Name: City Oasis Inn Townsville, SureStay Collection by BW
Address: 143 Wills Street, Townsville, Queensland, Australia, Townsville, Queensland, Australia
Rating: 8.45

Guest reviews

8.4

Very good

Based on 502 verified reviews

Who stays here?

Business

16%

Couple

43%

Family

25%

Group

7%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across the reviews, City Oasis Inn Townsville, SureStay Collection by BW stands out for friendly, helpful staff and clean spaces in a central, walkable location, though guests also mention compact rooms, limited in-room amenities, and the absence of an elevator.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Neil

22 Dec 2025

·

Stayed 1 night

Very good room and friendly staff.

4

Joseph

26 Nov 2025

·

Stayed 1 night

Dark & dingy. 3 inch cockroach. Enough said.

4

Ian

11 Nov 2025

·

Stayed 4 nights

The room was tiny and the bathroom was barely bigger than a wardrobe, also there was no sink in the bathroom and all teeth cleaning, shaving etc.. had to be done in the small sink in the kitchen.

10

Daniel

8 Nov 2025

·

Stayed 2 nights

Freindly and clean pool was awesome

8

jodi

5 Nov 2025

·

Stayed 1 night

I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time

143 Wills Street, Townsville, Queensland, Australia

Location

With a stay at City Oasis Inn Townsville, SureStay Collection by BW, you'll be centrally located in Townsville, a short 8-minute walk from Castle Hill and 15 minutes by foot from Queens Gardens. This hotel is 0.9 mi (1.5 km) from Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

Catholic Diocese of Townsville(0.1 Miles)

Castle Hill(0.4 Miles)

Perc Tucker Regional Gallery(0.5 Miles)

The Strand Beach(0.6 Miles)

Strand Waterpark(0.7 Miles)

Queens Gardens(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 12:00 to 18:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. Extended parking is available for a fee of AUD 7.5 per night.

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee, approximately AUD 8 to 25 for adults and AUD 5 to 25 for children.

Yes, the property allows pets in specific rooms only, with restrictions. Guests must contact the property directly to arrange bringing pets.

Check-in is from 12:00 PM to 6:00 PM, and check-out is at 10:00 AM. Early or late check-in/check-out may be available for a fee and should be arranged in advance.

The property is centrally located in Townsville, an 8-minute walk from Castle Hill and 15 minutes by foot from Queens Gardens. It is also 0.9 mi (1.5 km) from the Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Cribs are available for a fee of AUD 25 per night, and rollaway beds can be provided for a fee of AUD 33 per night. Advance request or confirmation is required for both.

City Oasis Inn Townsville, SureStay Collection by BW

Amenities

Property description

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