Room missed the mark, some basic things were missed. No parasols or sun shades on the balconies meant hot tub during the day (or in fact any sunbathing at all during the day) was impossible in mid summer, not enough hooks (two gowns, two towels = only TWO hooks in the entire room??), shower leaked all over the bathroom floor because the drainage was not adequate, no rug/s in the room was a miss, we found a biscuit beetle on the first day, and our hot tub wasn't working for our first two days, and they were understaffed due to sickness so no pizza in the restaurant for the latter half of our trip. The staff kindly tried to resolve our issues with the room but did not have an adequate room upgrade, so we took a comped meal at the lovely restaurant downstairs. Bed was otherwise comfy, internet was fine and transport links into Rome were great. Staff try their best with what they've been given, I hope they can convince management to resolve the issues.
Room missed the mark, some basic things were missed. No parasols or sun shades on the balconies meant hot tub during the day (or in fact any sunbathing at all during the day) was impossible in mid summer, not enough hooks (two gowns, two towels = only TWO hooks in the entire room??), shower leaked all over the bathroom floor because the drainage was not adequate, no rug/s in the room was a miss, we found a biscuit beetle on the first day, and our hot tub wasn't working for our first two days, and they were understaffed due to sickness so no pizza in the restaurant for the latter half of our trip. The staff kindly tried to resolve our issues with the room but did not have an adequate room upgrade, so we took a comped meal at the lovely restaurant downstairs. Bed was otherwise comfy, internet was fine and transport links into Rome were great. Staff try their best with what they've been given, I hope they can convince management to resolve the issues.