly regarded, from sushi to Italian. A few guests mention difficulty securing reservations or mixed food impressions.

Related guest reviews

10

Rui

Dec 30, 2025

·

Stayed 2 nights

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.

10

Giorgia

Aug 11, 2025

·

Stayed 7 nights

Hotel fantastico, colazione eccellente, camera ampia e molto bella con vista spettacolare, cortesia del personale servizio di alto lovello

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10

Steven

Apr 15, 2025

·

Stayed 4 nights

Mandarin Oriental Tokyo was a fantastic way to begin our Tokyo tour! We stayed here for 4 nights prior to our cruise and absolutely loved the hotel. Staff was professional and delightful to be around, food was great in the restaurants and room service. Rooms were spacious, comfy and clean with amazing views of the Tokyo skyline!

8

gerald

Jun 6, 2024

·

Stayed 2 nights

For a 5 star resort it is a bit tired. Food not great. View of city spectacular

10

David

Aug 11, 2025

·

Stayed 1 night

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!

10

Carol

Feb 25, 2026

·

Stayed 2 nights

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

10

Utshob

Jul 29, 2024

·

Stayed 1 night

The service was amazing as well as the food at sense , they are very accommodating

10

Mya

Nov 20, 2023

·

Stayed 3 nights

I recently had the pleasure of staying at the Mandarin Oriental Tokyo Hotel, and I must say it was an exceptional experience from start to finish. From the warm and friendly staff to the impeccable amenities, this hotel truly exceeded all my expectations. Upon arrival, I was greeted with genuine smiles and a seamless check-in process. The reception staff was incredibly helpful, providing me with all the necessary information about the hotel and its facilities. The lobby itself was beautifully designed, creating a welcoming and elegant atmosphere. The room I stayed in was simply stunning. It was spacious, tastefully decorated, and immaculately clean. The comfortable bed and high-quality linens ensured a good night's sleep, and the attention to detail in the room's design was evident. The amenities provided, such as the mini-fridge, coffee maker, and complimentary toiletries, added to the overall convenience and comfort of my stay. One aspect that truly stood out was the hotel's dining options. The breakfast buffet was a delight, but I HIGHLY suggest to ask for the japonese breakfast . The culinary experience at the Mandarin Oriental was truly exceptional. Highly recommended

10

Allison

Feb 23, 2025

·

Stayed 3 nights

There was nothing I didn't like about this hotel. It is fabulous. So relaxing. It was hard to leave it to go out and see Tokyo; I could have stayed there the whole time! We decided that we had the best food of our trip in the Oriental lounge on 2 occasions. Would recommend this hotel to anyone.

10

KAREN

Nov 13, 2023

·

Stayed 3 nights

Excellent personal service by kind and responsive staff. Will definitely be back. Restaurants were excellent !

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $1,670
4 $1,598	5 $1,542	6 $1,514	7 $1,527	8 $1,990	9 $1,194	10 $1,194
11 $1,197	12 $1,194	13 $2,110	14 $1,316	15 $1,163	16 $1,175	17 $1,354
18 $1,628	19 $1,169	20 $1,195	21 $1,253	22 $1,377	23 $1,493	24 $1,237
25 $1,184	26 $1,381	27 $1,319	28 $1,222	29 $996	30 $1,068	31 $1,128

Su	Mo	Tu	We	Th	Fr	Sa
1 $1,024	2 $1,117	3 $1,047	4 $1,031	5 $1,136	6 $988	7 $1,024
8 $1,058	9 $1,033	10 $1,250	11 $1,176	12 $1,289	13 $961	14 $1,099
15 $1,075	16 $1,561	17 $1,536	18 $1,184	19 $1,272	20 $1,293	21 $1,386
22 $1,502	23 $1,269	24 $1,213	25 $1,091	26 $1,168	27 $1,032	28 $1,088
29 $948	30 $987

Mandarin Oriental, Tokyo

Prices for Mandarin Oriental, Tokyo

Monthly average prices

About this property

Location

Room options

Mandarin Corner Suite King

Deluxe Corner King

Premier Suite, 2 Bedrooms

Mandarin Grand King

Deluxe Premier Twin Room

Deluxe King Room

Presidential Suite

Mandarin Grand Twin

Deluxe Room, Connecting Rooms, Corner

Oriental Suite, 2 Bedrooms

Deluxe Twin Room

Mandarin Suite Twin

Premier Suite King

Mandarin Suite King

Oriental Suite King

Mandarin, Suite, 2 Bedrooms, Corner

Deluxe Premier King Room

Premier Suite, 2 Bedrooms, Corner

Premier Suite Twin

Guest reviews of Mandarin Oriental, Tokyo

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mandarin Oriental, Tokyo

Considering this hotel for your Tokyo trip?

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