Name: Sheraton Zagreb Hotel
Address: Kneza Borne 2, Donji Grad, Zagreb, Croatia, Zagreb, HR
Price range: US$131–US$359 per night
Rating: 8.63

What guests think

At Sheraton Zagreb Hotel, guests highlight a central, walkable location, spacious rooms with very comfortable beds, and a well-liked wellness area with pool, saunas and gym, while noting ongoing renovations and occasionally inconsistent front-desk service.

Breakfast is widely liked for variety and quality, while some guests find dining service slow or room service pricey. Cleanliness is generally good but there are reports of dated carpets, minor maintenance issues, and occasional housekeeping oversights. Several reviewers warn of loud bass from a nightclub beneath some rooms on weekend nights. Overall, expect a comfortable, central base with strong amenities and some variability in service and room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Wellness facilities with an indoor pool, saunas, and a well-equipped gym are frequently praised; some note crowding or cleanliness lapses, and renovations have occasionally disrupted access routes. An on-site bar and Italian restaurant are appreciated, and the underground garage is convenient but expensive.

Related guest reviews

10

Richard

16 Apr 2025

·

Stayed 4 nights

Excellent hotel, highlight was the gym and sauna / spa. Highly recommend this for both business and leisure trips. Ideally situated for exploring the centre as well

10

Carl-Johan

25 Aug 2025

·

Stayed 1 night

Good location, wellness with bath was perfect.

10

toshiaki

3 Sept 2025

·

Stayed 2 nights

地下駐車が便利。

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10

Milan

15 Jul 2025

·

Stayed 4 nights

We had a fantastic 5-star stay at the Sheraton Zagreb. The location is excellent—just a short 10-minute walk to Ban Jelačić Square, making it easy to explore the heart of the city. The hotel offers great amenities; we especially enjoyed the indoor swimming pool, gym, and spa area, all of which were well-maintained and relaxing. We also opted for the breakfast buffet, which was both convenient and offered a nice variety of options. The staff was genuinely friendly and helpful throughout our stay. We liked it so much that we booked another night for the day before our departure back to the U.S. Would absolutely stay here again!

10

Victor

16 Jul 2025

·

Stayed 3 nights

An immaculate modern comfortable hotel a 5 min walk to the center of the city, trains & buses with impeccable service at an incredible good price. Maja at the front desk was fantastic as were both drivers the hotel arranged to take us to and from the airport. Great gym, pool, buffet breakfast. I couldn’t imagine staying anywhere else in the future.

8

Olivier

15 Nov 2024

·

Stayed 5 nights

Everything good but rooms already a bit old. For a five star hotel it should be a must of having Electric Car Charger in the garage. Outside are some but always full having no chance to charge.

10

Marco

30 Aug 2025

·

Stayed 3 nights

Het zwembad was erg slecht aangegeven in de bewijzering

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8

Anshuman

28 Feb 2023

·

Stayed 4 nights

Hotel undergoing renovations, restaurant is closed. Bar serving food though.

10

Catherine

1 Oct 2024

·

Stayed 2 nights

This is a good hotel with an excellent spa, varied breakfast and friendly staff.

10

Lucas

6 Aug 2025

·

Stayed 2 nights

Muito bem localizado, quarto amplo, camas confortáveis, bom chuveiro e bons amenities. A piscina coberta é ótima e a academia é de primeira, nem parece academia de hotel. O café da manhã é bem farto, e é o melhor que estive na Europa. Recomendo fortemente para todos.

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Cleanliness

Most guests find rooms and common areas clean, but repeated comments cite dated or stained carpets, occasional bathroom mold or leaks, and housekeeping oversights like missing towels, unrefilled amenities, or early disturbances despite “Do Not Disturb” signs.

Related guest reviews

6

Everton F

4 Jan 2025

·

Stayed 2 nights

Il personale non era molto cortese, i cuscini erano pessimi, la "pulizia" camera fa solo il letto perché non hanno cambiato neanche le tazze che abbiamo utilizzato. Poi la luce di entrata della camera non si spegneva, ci hanno detto che mandavano qualcuno a sistemare e nessuno è venuto. La colazione era buona e abbondante e la struttura era in una buona location.

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4

Sina

17 Nov 2024

·

Stayed 2 nights

Booked a king bed, got 2 single beds with no explanation (even after raising the issue). Main Shower head wasn’t working, shower screen was leaking and the toilet was initially nit cleaned properly.

10

Leo

20 Oct 2025

·

Stayed 7 nights

Friendly staff and very clean.

8

Fahima

31 Aug 2025

·

Stayed 3 nights

De hotelkamer rook sterk naar dierenurine en het tapijt was oud en onfris. Het zou beter zijn als het hotel erop let welke gasten met huisdieren verblijven en die kamers apart aanbiedt. Gasten zonder huisdieren zouden een frisse en schone kamer moeten krijgen, in plaats van een kamer die duidelijk door dieren is gebruikt.

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10

Zenid

24 Nov 2025

·

Stayed 3 nights

Clean room, great WiFi. friendly yet professional staff. Very helpful with my mom's birthday, cake, nice personal touch with birthday wishes and letter.

6

thierry

7 Feb 2024

·

Stayed 2 nights

Le personnel est tres bien, aussi bien au bar, que au petit dejeuner. Il sont tres serviables et souriants. Les chambres sont veillottes, et les douches sales (joints moisis, pommeau de douche branlant). Les chambres sont egalement assez bruyantes.

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8

Dragos

14 Jun 2025

·

Stayed 1 night

The hotel is clean and located relatively close to the center. The breakfast is varied and delicious, which is an advantage. A big disadvantage is the parking, which, although it has many places, has a very high rate: 20 euros per day or 2 euros per hour. In the vicinity of the hotel, parking costs 13 euros per day. We asked the Sheraton hotel staff about the rates in the city before we parked there and were told that they are uniform everywhere, which does not seem like an honest explanation. There are other hotels that offer similar conditions at more affordable prices, have parking included or cheaper and are even better positioned. It would be ideal if the reception staff paid more attention to the needs of the customers. I must mention that we have extensive experience in the tourism industry.

4

Vincentius

27 Nov 2025

·

Stayed 3 nights

Das zimmer war alt und duschraum war teilweise kaputt. Ein behälter mit medizin wurde beim putzen weggeschmissen. Teppichboden ist auch nicht mehr standard. Fenster waren schmutzig und blicken auf alte gebauden.

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10

Lucas

6 Aug 2025

·

Stayed 2 nights

Muito bem localizado, quarto amplo, camas confortáveis, bom chuveiro e bons amenities. A piscina coberta é ótima e a academia é de primeira, nem parece academia de hotel. O café da manhã é bem farto, e é o melhor que estive na Europa. Recomendo fortemente para todos.

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10

Alain

25 Sept 2023

·

Stayed 1 night

Being wake-up at 8:00 am and ask by the lady who clean the room to get out.When I have put the sign do not disturb

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Rooms

Rooms are generally spacious with very comfortable beds and reliable Wi-Fi, though decor ranges from modern to dated and some feel small or worn. Weekend noise from a nightclub beneath certain rooms is reported, and a few note awkward bathroom layouts or minor defects.

Related guest reviews

4

Hirotsugu

23 Nov 2025

·

Stayed 2 nights

We stayed for two nights—Thursday and Friday. The room was good, with a clean bathroom and a firm mattress. The hotel staff also helped with our medical needs. The first night went really well. However, our room was located directly above a night club, and we felt vibrations from the throbbing bass sounds until 4:00 a.m. on Friday night / Saturday morning. We called the front desk, but they said there was nothing they could do. It seems the building is shared with multiple businesses. I also mentioned this upon check-out, but I received a very mechanical apology, and the staff member told me she would inform the landlord. If they were already aware of this issue, the hotel should not have assigned that room—especially for a Friday night. If anyone stays at this hotel on a weekend, make sure your room is not above the club.

10

Catherine

10 Sept 2025

·

Stayed 3 nights

Beds are very comfortable. Hotel is located so that you can explore Zagreb

10

Natalie

4 Aug 2024

·

Stayed 1 night

Our room was upgraded to the executive level, and it was a beautiful large room with a very comfortable and luxurious bed.

2

Oliver

6 Jun 2023

·

Stayed 3 nights

In dem Gebäude des Sheraton in Zagreb ist ein Nachtclub und dieser hatte die Nacht der lauten Bässe. Die Musik war so laut, dass ich nicht schlafen konnte. Um 2400 habe ich dann über Telefon die Guest Hotline oder wie immer das heißt angerufen. Da habe ich dann einen Mitarbeiter des Hotels erreicht und ihn gebeten, für Ruhe zu sorgen, da es Mitternacht ist und ich irgendwann schlafen möchte. Dort erfuhr ich, dass die lauten Bässe und das Geschrei von einem in dem Gebäude beindlichen Nachtclub stammen und sie nichts machen können. Der Mitarbeiter machte keinen Vorschlag und wirkte absolut uninteressiert. Um 0300 morgens ging ich dann zur Rezeption. Die Mitarbeiter dort waren freundlicher und boten mir ein anderes Zimmer an, aber es war schon 0300 und um 0600 musste ich bereits wieder aufstehen - also habe ich in der Nacht in einem angeblichen 5 Sterne Hotel 2 Stunden geschlafen. Bei Abreise habe ich mit einer sehr netten Managerin des Hotels gesprochen. Sie konnte mir aber auch nicht erklären, warum ich den Raum über der Tanzfläche bekommen habe, wenn andere Räume frei sind und das Problem bekannt. Oder warum mir um Mitternacht nicht schon ein anderer Raum angeboten wurde? Ich war jahrelanger Sheraton Stammkunde überall auf der Welt, aber das Sheraton in Zagreb hat mir die Illusion einer vertrauenswürdigen Hotelkette genommen. Für mich das mit Abstand schlechteste Hotel, in dem ich in den letzten 10 Jahren war. Absolut keine Empfehlung und den Preis nicht wert.

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8

Charina

16 Oct 2023

·

Stayed 1 night

Fantastic location - within walking distance of everything that you'll want to see within Zagreb. Hotel was clean and updated, however, the room that we got was one of the few that weren't updated. Still, it was clean, spacious and comfortable.

8

Paul

24 May 2025

·

Stayed 2 nights

Small and tired rooms, staff ratio was low in the evening and therefore not as responsive but otherwise they were excellent and breakfast good

10

Zenid

24 Nov 2025

·

Stayed 3 nights

Clean room, great WiFi. friendly yet professional staff. Very helpful with my mom's birthday, cake, nice personal touch with birthday wishes and letter.

8

Fernando

15 Aug 2025

·

Stayed 2 nights

Hotel ok, fiquei em uma suíte: confortável, mas precisa de renovação.

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10

Raymond

12 Jun 2025

·

Stayed 1 night

Stayed three nights June 2025. Room was comfortable with nice view over the street. Bed was great, top TV, nice couch and electronic safe. Shower over bath a bit difficult. Easy walk to old town and shops. Dinner at Tomasino restaurant was excellent

10

RENE

19 Oct 2025

·

Stayed 2 nights

The room was faily big, the staff are helpful and friendly.

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Service

Service sentiment is mixed: many describe friendly, professional, and helpful staff, but others report slow or understaffed check-in, unwelcoming or rude interactions, phone calls going unanswered, or being asked for tips.

Related guest reviews

10

Joseph

4 Apr 2025

·

Stayed 1 night

Safe personnel were very friendly and professional, especially Nina.

8

Vijay

2 Oct 2025

·

Stayed 1 night

Hotel, in general, is quite nice. Good room size and clean. Apart from the very rude check in receptionist - remainder of staff (including room cleaning staff) have been very good.

10

Selwyn

27 Nov 2025

·

Stayed 3 nights

Excellent condition. Staff very friendly & helpful

6

Khondaker

6 Feb 2025

·

Stayed 3 nights

Rude and robotic behavior at the check in. No smile in return by any of the staff at the lobby area.

4

Loan Ngoc Tuong

28 Sept 2025

·

Stayed 4 nights

Negative; The staff/front desk response was terrible. Calling from room to front desk was rarely picked up. Complementary coffee was not provided everyday. The view from our room (2nd floor, last room on the left) was unpleasant. Positive: the female employee working at the concierge desk was very helpful. Sheraton could be better.

10

Peter

26 Feb 2025

·

Stayed 1 night

Good location and great staff

4

Anthony

6 Aug 2025

·

Stayed 2 nights

They don’t have enough staff on reception. Initially one person at checkout time. Who was a trainee. Check in wasn’t much better. We had to ask the concierge to get more staff out. Then they kept coming and going, doing nothing for another 5 minutes. Also couldn’t get laundry done on a Tuesday.

10

Zenid

24 Nov 2025

·

Stayed 3 nights

Clean room, great WiFi. friendly yet professional staff. Very helpful with my mom's birthday, cake, nice personal touch with birthday wishes and letter.

4

Martin

18 Oct 2025

·

Stayed 1 night

Check in was very slow. Only 2 desks open when 6 guests were waiting to check in

10

Nicholas

7 Oct 2025

·

Stayed 4 nights

Big thanks to Igor and Petra who corrected the misunderstanding we had.

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Location

Widely praised for a central, walkable base near the main square, Old Town, and tram links; some guests find the immediate area a bit gritty despite the convenience.

Related guest reviews

10

Raymond

14 Sept 2025

·

Stayed 4 nights

Nice hotel walking distance to most tourist attractions.

10

Michael Anthony

18 Oct 2025

·

Stayed 6 nights

Great location in the center of the city. Only a few minutes walk to the main square with a ton of shops and places to eat!!!

10

Ashkan

22 Jul 2023

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Stayed 2 nights

Good location

10

Lauren

20 Sept 2024

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Stayed 1 night

Great hotel in good location. Great restaurants near by, easy walking to Lower and Upper town.

8

Jackson

16 Oct 2025

·

Stayed 1 night

Walkable to main square with lots of food and sights.

10

Joachim

20 Aug 2025

·

Stayed 5 nights

Zentral gelegen, gut angebunden und ein perfekter Service!

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10

Christoph

26 Jul 2025

·

Stayed 2 nights

Zentral gelegenes Hotel aber trotzdem gut erreichbar. Als Ausgangspunkt für einen Besuch der Stadt perfekt. Sehr geräumiges Haus mit freundlichem Personal. Sehr reichhaltiges Frühstück.

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10

Beinan

17 Nov 2024

·

Stayed 3 nights

Very good location. Easy walking / public transport.

8

Elizabeth

6 May 2023

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Stayed 1 night

Hotel was very central. Could walk to most things.

10

Edmond

30 Sept 2024

·

Stayed 2 nights

Close to light rail. 12 minutes walk to the heart of the city.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently highlighted for variety and quality, and the on-site Italian restaurant and bar draw positive remarks. Downsides include slow breakfast service or refills, occasional closures during renovations, uneven food quality, and room-service prices that feel high.

Related guest reviews

10

Kathy

17 Jun 2025

·

Stayed 1 night

We had a 1 night stay in this luxury hotel. The room was spacious and lucurious. A nice swimming pool and a sauna. The breakfast is outstanding compared to others. The hotel is enormous and accepts tourbuses. As a result, the breakfast room can be hectic. Go early.

10

Garry

17 Oct 2024

·

Stayed 3 nights

We loved this hotel, great area, staff excellent. Although we couldn’t find any prices online for the restaurant, which would normally be a deterrent, we chanced it and it was great food, reasonably priced with an Italian flair.

6

Graham

11 May 2025

·

Stayed 1 night

No breakfast included. People looking in at you when opening window. Bar pours light

8

Anshuman

28 Feb 2023

·

Stayed 4 nights

Hotel undergoing renovations, restaurant is closed. Bar serving food though.

10

Hossein

26 Jun 2025

·

Stayed 3 nights

Great clean modern hotel. Breakfast is amazing.

8

Nasser

12 Sept 2023

·

Stayed 5 nights

Overall good. More attention should be given to refilling breakfast platters. Concern about using a low-end plastic handed knife for cutting bread. The knife swings like a rubber (does not cut well and UNSAFE).

10

Francesco Bruno

27 Aug 2025

·

Stayed 2 nights

Great hotel we always stay here when in Zagreb. Friendly staff, great food and staff at +More bar within hotel (club sandwich a must try) for a casual drink and food. Walkable to centre. 100% recommended

10

Visnja

1 Aug 2024

·

Stayed 3 nights

Nice sauna and pool area and practically empty. Breakfast service could be better. Most people don't know they can order from the menu because menus are not freely given. We had to ask for one every morning. There was a leak in our bathroom (from the ceiling) for 2 days and finally on the second day we were given another room. All in all we would come back for the pool. But Hotel Esplanade is still nicer and has better service.

10

Lucas

6 Aug 2025

·

Stayed 2 nights

Muito bem localizado, quarto amplo, camas confortáveis, bom chuveiro e bons amenities. A piscina coberta é ótima e a academia é de primeira, nem parece academia de hotel. O café da manhã é bem farto, e é o melhor que estive na Europa. Recomendo fortemente para todos.

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8

Freddy

26 Mar 2025

·

Stayed 2 nights

Excelente ubicación . Buenas instalaciones sin embargo pésimo sabor en comidas . El desayuno abundante y buen aspecto . La comida a habitación de igual manera

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$122
March	US$125
April	US$150
May	US$206
June	US$194
July	US$135
August	US$175
September	US$317
October	US$193
November	US$153
December	US$170

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $209	9 $234	10	11 $193	12 $193
13 $192	14 $210	15 $210	16 $303	17	18 $252	19 $191
20 $191	21 $211	22 $211	23 $359	24 $349	25 $306	26 $192
27 $191	28 $188	29 $211	30 $292

Su	Mo	Tu	We	Th	Fr	Sa
				1 $260	2 $191	3 $193
4 $192	5 $211	6 $213	7 $246	8	9 $191	10 $265
11 $193	12 $222	13 $213	14 $227	15 $271	16 $191	17 $175
18 $172	19 $188	20 $206	21 $195	22 $211	23 $191	24 $162
25 $169	26 $170	27 $181	28 $200	29 $188	30 $131	31 $131

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About this property

Location

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Who stays here?

What guests think

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