Is parking available at the property?

Nearby parking is available for EUR 40 per day, located approximately 656 feet away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately EUR 20 for adults and EUR 10 for children. Children aged 3 and younger eat free breakfast.

Are pets allowed at the property?

Pets are allowed at the property with a fee of EUR 30 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 12:00 AM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Is there an airport shuttle service available?

An airport shuttle service is available for a fee of EUR 55 per vehicle. This service can be arranged 24 hours a day.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas and rooms. However, specific features may vary, so contacting the property for details is recommended.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Rome, within a 10-minute walk of the Baths of Diocletian and Basilica di Santa Maria Maggiore. It is approximately 0.8 miles from the Palace of Expositions and easily accessible via public transport.

What are the policies for guests staying with children?

Children are welcome at the property. Children aged 3 and younger can stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 50 per day. Advance request or confirmation may be required.

Best Western Plus Hotel Universo in Rome

Average nightly price at Best Western Plus Hotel Universo by month, last 12 months (USD)
Month	Average price
January	$149
February	$175
March	$241
April	$292
May	$345
June	$298
July	$211
August	$165
September	$350
October	$401
November	$230
December	$180

What guests think

Best Western Plus Hotel Universo earns praise for its convenient Termini‑area location, clean comfortable rooms, and an excellent, varied breakfast; many also enjoy the rooftop bar with city views and the handy filtered‑water dispensers on guest floors.

Room size and noise vary: some stay in spacious, modern spaces, others note compact layouts, thin walls or hallway noise, and occasional air‑conditioning issues. Recurring maintenance complaints include shower drainage or leaking doors, weak water pressure, and occasional plumbing smells. Service is usually warm and efficient, but a few guests report inconsistent front‑desk responses and confusion about a 3% tip requested at checkout. Overall, expect a convenient, well‑kept city base with standout breakfasts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar/restaurant is a popular feature with city views, though it was closed during some stays for seasonal maintenance. Guests appreciate filtered‑water dispensers on guest floors.

Related guest reviews

10

Sandra

Oct 25, 2024

·

Stayed 6 nights

Excelente hotel, bien ubicado a unos 8 minutos caminando a la terminal de trenes Termini, habitaciones con camas muy cómodas, te dejan botella de agua que puedes rellenar en una máquina, estás se encuentran a nivel de donde están los elevadores en cada piso, muy conveniente, el bufet de desayuno muy variado, ampliamente recomendable

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10

Laurie

Oct 18, 2024

·

Stayed 1 night

Their breakfast buffet was excellent. Wide variety for all. They also have rooftop dining and bar with great food with great views.

8

Susan

Nov 27, 2024

·

Stayed 2 nights

Liked the location easy to get hop on hop off Was not happy to find out rooftop closed for season Christiano at front desk was amazing

10

Dawn

Sep 29, 2025

·

Stayed 2 nights

Everyone was friendly, helpful and hotel very nice. We enjoyed rooftop bar very much

10

SEAN

Sep 19, 2025

·

Stayed 1 night

Excellent hotel great bar on the roof . staff helpful and friendly.Room was nicely laid out bathroom was good size with a bidet

6

Keith

May 6, 2025

·

Stayed 4 nights

We booked this hotel because of the roof top bar. When we arrived we were informed that the roof top bar was not available because of maintenance. The management did give us a 10% reduction on the room rate.

10

Karen

Jul 21, 2025

·

Stayed 2 nights

We stayed at this hotel upon returning from a cruise. The check-in & check-out was quick and efficient. The front staff was very helpful securing our transportation needs. The room was extremely comfortable, large & very clean. The hotel had a beautiful rooftop bar and restaurant where we enjoyed a wonderful dinner with a gorgeous city view. They also had a delicious breakfast buffet. We will definitely stay here again when in Rome.

10

Kim

Nov 2, 2024

·

Stayed 3 nights

The breakfast was excellent. Loved the rooftop bar. The location was convenient near the station and walkable to Trevi/Spanish Steps/Colosseum. Staff was friendly and helpful. Room was quiet, clean and comfortable. Thank you!

10

SEAN

Sep 19, 2025

·

Stayed 1 night

Excellent hotel nice rooms great rooftop bar.Staff very helpful

10

nathaniel

Oct 10, 2024

·

Stayed 1 night

Awesome stop if staging in Rome! Friendly staff awesome location. Great rooftop bar, walking distance to trains stations and metros!

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Cleanliness

Rooms and common areas are frequently described as very clean. However, recurring maintenance and hygiene complaints include shower leaks or poor drainage, weak water pressure, occasional odors, and sporadic housekeeping misses.

Related guest reviews

10

Jak

Nov 13, 2025

·

Stayed 3 nights

Room large, very clean. Staff was friendly, tons of food options within walkable distance.

4

Kiley

Jun 14, 2025

·

Stayed 2 nights

Rooms are really tiny, showers are terrible. The shower head floods the whole bathroom and the drain doesn’t drain water fast enough. Star Hotel next door was way better and bigger for cheaper.

10

Michael

Oct 9, 2025

·

Stayed 3 nights

Clean room

4

Balbinder K

Oct 1, 2025

·

Stayed 3 nights

Hotels needs to improved our shower and sink water did not drain properly and toilet made a lot noise everyone flushed and water sound for while

10

Sun Young

Feb 21, 2025

·

Stayed 5 nights

Very clean and spacious. Will stay here again for our next trip

8

jing

Apr 25, 2025

·

Stayed 3 nights

The room is big and comfortable, staff friendly. Convenient location close to the railway station and pretty easy to get to attractions, some good restaurants nearby. Seems our room is not vacuumed evertyday as we can see small paper fragments on the floor after cleaning. Also sometimes you hear noises in the hallway. At checkout they asked 5 euros for tips per day, though it does not seem to be mandatory.

4

Jessica

Aug 8, 2024

·

Stayed 3 nights

Expensive but smelly hotel in a good location next to the Termini train station with lovely building but small, overpriced rooms; ours reeked of sewage gas that emanated from the toilet night and day. The room was also not just small, cramped and cluttered - but had an unusual overhang of drywall over the bed upon which anyone over 5 feet tall (approx 1.5 meters) would hit their head when they sit down. The staff tried to be helpful but English skills were minimal and spotty. The restaurant service [bar and food] personnel were awful, annoyed at being asked for a plate or fork - or just nonexistent, watching TV and avoiding the table. The food was fair. Not good value for the money.

6

Mengting

Nov 10, 2025

·

Stayed 2 nights

The room service is meh. And the hair dryer couldn’t handle two people blowing time. The shower door is old and doesn’t close all the way so water leaks out. But no major unacceptable problem. They let you store the luggage which is great.

8

Patrick

Oct 1, 2025

·

Stayed 3 nights

The shower was awful.

10

Anne

Apr 27, 2025

·

Stayed 1 night

Very clean room, quiet, comfortable beds

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Rooms

Rooms range from spacious modern layouts to compact singles; beds are generally comfortable. Noise and A/C performance are mixed, with some reporting thin walls or hallway/rooftop noise and others finding rooms quiet.

Related guest reviews

10

Stacey

Nov 3, 2025

·

Stayed 2 nights

Quick check in, quiet hotel and clean

8

Cheriyan

Jul 30, 2025

·

Stayed 2 nights

Air conditioning needs update . Otherwise it’s good place

2

lutz

Nov 26, 2025

·

Stayed 2 nights

The Room I booked was very small, same size then the bathroom. With a single Bed Room 641( I can sent you Pictures) opened the curtains and had the solid wall in front of my window! Went to the front Desk showed the nice Pictures advertised on Expedia! Ask for different room, with tween bed. No upgrades! Charged me$160.- extra for a regular Room with king size Bed. Poor advertising and Best western Plus could up grade for less! Did Not spent any money in there Restaurant ! Very disappointed in Hotel Universo Front Desk Management ! Regarding Room change and charges ( I paid in chase asap.

6

Fabrice

Nov 27, 2025

·

Stayed 1 night

Too noisy. Avoid 7th floor. Restaurant at 8th floor is a nightmare for your sleeping. 731 is next to elevator…

10

Ricardo

Oct 22, 2025

·

Stayed 3 nights

Very good option to stay in the Monti area in Rome, this is a well kept building hotel with nice modern large space rooms with all the services available, 500 yards away from Roma Termini train station and walkable distances to many attractions including just a 15 minutes walk to the Coliseum, 20 minutes walk to Trevi and a lot of dinning options, went there my wife and I we definitely stay there again

10

Barry

Jun 13, 2025

·

Stayed 2 nights

Close to train station. The room was compact but clean.

10

Muriel

Dec 23, 2024

·

Stayed 3 nights

We had a family room, 1 queen and 1 single. Surprisingly, the room also had 2 bathrooms! This hotel is an easy walk from the train station and also allows easy access to the subway. The property is very clean, staff are friendly and helpful and there is a good buffet breakfast available. No hesitation in recommending it.

8

YASUKI

Sep 22, 2025

·

Stayed 2 nights

清潔で、スタッフがフレンドリー壁が薄いのか、隣の話声が聞こえる

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10

Erin

May 17, 2025

·

Stayed 3 nights

Nice modern hotel. Very good breakfast buffet. Friendly staff. Very comfortable bed and pillows.

10

Nick

Aug 11, 2024

·

Stayed 3 nights

As our first time in Rome we had no clue where to go. The fact this hotel was a 2 minute walk to the main train station, and had amazing food options within a 30 second to 5 minute walk was fantastic. Location is amazing and couldn’t imagine being in a better spot. Room AC seemed slow at first to cool down too but every time we came back to the room it was very cool at 17 or 18 degrees. The rooftop bar was a very nice place to go in the evening to have a drink and overlook Rome. Staff were friendly and had a good menu. Staff was extremely nice, friendly and very accommodating for all our requests. Highly recommended and would definitely stay here again.

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Service

Service is widely described as friendly, helpful and efficient, with easy check‑in and staff arranging transport or resolving issues. A minority report inconsistent front‑desk responses or tone and confusion over a 3% service tip requested at checkout.

Related guest reviews

6

Riziel

Sep 29, 2025

·

Stayed 3 nights

The property is convenient, near the Rome Termini, surrounded with restaurants and convenience stores. However, the front desk does not pick up multiple times when I called. I go down the lobby and no one is at the front desk - all on a break smoking outside. When I checked out, they told me mandatory 3% tip was added on my bill. I was puzzled. Then I overheard another hotel staff saying tip is not mandatory. They need to train their front desk staff to have the same consistent message. Tips are earned, why should that be mandatory?

10

Peter

Oct 1, 2025

·

Stayed 2 nights

The staff was very helpful and kind. No issues at all

10

Lloyd

May 14, 2025

·

Stayed 2 nights

Great Hotel! The location is very good, close to Termini Station. There are many good restaurants all around the hotel, we ate at one the desk recommended and it was great. All desk staff were great, giving us lots of info and setting up transportation to the airport for us when leaving. Would definitely stay there again

8

young

Sep 28, 2024

·

Stayed 1 night

It is a very convenient and busy place. The place is full with tourists in and out all day long. The staffs was not very friendly and helpful. It seems they are tired of being asking questions from their guest. I wasn’t impressed by their attitude toward guests. I would not stay here again.

8

Leo

Oct 21, 2025

·

Stayed 3 nights

Room was a bit cramped for 3 adults. Was a little taken back when asked for a tip twice when checking out. ( Stayed there 3 times while we were in Italy). I have not come across this before and was not asked at any of the other hotels we stayed at in Italy..

10

Michael

Sep 22, 2025

·

Stayed 4 nights

Very helpful, attentive staff! Wonderful breakfasts, great air-conditioning.

10

Roxanne

Nov 1, 2025

·

Stayed 3 nights

The lobby and rooms were very nice. Staff was super friendly and helpful. Convenient location. Would definitely stay here again.

6

Hsien

Apr 27, 2025

·

Stayed 3 nights

Some staff at the reception desk were not courteous, rudeness would be a more precise description.

10

Laurie

Mar 21, 2025

·

Stayed 5 nights

Everything was perfect, from being able to check in a bit early after a long flight, to being able to relax before heading to our next destination. Staff went above and beyond. Front desk staff was always available to help and answer questions. One of the managers made sure to greet us to make sure everything went well. Breakfast had many options for me, someone who has many restrictions on food. Room was very clean and had lots of room for me and my son.

8

mariko

Jan 8, 2026

·

Stayed 2 nights

スタッフが皆感じ良く、対応も迅速で気持ちよく過ごせました。

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Location

Exceptionally convenient near Termini for metro, buses and airport links, with many restaurants and several sights walkable. Some guests find the immediate station area busy or less appealing.

Related guest reviews

10

Manton

Oct 26, 2025

·

Stayed 5 nights

Close to train station and many restaurants

8

Teresa

Nov 2, 2025

·

Stayed 4 nights

The location is close walking distance to Termini station with several dining options close by. We especially liked caffe Washington just steps away. The room was clean and service was great we had a couple minor issues and they were dealt with immediately. As far as proximity to the major attractions they are half hour to an hour walk but there are 2 metro stations that were less than 10 minutes away.

10

Tony

Sep 28, 2025

·

Stayed 2 nights

Clean and very convenient in the city center.

10

Vadim

Jan 19, 2026

·

Stayed 1 night

nice spacious rooms, great location if you travel by trains. personal very helpful and friendly

8

Christian Walter

Jun 6, 2025

·

Stayed 4 nights

Die Nähe zum Bahnhof sowie die Lage zu vielen Sehenswürdigkeiten, die Fussläufig erreichbar sind, zeichnet dieses Hotel besonders aus.

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8

HockEng

Sep 19, 2025

·

Stayed 3 nights

Very happy with location of property. Best Western Universo name easily recognized by taxi drivers, who had no difficulty in taking us back to hotel

10

Rajesh

Jan 18, 2025

·

Stayed 4 nights

Hotel is walking distance from Roma Termini but the street is away from seedy areas around the station. We walked to Trevi fountains, Colloseum & Spanish steps . There were number of dining options around . Our room was generous in size and provided a very comfortable stay. The lady at reception who check us in & out was friendly and efficient, we would recommend the hotel as an excellent option for short/long stay in Rome.

10

philip

Jul 15, 2025

·

Stayed 2 nights

Very good hotel in great location

10

Robert

Aug 1, 2025

·

Stayed 2 nights

Beautiful hotel in a very convenient location.

6

Suzanne

Oct 16, 2025

·

Stayed 2 nights

It was close to Termini station but that’s about all i can say about the area. We were inly there for two nights.

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Dining

Breakfast consistently earns high marks for variety and quality, with made‑to‑order eggs noted in several reviews. The rooftop bar/restaurant offers great views, though food and service are occasionally average or the venue closed seasonally.

Related guest reviews

10

William

Dec 11, 2025

·

Stayed 2 nights

Great neighborhood, close to the train station and lots of wonderful options for dining. Breakfast was outstanding, made to order egg station was a nice bonus.

10

Dawn

Sep 29, 2025

·

Stayed 2 nights

Everyone was friendly, helpful and hotel very nice. We enjoyed rooftop bar very much

10

Randall

Jul 3, 2025

·

Stayed 2 nights

Fantastic breakfast buffet. Great front desk staff. Willing to go above and beyond for each guest.

10

Colleen and Daniel

Sep 8, 2025

·

Stayed 3 nights

The buffet breakfast and staff who worked the breakfast area were amazing!

10

Robyn

Sep 27, 2025

·

Stayed 4 nights

The spacious room was state-of-the-art with comfortable bedding, great climate control and beautiful bathroom with bathrobes. Breakfast each morning was well worth the Eur 18, with many deliciously prepared options on the buffet. The rooftop restaurant served great food and wine, witha full bar and great views. Staff was helpful. When I return to Rome, I will stay here again.

10

luiz antonio

Oct 31, 2025

·

Stayed 5 nights

Cafe da manha fantastico

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10

ester

Jun 2, 2025

·

Stayed 1 night

Amazing hotel, convenient location. Great breakfast

10

Michael

Sep 22, 2025

·

Stayed 4 nights

Very helpful, attentive staff! Wonderful breakfasts, great air-conditioning.

10

Laura

Oct 20, 2024

·

Stayed 1 night

Excellent breakfast. Nice rooms.

10

Brenda

Sep 1, 2025

·

Stayed 4 nights

Room for large, breakfast was a little expensive, but it was wond wonderful with lots to choose fromextensive

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $485	10 $317
11 $285	12 $437	13 $423	14 $407	15 $444	16 $355	17 $379
18 $299	19 $361	20 $431	21 $509	22 $361	23 $399	24 $352
25 $272	26 $408	27 $436	28 $468	29 $305	30 $281	31 $290

Su	Mo	Tu	We	Th	Fr	Sa
1 $236	2 $265	3 $273	4 $307	5 $306	6 $240	7 $268
8 $200	9 $273	10 $232	11 $224	12 $199	13 $275	14 $191
15 $174	16 $175	17 $192	18 $190	19 $273	20 $236	21 $186
22 $142	23 $199	24 $199	25 $203	26 $191	27 $191	28 $174
29 $158	30 $166

Best Western Plus Hotel Universo

Prices for Best Western Plus Hotel Universo

Monthly average prices

About this property

Location

Guest reviews of Best Western Plus Hotel Universo

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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