Relais Hotel Antico Palazzo Rospigliosi

My comments have nothing to do with employee. They work with what upper management gives them. There were no eggs or cheese in the morning. Last breakfast I was offered eggs. The reception has a lot to desire with the exception of the Cuban one. He went beyond his duty to make my stay better. The mattress was old and I could feel the springs when we asked, I was told they were going to see if they had one nothing happened until we talked to the Latino clerk. There is no hot water to make tea in your room or coffee. The breakfast was cold the picture on the site is nothing compared to what we saw.

Great location. Unfortunately my son’s and my room weren’t vacuumed on arrival. Requested and it was done. Bathtub drained very slowly so showers were an ordeal in my room. Across from an important papal cathedral.

The reception was unwelcoming, the concierge being blunt to the point of rudness. Breakfast very basic and sometimes of questionable freshness. The first room had many faults but we were moved on request. The second room was better.

Nice Historic hotel, but rooms very basic, tired and need of attention. Curtains wouldn’t open, No mattress protector on bed, No drain cover in shower, just a hole, No toilet roll holder, Nowhere to hang bath towels, No cover on fuse box, Missing light bulbs Carpet, curtains and net curtains needed cleaning. Leaking shower screen. Totally unfriendly service Basic average breakfast, Good central location.

The rooms are gross, stains on the sheets/comforters. The bathroom had mold, our toilet wouldn’t flush. The staff did give us a new room after 24 hours of no toilet, but the new room was just as bad, with a working toilet this time. A miserable stay.